Church's Chicken
reviews and complaints

First time I visited this place. Stopped 10 minutes before walk-in closed, tried to go inside so I could check the menu out. Doors locked, manager waves us to drive-thru. Attempted to to order the 7.99 special on the windows, and was subjected to a series of questions about white/dark meat. Finally drove thru, and was charged $3 extra. When I asked why, it was another white/dark meat controversy. Said "FORGET IT. Just give me what's advertised" Was then told they didn't have it. All they had was what they were giving us. (So WHY did they put me thru that hell?) Since it was only attitude I was receiving, asked for corporate #. Upon calling, my call was dropped twice, and the last person I spoke to had a bigger attitude than the original people I was complaining about!

I will never patronize this establishment again, and as this was my first attempt, I pity all who do.

I had received coupons from your store and the person taking order said they didn't carry the bone-in wings. My uncle wanted a COB with lettuce and tomatoes the come back was we don't serve them that way. I asked for corp. phone # and she gave me [protected] store #. I told her i didn't want store # i wanted to talk to someone else. She said the store takes care of their own. it wasn't just the wing issue i changed my order to chicken strips combo and teol her i had a $1.oo off any combo meal she said its not good for that. i did purchase the COB for uncle but i didn't get anything from there.

The woman at the drive thru (8/5/2011 12pm) was very unfriendly, we waited in the drive thru for 12 minutes without being told it would take that long. We finally got our food.. Then was charged.54 cents for ranch, if there is to be a charge on condiments it should at least be posted on the window as a courtesy. I got home and opened my southern chicken sandwich, it was burnt black. I went back to get my money refunded to me, there were no apologies or any compensation whatsoever. I will never eat churches chicken in el centro again.

On 11/18/10 at aroumd 9:00 -9:30pm i stoped at Churches chicken store#775 in Tulsa Ok. After placing my order at the drive thru window i had to pull around front and wait for my food, not a problem but what i witnessed while waiting was flat out wrong. First a female worker put a ciggeret in her mouth while in the kitchen, then a male worker comes in the kitchenwith a lit ciggerate in his mouth! As if this was not enough another worker who came outside to confirm my order because the person who took my order walked off went back inside to box up my food without washing her hands! I am a cook by trade and to see something like that going on in a restaurant is a embarrassment! Please some one do something about this kind of behavior!

Drive thru orders are worng most of the time. I went by today and I ordered one of my favorite side orders, "Jalapeño Bombers". To my surprise, I got two of the bombers burnt, what a disatisfaction!
Instead of enjoying my meal, I got so disappointed. Aviously I went back, this time I got down and went inside. The employee kinda knew right away that I was there to complain of someting. Employee did not say a word nor apologized for the inconvenience, all he did was give me some more bombers and dumped the others in the trash.
Little do they know that customer satisfaction is a must. I give Church's Chicken an "F". What a shame! This restaurant need to comitt to better service and better customer service. By the way, this is not the first time, last time I got a biscuit burt, cold hard fries too. Then employee make faces at you, instead of giving you good quality food in the first place.

i have been their several times. Its a weekly stop so i got to know the managers. Plus i like the cashiers so i'm their quite often. When i see the store manager outside sitting in her car smoking weed or either in the back behind the dumpster smoking weed. Believe me when i tell you and she does it with another employee. i know this cause i pulled up 2 cars away and was walking to the churchs and i smelled it several times. Then i was trying to catch the drive thru one night and i was waiting to give my order when i saw them walk back there. Then as i was pulling to the window you can smell it strong but i couldnt see them because they was behind the dumpster. Also she steals money from the owner because shes cool with a lady and she tell her alot of thieving events for example she would get the dinner meals and ring up then delete it later and take the money especially if they pay exact change. she has other tricks but she would put it out like the cashiers was stealing and it her thats how she stay in good with the owners. That store manager is no good.Last year she was telling the employees mr.and mrs.G was paying for her x-mas this year and they dont even know it It was a joke to her. If everyone told the owners the truth about how she be steals They can get someone trusting to be in there to manage. I

first of all they gave us the wrong order they gave us all breast no legs. then they gave us macroni instead of mashed potato. we not going back to church's.

I visited the Church's Chicken on S. Keystone and waited 48 mins for my order to get done. We were in town for the Indiana High School Boys State Basketball Championship game & to visit friends in the area. We were almost late for the game waiting for Dee-in a blue shirt to get our order done. We ordered the 15 piece family dinner with 3 sides (rice, mashed potatoes, & okra), plus 8 bombers, biscuits and extra napkins, hot sauce & plates. We wanted the chicken half regular & half spicy. Dee said it would take 15 mins for the spicy to get done since they just put a batch down to be fried. 15 mins went by & I asked about the order & she had the nerve to say it was going to take another 20 mins. Meanwhile she was frying up several trays of regular chicken and we waited another 20 mins making it 35 mins. Never did any of the staff including Blue shirt Dee say I'm sorry it's taking so long or it will be a while longer or offer a complimentary drink or pie or nothing. When I asked about the order again, Dee got real nasty & started talking loud. I was not going to go down to her level but I let her know what I thought. I felt very dissatisfied with what happened & asked for our money back (close to $30). After another 10 mins past a gentleman from the back came out and asked if we wanted our order or our money since the spicy chicken still wasn't done. We took the order but since the fixed the sides & bombers earlier they were cold by the time we got them plus we had to eat all regular chicken. A simple explaination from Blue shirt Dee, who I assumed was the supervisor would have done alot. I probably won't visit that place again. We live where there are no Church's Chicken & enjoy buying some when we are near one. It is sad that you can't get what you order when you spend hard earned money. No one said sorry except the gentleman who finally gave us our order. I am very disappointed in Church's Chicken.

I had went into church's chicken and ordered food I was not happy with my order so I wanted something different and the manager said since it was already made I could not change my order or get a refund and I said if a customer is unsatified with the product you have to exchange their food or refund them their money and he would not do it, also I paid by debit/credit card and didnt recieve a reciept. I asked the manager can I get a corporart number or someone above him and he gave me the store number. My experience was horrible I made a complaint on their website and have not gotten any responses.

Saturday night I stopped to get something to eat on the way home, it took forever to get to the mic to place my order, then I had to repeat it 4-5 times get to the window she immediately asked for payment gave her my card. After about 5 min I still didnt have my card back so I tapped on the window to ask for my card. A different cashier had it (why?) but not my reciept. Get my food 7 min later. Get home get the kids settled with their food sit down to eat mine, halfway through I open the drink take a sip and feel something in my mouth I spit it out, looked in my cup and there is this clump of debris (no idea what it was) floating in my drink and under the ice in the cup. I gagged and had to run to the bathroom. I took the drink back to them showed it to the lady who insisted she was the manager her response was "I suppose you want another tea." I told her no but I would take another order of my chicken which was feeding the algae at the treatment plant now. She sighed and rolled her eyes but gave it to me and gave me my money back for the drink. I stepped back to the back of the line to order some potatoes which on of my kids had just called and asked me for. I am not tall and there was a bunch of people in front of me so she begins talking about me saying I probably put that in there, I was just trying to get my money back on the whole order(which I never even suggested), Laughing and making racial comments with one of the customers at the counter( I am not of the popular race in this area) I stepped from behind the gentleman in front of me and proceeded to tell her that was a bunch of crap I had no need to do such a thing and that it would have been a waste of my time to do so. But that after having been her drive thru for over 10 min I should be able to enjoy my meal. She was still commenting that I should have just dumped it out and that I just put it in there. I left but this store is a disgrace to any churchs chicken.

I grew up in San Antonio, where Church's was founded, and have remained a loyal customer for about 60 years. While I am pleased to be able to order it even in the Puebla Mexico bus station, the damyankees who run the place now have a lot of gall to market it under the corporate banner of Texas Chicken.

I only grumbled when they discontinued the pineapple fried pies a generation ago. Now my local Church's says the main office has discontinued the honey packets. How un-Texan! No honey with my fried chicken! The fried okra isn't on the menu anymore but it is still served here and people behind me have ordered it after seeing me get it. The chicken is getting pricier too. I may have to abandon Church's for Pollo Campero and, honestly, Pollo Loco is already getting more of my business.

Well, I can still order in Spanish and that gratifies my South Texas soul. (Take that!... you racist, mean-spirited poster above.) But if the okra goes, so do I... for good.

At 4:40 p.m. on Saturday, September 25, 2010 I pulled into the drive through to order
food at Church's Chicken, located at 7900 S. Damen, Chicago, IL. I waited to place my order at the menu/mic at 4:50 p.m. and At 4:58 p.m. and NO one acknowledged me or answered as I said H E L L O ? I drove around the window and sat at the window until 5:09 p.m. as Two black females waited on one customer inside. They looked at me as if I was not there and had the most I don'T Give A F---k look. Finally another black female came to the window I'll call her number THREE and took my order. Not only did they not have what I wanted to order ready, there was no I'm sorry, or NOTHING> JUST DUMB, NO CLASS, GIVE A CARE PEOPLE. I hope the are fired, and have to walk the street looking for another job. I believe they have the level of maturity of Fifth Graders.

Whoever own's this Church's Chicken need's to come in and clean house. Better yet,
CLOSE. We don't need a business in our community like this one.
p.s. I should have followed my first mind, I rarely purchase anything from this location, I
KNOW BETTER!

This is a newly opened Churches Chicken, and the only one I know of in McDonough, on Highway 81. I have patronized this place 3 times, the first time I only received about 1/2 my order, the second time, afer using the drive-thru and waiting about 5 minutes I was aked to please wait and they would get back with me. About 5 minutes later out of anger I left, but as I drove by the place I saw that no customers were in the place and 2 workers were standing behind the counter, one was on his cell phone and a young girl was just standing there as if in a trance. Today I went back and this time went inside. And was the only customer. I placed my order, had to wait about 10 minutes for the fries to cook, and finally left, only to discover that 2 orders of cole slaw was missing. This restaurant employs only blacks, and I feel that their service is intentional to keep whites away. If that is truly their plan t has worked, for I shall never go there again.

Waited ten minutes in lobby before being acknowledged, then another ten before my order was taking. The young lady who finally waited on me wasn't helpful in placing my order value wise after stating to her what I wanted. Then had to wait on some food to get cooked. She packaged teh rest and bagged it. so it waas cold. THen she was so worried about making it she put extras in bag but left half of orginal order out. She spoke in slang. We went to go sit and wait for food at a table but not a clean one in the dining room. About 15 min. later food was ready. Another manager was wondering around I assume trying to close day out and didn't offer any help. Experiance was just horrible.

Let me tell you about a couple of my experiences. Here in Marshall, Texas, the economy sucks pretty bad, so you'd think business owners would go the extra distance, to keep their customers satisfied. not so. I guess these people are so rich, they don't need the money? Awhile back, at about 7pm, my family went to Church's, to get some dinner, & the restaurant's doors, were already locked. no kidding. & the employees were only letting their friends in. I was flabbergasted. On another occasion, my husband & 7 year old daughter were at the gas station, next door, heard a commotion, looked up & saw every Church's employee, customer, & then some, duking it out in the parking lot. People were driving up, jumping out of their cars, & joining in the fun. The cops showed up, but I never heard if they made any arrests. How could they be expected to sort through that mess? Now, my daughter is scared to eat Church's chicken. How's that for a phobia? I guess she doesn't want her lights punched out, or have to fight for her dinner, lol. & even though I'm laughing a little, the chain really needs to check into this store.

I went to the drive thru on 6-03-10 and a girl said "can I help you?" before my car was even stopped or my window down. I asked the two twelve-year old girls with me what they wanted and then said "hello" to make sure the person was still there to take my order. She said " I SAID "can I help you"! very loud and rude. I asked for 6 chicken tenders, she told me the charge and I drove up to the window where I waited at least 15 minutes and she handed me a bag with 6 foil bags in it. I asked if she wrapped the tenders individually and she said "yes". I said " they look like sandwiches" she said they were. I said I asked for tenders. She proceeded to argue with me that she repeated back my order to me and I ordered sandwiches. Then I was told to give back my receipt and debit card and the tenders would be eleven dollars so I asked for two tender meals instead because it would be much less expensive so she refunded my whole order and rudely told me to "have a nice day and that she was not going to give me anything. I will NEVER spend another dime of my money at that Church's chicken or any other. Her name on the receipt was Elizabeth. She actually argued with me much longer and much ruder but you get the picture.

Ladies and Gentlemen..

Ever wanted to eat at church's Chicken? Think again.. I would say Church's Chicken is a no no restaurant to eat.

Church's chicken is not same like the advertisement on TV. When you actually go dine in or take out, the service is usually horrible. Most often at Detroit Church's Chicken, the cashiers are filthy, unhealthy and poor hygiene. When it comes to food, the taste is worse. Their spicy chicken is very very hot that it will burn your intestine. Fries are very very oily, Tenders are hard like a rock. And most important, their grease smells like a burning tire. My aunt went to one of the Churchs Chicken at Detroit a while back... O my God, a length of hair was found. She inquired but they didn't care. A close brother of mine, use to work for Detroit Church's Chicken and he said, they never change the grease because their food cost would go high. He said, he was terminated from the post. He said there was a conspiracy of terminating him. They terminated him because he was honest.