Citibank
reviews and complaints

I HAVE TRIED MULTIPLE TIMES TO HAVE MY ACCOUNT ACCESS UNBLOCKED BECAUSE I NEED TO BE ABLE TO LOGIN AND MAKE DEPOSITS FOR MY BANK ACCOUNT TO BE ACTIVE. I HAVE HAD THE HARDEST TIME DEALING WITH CITIBANK AND AS OF NOW IM DONE AND CLOSING ACCOunt.! The operators claim to fix and are remove the block and once I have spent 10mins on the phone with one I log back in to run into the same problem their employees obviously have no idea what they are even doing. Worst bank choice ever think twice.

Horrible GARBAGE COMPANY! It is hard to get a person on the phone and then once you do it is the foreigners probably in Asia or India. They can't speak English and it is impossible to understand them. They keep saying hold on and and transferring me. They wasted about an hour of my minutes on my phone and I still didn't get service. I asked them for a card that doesn't broadcast my number wirelessly for the thieves to steal and they all played dumb or didn't know. I said American Express and Discover offer them without it. They said they were going to call back and never did. The first time I called they pretended to not be able to hear me. This company is way below the basic standard of service. I guess I will give up and cut it up. They are a total waste of my time and impossible to deal with! Attn: FTC American Government you must not allow these companies to do business with disgraceful subpar customer service!

It all started after enrollment on 06/20/2019. I thought after confirmation I would be set to access my account and get my information. My nightmare began and never ended This is a formal complaint against Citi bank online banking services and CitiBanK banking. I have had issues from the time of signing up . I decided to join this financial institution . I received my bank approval email 06/20/2019, and needed to get my account number to verify my account with my job for direct deposit. I call Citibank's customer service line. I was advised there is a fraud alert on my account and I would need to go in to a banks branch in order to receive any details on my account. I was advise someone would follow up with me so I won't have this issue I just needed to answer some security questions. New account I assumed that was normal procedure so I obliged . The convenience of online customer service didn't apply to my account evidently. So I go in speak with a personal banker and ask is there some questions on my account that needs to be answered because I don't want to have to go into a branch every time I need to review any details about my account. He advised there was nothing on my account. I moved forward with this account I received my debit card and thought all was well I tried to activate it at home I was unable too. I was advised with online customer service that there was an alert on my account so they couldn't move forward with the call . I was baffled and confused The rep was snarky and rude as I was asking alternatives and advising her of what I was told by a personal banker at the Citibank branch on Broadway, New York, N.Y. I escalated the call to a team lead who was also rude . And offered no options. I then used the online banking chat system to try to receive some kind of resolve. I was given numbers to contact with reps who wouldnt continue call flow. I deposited a check and it was held I didn't know on new accounts they always hold the first check I just wanted information on that. Online chat rep adv me it's on hold but would be released . I was appreciative . On 07/28/2019 I receive a fraud alert text that I had to reply to based on my transactions and I responded and retried transaction and eveythingis smooth sailing. Wrong I have automatic payments set up with AMEX they adv me my payment didn't go thru based on my account being frozen they advised I call the bank to try to resolve to keep me on track with my payment schedule 08/13/2019. I call Citi online reps still advise me of this alert no options no help call disconnected. I go in to the Citi bank branch on Utica ave in Brooklyn, NY . Sat with a personal banker and asked is there anything that needs to be updated on my account because I'm tired of coming in for tedious inquiries about my account . I advised since AMEX has told me about this I've called Citi's fraud dept who wouldn't speak to me a rep by the name Jean adv he would not be disclosing any information and disconnected the call . I cried I don't know what to do how to think my bank card still works but I can't call in about my account bankers call a Citi hotline who also adv nothing is on my account they shared a screen, I asked will I have problems moving forward it was advised no . I go into the branch on 111 Wall Street to confirm nothing on my account needs updates I sat with the branch manager who again made a call to their in-house Citi hotline and both advised account is ok for use. 08/29 I locked myself out of Citi acct app to check my statements and chat with reps. I call customer service for help keily adv security alert can't move forward after vigorous verification process to identify it was my account . I couldn't even be help and my online account is still locked as of today. I'm confused and conflicted because I'm being told nothing is wrong with my account yet online customer service doesn't review my account details with me over the phone due to this " ALERT" . Citi online banking chat offered me some sort of resolve . Branch reps over me quick solutions but nothing has brought complete resolve to this solution I need to be able to call in about my account. Receive updates, make changes, and receive assistance. None of the amenities of the account applies to me I'm at the end of my ropes and don't know what else to do but to find another bank institution to help with my financial needs and provide the convenience of doing so.

How long will it takes for you to issue certificate of full payment? My card is already settled 3 or 4 years... I requested a certificate and it's been 3 weeks Wala pa din cya... Sasabihin Ng tao nyo na already processed pero Wala Naman iniemail... Nakiusap na ako Ng Todo Todo dahil kailangan na kailangan ko Yun para sa work ko... And you know what dahil sa sobramg tagal nyong mag issue ung opportunity ko nawala... Alam nyo ba Kung gano kalaking perwisyo nun? If you were in my placed ... Hindi ba kayo kusang magbigay Ng certificate of full payment? Need nyo ba talaga akong pahirapan?

My name is Jan Iwanczyk. My e-mail address is [protected]@gmail.com. I am a gold member at Citibank for very many years. I have several accounts in Citibank and my companies used do a lot of business using Citibank.
I would like to place an official complaint about Ms. Leah Villanueva, Branch Manager, Encino, CA for her rude behavior. My wife made an appointment for Notary Public service at 2 PM today. Ms. Villanueva was 10 minutes late for the appointment and for the next 5 minutes was giving us lecture how big favor she possibly is going to provide (or not) in very rude way. After this lecture she told us that we have 6 documents to be notarized instead of one. She has no time to perform service because appointment with an another client. We can wait if we want. Such a behavior should not be tolerated. I am expecting an apology.

I used Citibank card Citibank declined the transactions and I called them and they confirmed they decline payment due to the company belongs to Netherland, I already told Not to process any payment with this company and later on Citibank pass the payment even though i already gave instruction to them not to process any payments for tiqet.com, i will use my other company credit card that i will used internationally
I also received an email from the tiqets.com that Citibank declined the payment, That email i forwarded to the dispute, but they tried to waste my time and not going to refund me the $213, I have enough evidence that Citibank decline my payment and after that they passed the payment as tiqets.com has my credit card details and they misuse these details and make a fraud payment with grace of Citibank
Citibank is guilty that they decline the payment and pass the payment later on without asking me .
I will wait for some time otherwise I will ready to file sue against Citibank soon and also write to the finance ministry of USA already started highlighted this matter on all social media like linked in, Facebook and twitters

Hi have bern calling the fraud department since march 2019 till date, to dispute an account opened in my name by my ex husband, i found out about this card during the process of buying my home ehen mu credit was pulled.
I have called and spoken to numerous staff which i feel they dont know what they are doing, i call and states the same thing over again.
He opened an account with 5 banks and i called credit bureau to close and dispute this accounts and all the other four banks closed it and send me letter after thier investigation is completed.
But citi bank fraud department staffs that i have spoken with all say different thing at different times and day, and i wonder do they take notes when compliants are made.
Some citi fraud department staff when i speak to them says its closed and i should disregard the statement and letter coming to me which states
The account ending in 6241 am responsible for the account in question and i have prior knowledge of the account and i receive benefits from the charges made in this account.
How can i be responsible, if am going to open an account and i wont link it to my phone number, does not have my childhood name and i would like to see the signature signef on it.
I spoke with joshua 8/2/19 and he told same thing its been closed and to disregard the letter.
I spoke with jabb 8/5 she is the worst, she stated i have an account with chase and i need to get a letter stating i dont have any account then i can email it to securitybankcard.inv@city.com
It appears its a wrong email, was supposed to send the copy of the letter to that email.and i was supposed to get a copy of the letter that states the account is closed with mailed 5-7days and an email copy.nothing is being sent till date.

I have a letter from chase and the only account i have is closed and the chase account ending in 5865 is not mine and cant give me any information on it.which is the account i guess my ex is using to pay citi.

I am frustrated that a bank like yours does not know how to do its due diligence, and nobody reads .i was told becky Christian was the one that handled the case.i have called credit bureau, i need this to end, he his making his payments as told, so why am.i responsible.i bank with only one bank because i dont trust other banks and all my friends have had experience with citi and so disappointed at this time also.

I hope someone with more expertise can look into this case, you guys should go after the person that has the phone number linked to the account, and take this off my credit report and letter of closure.

Thank you for your understanding and fixing the fraudulent act that is caused by someone else and gotta be stressing ovet it.
Taiwo odusami.

Citibank called me first about charges to my account number. I called back and verified I did not make the charges. 5 charges. Within 10 days git a form letter stating the charges were determined to be made by me. Fraud dept called to say, the charges would remain on my BILL AND THAT WAS IT. IF I WANTED TO PROTEST, I would have to start the process in writing. I am here now to START THE PROCESS. I DID NOT MAKE THE CHARGES. I am going to the courts with this. Citibank the FRAUDULENT charges are over 1000.00 dollars! Old card last digets 8580 new card 5292. Therese Rockwell [protected]

On 31 July 2019 I tried to authorise a wire payment from our business account only to find out that I could not do so and that an error code of 972 was indicated.

On 1 August 2019 I telephoned 1- 877- 528-0990 and explained my problem. Your colleague there was helpful and said that a specialised "Know Your Customer KYC)" Team had blocked the account as they were awaiting information to verify the account. We have received no letters or e-mails requesting any information so I was surprised that the account was blocked. On 1 August I was told by your colleague that I could not contact the KYC team direct and that your colleague had to do it and could only contact them by e-mail there was no phone number to call. Your colleague informed me that he would e-mail them and that someone from the KYC team would call me urgently. I heard nothing from anyone so I rang again on the 5th August and had exactly the same conversation with the same result that a colleague will e-mail the KYC team and they would contact me urgently. I phoned again on 6th August and again today and I am still awaiting a response. It is ridiculous that I have not had a response either the KYC team are understaffed or incompetent or both!. I urgently need to authorise a wire from my USA account which was due to be paid on 1st August. I am based in the UK so cannot just walk into a branch to get this resolved. My e-mail is david@hudsonshoes.com and because I work at two different locations probably the best telephone number to get me on is +44(0)[protected].
The resolution I need is for the account to be unblocked and also for someone to e-mail me what information the KYC team need so that I can get it to them and get the account back to normal.
Being based in London we are six hours ahead of you hence the e-mail address and mobile numbers are the best contact points for me as I have access to these 24/7.
I'm sorry to have to raise this complaint I cannot fault the people I have spoken to as it appears their hands are tied but I have a huge complaint against the KYC team and the Citibank procedures which have meant that the first I knew my account was blocked was when I tried to use it.
Regards

David Holton
Finance Director Hudson Shoe Agencies USA Inc

Transaction Ref: 600002SPBI0000167358
Temp Credit Rev W Hotel

Case Reference: S-[protected] was raised on 8th July 2019 and today 7th August 2019 has exactly been one month since this case was raised.

Below is the screenshot that I could see that my Citibank Corporate card had been charged for this dubious transaction date of charge on June 03, 2019.

I have sent two follow up emails dated July 15th and July 22nd respectively but did not receive any reply at all.

It is really disappointing from a client satisfaction perspective that there was no reply at all from Citibank after sending out two follow up emails. Can you please help me to understand what is going on with this case?

I am diligent about checking my credit card account online, I do it almost daily. On June 24, 2019 I was checking my account and noticed it was closed. I thought that was strange so I called the next day. I spoke with customer service who told me that my account was closed by the back office because they received info that I was filing for bankruptcy. I was in disbelief as I have never filed for bankruptcy nor do I have plans to file for bankruptcy. I told the rep that it is false information. She said she couldn't do anything as they cannot contact back office that closed the account. I was very angry and asked to speak to a supervisor as to how to resolve this. I am very cautious with my credit and was concerned about the damage the false closure would affect my credit. I was told by the supervisor to send in a letter stating that I had no plans to file. I mailed a letter on June 26, 2019 with the information that was asked of me. I checked back about 7-10 business days later as I was told that is about when they would receive the letter. I spoke to another customer service rep and explained the situation, he told me that the credit reporting agency had reported it and I needed to call and resolve with them. I called them as soon as I got off the phone with your rep. Credit reporting agency told me that the information that your rep gave me was incorrect and that Citibank is the one that would have reported it. I had him check my credit anyhow and he said there were no problems with my credit. I called Citibank again and asked for a supervisor as I was misinformed on the previous call by one of your reps. When I spoke with supervisor, he told me you had received my letter and they were updating the account. A couple of requests were made to reopen the account as this was YOUR back office's error. The requests were denied. I called in again, I believe, on July 24, 2019 to check back with status and the information was the same. My last attempt to speak with someone was early August. On that call, I was told that a supervisor would call me once they spoke with someone to get an update on my issue. No phone call was every received by me.
I am so upset and disappointed with Citibank. The treatment I've received as a customer in good standings with your bank is beyond unacceptable. None of the reps or supervisors could provide information that would really help and no seems to care that your bank made an error and could possibly damage my credit. This has been going on for over a month and a half with no real resolution. My credit card is still showing that it is closed due to a possible filing of bankruptcy which i have reiterated several times that I am not filing. I am a very unhappy customer as of now and may consider legal action if this doesn't get resolve. According to your reps, they have filed complaints for me, but no action has been taken by anyone from Citibank to resolve other than receiving a letter 2-3 weeks after you erroneously closed my account stating that you closed my account due to a potential bankruptcy filing. I hope the action I am taking in writing my complaint gets me somewhere with a resolution but at this point, I have lost faith your in company.

I just want to convey a message that - YOU ARE USELESS! You provide the worst service and the worst experience! You just couldn't help me setup a direct deposit with my new employer. That was a shame right. All I needed was just a supporting document or reference letter fax or any kind of prof or an email with my basic information for my employer to verify and then confirm the direct deposit. If you are not able to provide my basic information to myself then what's the use of you existing and serving your customers. On top of that you lose business and customer for which you don't even bother about. Since you failed to provide that I'm going to setup a direct deposit with my other bank. Again, you are so useless or worthless I'm surprised how I got hooked up with you for the past 5 years being a fool. I guess I'm the luckiest person ever who never actually got a chance to work you about anything. I just want to close my account with Citi.

Lastly just imagine they can't even give me the complaint number which I just requested them to file.

I opened an account with citi bank in May 2018. After two months, they closed my account without warning and explation. After one month, they closed my Costo Cards which I have been used for couples years without warning and explanation too. Citi bank refused give me back credit cash rewards money which around $200 and also the bank interest. I called the customer service and asked them why, the only words they told me is "bank decision".

I am a 32 year holder of a Citibank credit card. Yesterday, 7/24/2019, without warning, Citi decided to issue me a "new " credit card to replace my old card. Of course, it has a different number. I have my card on file at an unknown number of merchants, I am guessing about 150. I will have to discover and change all of these card numbers. Those that I miss will probably result in delayed or rejected payments.

I called Citi and worked my way up several supervisor levels all who were "very sorry" that i would be subjected to this problem, but nothing could be done, Tomorrow, I will try the top down approach to complain, but I am guessing the apathy to customer interests probably starts at the CEO level and works it ways down to the lowest call center worker.

I think that anyone who is considering obtaining a Citi Credit card should be aware of what Citi considers to be customer service.

Let me start off by saying that your Customer Service Team needs proper training in Customer "CARE" and Customer retention.
I had Citi Double Cash Card and Advantage Card for about 10 years Paid off the balance every month. Of course, everything hunky dory, until I miss 1 payment so I call thinking, "well I have been with these guys for 10 years sure they'll help me out since it's my first instance in 10 years of our relationship". But OF COURSE NOT, spoke with Crystal employee # CJX58 (who was supposedly the supervisor) and she was MORE THAN HAPPY and cancelled both my cards. I have a feeling she was getting FIRED that day and she wanted to sabotage as many customer as she could before Exiting. I just had a feeling she was having a BAD day and taking it out on her customers. I actually make about $1000 in purchases every month and pay them off. So for me, it was not about the $25 late fee but as much as feeling like Bank DID NOT CARE after a 10 Year relationship.

I have charged a amount of close to S$30K to the Citibank Premiermiles Card for the insurance related transaction BUT I noticed that no point was awarded to these transactions.
I have called the Customer Service and they inform me that the transaction is exclude from the miles award as it is a insurance related transaction.
However, before I perform the transaction, I had checked the CITIBANK Premiermiles Card website and it is only indicate as follows:

a. Excludes purchases made on flexible payment plans, income tax and cash advances. Overseas spending is identified as transactions amount posted in foreign currency only

The 2 Citibank officers that called me had told me that there are other Terms & Conditions hidden in the webpage.
My point to them is, then they should keep the Term & condition link at the point (a) above.
As a customer, I will take it that only flexiible payment plans, income tax and cash advances transactions are excluded as per the 'term and conditions' listed on this page.

I have informed 3 citibank officers about this unfairness to a customer and they are still ignore my request to re-imburse the miles to me.
And when I told them that I want to further escalate, the 2nd officer told me that he is the highest officer that I can escalate and he will not reimburse my point. This is ridiculous and unfair to the customer.

First I received a letter in the mail for each of my bank accounts, from citibank, stating it will close on June 15, 2019. After calling the citigold number the woman directs me to the local branch. I go into the branch and they tell me to contact my rep manager who is not at this branch location. So I wait for a call from her as this branch tells me they have sent all the information over, and nothing. So a few days I call the woman myself. I leave a message. She then calls me back and eventually I am informed that the "back office" has decided to close my accounts because of the way I deposit cash. I explained to the woman, that when I deposit I just do multiple transactions to keep everything separate on my end, such as someone who owed me money for something I charged on my card. She also informed me I use zelle, apple pay, square too much.
I let her know why I deposit the way I do and she asked if I would be willing to ask whomever owes me money to write me a check or send money through zelle, and I told her yes I could, however how is that not different than what I am currently doing?!
My parents have a business in which square is part of their business, this goes into an account my name is on, I even told her I could move that to a business account to make things easier and separate; even though when we file taxes its under our SSN and not a business EIN.
So after her speaking on my behalf to the "back office" she tells me they are staying with their decision. Not once was I informed that my debit card would stop working, or that i could not access anything online. So I couldn't do anything with my account.
So I go in on June 14th, close out all 5 of my accounts, and go on my merry way.

Fast Forward to July 10, 2019 I get an email saying one of my bills didn't go through onto my credit card, so I check on my citibank app and it shows all of my accounts have been close. NO WARNING, NO LETTER, NO CALL, NOTHING. How embarrassing! I have a few bills that I autopay that couldn't go through. WHY would citibank be doing something like this to someone? at least inform me so I can make sure all my bills are being paid.

So I have since wrote a letter asking why this is happening, since no one can give me a reason over the phone, which is so stupid. Isn't there a person who will have to read my letter and respond to me? Can't that person just answer that over the phone? Doesn't make any sense to me. If anything they need to send the letter stating why without us having to ask. Of course we want to know why our accounts have been closed. I had 8 different accounts with citibank, and 4 bank accounts, I loved everything about citibank and would always refer people to the bank, but after this I feel like citibank has robbed me of everything. I did not have 1 delinquent account, and always made sure my card was paid in full every month and on time. Is that the problem? That I pay on time and citiabnk wants the people who dont pay on time to get their money?

And my last complaint... I have the costco citi visa which i earn cash back for my purchases and also the double cash card. Both have cash back that I have earned, I should have a right to that. I called and asked how to retrieve that cash, and was told "because your accounts are closed you forfeit that money" UMM, excuse me! First of all, had I been told citibank was closing my accounts I would've use my rewards up before loosing them. That is the whole point of having these reward earning cards. Secondly, I earned those rewards fairly, and should be given them, even if the account is closed. They should apply whatever cash reward is there to the statement balance.

Citibank is discriminating against me for whatever reason and it is not okay, nor fair.

On 10/26/2018, I made a payment via Citibank Online Banking / Online Payment Service to T-Mobile for my Nov. 2018 Cell Phone Service. The payment detail information is listed as follows:
Payment Amount: $33.89
Payment Date: 10/26/18
Payment Cleared Date: 10/30/18
Payment Reference Number: 13048

On 11/2/2018, T-Mobile cut off my cell phone service and claimed they had not received my payment. I had to go to T-Mobile store and made another payment in order to had my phone service back.

Meanwhile, I reported payment problem to Citibank. All they did is telling me Citibank sent a letter to T-Mobile and told them I made payment. At the same time, T-Mobile kept saying there was no payment received. I called T-Mobile many times and each time they kept put me on hold up to an hour till I gave up. I also talked to Citibank many times and each time they told me the same thing as "we have sent another letter to T-Mobile." Many months passing by and there is nothing changed. I went to Citibank Store located at 69-80 188 Street, Fresh Meadows, NY 11365. The representative was not much help either. He told me there is much he can do. All I had to do was keep calling Citibank Customer Service and addressing the issue. I told him that I had been trying for the past many months and each time it also took a long time to get to talk to real people over the phone at Citibank. I even made phone call at his location by Citibank phone. After 40 minutes, again, representative told me they would take care of it. All they did was sending another letter to T-Mobile which did not help as before. After six month, I sent Citibank another message and telling them it had been longer than six month since the payment date. Payee / T-Mobile stated they never received the payment and I had record Citibank took the money out of my account on 10/26/2018. I requested Citibank credit my account back for the same amount they took from from my account. Otherwise, I had to report to Comsumer's Affairs for this "Money Missing Issue." Then Citibank called me back and left message on my answering machine stating "they spoke to T-Mobile and they took care of the issue." By that time, I thought problem was resolved and T-Mobile should had $33.89 credit in my account. The following month, I went to T-Mobile Store and try to pay my cell phone monthly bill. I asked the representative to check my account and see if there was $33.89 credit to be utilized to cover my monthly bill. The representative told me there was only $27.79 credit on my account which was not enough to cover my monthly bill. I had to make another payment for $33.89 and kept this credit for $27.79. After that, I contacted Citibank and told them update my payment amount to T-Mobile for the amount Citibank took money out of my Citibank account on 10/26/2018. It has been almost two more months and nothing happens. My T-Mobile account still shows I had $27.79 credit and Citibank never get back to me either credit my Citibank account for the remaining balance of $6.10. I do not know what deal Citibank has. All I know is I address the same issue again and again. It has been almost ten months since the problem started and the problem is still there. Where did the missing money go? What can Citibank do? Is Citibank there to protect someone like me who has been Citibank customers for the past 20 or 30 years? Is it really hard for Citibank look into this problem and take care of it sooner rather than later? Do I really have to report this to Consumer Affairs for the small issue like this? You tell me what is the best thing to do at this time. Thank you for your time.

Sincerely yours,
James Chen

Requested to close account late last year. Nothing mentioned about outstanding bills. 3 months into closure, received notification about a 4-digits bill. Called for an explanation. Requested for statements for the later half of last year statements but wasn't given statements that reflected interests rates n other charges for this almost 2 quarters of this year. Called in to question about it. Finally got the statements and ended up whole matter dragged for a few months for a simple request. Was told that there was uncleared bill. Questioned why it wasn't made know and no where I could trace this. Bank acknowledged this shortcoming. Was advised a total amount and worked out together to clear this amount. On the day of payment at the branch, an addition amount appeared.

Citibank sucks! Feels cheated!

Name: gan yong ann
Credit card: [protected]

I was late for my payment for the june statement and settled soon after. For july statement, I was charged late payment fee again.in total I have been charged 2 times late charge fee of sgd100.

This needs to be reversed. Kindly respond to explain the rationale and take action to reverse. I would be delighted if you could waive the 1st late payment fee as well. Thanks in advance