Citibank
reviews and complaints

My account is currently blocked pending closure because they stated "It is regarding the check i last deposited in my account."

It is a business check from a company in which I am a managing partner of.

The check was for $400.00

Eventhough they had a problem with the check. They still chose to deposit it and process it. The check was paid with no problem and cleared my Bank of America Business account on July 28th. The same day they blocked my account with Citibank.

Makes no sense whatsoever! I have retained an attorney!

I had an account with Citibank and I called they mailed me another card email me a new card That card came and I try to activate it and it said it was my old card but it was just came in the mail that hour Citibank repetitively kept playing with me I spent hours and hours on the phone trying to get this card activated never could get it activated gave up couple months later I get a letter saying oh there’s a security issue well of course they mailed somebody that another card ‘ cause my new card was my old car they said so they I guess mailed another one to the criminals that took over my account so I called them on that they mailed me a car 24 hours overnight mail I get that card and I use it for three different transactions and they completely after eight hours of changing everything that the people of change my birthdate everything that they did on there it took me eight hours to get it back to normal it took them 30 minutes to go and mess up my whole account again now it’s still messed up they keep sending me reference numbers they keep sending me all these lies I just got off the phone after an hour nothing was done your accounts and review it’s at five months to be in review they are stealing my money and letting people access my account

Citibank charged interest of almost 24 dollars the bill was due on july 7,,2022. Why? i hope someone does sue them in a class action or some way because what they did to me was inhuman and i pray they some agency will help me with this problem. I traveled to Chicago, IL with my daughter, granddaughter, great-granddaughter under the age of 2. I called Citibank and told them I would be traveling and would use my credit card to pay for tickets and hotel. When I got to the hotel they would not authorize my card and kept telling me they could not authenticate me. Amazing how the could authorize $1199 for tickets but not authorize me a hotel room to stay in. I am a disabled senior citizen and did not have enough cash to pay for a room. Citibank treated me like a thief and a dog. Citibank did not update their records like I asked them to because I did not want to have problems with the card. Someone called me but they talked to fast and were not coherent. I called the number back but have received no answer. It was a very bad experience for everyone.

Respected Sir/ Mam,

My self Lekshmi have opened a check-in account with Citi bank in September 2021. My check-in account was closed without any prior intimation in April 2022 without giving proper reasons. The send a note stating within 90 days the balance will be mailed as cheque. Its almost 120 plus since my account was closed and my cheque has not been released yet. Customer service is not giving proper reason and delaying the process. Highly appreciate if you can help us on this situation.

Around June 29, 2022 I had a citi checking account disappear from my linked accounts page. I contacted citi about it and they asked me some verification questions. All the answers I gave were wrong. So how would I go about getting the money from that account if all the information I give is wrong?

I've contacted citi July 27, 2022 to see about the account, but my phone number wasn't verified and again none of my answers to the verification questions matched.

I have one of these online account for a long time. Recently needed money from my account and tried Bank to Bank transfer. They have unusual limit of 10k per month irrespective of the account balance. Then I called and told you can take more money through wire transfer. So, I tried it and received next day email stating they need more information. I called and provided all the information which was essentially reconfirming the info I gave the previous day. They still cancelled the transaction the following day stating they were not able to contact me which they never did. When you call their customer service you spend hours for simple transaction. They use mostly non-English speaking persons, and they speak in their local language and the software program they use translates to English many times incorrectly. No other online Bank has this kind of restrictions and poor service.

Yesterday, after transferring the last money on my account (Rob van Veggel savings [protected]), I closed it. But it took me a lot of calling over three days to get the right information. I had to wait, put on hold and several times I could only get automated answers. (I discovered that I had to try again and suddenly there could be a real person) Eventually I succeeded after discovering that the Swift/Code for the ABNAMRO bank you provided on your website was wrong. I used always the phone number that was on my ATM card described as "collect". I also received email requests from you to call that "collect"number, and on one of the first calls, your co-worker confirmed it was collect. When starting a call, there was a message saying something on costs for the call, but one can only hear the tail end of that message, so I asssumed that all these calls were for free. To my shock my phone company charged me € 62.57 for these calls.

19 juli 2022 16:57

+[protected]

NLD » USA

00:01:47

€ 1,84

19 juli 2022 17:05

+[protected]

NLD » USA

00:01:00

€ 1,03

20 juli 2022 16:14

+[protected]

NLD » USA

00:19:33

€ 20,20

20 juli 2022 16:56

+[protected]

NLD » USA

00:01:00

€ 1,03

20 juli 2022 16:58

+[protected]

NLD » USA

00:04:11

€ 4,32

20 juli 2022 17:03

+[protected]

NLD » USA

00:02:17

€ 2,36

20 juli 2022 17:06

+[protected]

NLD » USA

00:01:02

€ 1,07

20 juli 2022 17:08

+[protected]

NLD » USA

00:02:45

€ 2,84

20 juli 2022 17:13

+[protected]

NLD » USA

00:26:59

€ 27,88

Sir/Ms,

My name is Gary Prager. A long time customer possessing your "preferred" credit card.

I utilized that as my primary credit card for many years. Significant charges were made with never a late payment, in fact often early.

Recently tried to have the $95 fee waived which you have done in the past. Reps stated the could/would not.

Just informing you I am awaiting a new card from a another bank. Once it arrives I will be canceling your card.

I don't know who is responsible, and I am not in the banking business but it seems to me not a $mart move on Citi's part.

Thanks

Hi, I haven't received my credit card yet. I applied for it in a travel expo at smx convention center. A customer service rep told me that it was already approved and will be delivered in a week. It has been 3 weeks and i still haven't received anything. a lot of your agents are already calling me and offering loan. i am receiving a lot of emails about updates but u don't have the card yet.

I have moved and have sent numerous mailings to Citibank regarding my change of address. They don't acknowledge my new address and so, I have to make my payments via hand written notices with my checks. I don't know why they won't cash my checks unless, perhaps, the payments are processed via computers that can't acknowledge my payments. I tried registering my card online and get a notification that there are problems on Citibank's end. I'm at my wits end. How on earth do I pay off my balance and save my credit score?

On May 11, 2022, my husband and I purchased a new Samsung Television to replace the one we had that had suddenly gone out. We decided to go to Best Buy to purchase a replacement. I knew that I did not owe anything on my Best Buy account. The total cost including the extended warranty was $1,035.96.

I have all my accounts set up to auto pay. I am 70 years old and want to guarantee that I don’t forget to make a payment. When I don’t have a balance on an account, I set the account up to make the minimum payment in case I forget to set up the payments.

On Friday, July 8, 2022, my husband, and I were about to go to the store to get some groceries. I checked my bank account to see what my balance was. I was shocked to see that my balance was only $29.45. I immediately looked to see what had caused it. I saw that on July 5, 2022, My Citibank Best Buy account had withdrawn $1,046.23 which is the entire balance of the account.

I immediately called the [protected] number on the back of the Best Buy Card. It was about 5:30 CDT so I reached a representative in Manila. I explained what had happened. She told me that it would not be a problem to refund the money. I told her that I had planned to set up the payment to be $50 a month. She changed the payment plan from total balance to $50 a month. She asked for my bank routing number and the checking account number. She advised that it could take 3 business days to deposit to my bank. She also said that if I had any problems with overdraft charges, I could contact them, and they could help me out with them.

After I checked my checking account balance on July 12, and saw that the refund had not been deposited, I again called the number on the back of my Best Buy Card. The representative I spoke with this time told me that I had been given wrong information. He stated that it would take 7-10 business days for the refund to post. I again asked him what about the overdraft charges I had already received because of this mistake. I told him I already had $60 in overdraft charges so far. He said I could fax copies of the overdrafts. I was going to wait until the refund posted to make sure there were not any more charges.

Yesterday, July 15, after checking my bank balance again I called the number again and asked why the refund still was not in my account. I told the representative that I was first told it would be 3 business days, then I was told 7 to 10 days so it should have posted by now. He advised that it would still be five more business days before it would post. This really angered me, so I asked to be transferred to a supervisor. I was transferred to Rich, who said his employee number was 234.

He stated that he had checked, and the refund was being processed and it should post in 7 to 10 business days. I told him I was originally told 3 days and then I was told 7 to 10 days and the person who transferred me to him said it would be 5 to 10 days. I told him that I am 70 years old and living on social security and that they were killing me. I said that I had to get a cash advance on another credit card to get gas for my car and purchase some groceries. He just said he was sorry for the inconvenience. I said I already had $60 in overdraft charges. I asked if they were going to take care of them. He said it was not their policy to cover overdraft charges. So, I asked him if the three employees I had spoken with lied to me. He couldn’t really give me an explanation. I told him I was going to let everyone know how I had been treated.

I have written Jane Fraser, CEO of Citibank and Corie Barry, CEO of Best Buy

Hi,

My name is Yashwant Kumar Soni and I applied for Citibank Checking account and account was opened with Account # ending with [protected] and transferred 50,100$ in the account. Suddenly one day I got a message on my online banking that I cant access the account, when I called the agent after huge effort I was told that Citibank decided to close your account. I did not receive any communication or letter or email informing me about the decision or explaining the reason. Agent also denied to explain why.

Kept on calling and waiting until 3/8/2022 when I received attached letter from Citibank that my account is closed, and I will receive the check. I am waiting from last 6+ months and have never received my check for $50,801.57. This is my whole life saving and hard-earned money.

I am not able to see the balance on Citi Account, it says account is closed, not received my money. Please let me know how can I get this sorted or should I be looking for a legal action here. Calling Customer care is not helping at all. I am cursing the day I decided to move my money to Citibank checking account.

Please let me know how to get the money back from Citibank.

Thanks (a very disappointed customer of Citibank),

Yashwant

I ordered a freezer on may 14 2022 which was back ordered. I cancelled the freezer and ordered a different freezer on June 10, 2022. I received the new freezer. I also received a bill for the first freezer which was cancelled. And a late payment for a freezer I never received. My bill was supposed to be 808.96. I just paid it off and it was 802.46. Something is very wrong with citi. I talked to several customer service representatives and nothing was done about the late fees and over payment. I did cancel this account so you will never take advantage of me again.

PATSY CAGLE, thank you for your payment!

Payment Details

Payment Amount: $862.46

Scheduled Posting Date: [protected]:00 EDT

Confirmation Number: [protected]

On july 12,2022. After I made a zelle or tried to make a zelle payment citibank eta department block my account. They had given me a number to call to get it resovled. I called the number the first 8 times I was getting the repeatly hung up on me. Finally I talk to someone in another department who explains to me what was going on. So the thing was before they blocked my account I was getting otp codes on my phone. Once they block my card I was unable to get the codes. So the lady read from the notes that they block the account because I changed my conact information okay citibank didnt asked me why I changed the information or nor did they verify that it was indeed me that was trying to send the zelle now they telling me I have to wait until a letter come in the mail before they unblock my card they didnt care to hear that I had to change the information to send the zelle payment because the information is link to another account okay so the same number and email they claiming they cant send me a otp im still getting notication about my account they were rude unprofessional in that department I wanna close the account and collect my funds

I lost my card I called and they said they would send a new card. They sent a new card two weeks later. They card was the same card number as the one I cancelled. I tried to verify it but it was the same one that I had before so they put it on fraud alert. They sent me another one but that was on fraud alert too. They said they sent a letter that has some sort of security code on it but I never received it. As a result I cannot use the card cancel the card or get another Costco card. Plus the supervisor was very rude on the phone. His name was Chris

My name is Angelo Nieves Sr, also a CEO for J&C importers, a multimillion operation, I would like to speak with the CEO Mr. Vikran Pandit, and also with Mrs. Barbara Desoer. Please, your communication system is so poor, also those who answer the phone after calling for over an hour, can not provide any information due to their poor knowledge and understanding of the Bank operation system. Please, I am providing my personal information and starting with my phone number is [protected], also my email address is [protected]@comcast.net.

Thank you,

Angelo Nieves Sr

CEO

J&C Importers Inc

On June 20, 2022, my Citibank balance transfer of $1,358.91 was sent to Chase and was paid. Now Citibank says that Chase bank was paid the money on June 20, 2022. Chase states that no balance transfer money was paid to my account at Chase. None of these 2 banks knows the whereabouts of my money? It obviously is the due negligence of Citibank who never sent my $1,358.91 balance transfer money to Chase bank.

I made a car payment using my Citi Checking Account on 06/17/2022. I got the email from the finance company on 06/18/2022 saying that they have received my payment. I checked my available balance in the app on 06/17/2022, AFTER I made my payment, and it showed that it was deducted from my account. It didn't say it was pending or on hold or anything like that. I check my account on 06/22/2022 and the bank had overdrawn my account my $352, resulting in a negative balance. I contacted customer service, highly upset, and was told that they are sending my payment back to me, which resulted in me getting another charge for the payment being sent back from the finance company. I checked my account on 06/23/2022, and they did send the payment back but I didn't get the full payment back. Instead they used it to pay for the overdraft that they caused. So in actuality, since they showed that the payment was taken on 06/17/2022 via the balance shown in the app and then they tried to process the payment again on 06/21/2022, they basically charged me twice for the payment. I have never overdrawn account since I opened it years ago. This is lying to the consumers when the balance shown in the app is not correct and they are trying to cover there [censored] when you call them on it. If they wait to process the payment 3-5 business days, then why does it show it taken off your balance in the app when you, the consumer, authorize the payment? It makes no sense. It makes the consumer think that they have more money then they actually do which causes the consumers account to be overdrawn and results in overdraft fees and other charges that the consumer is responsible for. This is completely wrong and needs to be fixed immediately. I am very upset and have reported this to the BBB as well.

I paid off my credit card in 2018 but I didn’t close it. But after a year they closed it because it wasn’t be used. Now they are trying to charge me for carrying a avababile balance on my card charged me interest for four years and then turned it of to a collection ag agency and never contacted me once and never showed on my credit report ever.. They want 4000 dollars

Waiting for a response 10'10/21/11/10/2101/14/22/4/21/22 and 5/8/22

Albert Mitchell

133 Devils Elbow Lane, Hilton Head, SC 29926 [protected]@aol.com

Account [protected] Debit [protected] 9/10/21

Citibank Fraud prevention P.O. Box [protected] San Antonio, Texas [protected]

ATTN: Fraud Division

Subject: release of funds ($3803.72)

July 2020 Citi notified me by letter that my online banking account was restricted because of

fraudulent activity. Many, many phone calls and each time the reason I cannot get the

$3803.72 balance is because the account is under investigation and was told over and over

30-60 days. I was told that the check would be sent by FedX, another time by mail. I have

been transferred to other departments, left on hold for up to an hour and hung up on.

January I was told the check was mailed on Oct. 27, 2020. Well then, why was I was told in

November to send a notarized letter stating I am the account holder. Along with the letter

I had to send a photo id and then the funds would be released. I have faxed and refaxed any

and all document requests made by Citi.

A few weeks ago was I told that an "account specialist" would get back to me, Still waiting.

People I have no choice. Unless, this matter is resolved, I will report this entire

situation to the the National Banking Commission. and other related agencies.

And now I applied for a new Citi account. All went well.

Got a new account. Got checks in the mail. Got a debit card.

And poof. Could not activate the debit card. A call to customer service gave the answer...

your account has been closed.

Closed supposedly because of the above situation.

5 days later I get the pin number in the mail. The next day I get a termination letter.

Why the checks.? Why the debit card? Wasted time and effort shows disorganization.

I do believe I am entitled to the funds and an explanation. Please, let's conclude this situation.

regards

Albert Mitchell