The complaint has been investigated and
resolved to the customer's satisfactionResolved Circo technology Corporation — Bad merchandise
resolved to the customer's satisfaction
On february 16th of this year, I purchased an I-Star TC-1U40 power supply from Circotech.com (aka. Eramax Corporation). When the unit arrived, I noticed the unit was wired incorrectly. I immediately contacted both the manufacturer I-Star, and the dealer Circo Technologies Corporation. First they told me that it was impossible. I therefore took pictures of the wiring, and forwarded them, to each party, along with a very detailed description of the wiring, pin by pin comparison, to what it was supposed to be. It was most definitely not standard wiring. The first to answer was I-Star, and they insisted that they did not do it, it had to be done by Circotech.com. Then I got a phone call from Ken Wong at Circotech.com/eramax, and he told me to contact I-Star, that it was not their fault, and they were not going to deal with it. At this time, neither I-Star nor Circotech.com/eramax, will stand behind the product I purchased. I am sorry, but when you sell something, you truly are responsible, for that item not being correct. Likewise, it did come in a sealed box, and still has an intact factory seal on it. It also appears to have been very professionally done, which leads me to believe, that it indeed was a factory error. My problem lies, in that neither, will remotely stand behind the item, even though one made it...and the other sold it. Both point to each other accusingly, and have left me holding the bag. It never was right, but I opened the box...like I could find out it was not right...without doing so. This does indeed violate consumer protection laws, and to a degree, both should offer corrective action. At this juncture however, neither one will honor the sale and take any action at all, other than to point fingers at each other, and at me. They have totally left me on my own.
Ken Hong at Circotech/Eramax Corporation, is arrogance personified. From the first, the discussions always began, with me being wrong, and we were to proceed from there. Do not deal with this guy, or purchase items from these guys. They will not stand behind what they sell.