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customer service
I hate to be one to complain but I was VERY upset today with how I was treated and what went on. My family and I are normal customers. This morning me and my children are all sick and stayed home from school and work. My husband went this morning to get me a coffee and he left the debit card on the counter after he paid for my coffee and didn't realize it. He went back a short while later and went to grab the card like normal and it was the same cashier as it was when he bought the coffee for me. Knowing He needed the debit card to go to Kroger to grab me and children's medicine and soup at Kroger. When he got there the cashier was absolutely rude and my husband said I need to grab our debit card that I left about an hour ago, I can't seem to find it and I'm pretty sure I left it here. The cashier was rude and stared at him and said there was no card left here to my knowledge and my husband said, well I know it was left here so can you please check and it's says my wife's name and it's a first financial yellow and white card. And the cashier said oh ya you did leave that here but I can't give it back to you because it only has her name on it. So he proceeded to explain that we were all home and he needed to go get our meds and food for us at home. He said it's our account so there's no reason I can't take the card. So the cashier said again well it has her name on it so you can't have it back. No sorry, no explanation of clear company policies and my husband was absolutely baffled. So he comes home and I'm not only SICK as a dog, but I have 2 little girls that need their meds. So I had to waste MY gas and drive all the way back to circle k to get the card. When I get there the guy was RUDE as can be and I'm like honey I need my card back, I am sick I shouldn't have even had to leave the house as you could have called the bank or done whatever you had to do to see that it's our family card and we use it here, all of us on a daily. And he says so absolutely rude, I can't give it to you and I'm just standing there like... what... why? And he said because it's in the safe and I have to wait ten minutes... so I'm like this is crazy, it's been way more than ten minutes since I've been gone so I'm not understanding if you put it in the safe right away then why do I have to wait ten minutes and he was SO Rude and explained really nothing to me about what was even going on. I'm like sir I just want my card so can we just figure out how I can get it back I am sick, tired and I should not have had to even leave my house from taking care of me and my sick children. So I wait, more than ten minutes and by this point I am crying, so he calls his manager and I'm like do I need to call the police or what ? And then as his boss Tina is trying to make sense of this situation he says I will just get it out of the safe and gets it out and checks my Id and I'm just so baffled as to why this is all happening. I'm a regular here and nobody has ever id'd me at ALL or my husband or my children for using the card. We've actually left it one other time and my husband got it back from a woman about 5 months ago and she was very sweet and he went about the day. I think I'm just so confused as to why some days they check ids and some days they don't and I think it should have been explained better and I'm furious I had to waste my time and gas to do this ridiculous stuff to get out card back. It makes me so sad that the customer service is so terrible and I was clueless as to what was going on. I just don't get the sometimes checking ids for cards and cigarettes and sometimes no, do they just card who they feel like carding at the moment and if there is a company policy, why was it not explained and why was someone so hateful about something so silly that makes no sense? I'm sorry I'm just mind blown?! Please can I have some explanation as to why me and family are regular customers that why I had to waste my Gas and time on a terrible day when we were all sick when this has happened other times and nothing like this has happened. I feel like we were singled out and it's very hurtful I just don't know what I want to do about it. Please give me some type of feedback. I'd love to be able to keep being a customer but I'm so embarrassed and outraged we were treated this way? So sorry to complain but this is too much. And hopefully you can get better employees that are on top of things and not nasty and rude for no reason as well.
poor customer service
10/28/2019
Catrina Hill
147 Kitchens Road SW
Haddock, Georgia 31033
To Whom It May Concern
I have been a loyal customer of Circle K stores for over 15 years. I have time and again received great service at Middle Georgia Circle K stores which is the main reasons why I stop. I am writing in regard to the extremely poor customer service I had received On October 28, 2019, around 1200 hours, at the Circle K on Highway 49 in Baldwin County. I purchased $15.00 gas and a $5.00 lottery ticket. I gave cashier with the name Christy on her shirt a twenty dollar, and presented her my awards card which is located on my phone app. She stated that "I've already done cash you out; and lottery, gas, cigarette and alcohol don't count towards awards any way." It's not much of what she said, it's how it was said and the body language. She was very OBNOXIOUS. I was appalled by such behavior. Your company has been known to provide good customer services, and I writing because I don't want bad attitudes like cashier Christy to tarnish your company's name.
Sincerely
Catrina Hill
circle prepaid card
I purchased a circle K prepaid card on 10/15/2019 from the above store location. This was for employees to purchase gas. Today on October 26, 2019. Employee when to fill up car for work and was told that the two people working in the store today did not know how to use the card. I find it hard to believe that your own employees are unable to use your own...
Read full review of Circle Kno wet floor signs
I slipped and fell at this location right outside the front doors after purchasing a soda. I am 37 weeks pregnant and saw no floor signs. When I fell the employee didn't even offer for me to get up he just simply walked passed me and went and grabbed a floor sign. A customer had to get out of his car to help me up because the employee didn't. He was a young...
Read full review of Circle K and 1 commentcustomer service
My brother is a quad in a wheelchair. For some reason your pumps are a little bit tougher to squeeze than others and due to my brothers condition he couldn't pump gas. He went inside and requested help and neither employee would come out and help him pump gas. Thank goodness there was a young man in his low 20's who offered to help him pump gas. There were 2 employees working, it occurred on 10/22 around 3:30pm. I would hope that your company as a whole is being coached to help people less fortunate than the average person. A note on the good side you do have employees that work at this store that do come out and help when needed. Today when he asked for help the 2 employees working just looked at him like he was an idiot. No response what so ever. With employees like that I would be totally embarrassed. That's not what I would call good customer service.
Thanks for listening and please teach your employees to be more respectful to a handicapped customer.
Lisa Moore
racist comments about my hair.. then a call was more racist
I was informed by a cashier at circle K that dreads were "nappy" and that they didn't want my kind of hair... I have dreads.
Moreover, the call I got with an apology from an HR marketer from the specific store told me on the phone "well if you don't wana believe my apology is real, we also have a African American women you can speak to she will actually care and help"
It went from me being called nappy head in the store... to me receiving a "apology" phone call and being old they also have blacks who work for them.
This makes me sick I hate racist people.
Also I have not had contact weeks on in now.
disrespectful and lazy csr
I was in the store today on 10/20 at about 145 pm AZ time there was a line out the door and one of the CSR was walking around talking to another one who was mopping when she finally jumped on register she mumbled next 6 times and when someone started walking up to check out she said aloud to the customer "I said it [censored]ing 6 times" everytime I'm in the...
Read full review of Circle Kgas
I went to the circle k in Rumford Maine yesterday and bought 10 dollars in gas and you took 75 dollars out of my account! I happened to be out of state at the time and only have 100 dollars on me and because if this you left me with 25 dollars. I am now stranded down here in Massachusetts and couldn't go to work today. You have really screwed me over. I was told you people hold this money as a holding fee till the ten dollars clears! This is a rediculous amount of money to keep for 10 bucks. I am beyond furious. I want my money back now.
I need my money back to get back home today. It’s been 24 hours since you took my money!
Holds on purchases are done by your bank. Did you not read the user agreement when you sign up for your cred/devit card?
touchless car wash
On Tuesday, September 3 when I purchased a tank of gas I also bought a $10 ultimate car wash. I proceeded into the car wash put my car in park in the designated area. The car wash turned on and started working when the over bar fell on my car and proceeded to scratch it up and down the driver side. I wanted to drive out, but I was afraid it would cause more...
Read full review of Circle Kthe service of employee jenifer gillespie
I went to circle k in virden for a phone wire and a drink and employee Jenifer Gillespie called the police and reported me. Jenifer lies and said I left my children unattended for 20 minutes. The store has cameras and surely the footage to prove how much time I took. This incident happened on 9/23/2019 at 7:45 pm. I have the proof of the police finding it...
Read full review of Circle Kpepto bismol and coupons
I came to this location on 10/16/19 to purchase gas. While at the pump I was offered a coupon for a free circle K water with any purchase through the GasTV. The receipt printer was out of paper so I went in to get the coupon and make a purchase. I was told by the clerk that this location does not honor the coupons and will not print it. Today I came to...
Read full review of Circle KI got let go because I was in jail
Hi my name is david Westerhoff I worked at 5990 store I did not show up at work for 2 nights because I was in jail I went to court and they through it out there is no way I can get any paper work from them because there is none they said it was a wash i love my job i was always there i always did extra things to improve store i always help lori out with alot of things i need my job please email me at [protected]@gmail.com
breakfast taco - chorizo and egg - contained a strip of plastic.
After purchasing a chorizo and egg taco, my daughter and I drove away and she began eating her taco. I heard a horrible noise and looked back and she's choking and tears were running down her face. She reached into her throat and pulled out about a 5 inch long strip of plastic that must have been inside of the taco. Photo is attached. Please be more careful when prepping tacos at this location.
Read full review of Circle Krude customer service
October 15th After selecting products to purchase I then had to wait several minutes for the cashier (Name tag: Chris) to acknowledge I was standing there. She was taking what sounded like a personal phone call. Once served I was denied purchase due to a scanning issue. The CSA's tone of voice was arrogant and rude. Having worked in customer service and...
Read full review of Circle Kemployee gossiping loudly
I went in this morning to get a couple energy drinks and there was a female employee in the middle of the store gossiping very loudly to some customers about someone named Dylan. We made eye contact, but she didn't welcome me into the store and continued talking crap. It was very unprofessional and gave out a lot of negative energy, which of course is bad...
Read full review of Circle Kcoffee / customer service
I have been going to circle k for a long long time. I love the convenience and their atmosphere and of course the wide variety of merchandise to choose from. Well I have had the same rout ifs ne now for at least 3 years. I wake up grab my 20 oz tumbler cup and head straight to the circle k before my eyes are even fully open. I get their with my husband...
Read full review of Circle Ki'm complaining about the service.
Who ever the lady was that was working Oct 12, 2019 at night was very rude. She refused to give me my purchase even tho I paid for it. First off she didn't have to call the police after I said okayy I don't have to get the clubtails... secondly when I got my other stuff n paid she told me no i can't have them n that she was calling the police. My whole...
Read full review of Circle Kpoor customer service
I went into the Circle K in Taylor mi paid for my gas once I got outside the pump didnt work I walked back into the store told the cashier Cheryl about it she told me well it says the gas was already pumped I explained to her that I didn't pump the gas she proceeded to tell me well it says the gas was pumped I told her again I didn't pump the gas and she...
Read full review of Circle Kemployee/ customer service
I have been to the Circle K located on The corner of S. Arlington Rd. And Wilbeth Ave. many times but the last 2 times I visited this store were horrible and I won't be back! At least not to that Circle K location anyways. Both times I came there were in the middle of the night, when only the service window is open. I came up to the service window and there...
Read full review of Circle Kreimbursement of travel expenses
I was assured verbally that $60 luggage expense would be reimbursed to me, incurred at delta airlines, when I was flown to a 50hr Food Pilot program. My receipts were submitted to my market manager, and to the A/P dept, as instructed. It has been 2 months and I have since left the employment of circlek. Very disgruntled. Will have to take legal action to get my lousy $60 .
Read full review of Circle K and 1 commentOverview of Circle K complaint handling
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Circle K contacts
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Circle K phone numbers18771877Click up if you have successfully reached Circle K by calling 1877 phone number 8 8 users reported that they have successfully reached Circle K by calling 1877 phone number Click up if you have UNsuccessfully reached Circle K by calling 1877 phone number 1 1 users reported that they have UNsuccessfully reached Circle K by calling 1877 phone number78%Confidence scoreLithuania8800 555 46478800 555 4647Click up if you have successfully reached Circle K by calling 8800 555 4647 phone number 1 1 users reported that they have successfully reached Circle K by calling 8800 555 4647 phone number Click up if you have UNsuccessfully reached Circle K by calling 8800 555 4647 phone number 0 0 users reported that they have UNsuccessfully reached Circle K by calling 8800 555 4647 phone number100%Confidence scoreRussia+1 (602) 728-8000+1 (602) 728-8000Click up if you have successfully reached Circle K by calling +1 (602) 728-8000 phone number 0 0 users reported that they 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scoreEstonia+353 12 028 888+353 12 028 888Click up if you have successfully reached Circle K by calling +353 12 028 888 phone number 6 6 users reported that they have successfully reached Circle K by calling +353 12 028 888 phone number Click up if you have UNsuccessfully reached Circle K by calling +353 12 028 888 phone number 1 1 users reported that they have UNsuccessfully reached Circle K by calling +353 12 028 888 phone number71%Confidence scoreIreland+371 80 009 005+371 80 009 005Click up if you have successfully reached Circle K by calling +371 80 009 005 phone number 1 1 users reported that they have successfully reached Circle K by calling +371 80 009 005 phone number Click up if you have UNsuccessfully reached Circle K by calling +371 80 009 005 phone number 2 2 users reported that they have UNsuccessfully reached Circle K by calling +371 80 009 005 phone numberLatvia+47 22 962 000+47 22 962 000Click up if you have successfully reached Circle K by calling +47 22 962 000 phone 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Circle K emailsklaclai@circlek.com100%Confidence score: 100%Supportcomments@circlek.com100%Confidence score: 100%Support
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Circle K headquarters1130 W. Warner Rd, Bldg B, Tempe, South Carolina, 85284, United States
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