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Church's Chicken
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1.4 467 Reviews

Church's Chicken Complaints Summary

50 Resolved
417 Unresolved
Our verdict: With Church's Chicken's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Church's Chicken reviews & complaints 467

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B
7:04 pm EDT

Church's Chicken bourbon black pepper chicken

I Purchased this item on 07-20-19. When I got home and started eating
my chicken it was very hard it appeared to be over cooked.
I immediately called the number on my receipt. [protected].
Recorder came on asking for my name and phone #. was told someone
will get back with me. Made several calls, no one never got back
with me. I kept my receipt when I was in the area where I purchase it.
I was told she need to see the chicken. I told her i had thrown it away
and I was waiting for a response from the calls I had made.
I was told that there was nothing that she could do.

I am not requesting a cash refund a coupon would be fine.
Brenda Jackson
19411 Remington Bend Dr.
Houston, Tex. 77073
[protected]@yahoo.com

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6:08 pm EDT
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Church's Chicken gm is letting her workers steal out the cash register

She doesn't know a lick of what she is doing I watched her count a draw that was less then 100 bucks five times she lets Joey steal out the cash registers and pay it back to her the store stinks nobody cleans up they don't even mop they floors nobody stocks at night time bathroom always nasty there oven is broken there biscuits is always hard because they leave them out under the warmer she be to busy in her cooks face to make them drop all there fried foods so it makes the job hard so you have to drop your sides yourself she is always rude to customers talking [censored] under her breath I watched her tell a customer what they was gonna eat she didn't even ask them

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8:06 pm EDT
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Church's Chicken locking customers inside store during business hours

The mod was locking customers inside the store during operating hours stating there were to many patrons and the store was short handed this took place at 6:07pm during dinner rush when I expressed that the door should not be locked during operating hours the mod told me I could have my money back as no other patron was complaining when I advised it was illegal and the fire department would shut the location down for locking customers inside the premises I was advised I could have my money back I then had exchanges with the mod a woman with lavender weave and left the restaurant

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2:35 pm EDT

Church's Chicken service

Ticket number 5 place order with Sheriquota Goins for two of the Wednesday 5.99 special as usual no spicy chicken told it would be 17 minutes waited 25 minutes later still waiting went back to window she said I told you 17 minutes I said look at the ticket it's pass minutes that's half my lunch time still no chicken rude lack of services just gave me a refund result pissed

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11:32 pm EDT

Church's Chicken customer service/my order incorrect

I placed an order at approximately around 9:15 for 2 wings combo wth bombers and drink. I paid and thn was asked to pull around for my order. I waited until around 9:30 whn someone came to bring my order but it was mixed. She then informed me that they didn't have any wings so I asked are u gnna cook some she said tht was all they had and wouldn't refund my money. She claimed she wasn't authorized and the manager was gone. Wo I asked was he coming bck she said yea if u wanna wait. I waited some more and then overheard her telling another customer tht she would have to come back tm for a refund. Thts unexceptable! I then asked her so u had me waiting for almost a hour for nothing bc he's not coming back? She replied no he's not coming back i would have to come back in the morning. I called another store and spoke wth an awesome manager named Donna who called the district manager who said tht i would have to go to the Mansfield Rd store for a refund wow!

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2:18 am EDT

Church's Chicken customer service

This evening we went to that location at 8:55pm. The sign in front clearly says they close at 9:30pm. A male worker looked right at us and went on to lock the doors. He did not have the courtesy to tell us why they were closing early. We then drove down the street to Popeye's which also closes at 9:30pm. They had no issues taking our order. Church's should change the sign to say 9:00pm instead of making customers feel so unwelcome. We will not be visiting anymore.

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10:33 pm EDT

Church's Chicken smokehouse chicken and 3 piece tender

While visiting la, I got a craving for the new item, smoke house chicken, you guys have and found a location near my hotel room. I usually don't eat chicken often but have tried this item twice before in stl and it was amazing. I'm so disappointed that I spent nearly $20 on old under cooked chicken (the smokehouse item. The biscuits were rock hard and crunchy, and the smokehouse chicken was chewy, runny, pink in some spots and nearly black in other parts of the meat! I called to inform the store and the found just each time.

I didn't feel like going back down there to return the food since it wasn't edible. This was the worst experience i've had. I'd like a refund. I'm currently sitting in my hotel room with less money and a even greater hunger than I did before visiting the above location! On the bright side i'm going to completely stay away from chicken thanks to that location!

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4:30 pm EDT

Church's Chicken service and food

Their service was terrible! I asked for 20.00 family meal. With mashed potatoes, Cole slaw, and mac & cheese. 1 corn and 2 apple pies. When I finally got my meal, I checked it, on saw 2 sides- mashed potatoes and Cole slaw. I went inside, she said its n the box. I went back out to check, it was not. I went back inside and she said I need to give a corn back cuz she gave me 2 corns instead of mac. I went back to get the corn. Came back in, and told her she cant just substitute my mac for an extra corn a d that's stupid. As I was leaving, she called me a [censored]. I went back inside and to speak to manager a d she said shes the manager. When I got home, my mac and cheese was discusting, like she put something on it. We can not eat it but I didnt wanna go back cuz she might say something else smart. I'm very un happy with the way I was treated!

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10:14 pm EDT

Church's Chicken chichen

The black guy with glasses and brades was takening my order and in the middle of taking the order walked away to do drive thru then came back to finish my order i paid for my meal and did not give me a reciept... Got home to feed my kids and the chicken was pink inside so i called and the person would not give me his name and told me rudly that i need to bring all the food back... To serve your customers raw chicken is unacceptable you should temp for chicken before it get serve to your custmors because its food poisoning

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7:50 pm EDT
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Church's Chicken chicken

Houston tx..aldienewestfield..77373..the worst service ever..on 3 different occasions I received stale or old chicken and under cooked the chicken strip...the lady at the counter has a filthy attitude and seems to be slow...I will put this location on every site I possibly can..this service is not right and others have expressed similar discrepancies

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2:17 pm EDT
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Church's Chicken poor service and undercooked food

Today, 6/26/2019, I went to Church's Chicken on 302 S. Pleasantburg Drive, Greenville, SC 864-293-7711 around 1:00pm at the drive-thru and had a horrible, unprofessional and disrespectful, unnecessary experience with Carol. First she tells me I need to pull around when I tell her I can't combine a separate order. "Well you'll have to pull around, that's all I can..." Once I pull up to the window she just stares at me saying nothing. No customer service, no apology for the inconvenience, no "good afternoon may I take your order now"...nothing. So I cock my head a little and all she says is that she didn't get any of my order (why would she when she told me to pull around?). I clearly tell her my orders and she gets them wrong because she was too busy serving me a nasty attitude instead of even decent customer service! So then she has to admit that she got both orders wrong once I checked it. Yes, I told the manager it'd be easier if she gets someone that really wants to work and needs their job! The manager was kind enough but instead of giving me the difference in the total of my orders she should've given me a refund! On top of dealing with her nasty attitude and wrong order, the food was horrible and undercooked! All she had to do was indicate if she were new or ask the manager to show her how to ring up separate orders instead of getting nasty with a customer! I am now feeling sick to my stomach! I expect a full refund on both orders! and I do not plan on returning to any of your restaurants ever again! I have copies of both receipts (as well as this correspondence) but could not attach them per their format; however, the ticket (transaction) numbers are: 102946 and 102947.
I can be reached at [protected]@gmail.com or [protected] any time!

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11:56 pm EDT
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Church's Chicken order

Store 690 7451 Indian School Rd (623)846-2069. June 23rd @19:56. Went to this church's and ordered 2 wings 1 breast, and 1 drumstick, after continually repeating my order and BTW it was face to face, she finally got it right paid for it and when I got home I had 1 breast, 1 wing and 2 short thighs, I was to far away to take it back, I'm extremely ticked off at this point.

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3:56 pm EDT

Church's Chicken employee attitude

I dont remeber her name but she had the red hair with curls she was rude she didnt let me finish my order and she gave me the wrong sauce which i paid for she was rushing me and wouldn't let me finish and i didnt enjoy it..i told her at the window i wasnt done i guess she was ready to go really dont know but she gave me a bad experience which she always do i just try not to start any problems n let her slide but she always have that nasty attitude

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12:27 pm EDT

Church's Chicken the manager treatment location holt in pa

The manager who manages the churches chicken does not have a clue on how to provided customer service, It's mostly her lack of concern to satisfy the customer, at most of he churches chicken location I eat at, most if not all will give you sauces with your meal, the manger at the Holt location in Pomona charges you for everything, there are many other franchise chicken location who can see the bigger picture that if the customer purchased chicken often at your location this is the very person funding your check. because without that customer your establishment will close and you will no longer have a job.. so how important is small container of sauce, I could see pleasure in her eyes to deny me, also I asked the manager to give me the number so I could complain on her nasty attitude, she kept saying the number was on the back of the receipt but l looked and clearly no number was given, then she abruptly disconnected the call, I will not go back to that location, I wanted you to know this lady is not customer friendly and I not giving my money to any business who don't have common courtesy toward their customer, there are too many chicken business who has enough common sense to treat as a customer not a robot.. thanks

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12:08 pm EDT
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Church's Chicken poor customer service/satisfaction

I went to the drive through of Church's Chicken on 1500 S. AW Grimes BLVD Round Rock, TX Store #10738. I drive up to the drive thru and ordered a 10piece chicken special. The guy said it will be a 15min wait and that they just drop the chicken in the grease. I told him that fine il wait. I don't even care for chicken like that but the person I was buying it for did. When i pulled up to pay. The Spanish guy asked me to pull up in a parking spot. So I pulled In an waited. Now the clocks starts, bc when your waiting for food you dnt want to wait long. So 15min went by an no chicken, so i start looking in my mirror for ever customer that walks in an leaves. Mind you i was one of the first customers that parked and waited. I seen many customers waiting an leaving. It was almost 30min I've waited, I walked in an informed the Spanish guy that told me 15min wait that it's been almost 30 min an how long does it take. The Spanish guy an Spanish girl lookn at each other dumb founded. So I asked how much longer for my order. The Spanish girl told me 7min. Went back to my car an waited some more an 15 more minutes pass by as I'm as I'm waiting I look in my mirror an see them slowly fill up the chicken trays. An also watch while others wait, I've been waiting longer then all these cars coming an going an waiting also. I noticed there were two cars that parked inside of me waiting now it's a few minutes before an hour. An I watch In my mirror as the Spanish guy comes out with a couple of bags of chicken.im thinking clearly one of these bags are mines one car leaves, then he pulls around to this other car parked right nxt to mines hands him a bag of chicken then after he start talking and chatting with him, so I'm waiting till their conversations ends an the employee walks back in an wait til the car inside of me leaves to confirm that they were careless enough to give my chicken to. Someone else. I WAITED AN HOUR I SHOUD HAVE BEEN FIRST PRIORITY! now all the cars are gone that have been waiting, the parking lot is practically clear. So I walk In I'm furious now. As I'm walking In i informed that that they better know that i will be going to corporate. I waited a whole hour for 10pieces of chicken. Watching all these ppl pull up and wait after me an leave before me. The Spanish girl an Spanish guy back an forth with each other about how they had my chicken I'm thinking apparently not if I'm walking up in here empty handed. The black girl was up in the front sushing them an apologetic I appreciate the apology but this is now beyond a simply sorry. Sorry is not gone fix the time I lost while my kids an i waited in a car. I almost told them to give me my money back and that i didnt want the chicken but I had to remember it wasnt for me. But the black girl rushed an tossed the chicken in the box saying you messed up this bad sorry isn't gone fix the problem. Dont be sorry be fixable to the problem. An that they didnt do, so I will never go to that place again, it's sad that you get treated with better customer service on the "rougher" sidenof town even when they mess up they immediately fix the problem an not jus say sorry but also assure the customer that it will not happen again. They couldn't fix the problem then they need someone whose more knowledgeable an with more experience to handle the job. IM SOO DISAPPOINTED!

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Update by Anonymous_45
Jun 07, 2019 12:54 am EDT

Around of applause for the narsacistic [censored] that has nothing else to do bt read others comments an post. Understand one thing anyone who is offended by a comment by someone who is insecure enough to type words behind a comment an ignorant enough to go back and forth on something they never wrote regardless of it being a comment line. Is as stupid as you. An since your free to comment wt you want. Your free to walk across the street as you please also bt dnt go crying for help when the bus that hit yo [censored] decided to choose you as their speed bump an roadkill yo [censored]. Oh yea they said the road was free so they can stop an go as they please. Go get bent over somewhere u ol crackhead polly want a cracker lookn [censored]. On that note goin to bed on yo belligerent [censored] bt you are irrelevant.

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7:56 pm EDT

Church's Chicken bad customer service

Order of 4 pc tenders missing gravy. The worse is that you travel to pick up at drive through and they don't even check order. You get home and missing gravy. Then, I travel back to place the manager didn't even say sorry, provided my with a small gravy that was fill half way. Wow! Super bad customer service in Laredo Texas on Highway 83, phone number 956-723-3456, order number 10202, at 17:56, May 28, 2019, RolandoCSHR. By the time I got home with half of gravy, other meal for me and my family cold, everyone upset. Bad, bad service

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8:24 pm EDT

Church's Chicken 2 employees

I had to come home and have a drink to calm my nerves today because I wanted to slap the skin off this girl employees face. I'm disrespected everytime these 2 certain employees are there. It's a male and female. There is a coupon for 3 pc mix and side for $4.49.
I order 2 wings and a thigh. That's a 3 pc mix. I'm charged an extra $1 each time. I t doesn't specify the pieces. This will be the 4th time I have complained about these and nothing happens. Today my food was slammed on the counter and the window slammed in my face. I told them I have already put in a complaint on them and they said so what. Then she said he's the general manager. When has a gm worked cooking chicken at a location for over a year. I told her u need to be fired. She said girl try. I'm not a damn girl. I'm 55 yrs old. These 2 need to be fired immediately. But, as he said tell anyone I want because nothing is going to happen. This is true because i've complained numerous times and nothing happens. Church's has never contacted me about any of the complaints. So what he said is true and church's does not care how their customers are treated.

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9:07 pm EDT

Church's Chicken chicken tenders

On Wednesday, May 22, 2019, I purchased 3 orders of Chicken Tenders from your Church's store located at 1546 E. Roosevelt, Phx. AZ. I am very disappointed that twice, I have been sold raw chicken tenders. Don't your employees know that chicken must be cooked thoroughly? It is dangerous to eat raw chicken, especially if it is a pregnant woman. I have complained to the staff before regarding the raw chicken. I see that nothing has been done. I will no longer go to this establishment. You need to do something about the problem before you have a lawsuit on your hands.

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Update by Aida Crespo
May 22, 2019 9:13 pm EDT

Your Church’s at 1546 E. Roosevelt in Phx. Is selling raw Chicken Tenders, you need to take care of this problem before someone gets sick. Not the first time they do this.

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basefistrotten
, US
May 23, 2019 1:05 am EDT

Instead of trying to win a lawsuit work for your money.

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5:34 am EDT

Church's Chicken product unavailability

This is literally very disappointing that we have to wait for chicken. The only chicken available was spicy and regular. Why do you guys promote lemon pepper chicken when it is not available with u guys. Being a regular customer it is not at all acceptable. This is a feedback. I love your lemon pepper chicken. I appreciate if you let it available when it is required

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1:49 pm EDT
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Church's Chicken store closed early for ridiculous reason.

On May 12th, I was in the drive through line at 7.55pm at Church's Louette Rd in Spring TX. After keeping me and others behind me waiting for 5 mins, the lights went out on the board. As soon as the lights went out, the voice informed me that they had nothing left and were closed. When I reminded them that closing time was 10pm, her response was 'Yeah, but it's Mother's Day'! I kid you not! Since when is Mother's Day a recognized holiday? I had driven 5 miles to go to that store. I have never heard of anything more ridiculous in my life!

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TellMeAboutIt82
, US
May 13, 2019 4:33 pm EDT

Mother's Day has been a recognized holiday since its inception.

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Contact Church's Chicken customer service

Phone numbers

+1 (866) 345-6788 +1 (905) 497-6222 More phone numbers

Website

www.churchs.com

Most discussed Church's Chicken complaints

poor customer service!
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