Menu
Citibank Customer Service Phone, Email, Contacts

Citibank
reviews & complaints

citibank.com
citibank.com

Learn how the rating is calculated

1.6 1065 Reviews

Citibank Complaints Summary

160 Resolved
891 Unresolved
Our verdict: With Citibank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Citibank has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Citibank. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Citibank reviews & complaints 1065

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
13 reviews
Sort by:

Newest Citibank reviews & complaints

ComplaintsBoard
V
6:27 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank fraud and scam

I also have had the problem of this bank deducting overdraft charges before the Items clear. Also the same problem with the customer reps refusing to return my calls. As a result I have contacted the local news station in cleveland and they are starting an investigation. Additionally I am in the process of filing a complaint with the Federal Banking Commission and I would encourage all to do the same.

Read full review of Citibank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
10:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank customer abuse

Never in my life have I experienced worst service over the past 8 months then with citibank dubai.

I am a vice president of a company. My company credit card and personal credit card were cancelled by citibank with a text notification the day before saying it had been compromised. I was in india as I travel alot and tried to pay muy hotel bill but couldnt. I then called citibank spoke to 8 people asked for a manager to phone me back but nothing. They would not and refused to tell me what transaction they think was fraudulent and would not send me formal notification so I could provide my finance department.

My debit card recently got cancelled also due to fraud. One text message was sent to my old mobile number. I have proof that weeks before I had changed my mobile number with the whole of citibank. To try get it activated I spoke to 9 people they reissued the card, I was told that I was not allowed to speak to a supervisor or manager and was spoken to very badly the customer agent told me they were trained to not say sorry to any customer or apologise to anyone. I took time off work and drove
30 minutes to the branch to collect my card. I was sent to 4 different divisions before iwas able to retrieve it.

Then to activate my card I needed to log onto internet banking. The same line has been there for two days "we are experiencing temporary delays please try again later" I tried to call their customer care department to try and help - I waited 3 times longer then 10 minutes for the citigold supposed 24 hour helpline to pick up and then and I quote "11 minutes" for lost or stolen card (I thought at least they would answer) but no one has picked up yet.
To date I cannot access my money in my account due to inactivation of my debit card. I had to borrow money to pay petrol and taxis.

I am appauled - I am cancelling everything with citibank and suggest you do the same.
Just for your information I consult in the development of credit bureaus globally in emerging markets. I deal on a daily basis with all banks to assist them in reengineering their processes to become more effective and share data and to date this is the worst bank I have encountered.
I hope that at least someone from citibank can contact me to at the very least assist in activating my card.

Read full review of Citibank and 3 comments
Update by Gillian
Oct 19, 2008 5:36 am EDT

just to put an update on this
my debit card finally came but my credit card was cancelled again :) they still have my old nubmers on thier accounts so i have been scolded three times by call centre reps about changing it - I changed it formally and have proof 3 months ago, 2 months ago and twice in the last 2 weeks :)

oh and i just got a phone call from the corporate finance saying that because my new company doesnt have a corporate account they cant grant me a personal loan for a property deposit until i persuade my new company to take out an account :)
should we talk about KYC and AML here ?

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
G
G
Gail
, AE
Jan 22, 2009 4:31 am EST

I have received exactly the same treatment. I have spent the last week trying to speak to somebody and have bene told a pack of lies by numerous Citibank staff. I am not sure if they are natural liars or incompetent. I am clsoing my account.

M
M
Muzaffar
,
Nov 18, 2008 7:18 pm EST

Worst ever customer service and humiliation I had with CITI BANK -DUBAI

I am a CITI BANK Dubai Visa and Master Card Holder since last 10 year and always make regular monthly payments toward my Visa and Master Card payments.
Since I am a bank officer in local bank in UAE I always remit funds through SWIFT MT 103 and it happened very often they pass wrong entries and credit both the installments of visa and master card payments in one account then call rudely to pay monthly installment again as they can not reverse their wrong entries due to system problem.
Once I delayed payment till end of month and upon received of call from CITI Bank Dubai told them you may charge me for late payment and the called in harsh tome replied " we do not need your late payment charges" then sent SMS on my mobile that they repeatedly requested me for minimum payment which I failed to do and as a result they are blocking my card.
I got Renewed Visa Gold card and did not activate the same due to their insulting behavior and unprofessional way of dealing like policeman with thief.
Last month October 2008, I sent my monthly card payment for both Visa and Master Cards and in November received phone call that I did not deposit minimum payment for my visa Gold Card.
When I referred my electronic payment which I already made, it was revealed that they deposited visa card payment also in my Master Card account.
Again they refused to reverse their entry and rectify the error instead threatened me to deposit additional amount for Visa Card payment.
That is harassment and the worst abuse to force customer to be suffered for bank's mistake. Then suddenly I got SMS on my cel [protected] from CITI bank Dubai cel [protected] stating the same lies that despite their repeated requests ( I received just one phone call) I failed to pay the minimum monthly installment and if I do not pay by the same evening till 06.p.m they will take action against me .
I feel so insulted and humiliated and now the reason for CITI Bank's loss which is resulting to retrenchment could be understood easily.
I will never look to CITI BANK in my life for any sort of Banking and advise the same to others.

S
S
Shalabh Kaushik
,
Nov 12, 2008 4:04 am EST

Dear Sir,

I have used my debit cum ATM card for the purchasing of new tyres . As per statement received from citi bank for the month of Oct 2008, Two times transaction done for one time purchasing .

I have signed only one bill against the transaction.

So kindly nalify the one tranction and credit the said amount of Rs. 2000 in my account.

Shop Name : STANDARD TYRES &BATTE, GURGAON
Transaction Ref. No. [protected], [protected] ( Both transaction)
Date : 25th October 2008
Card No. 5081********3905
Card Holder ; Shalabh kaushik, 1732-B, Sec-10A, Gurgaon, Haryana, pin 122001
Email : shalabh5746@yahoo.co.in
Mobile : [protected]

Waiting for the fast reply.

Regards

Shalabh kaushik

ComplaintsBoard
D
9:04 pm EDT

Citibank bad banking at its worst

National City Bank has a carefully crafted scheme for taking your money whenever they can. When payments are posted to your account they may or may not be debited immediately. If a payment is posted and not debited for three days, your balance will actually go up and the payment will no longer be posted. If this happens and you check your balance and go out and spend money, the delayed debits can come through in seconds right after your approved debits. If this happens to you, the bank will tell you they cannot remove the overdraft fees unless it is a banking error. This kind of thing does not count as a banking error.

Not only that but you cannot close down your bank account if you have someone debiting it and you want it to stop. If you go into National City and tell them you want to close your account, they will. However, if any activity, such as a debit or credit, occurs on your account for thirty days after it is closed, the account will be reopened and you will be held liable for all activity.

Also, the agreement that National City Bank has with Visa for the debit cards is that they have to be good for a certain amount of money regardless of your balance. So, if you request that a block be put on your debit card to prevent spending money you don't have, they will tell you that they cannot do that and charge you overdraft fees for every item in the negative. Bank employees are not allowed to remove banking fees that are not banking errors.

If you receive an ACH debit charge that National City Bank does not want to pay on your behalf, they stick you with an insufficient funds fee each time that an attempt is made to debit your account. These fees can put you into the negative, and (like overdraft fees) will incur a daily fee of $8 per day after your account is in the negative for four days. If you have not filled out a report of fraud with the bank previous to the attempted debit, you are responsible for the negative balance and fees. It is not a banking error. You cannot really close your account, and National City Bank expects you to simply give away your money to them.

When you open a checking account with National City Bank they automatically open a savings account for you and put one penny in it. By default, even if you have only that one penny in your savings account, National City will charge you $10 to transfer anything from your savings account into your checking account to cover debit items if you are going to go into the negative. If you cannot cover the entire expense, you receive not only the transfer of funds fee but the insufficient funds or overdraft fees and fees for late payments.

Lawyers tell bankers what they can and can't do, and bankers take whatever they can in fees. That is generally true of most all banks, but National City Bank has this sort of pillaging of people's accounts down to a tee. What they do is perfectly legal, and perfectly evil.

Read full review of Citibank and 7 comments
Hide full review
7 comments
Add a comment
A
A
amazome
Aberdeen, US
Dec 26, 2008 1:40 am EST

I opened up a Checking account and was given a debit card as a minor. This isn't very ethical because minors tend to be less responsible, and have low incomes. So of course, I ended up overdrafting my account, apparently, instead of declining my card at the point of sale. The bank will charge 36 dollars for any amount overdrawn!

Well one vacation, after I had graduated, and I had 1000 from an open house for school. I deposited money in the bank so that I could use it to buy gas among other things. Since the bank decided that chronology is not important, I was overdrawn by hundreds of dollars. Not only could I not access the ATM because the bank randomly changed my PIN number while I was on vacation to get cash, but they had to take 100s of dollars of a kid's school money.

I called to see how much it would cost to just have my savings transferred over (assuming it'd be around 4 to 6 dollars), but no, it's 15 dollars per incident.

I decided this was ridiculous and switched to CASE Credit Union where the same savings to checking transfer service costs a mere $2. CASE also has the ethical policy of no debit cards to minors.

This bank is nothing but sleeze.

S
S
Sandra Robertson
,
Sep 04, 2008 2:27 pm EDT

I had a two person account, that the bank screwed up all the way from the beginning . I opened the account and added my mom, the bank rep decided to head my mother on the account was going change it but it seemed to be a problem so I left it the same to keep from going through the hassle. To weeks ago my account was in the negative, I came to fix the negativity the young lady seemed like she understood and proceeded to correct the problem. I explained to her that I moved my mothers account to another bank and that she is no longer on the account with me. I told her that my mom has a savings where they take out $100.00 a month, so if I tell you that she is know longer on the account and to clear everything up so i want get charged again what does that tell you! she assured me that every thing was taken care of, I paid with a debit card from another bank to clear the negativity. Now its 2 weeks later and my account is back in the negativity again. I went back to the bank again asked for the same bank person. I was very annoyed with her and didn't want to speak to her and asked for a manager. He immediately took her side, by now I was furious. Bank rep knew that there was a pre -authorized money that came out my mothers account each month but each month day after day they were charging me fees. This bank is a RIP OFF! Today I closed both accounts 9/04/08 checking and my mom savings and I'm going to warn every one to stay clear or this incompetent bank and its ignorant managers and employees. I was so upset with this uncaring bank I shouted on the way out I hate this bank I'm sorry I allowed my self to stoop so low to say that. I had to make another trip back to the bank I humiliated my self in front of everyone I made my apologizes and left. I wanted to make sure I told both sides of the story in case they wanted to add more to my behavior because of their ignorance. Seems like a ten year old would have asked mam would you like to have this pre authorized & 100.00 off so that you won't get charged. This bank does not look out for its customers. We are the reason you have a job. If you bank at this bank you can rest assure that the customer is never right. Good riddens to bad rubbish!

K
K
kodex
LaPorte, US
Jul 31, 2009 2:17 pm EDT

Well, personally I have not had any problems with this bank so far, 1 month running. It seems to me that ya'll don't know how to keep track of your check book...if you did that then you wouldn't have to check your online account. Regardless of what my online account says, I just go by what my check book says, that way I don't go over the amount of money that I have.

S
S
sassycrim
, US
Jun 04, 2009 10:51 am EDT

I'm having this problem now with this bank. I often check to see if items are posted or pending. When item are pending, I can go over my account by 2.00, and then magically the posted items becomes pending and a billion fee's are attacted to the account and they refuse to waive any, and all from a 2.00 charge! I never received good service from this bank. They are not customer service drivin and they are a complete fraud, I've been trying to close this account for the longest and it seem impossible!

M
M
mmmblt
, US
Dec 27, 2008 10:01 am EST

First of all, banks CANNOT change your pin number without your consent. Secondly, you are responsible for what you spend. You will probably blame someone ten years from now when you are having account problems with another bank. You also have to make sure that your money has been posted to your account BEFORE you spend it. There are signs everywhere that tell you that and it even says that on your deposit tickets. Again, people need to take responsibility for their own actions and stop blaming others.

A
A
aberll
stupid, US
Nov 26, 2008 9:14 am EST

My experience has been that their running balance cannot be trusted! It changes hourly. I was told by at least 8 employees that it was because the merchant did not submit within 72 hours, so money was taken out of and put back into my account. When presented with written proof that that was not so, suddenly it was "where did you get 72 hours?" We have never heard of that -- and then the great stare-down.

I hear this bank is going under. Apparently some employees hope to hang in there when they are taken over and find no problem in taking as much of your money as possible, making you look like a fool and out and out lying!

Terrible bank, terrible, prevaricating individuals!

T
T
TCW
,
Oct 08, 2008 5:43 pm EDT

Goodness! This is so horribly true! I've only had my account open with National City for BARELY ONE MONTH and already they are pulling these shenanigans!

So I called the CSRs for NCB to see if they could tell me my real balance. Nope. It was exactly as wrong as the online one! "The online banking is just a tool to assist you. Check your register. It works for me."

WHAT?!

Why do they make debits that they KNOW exist go away? Why do they increase your balance and not show the item as pending until it clears?

What is the purpose of this?! I am going to have to close my account because of this deceitful practice. There are millions of better banks with a hundred times better online banking tools that do not try to cheat customers by that niggling, "Check your register, we're not responsible" trick.

Please, explain to me how false posting on and off in the online banking tools HELP customers check their register? If you cannot count on it to be accurate, how can we check our own accuracy?

Deeply disappointed and wholeheartedly agree with this poster's sentiments. I'm closing my account tomorrow.

ComplaintsBoard
A
11:24 pm EDT

Citibank new credit card issue

I had an medical emergency and needed a credit card so i thought Citibank would be the most reliable one. But to my astonishment they are teh most careless bank. I filled the required form with the help of a Citibank agent and attached all the asked documents with some extra to support the speedy processing. I was promised that in 2 -3 weeks time i would be provided with a card. My salary -is way beyond the annual asked for and i work as a manager in the largest food company in the world (Nestle). I waited for 6 weeks no card... then i called the agent who facilitated my card process.he informed me my request for credit card was rejected on the basis of my company did not verify for me.I was amazed so i crossed checked with my company and found no one has verified here. After another week i get these 2 regret letters from citibank addressed to a sub branch of Nestle in singapore far from my office, whereas i had specifically mentioned the complete office address infront of the agent in the form, still citibank called the wrong office due to there negligence and must have asked for me... where i don't work and sent the regret letter to the same address from where i retrieved it today after almost 6weeks of applying... its a serious negligence on the part of citibank and in am very avoid with them as i wanted to trust them in the time of need. Its really sad... i tried to log on complaint in the citibank website but to my surprise again there is no customer feedback section or complaint format to do it on the website...

Read full review of Citibank and 5 comments
Hide full review
5 comments
Add a comment
J
J
j.srinivas
, US
Jun 13, 2011 11:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i hereby informed that i have not received the citi bank creditcard monthly statement. till now i received so i have checking on mails . i requesting sent through post.

T
T
That kid
Muncie, US
Jun 22, 2009 9:45 pm EDT

Citibank is a great bank. If you would pay the bill on time, I'm sure they would unblock it. You with the medical emergency, why wouldn't your insurance pay for your procedure. Sounds like you need a job at Citibank, they have great benefits. Lol! I'm surprised you have a high paying job at Nestle, your grammar is horrible. You need to take a writing class.

L
L
Lucille Siddiqui
, IN
Jan 28, 2009 2:56 am EST

pls elp me with a credit card as i had applied on line but did not rec & being a good customer with citi pls respond to this quo.Lucille Siddiqui

B
B
bhavin joshi
,
Nov 13, 2008 12:28 pm EST

I had an medical emergency and needed a credit card so i thought Citibank would be the most reliable one. But to my astonishment they are teh most careless bank. I filled the required form with the help of a Citibank agent and attached all the asked documents with some extra to support the speedy processing. I was promised that in 2 -3 weeks time i would be provided with a card. My salary -is way beyond the annual asked for and i work as a manager in the largest food company in the world (Nestle). I waited for 6 weeks no card... then i called the agent who facilitated my card process.he informed me my request for credit card was rejected on the basis of my company did not verify for me.I was amazed so i crossed checked with my company and found no one has verified here. After another week i get these 2 regret letters from citibank addressed to a sub branch of Nestle in singapore far from my office, whereas i had specifically mentioned the complete office address infront of the agent in the form, still citibank called the wrong office due to there negligence and must have asked for me... where i don't work and sent the regret letter to the same address from where i retrieved it today after almost 6weeks of applying... its a serious negligence on the part of citibank and in am very avoid with them as i wanted to trust them in the time of need. Its really sad... i tried to log on complaint in the citibank website but to my surprise again there is no customer feedback section or complaint format to do it on the website...

B
B
bhavin joshi
,
Nov 13, 2008 12:25 pm EST

my citi bank credit is block i requist to him but there is no any reply by bank so please help me

ComplaintsBoard
W
6:35 am EDT

Citibank citibank philippines

had an agreement with a 3rd party collecting agency for citibank philippines to settle credit card obligation for 20, 000 php for a period of 3 months. was able to pay total amount of 7, 000.00. however because of unforseen medical expenses was not able to finish terms. asked if they could extend period of time to pay but instead agency has resorted to harassing me at home and at work. in danger of losing job what to do?

Read full review of Citibank and 3 comments
Hide full review
3 comments
Add a comment
K
K
Katherine Camisin
, PH
Apr 19, 2011 3:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am a member of CB since 2008 and was in good credit standing. 5 months ago i also applied for citibank rustans just to get a longchamp bag. i patronized this card since they are very accommodating and in return i even refer friends and relatives to have one. in my 5 existing credit cards i frequently used CB. But this month, i received my billing statement late (as usual) and 2500 membership was billed and i requested to waive since i am a loyal customer and always in good credit standing. But the account rep informed me that there no ways to waived MF. so disappointed with them that i am terminating all my cards with them and will not refer to my friends and familes even to my clients.

Katherine Camisin

E
E
Eduardo G Martinez
, PH
Sep 23, 2010 4:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I would like to follow-up my application for credit card. I already received letter from Citicorp Financial Services & Insurance Brokerage Phils., Inc. informing that i have been enrolled in CREDITSHIELD Plus.
Up to now i have not received any feedback on the status of my application.

Thanks & anticipating immediate response,
Eduardo G Martinez
Del Monte Phil. Inc
Manolo Fortich, Bukidnon 8705
martzed_61@yahoo.com

J
J
jovelyn garma
,
Nov 28, 2008 12:44 am EST

not much of a complaint, .. i would like to clarrify if you have an agent named mark with phone number 9172659. He phone-interviewed me just awhile ago, .. And when i called him back no one is responding in the said number appreciate your feedback, .. thanks!

ComplaintsBoard
M
11:47 am EDT

Citibank impersonal banking

Open letter to Citibank:

Dear Sir/Madam - There is no category for this issue - and I’m sure this email will be lost on its recipient - but it will make me feel better. So, when did Citibank get sooooooo big and impersonal that when my check came across a Citibank teller's desk in the amount of $2, 500.00 from Mary Smith, made out to "the new Mr. and Mrs. Smith" with a great big "congratulation" in the memo, the [censored]ted teller would bounce the check rather perceiving it's importance and giving me a call. A ### with absolutely NO cognitive abilities should have been able to figure out it was a wedding check from a mother to her son and new daughter in law. There was more than enough money in my linked account to cover the check. I understand, it was MY error, but there was so much excitement and wedding preparations I forgot to make the transfer. I understand that the bank can't call for every little thing ... but this SHOULD HAVE BEEN BIG ENOUGH to have generated a call. A call would have been "considerate", it would have been "nice" -"appropriate" - "professional" It would have been "the RIGHT thing to do." That seems to be a concept lost on banks and bankers these days. And please don't respond with your banking babble and blah blah banking options - not interested. I have been a Citibank customer for over 15 years and this was disgusting - it is about "personnel" and "personal" … Not banking options. Oh, and then, to add insult to injury we have the $34.00 fee! What a joke. Shame on Citibank. Alice Scanlon

Read full review of Citibank
Hide full review
ComplaintsBoard
M
10:43 pm EDT

Citibank non-cooperative responce of citibank canada officials

I visited Citibank Canada office located at 123 Front Street, downtown Toronto on September 8, 2008 (Monday). Actually, I had an appointment for this visit at 2:30 pm but reached there a bit late. Anyway, I met a lady officer Adele Ngamala on 17th Floor of the the office and enquired about the easiest way to open a US dollars account in Citibank Canada. To my astonishment, the procedure explained by the officer concerned was so complicated and her attitude was so client-offensive that I had to drop the idea of opening a simple US dollars account in the Citibank. Now, I would prefer to have such account in any other international bank but citibank.

Read full review of Citibank and 1 comment
Hide full review
1 comment
Add a comment
E
E
efrhen
,
Oct 08, 2008 7:43 am EDT

Right now when you approach to open any bank account anywhere in the World you have to be prepared . when You walk into a bank or worse if you ever try to open an account over the mail they will treat you as a Suspect of terrorism, drug dealing, money laundering or worse Be prepared to be grilled like your are in youe nearest Police Precint for comitting some crime. be prepared to produce incredible amounts of information. Banking and Commercial references, utility bills, proof of income, two types of ID, Tax identification Number, Proof of Souce of Funds, tec, etc, to open an Account in a Foreign Country you are visiting and even your own Country

ComplaintsBoard
M
12:47 pm EDT

Citibank air miles

In mid-July 2008, Citibank arbitrarily wiped out all 194, 000 air miles I had accrued over a 10-year period. I was offered nothing in lieu of the miles, nothing. One day I had them, the next day I didn't.

I owed the company nothing at the time, and I have been diligent in paying them everytime, on time.

Who would think that Citibank would steal the air miles I accrued while spending all that money using their card? This is the kind of sorry business practice that I hope brings ruin to Citibank. I won't do business with them in the future.

It's another example of how corporate America has broken faith with working Americans. They want to give you one of their high-interest cards, they want you to pay an annual fee, then they steal the miles you supposedly got for doing business using them or get so deep in debt you're in trouble.

My suggestion is to drop them now, before they put you into bankruptcy or steal your miles.

Ripped Off in Buda

Read full review of Citibank
Hide full review
ComplaintsBoard
D
12:21 am EDT

Citibank $150 gift card promotion.

The Citibank experience is not worth it, believe me! My mother saw a promotion from Citibank that offered a $150 Gift Card for opening accounts at Citibank. For us, this promotion was just horrible and a stressful experience! When a company makes you go through hoops just to qualify for a promotion it is simply not worth all the stress! What happened was my mother is at the point in her life that she doesn’t feel comfortable driving anymore, so, I offered to take her to Citibank, so she could qualify for the $150 gift card promotion, but, I didn’t realize that it was the last day for her to qualify for the gift-card. When I found out I left work early so I could pick her up and drive her to the nearest Citibank branch. By the time I picked her up and she was in the car there was just enough time to get her to the local Citibank branch just before closing. To assure we would be on time, I asked my mother to use my cell phone to call the local Citibank branch and verify that we have the correct street address and ask for some basic directions to the branch location. When she called Citibank, it was ridiculous! She was put through a huge barrage of computerized voice menus and sub-menus, that said “press or say, #1-0” etc. for this, that, or the other. She eventually finds her way through a labyrinth of menus and eventually presses the right combination of buttons and eventually gets a live person on the phone, but then, it seems that she’s having difficulty communicating with the connected Citibank representative, I thought it was because of the car, or the noise of driving, so I pulled off the road so she could hold a conversation. Then she utters “this is someone from India” and I could tell my mother was having a lot of difficulty understanding the foreign Citibank representative. Oh My God, this is absurd; I was thinking, it seems this person is not going to be of any help to us at all! The representative was defiantly not local, not by a long shot! Can you imagine, you’re on the road with only about half an hour to get to your local Citibank branch before it closes on the last day to take advantage of a promotion and so you attempt to call just to get your bearings and your call is then routed to someone who isn’t even in the same country, or even the same continent for that matter! Furthermore, if I worked for Citibank and someone from India called me in the United States just to ask me a question about their local Citibank branch in India, I wouldn’t blame them if they where upset also, especially if I couldn’t help them, or they couldn’t understand me. Anyway, I just thought mom could call the local branch and ask someone for simple directions and verify the street address, was I wrong! We didn’t get any useful help from the foreign Citibank representative on the phone, so, by the time we got to the Citibank branch it had just closed by about a couple of minutes or so. I felt so bad so bad for mom I offered to give her the $150 out of pocket, but she refused, because she’s always encouraging me to save my money. This whole miserable experience was so upsetting due to the outsourced customer service from Citibank I told her that I would be willing to pick her up next week and drive her to a local branch and she could close any accounts she had with Citibank, hopefully she can find a bank that will let her talk to a person from her local branch..

Dan,
California U.S.A.

Read full review of Citibank
Hide full review
ComplaintsBoard
A
1:23 pm EDT

Citibank atm card replacement

Sometime June this year, I opened a payroll savings account with Citibank Philippines. I was issued an ATM card at the very same day. I was quite happy that I got the card right away. My hapiness turned into a nightmare. The ATM card issued to me was DEFECTIVE. I was in the middle of emergency when I needed to withdraw the 1st time from my Citibank ATM card. I did some shopping and was left around 40 Pesos or almost $1 (in convertion) in my pocket that day. Not enough money to buy me even a litre of gasoline, I tried to withdraw. There started the nightmare. I was just so fortunate that the gas of my car sufficed and I was able to get home. I started calling the bank and ended up requesting to have a card replacement. If you are wondering why I did not just go to CItibank and request for a card replacement from there to expedite the process, I can't. This is because I work on a night shift from Mon-Fri. We all know that banks are close on weekends. I can't sacrifice Monday morning since I have other responsibilities I have to fulfill and I am a single parent. So, since card replacement through delivery is available, I took the option. I was promised that the card will be delivered within 5-7 business days. It went on and on and today is the Nth business day and the card hasn't been delivered yet. I called CItibank's customer service almost everyday last week and everyday had been a disappointment for me. I was given false hopes and I had no choice but to bite into the bacon. People from home also had to sacrifice their time. I had to ask someone to stay and wait for the courier. These people have something to do on their own and elsewhere to go but they can't. Citibank Philippines is a bigtime ROBBER. I feel that I am being held up. It is "MY MONEY" that I can't withdraw. Today, I won't give in to hoping anymore. That's why I am starting to make my move even to as little as airing my situation, burden, disappointment and very bad experience through the internet. So, People in and from the Philippines who are planning to open an ATM/Savings account in CITIBANK Philippines, Please think twice. There are a whole lot of other Banks that you could choose from. I have been happy with the other Banks where I also have savings account. Please, let's Boycott Citibank. Thank you.

Read full review of Citibank and 1 comment
Hide full review
1 comment
Add a comment
M
M
mikkocat
, PH
Feb 20, 2009 9:10 pm EST

Tama yan un boyfriend ko citibank atm din 3x na ngpapalit ng card & pin# sa citibank wla kwenta! Tapos nagagamit nya lang un card sa mismong citibank atm machines lang! Hassle mxdo! E wla naman cxa magawa pano kasi un ung pinili na bank ng company nla... Hay naku..not to mention na abala talaga kasi mdyo malayo pa na lakarin sa office nla un citibank sa ayala ave. tapos cxmpre lunch tym lang cxa nkakapunta dun nde naman pwd office hours . . . Naexperience nga nya magover the counter sa citibank every pay day eh! Sobrang abala ginagawa nla sa customers nla...tapos namumukhaan na nga dw cxa ng mga tellers dun pano pabalik balik cxa everytym na ngrreklamo & ngpapachange cxa pin kc nde gumagana un atm card nya...hay naku...ampangit talaga ng service ng citibank! Tapos un time na napalitan ng iba un card ng bf q buong akala namin eh mkkapagwidraw na cxa...kasi we have to withdraw downpayment for our wed supplier sana...ayun nde kami nakapagdown kc nde nanaman gumagana un atm nya! PAngit tlaga ng citibank guaranteed namin ng bf q yan!

ComplaintsBoard
V
5:57 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank bad customer service

Citibank has lost my ATM deposits on three separate occasions this year. I find it amazing. When I called customer service to alert them of the discrepancy I was told "maybe you should stop using that branch". Maybe you want to do something about that branch. First they credited the missing money to my account but the next day they took it away of course this caused my overdraft to go into effect. Not only that they added 2 overdraft fees to my account and refused to remove them until their investigation was over. When I asked Citi if they could think of a reason for me to stay I was told "I will not be held liable for such a statement". After the plethora of bad customer service and 3 lost check experiences I closed my account. I will never deal with them again.

Read full review of Citibank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
5:07 pm EDT

Citibank unfair and deceptive practices

National City Banking: Unfair and Deceptive Copy to OCC

I am writing this letter to inform you of my findings and to allege that NATIONAL CITY BANK is currently engaged in carrying out unfair and deceptive trade practices

I understand that the Federal Trade Commission Act prohibits the unfair and deceptive trade practices. The bank regulatory agencies have authority under this act to take action to stop or prevent trade unfair or deceptive practices by financial institutions.

For several years, the bank regulatory agencies have been issuing warnings about unfair and deceptive trade practices and now I have become personally involved in what I consider to be a blatant attack on both my wife and I by National City Bank in Louisville, KY. This institution has both misrepresented information and has blatantly mislead us.

I have always deposited my check in National City Bank without incidence. If my check went in I could always count it clearing on Monday night. However my check went in and it was held until Tuesday night (for no reason) even though our receipt states on it that the funds would be available the next business day.

My wife read on the receipt that “the funds will be available the next business day, thus she was confident that Monday night all would clear and all would be well. Nothing stated that it would be held until Tuesday night and we were sure of it because the receipt clearly stated and assured her that if it were held by the bank that it would be stated above their was nothing stated above. Now we are heavily grieved because we were and are in the black except for the huge amount of fees which will total over $300.00 and has put our account seriously in the red. This has consumed almost our entire paycheck . EXCEPT FOR THESE unjustified LATE FEES WE were still IN THE BLACK.

This money was our gas money, and our car payment.

We are the consumer, and if we get a receipt that says it will post the next business day then that is what we are led to believe. That is what the bank receipt said. We should be able to put our trust into what the bank says.
Thke receipt said the next business day was 06/16/06 and it said the funds would be available on the next business day. THIS BANK IS OUT TO INTENTIONALLY DECIEVE PEOPLE.

When I called National City and told them they had made a mistake I was told I should have read the fine print in the original contract that they hold checks all except $100.00 The mail out we received never gave any indication that checks would be held. But rather that checks would only be held if they were over $3000.00

As a consumer I "should not have to become a detective to read every square inch of fine print to find out the true terms and conditions of my checking account.

I truly feel my wife and I have been deceived, tricked, lied to and stolen from by National City Bank.

My online readout ( of which I have a hard copy) shows I have been in the black up to the time they took the late fees out. And if the money would have posted when the receipt said it would their would be no problem.

If they were going to hold our check until Early Wednsday morning it should have stated it but it said NEXT BUSINESS DAY. If it said on the receipt “funds available next business day” what would you have assumed?

My wife and I feel violated. We had enough money in the account to cover the check WHY DID THEY HOLD IT? My computer readout which I have a copy said it went in on the 16th I have a hard copy however the banks copy is mysteriously different.

The bank that refuses to release the money to us Is the Jeffesontown KY branch (Our Branch)and the branch at 2503 Hurstbourne Parkway where we made the deposit.

Why are they doing this to us? we did nothing wrong.

I have my car all made up and driving around town it says “Honk if you hate national city bank” and National City Bank Ripped me off. You would be amazed how many people in this town hate National City Bank and have told me they have been ripped off by them also. I will continue driving it around and I have already been personally responsible for having four accounts closed with them and this is just the first day.

Would you please pray with us that God himself will turn against National City Bank and bankrupt it. And tell all Christians to pray. We have a lot of Christians praying now. I have been sharing my story with everyone I meet and now my car can really tell the story. I feel a full scale investigation is paramount, I don’t want to see anybody else have go through what we are having to endure, and I know they are hurting people.

Sincerely,

Lawrence J. Hasenour
Louisville, KY

Read full review of Citibank and 4 comments
Hide full review
4 comments
Add a comment
H
H
hhudechek
Brighton, US
May 04, 2009 5:07 pm EDT

I am going to my attorney to file a class action lawsuit against National City Bank for deceptive trade practices, including charging overdraft fees when such fees should not have been assessed. If you would like to join this law suit, please e-mail: luxuriousfinds@yahoo.com with your name, address, phone number, and any paperwork that you are able to scan and send to me (white-out your confidential information such as your account number), including bank statements. National City's headquarters are in Troy, Michigan, and I think it is high time they learned their lesson; by the way, my attorney is a pit bull in the courtroom :)

K
K
Katrina
Southgate, US
Mar 19, 2009 3:28 pm EDT

We have been with National City in Michigan for about 10 years. We never had a problem until about 2 years ago. Just had another problem over overdraft charges with them today. Just to let everyone know-----National City in Southgate, Michigan at Eureka and Dix Toledo road are the absolute rudest people I have ever met. Anyhow, everyone I know who has dealt with National City has had a problem with them and thier overdraft charges. The managers have been told by the corporation to never fix overdraft charges no matter whose fault they are. Today was the end for me. All accounts are being transferred to Chase Bank. I cant wait for there to be a Class Action lawsuit against these people. I am sure it is coming. As for all of you rude NCB employees, when you are out of a job---you will deserve it!

D
D
Donna Boycott
,
Jul 13, 2008 11:42 am EDT

I feel for you. My bank got taken over by National City Bank. They are awful and love to charge you overdrafts. I cannot wait to close my account with them. They are dishonest about what your balance is and when you put it in, suddenly you acquire more overdrafts. Right now, I have an attorney and they will have to straighten out a mess that should never have happened to begin with. They are money hungry. I hope they get investigated. They truely deserve it. My old bank never treated me like this. I miss them.

A
A
Anjanette, everett WA
,
Jul 01, 2008 4:17 pm EDT

I myself have had problems with National City Bank for the past few months. My payment is not due till the 19th of each month and its not late till the 30th. Well if i havent paid it by the 19th the phone calls start flooding in about the 21st wondering where my payment is. They preceed to call 9 to 12 times a day (remember it isnt late till the 30th) till its paid but not only do they constantly call my house they have called my job as well ( still in my grace period). So if this isnt harassment i dont know what is an its very stressful to me considering i have to sleep during the day with my phone ringing off the hook from National City Banks harassing phone calls. A couple of times i have talk to them and told them when i would be able to make the payment and yet the same day the preceded to call me three more times after that. Then the next day and the next day then my job for a few days till it was paid.(Still in my grace period).Another thing i have noticed is there assessing late fees on my bill on the 29th but its not late till the 30th hmmm. So yes i wish there was reallysomething that could be done about this and if anyone has any ideas to help please let me know. Thanks

ComplaintsBoard
V
9:25 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank beware

I took over my 83 yr old mother's affairs & discovered she had been paying on a Sears credit card that belonged solely to my deceased step-father. I sent numerous letters & placed many calls to no avail. I went as high as the Office of the President. Finally today I got a call back & they said they cannot refund any payments. She had also been paying Chase but they refunded her $4k+. They were only able to go back 6 yrs & were apologetic about it. You would think Citibank, being in the same business & exceptionally large co., would/could do the same thing but they said no way. To anyone out there listening, I would highly recommend using Chase over Citibank. At least they were compassionate about helping a "little old lady" who wasn't business savvy in the ways of the world.

Read full review of Citibank and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
K
K
khurdjj12
Pueblo West, US
Feb 21, 2010 11:09 am EST
Verified customer This comment was posted by a verified customer. Learn more

I agree, I have been a faithful customer of Citibank Credit card for about 5 or 6 years now. I always make my payments on time for the whole time I have owned the card, I don't think I've ever had a late charge. This holiday season, I helped a friend get gifts for people, and we charged it on my card cause she had a mix-up with her bank, which needed some time to figure out. So, once everything was going again, she offered to pay what she owed on the card, and I wanted to add her debit card, but Citi doesn't take debit cards, so we added her checking acount to my online accout. Doing so, we missed a couple of digits in her account number when I added it to my click to pay account, so when we made a payment with that account, it came back as the account was unknown, the routing number was correct but not account number wasn't. Citi calls this a returned check, and they charged me a $39 charge for a returned check, and they locked my click to pay account down for 30 days so they say. There is nothing I can do to get that $39 refunded, they don't want to hear anything, and they are very rude, have been hung up on by their customer service department. So yes, I agree Citi is a horrible bank to deal with. They want you to pay for every mistake you make. Now they made a mistake and had to take bailout money from the Government, the government should have taken a page from Citi's own book and said, just as in both these cases - NO.

ComplaintsBoard
V
7:09 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank scam artists

I was solicited for a Citibank American Airlines credit card with an annual fee with an incentive of a Companion Travel Certificate and a $50 off Travel Certificate. Both certificates were delivered but when you try to use the Companion Certificate (fulfilling all guidelines listed) the computer prompts with words to the effect that 'this certificate cannot be used in this case'. The certificates can be used only via internet and there is no support phone number given or available, according to Citibank Customer Service.

American Airlines Customer Service personnel cannot assist without 'a different code on the certificate allowing them to offer phone assistance.' They want a code with a 'star file' in order to assist with any reservation. Citibank customer service had no idea what I was talking about when I tried to explain that I needed assistance to use the certificates issued. Or when they did seem to understand what Certificate I was talking about I was told that the department that handles those cannot be contacted by them, has no phone number and they couldn't assist with the problem.

It was very frustrating trying to use the worthless certificate for a trip promised to my son after his 9th surgery. I finally gave up and booked a trip on other airlines at financial hardship and will cancel the credit card prior to the annual fee cycle coming up.

This to me is 'false advertising' and definitely a Ripoff.

Read full review of Citibank and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
dianacarr
, US
May 11, 2018 12:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My wife got a bill from the scam artists of all time, Portfolio Recovery [censored].. They said they purchased the debt from Citibank. There was no debt. Both are scammers.

ComplaintsBoard
V
7:09 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank i'm angry

I recently learned that National City was Millions of dollars in debt and now these overdraft fees are making more sense. And ***, they really kick you when your down. I have never had a 36 dollar fee forgiven, even though some were banking errors. If anyone wants to get a group together with proof of unethical banking, I’m all for a class action! I have a lot of print outs to argue the case as I’m sure many of you do. Anyway, the representatives on the phone are extremely rude, I asked to talk to a manager this morning and the guy hung up on me.

Read full review of Citibank and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
S
S
SEXIMAMA8787
Dayton, US
Jun 29, 2009 3:03 am EDT

they stole all of my money right out of my account without notifying me and the only reason i found out was i was out of state in tenn with my 2yrold and trying to get money out to go back home to ohio. they took 800.00 out all of my money i was stranded with my son. when i called loss prevention & told them what they did and that i was stranded us completely broke with no place to stay and no way to get home she said "that unfortunite" and hung up. lost our house cause no rent money now were staying with my mom. can they get away with that?

D
D
ddean80
Brooklyn, US
Jan 10, 2009 12:12 pm EST

My frustration with this bank grows larger and larger every day. I've tried for the past 2 months to work my direct deposits, ACH debits, and anything else I do through this account so that I couuld close it and be done with the embasals. However, in the past month they have taken $30 in "advance to savings" fees simply because I had set up for $100 to be taken from my checking and placed in my savings 3 years ago, when I had the extra money to do so. This option was not a problem while I was still banking with them, but now that I don't keep any money in there it has become a problem. I would have closed the account two weeks ago, but my monthly car insurance payment had already started to process, so I had to wait. I ate that $15 fee. But yesterday when I called to close the account over the phone the rep. said because I had $5.69 still in my account I could not close it over the phone. Sadly by the time I got to the bank the transfer to savings had started and the customer service rep. would not do anything for me. Needless to say I left there acting like a raging lunatic. I felt shameful, but still discouraged because I'm unemployed and $15 is grocery money for my family of 6. I called the 800 number and the rep forwarded me to the complaint department who advised me to put $94.31 in my account to prevent from being charged a fee. Well...SURPRISE, I wake this morning and check my account to see that they have still charged me the $15. Now, I'm just plain FURIOUS. If there is anyone who is starting a class act lawsuit let me know. This bank has caused so many people frustration and stress. They need to go out of business!

M
M
Mike V
,
Aug 03, 2008 12:33 pm EDT

I'm having the same problems. I have been with this bank for over 4 years. Over the last 6 months is seems that they go out of their way to hit me with over draft fees. I used to be able to talk to the bank manager when I was hit with one of these. But oddly enough, none of the managers that I used to deal with work there anymore! I mean they really do lie over these things. Can't someone stop them?

B
B
Barbara
,
Jul 09, 2008 12:19 pm EDT

Yes!

National City Bank is unethical! They STEAL, LIE and CHEAT from their customers! Their NSF fee policies are borderline extortion!
I have proof of their unscrupulous behavior. I seen them hold onto deposits and put them through last, just for the sake of hopefully bouncing, as many items as possible, in my account, I have seen them hold the SAME transaction in both pending and in posted items, AT the SAME time and their customer service is DEPLORABLE at best!

What can we do?

I pray that they are stopped before they continue to ROB from their customers! (While NCB shareholders laugh all the way to their off shore bank accounts!)

ComplaintsBoard
V
7:38 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank very poor way to treat customers

I was informed by Diners Club that the Diners Award points that I had accumulated over the last 8 years have been forfeited when my company closed my corporate diners club card (Citi Bank). I had joined the awards program on my own and was paying $75/yr since 2000 and had accumulated about 180, 000 points. Diners is saying that they had no responsibility to inform/warn me of the pending forfeiture and that this was my company's responsibility. I disagree in that I joined the awards program on my own and my company had nothing to do with the award program. At the very least, Citi/Diners had a responsibility to notify me of the pending loss of points. I last payed my Diners award membership fee for the year back in October of 2007 which was for the entire year. This is a very poor way to treat customers/people. I have nowhere to turn to as they are refusing to do anything about this saying that I should have read the fine print when I joined the awards club.

Read full review of Citibank and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
G
G
George Van Witten
,
Jul 24, 2008 2:15 pm EDT

I had an awful experience with Diner's Club today. I spoke with Sheri McLaughlin asking to speak to someone in their lead generation department and she hung up on me. The purpose of my call was to invite her to a valuable lead generation summit. Are you kidding me? Asking for help to speak to the right person and she hangs up on me? It wasn't like I was trying to sell her something. It's Diner's loss anyway. These financial conglomerates and cushy corporate people need to be more helpful and respectful. Its consumers like us who help to pay their salaries. Sheri, if you read this I know you'll remember me. I hope your CEO Mr. Lifsec gets a chance to read this. Learn some manners.

George Van Witten
georgevanwitten@live.com

ComplaintsBoard
V
3:29 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank bad service

I was scammed by Cambridge Who's Who and shortly thereafter I did some research and confirmed it. I called Citibank immediately to cancel the charge and dispute it. They gave me a conditional credit for this charge. Two months later, the charge has been reversed in favor of the scammer company despite my attempts to contact them with no response regarding this charge. Citibank does not offer any buyer protection at all and I'm canceling this card after I get the final statement! They can kiss my business goodbye!

Read full review of Citibank and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
Renee
,
Jul 03, 2008 12:03 am EDT

Citi send us a statement after several years of not using their card stating we had a $20 credit. After receiving this a second month, I used the card to make a $50 purchase and then received a bill for $55 with no mention of the previous two months credits of $20.
I paid it and then received a bill for $71.30, paid that and am now receiving harassing phone calls and bills ranging from $17 to $47?!?!
No reply to letters concerning this matter although I did get a letter telling me I must request a form to cancel this account. I did that, got the form, mailed it in and the bills still continue to come with phone calls.
Do NOT DEAL WITH CITI CARD.

ComplaintsBoard
C
8:10 am EDT

Citibank cancellation of home equity loan

My husband and I had a $60.000 line of credit with National City. Our home is paid off and worth approximately $175, 000. We currently owe about $6, 500 on this line of credit, have prepaid thousands of dollars ahead of schedule and are very conservative consumers with little additional debt. My husband forgot to make the May payment - we were 13 days late and National City cancelled the line of credit with a very nasty letter. My husband tried to call them (he is a relatively mild personality) - the first woman hung up on him. He called a second time and was told "Tough - you are delinquent". When he explained that he prepaid the loan and was actually ahead of scheduled payoff by thousands of dollars he was told that he did that for his benefit, not theirs.

We are not just customers of National City Bank, we are also shareholders. I can guarantee you that we will be neither in the near future. This company sucks and I hope they go bankrupt. What a stupid way to run a business.

Read full review of Citibank and 4 comments
Hide full review
4 comments
Add a comment
J
J
JoanR
Burlingame, US
Oct 18, 2009 2:51 pm EDT

I had the exact same thing happen with my equity line of credit. I was 9 days late in payment for the first time in 7 years. They terminated my account. My line is $60, 000 and I have $500, 000 equity in my home and excellent credit. Count me in on a class action suit!

A
A
Alex Sill
,
Oct 16, 2008 10:10 am EDT

I agree that National City Bank is conducting itself in an unethical and dishonest manner in its effort to reduce the number of Home Equity Lines of Credit on its books. Last month National City Bank received and held my line of credit payment (without processing it) for 23 days so they could claim that I made a late payment and terminate my $100, 000 line of credit. In the 4+ years that I have held this line I have never made a late payment. I generally pay my bills twice a month. All checks that were mailed on the same day as the National City payment all cleared my account within a week, all except the National City payment. What happened to the National City check? On receiving National City's termination letter I immediately called National City and explained that my payment was mailed to them several weeks earlier. They claimed they did not receive it so I assumed my payment was lost in the mail. I immediately remitted another (large) payment. National City Bank received my new payment and immediately deposited BOTH the new check together with my old check that was mailed to them 23 days earlier. Over the last 4+ years all my National City payments have been processed within 7 days of mailing. Why did this one check take 23 days to process? Why did National City deposit both checks together? Is this simply an unfortunate coincidence or rather a dishonest tact by National City being used to reduce the number of Home Equity Lines of Credit on their books? Personally, I enjoyed an excellent low interest rate on my line of credit and never had any issues with National City, until now. I would like my line reinstated. I would be willing to take legal action if I could prove National City used this same unethical tactic to terminate other customers’ Home Equity Lines of Credit. Please email me at alex@sillmail.com if you had a similar experience with National City Bank. A class action lawsuit could conceivably restore the low interest Home Equity Lines of Credit that National City dishonestly took away from its customers.

D
D
Daniel
,
Aug 20, 2008 12:41 am EDT

Sub: To verify and to update all my loan particular’s in your system.

This is for your information that I Mr. Daniel Mathai has taken personal loan from Citibank for amount BD 1400 (One thousand four Hundred Bahrain Dinar) in the month December 2005, the bank suggested to repay with interest Amount 2001.612 BD. (Two thousand one Dinar and six hundred fills). I started paying my loan amount 52 BD and 674 fills from month of December 2005 to till date regularly with any discrepancies.

Here I want to bring to your notice that in spite of paying my regular Installments.
Your staff is calling me every month and asking to pay my monthly installments. This I can accept as there duties they are reminding to pay my monthly installments. But in my regular payments there is one payment which your Bank has not updated in your system and showing one installment outstanding against to my regular installments. I visited to Citibank Manama centre in the month of February 2008 and had discussion with Mr.Hameed, Manager by carrying all my bills. He called one lady to assist me and to clarify and to update all the information. I explained very briefly the scenario by showing all my monthly bills. She agreed that in system for the month of March 2007 it was not updated and she assured that she will update and clear. Before I left from Citibank I requested Manager Mr.Hameed to look into the matter and do needful. He too assured that they will solve this issue and he himself said that he will call me back on my mobile, but there was no response from the Manager till date.

But in the month of March 2008 again I got a call from Citibank and asking to pay me my one month outstanding Installment. I stated that lady very clearly about the things happened unfortunately the Lady I met in the bank only called me she recognized and apologized for giving call. I feel very ridiculous stating this that in such big organization this mistake is repeating still now, every month I’m receiving the call from Citibank and asking to pay my outstanding one month due. This shows that how better you are giving service to the customers.
Hence I request to the higher authorities to clarify and to make sure that this erroneous mistake’s cannot be repeated in future to any customer’s and I request to give reply for my letter in order to make me assure that I can be happy in my future as a Customer to continue with Citibank services.
I would appreciate if some body can reply for my mail.

Best Regards. Account No. [protected]
Daniel Mathai.
danielkallethu@yahoo.com (or) dankallethu@gmail.com Mobile No: +[protected]
Manama, Kingdom of Bahrain.

D
D
Dave
,
Jul 26, 2008 4:02 pm EDT

I had the same exact situation on the frozen home equity line with the same explanation that values of homes in my zip code had dropped significantly.

In addition, I always had a ten-day "grace period" in which to submit my HELOC payment. I just submitted one in July late but still within the grace period and received a letter that said my account privileges were terminated and my loan was revoked. I spoke with "Michelle" at the Default Mangement office and received the worst treatment I've ever received from any customer service rep in any business.

I asked if my long-term relationship with NCM or my good payment history or excellent credit meant anything to them. She said that was all "irrelevant."

Now I see at the Mortgage Lender "Implode-O-Meter" site
(http://ml-implode.com/imploded/lender_NationalCityCorp.(Wholesale)_2007-12-31.html)
that National City is going belly up...

So that explains why they're trying to drive all their customers way and call in their notes...National City is no more.

No wonder Michelle had such a bad attitude.

Count me in on a class-action suit!

ComplaintsBoard
T
6:49 pm EDT

Citibank conserned citizen

I am concerned citizen reporting a ring of fraud happening. Dante Richburg who resides at 11360 S Ada has been participating in identy theft and having cards sent to 328 W 106 pl Chicago, IL60628. I happened to stumble upon a card he dropped and was concerned because he is not the owner and brags about stealing peoples idenity. I feel obligated to report this because I never want someone to steal something I worked so hard to establish. The card I found is issued to Shaunee Baisten the number is [protected]. Hope this help you in finding these criminals. Also I found that he had also dropped his Id and social security card the # is [protected]

Read full review of Citibank
Hide full review
ComplaintsBoard
J
6:23 am EDT

Citibank scam and fraud!

I am finally closing a HELOC with National City, they are the worst company I have ever dealt with. During closing when I sold the house with financing from them, they would not disclose the payoff amount to the title company. They would also not disclose the payoff to me over the phone claiming it was illegal, which is not true I even asked the agent to tell me the statue and of course she couldn't. They also required additional documentation from me to prove that the account was for a property that they hold a lien on, are you kidding me? Talk about incompetence! I should have refinanced the loan when I moved because they would not change that billing address because I could not prove that I had moved out of the house.

Read full review of Citibank and 2 comments
Hide full review
2 comments
Add a comment
A
A
Andy Giovanni
,
Nov 21, 2008 10:41 am EST

NATIONAL CITY BANK OF COLUMBUS, OHIO IS HORRIBLE. THEY HAVE NO CUSTOMER SERVICE AT ALL. IF YOU CO IS A RIP OFF. I HAVE GOTTEN SO MANY FEES, I CONTACTED ABOUT THE FEES AND THEY WILL NOT REMOVE WHATSOEVER! THEY ARE RUDE, INCONSIDERATE AND IN MY OPINION VERY FRAUDULENT!

THOUSANDS OF $ IN FEES!

DON'T BANK WITH THEM IF YOU ARE SMART.

L
L
laura
,
Nov 05, 2008 5:40 pm EST

I also have a HELOC with natcity. They have charged me fees based on bogus reasons for my payment being late. for example they have made me unable to access my account either on line or by phone causing my payment to be late more than once. They claim these were mistakes or Glitches. They also keep changing the due date on the account. these little problems cost me 40 bucks each. I am going to find out how to file a complaint because this really seems like fraud.

Citibank Customer Reviews Overview

Citibank is a well-known financial institution that offers a wide range of banking services to its customers. The bank has received numerous positive reviews from its customers, highlighting its excellent customer service, competitive interest rates, and user-friendly online banking platform.

One of the most significant advantages of Citibank is its customer service. Many customers have praised the bank for its prompt and helpful customer service representatives who are always available to assist with any queries or concerns. Additionally, the bank's online banking platform is user-friendly and easy to navigate, making it convenient for customers to manage their accounts from anywhere.

Citibank also offers competitive interest rates on its savings and checking accounts, which is another major advantage for customers. Many customers have reported that they have been able to earn higher interest rates on their deposits compared to other banks.

Overall, Citibank has received positive reviews from its customers, with many praising its excellent customer service, competitive interest rates, and user-friendly online banking platform. If you're looking for a reliable and trustworthy financial institution, Citibank is definitely worth considering.

Citibank In-depth Review

Overview of Citibank: Citibank is a well-established financial institution that offers a wide range of banking services and products to its customers. With a global presence and a strong reputation, Citibank is known for its reliable and trustworthy banking solutions.

Services and Products Offered: Citibank provides a comprehensive range of services and products, including checking and savings accounts, credit cards, loans, mortgages, investment options, and insurance solutions. With such a diverse portfolio, customers can easily find the right financial products to meet their needs.

Accessibility and Convenience: Citibank offers a high level of accessibility and convenience to its customers. With a user-friendly website and mobile app, customers can easily access their accounts, make transactions, and manage their finances from anywhere at any time. Additionally, Citibank has a wide network of ATMs and branches, making it convenient for customers to access their funds and seek assistance when needed.

Customer Service and Support: Citibank is committed to providing excellent customer service and support. Their knowledgeable and friendly customer service representatives are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or in-person at a branch, customers can expect prompt and efficient service.

Online and Mobile Banking Experience: Citibank offers a seamless online and mobile banking experience. The website and mobile app are user-friendly, allowing customers to easily navigate through their accounts, view transactions, pay bills, and transfer funds. The interface is intuitive and responsive, ensuring a smooth and convenient banking experience.

Account Fees and Charges: While Citibank may have some account fees and charges, they are transparent about their fee structure. Customers can easily find information about the fees associated with their accounts and transactions, allowing them to make informed decisions about their finances.

Interest Rates and Rewards Programs: Citibank offers competitive interest rates on their savings accounts and other investment options. Additionally, they have rewards programs for their credit card holders, allowing customers to earn points or cashback on their purchases. These programs provide added value and incentives for customers to choose Citibank.

Security Measures and Fraud Protection: Citibank prioritizes the security of its customers' accounts and personal information. They have robust security measures in place, including encryption technology and multi-factor authentication, to protect against fraud and unauthorized access. In the event of any suspicious activity, Citibank has a dedicated team to investigate and resolve any issues promptly.

Branch Network and ATM Availability: Citibank has a widespread branch network and a large number of ATMs, making it convenient for customers to access their funds and seek assistance. Whether customers are traveling domestically or internationally, they can easily find a Citibank branch or ATM nearby.

Reputation and Trustworthiness: Citibank has built a strong reputation for its reliability and trustworthiness. With a long history in the banking industry and a global presence, customers can trust that their finances are in safe hands with Citibank.

Additional Features and Benefits: In addition to their core banking services, Citibank offers various additional features and benefits. These may include financial planning tools, educational resources, and exclusive perks for certain account holders. These additional features enhance the overall banking experience for customers.

Comparison with Competitors: When compared to its competitors, Citibank stands out for its comprehensive range of services, global presence, and strong reputation. While each bank has its own strengths and weaknesses, Citibank offers a well-rounded banking experience that caters to the diverse needs of its customers.

Overall User Experience and Satisfaction: Overall, Citibank provides a positive user experience and high levels of customer satisfaction. With its user-friendly platforms, convenient access to funds, and excellent customer service, customers can easily manage their finances and feel confident in their banking relationship with Citibank.

Pros and Cons:

  • Pros: Wide range of services and products, user-friendly online and mobile banking experience, strong customer service and support, global presence, robust security measures
  • Cons: Account fees and charges, interest rates may not be the highest in the market

Conclusion and Recommendation: Citibank is a reliable and trustworthy banking institution that offers a comprehensive range of services and products. With its user-friendly platforms, convenient access to funds, and excellent customer service, Citibank is a recommended choice for individuals and businesses looking for a reliable banking partner.

How to file a complaint about Citibank?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have one, please register by providing the necessary details to create a new account.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize your main issue with Citibank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service interactions, problems with account management, issues with transactions or fees, difficulties with loan or credit services, or any other relevant incidents. Include dates, locations, and any communication you've had with Citibank representatives. Describe the nature of the issue clearly and list the steps you've taken to resolve the problem, including any responses received from Citibank. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Citibank to address your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have completed all the required fields and that your submission is as detailed as possible.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the status of your complaint and to engage with any potential resolutions offered by Citibank.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Citibank customer service

Phone numbers

+1 (800) 285-3000 +52 55 2262 3911 More phone numbers

Website

citibank.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Citibank?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Citibank Customer Service. Initial Citibank complaints should be directed to their team directly. You can find contact details for Citibank above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Citibank. Discuss the issues you have had with Citibank and work with their customer service team to find a resolution.