Chumba Casino / VGW Holdings
reviews and complaints

I was won last night, when i open my account this morning my account is deactivated already! I lost money from them! I need to redeem my money on my account! I can't open my account !

I was playing last night on the game Empress and cashed out $5000. When I get up this morning I have an email telling me:
Hello SHANNAN,

Unfortunately, we ran into an issue paying your redemption request.
We have returned the Sweeps Coins you tried to redeem to your Chumba account.

Your redemption request details are as follows:

Reference Number: c7bcfcc3-884c-4ab0-8864-6a8c48bfb84e

Amount: $5000 USD

Date Submitted: 09/16/2021

If you have any questions, please contact customer service.

Regards,
Chumba Casino Customer Service

When I tried to log into my account it says it is deactivated. I want my money, this is BS.

I complained about possible unauthorized charges, Terms and Conditions, etc. They have billed my minor child and spouse also. After filing complaints or threatening to get legal assistance the accounts were later flagged! Was contacted later about me providing documentation! Which I did. But was later deactivated and can not get a response for this director Kyle Curtis! I want a full refund. This was not the type of service I requested or expected.

I have been playing Chumbia for about a year now after a friend of mine had told me about it. I have won and lost. At first just little deposit on the weekend then it turned into bigger deposit then I started winning. Well it came to a point where I emailed and asked what would happen to my money on my account if I were to close it. They emailed me back and asked why so I told them it's killing my wallet so they then emailed me again and had told me that they closed my account. That's not at all what I wanted to said I was only asking a question, they said it was in mine and their best interest to keep it closed... WTH.. I told them I have like 6 million in gold coins and we all know the more cold coins you have means more money. I was probably about it hit big money that's why it was in their best interest. Still they will not open my account back up. Someone HELP

I been playing for a least a year. I have won and lost . I simply asked a question and I said . If I close my account will I loose the money on my card. They emailed back and asked why I said it's killing my pocket and families. Another email came through and it said they had deactivate my account but assured the money would still be on my card. I said no I did not ask you to close my account, open it back up email me back and said In mine and their best interest is after reviewing my account it to keep it closed... Wow... I also had 4 to 6 million coins as well that I had paid for and still they took them . My opinion I had so many gold coins and I was going to hit big and they didn't want that that's why it was in their best interest and since when is my money an interest to anyone except for myself and family.

Screenshot all your wins! And once you start playing monitor your credit card or bank account for unauthorized transactions.

On June 21, I won the Major Jackpot $4493.64 on The Last Empress but when the bonus was completed the amount briefly showed up in my account then the game refreshed and only $230.20 was added. Below are the screenshots:

I submitted multiple Zendesk Requests and finally received an answer:

On Jun 20, 2021, at 7:54 PM, Chumba Casino Support (email removed per rules of posting) wrote:


# - Please type your reply above this line - #
Dear Usarn99,
Your request (# 6884951) has been updated. To add additional comments, reply to this email.
Hi Michelle,

Simon here, I apologize for the delayed response, my office hours are Mon-Fri from 9-5 EST. However, I wanted to jump on really quickly and help you handle this issue! I was able to locate this specific spin for you, and have provisioned you what you were supposed to be credited to your account. Thank you for your patience. I have also forwarded this issue to our product team, and hopefully we can prevent this from happening again! Thank you so much for bringing this to my attention!

Warm regards,

Simon Dalmond

Even though my account was provisioned with $4493.64, I had to spend this amount prior to cashing out for a significantly less amount.

The only reason I knew to screenshot all wins is because I had another big win but I didn't have a screenshot to prove the win.

Sent from my iPhone

On Mar 8, 2021, at 10:41 AM, Simon Dalmond email removed per rules of posting) wrote:


Hi Michelle!

No worries, I'm on it! Did you by any chance take a screenshot of the spin? and just so I can narrow down my search, could you also let me know what the outcome of the spin was? Looking forward to hearing from you!

Warm regards,

Simon Dalmond
VIP Account Manager

Chumba Casino
Tel: 
E: email removed per rules of posting)

Online Hours: Monday to Friday 8am - 6pm ET. 

Out of hours requests can be directed to support

email removed per rules of posting)

On Mon, Mar 8, 2021 at 10:55 AM) email removed per rules of posting) wrote:
Hi, I just submitted a chumba ticket.  I filled the screen on the game Duskmoon faire jackpot with a sc5.00 bet and wasn't awarded the sc3900+ jackpot. Please review my gameplay as it just happened less than 20 minutes ago.  I hit the spin button before I took the screenshot as I though the it was going to award the jackpot.  This is the first time this has happened and I'm sure I filled the screen.   Thank you
Michelle 
Sent from my iPhone

ALWAYS TAKE SCREENSHOTS but this doesn't guarantee you will receive your win!

I had to submit multiple chargeback disputes after this win as I noticed that over 60 unauthorized transactions were made on my credit cards. So only play on a credit card that notifies you of any charges so that you can prevent multiple unauthorized transactions from happening while you are sleeping.

My advice PLAY AT YOUR OWN RISK! Read the reviews carefully prior to playing. Yes, you can win but will you get paid? Will you have to deal with unauthorized charges on credit cards and will your account be deactivated after a big win like so many players have reported.

I ha e been playing on chumba casino for quite awhile. When i no longer had access to the email account i used to play on i registered an account under a new email address. There was no problems opening rhe account. There was no o problems playing ir depositing on any of the accounts i had registered. I deposited a lit of my money on this site. When i fi ally won enough money to warrant a cash out i submitted the requested documents and received a message stating my account was verified. This is the only acbount inhave attemted to verify or casb out from. I received an email this morning saying they ranM i to an issue with my cashnout and returned the koney to my account. Before i coukd even contact them j received another email saying they had closed all of my accounts and i am assuming are planning on keeping the 1300 dollars i tried to cash out as well as the money i deposited. Please help me get my money.

After winning a lot and deciding j should take a break, I asked the company to self exclude. When I wanted to play again the next time they told me to wait a month and that they would reactivate. After that they told me to wait another, the. Another. Now they're saying 3 months. Discrimination, false advertising and bad business practices. DONT PLAY HERE!

I played on their site and spent thousands. I won 200.00 twice and now they won't pay me. They kept making excuses that they sent it to the bank and to work with my bank. Nope. Now they just ignore me. Do not do it! Their odds already suck and on top of it they dont pay. They have an office in my state nh so i'll be stopping in. I also filed a complaint with the bbb and i'll be sending my state representatives a letter.

I have been playing on this site since they started. After losing then getting thrown a small as hell win here and vary seldom there. I can tell you one thing with out out a doubt, its all a scam just to suck every last dime out of you. You will never come out even remotely a little ahead. You would with out another thought would have better luck and chances of coming out ahead, if you took that hand full of cash and put it right up your a$. Then ever winning on there site or even breaking out even. I don't know how they legally get away with screwing so many people out of so much. I'm a gambler and you win some and lose some but on there site they do nothing but bend people over.

I've been playing Chumba Casino since the Summer of 2020 and have lost upwards of $20, 000. After months of playing, I realized that when I'm winning, the game would refresh and I could no longer win anything. I also noticed when I purchased multiple sweeps coins like SC100 x 5 times that my purchases would be doubled or tripled especially if I was able to cash out with more than I spent. So I just decided this June to just play my free SC 1.00 awarded daily with each login. Well I finally I turned the $1 into $125 and decided to cash out on Saturday morning. Well, today I tried to login it said my account was deactivated and I wasn't paid the $125 I won. I've always been paid previously. I had read other complaints similar to mine but I thought it would never happen to me. I was wrong, it happened and it will eventually happen to anyone who plays.

Deposited over 70K+ over last several years, hit a 200k jackpot and they closed my account immediately. They requested where my money came from to use to play, I was unemployed at the time of hitting the jackpot but I sent in all my previous years tax returns only for them to say sorry we cannot pay you out, I let it go for several month and revisited recently, now there telling me becuase u haven't even active on ur account for 60 days thefor you have to forfeit ur winnings. Y'all closed my account how ! How doesn't that even make sense. It seems like this happened to several others just difffernt excuses.
FYI I have cashed out 5k, 10k, 15k in the past with no problems. But once I hit the jacpot it was overs.

I have 464 disputed transactions from Chumba overcharging my account. 4, 140$ has been slowly taken from my account since March 9 2021. The purchas history Chumba finally provided me with after 7 days of continuous emails does not match with the transactions from my bank account or the 2 weeks of purchase history that was available on my chumba account. Chumba doesnt even have the correct amount they have taken from my account with my authorization or with out my authorization. Theres days I wasnt even logged in to Chumba but they took hundreds from my account. Chumba I want my money back.

Chumba closed my account and rob me Of my winnings of $2000 dont waste ur time and money with this site go somewhere else trust me u will thank me later.

Since April 12, 2021- For the last 3 months plus we have been fighting with Chumba casino to find a wire transfer that Worldpay (the wire company they deal with) has apparently sent us. Our bank stated that central 1 (Canadian wire company) has sent the wire transfer back as the wire was missing transit number and bank name, but Chumba Casino states that the bank that central 1 sent the funds back to is not the bank they deal with.
Our bank and central 1 stated that we needed to have Chumba request a reversal of this wire transfer but Chumba casino has stated that it is out of their hands. We have gone to the BBB and will continue to reach out to anyone who can help us as it has become more of a morals thing than anything.
If I was to send a client an item and entered the wrong information or the shipping company entered the wrong information this is then up to me to correct. If It was the clients mistake than this would be an issue on the client (however I would still try and help the customer) Chumba or Worldpay made an issue with this wire transfer and the missed information so they should be working on this. All we are requesting is they request a reversal of this transfer from Worldpay. Then we will request them to send the money along with the additional $500 in our account with the correct information on it. They also stated they would give us an additional $300 in SC is this was their fault and 100% it was. They are stating that they sent it and it is not their fault but as a business you need to make sure the client receives it.
The unfortunate part is that we have another $500 usd sitting in an account that we are not wanting to request until this is solved. Any information you can give us (steps for us to take etc will be very helpful- I am so tired of this company saying it is our issue when 100 percent it is their issue as we had nothing to do with it.
I am attaching a lot of the information we have received to date with hopes you can help us out or direct us to who we can contact for assistance.
I have all the information saved -from WorldPay, my bank, Central 1 and Chumba- but I am unable to attach them to this as they are not jpg,

Chumba deactivated my account and kept my 200 redemption that had been approved. They're reason was I had two accounts. This is a false statement of untruth. I have never opened any other accounts. I asked for proof of this and they finally sent me back the email attached below. Claiming they deposited my 200.00 into my Chumba account. What Chumba account, no one will tell me or instruct me where it is. I get ticket number after ticket number stating they will contact me with in 24-48 hrs and they never do. I have lost thousands of dollars here and actually thought the site was ok even though I had an occurance of credit card fraud that was taken care of. But now they are just treating me poorly.

Dana Prothro
Financial Crimes Specialist
Wells Fargo Bank
661.492.7323

Accidentally purchases by family members.

The reels change when a winning sequence has been hit, it changes right in front of you. They slow down the reels to where they barely move or speed them up extensively. In my opinion Chumba Casino games are rigged. I have filed a dispute at my bank, and requested Chumba reimburse any and all monies I have deposited to them. I thought it may have been just me. Because it has been so unreal, but after talking to other people and reading the way they describe what is happening to them, I Know its not just me.

I never got winnings yet keeping on hold till I can come there to your office in San Francisco, CA. Several times you were very kind and understanding, and when we were kinda cut off from one another with communication you even said you were glad to finally hear from me, these hackers keep trying every way they can. I won Feb 1. Major... Debora Marie Lozon. I was waiting my 10 days. In that time frame you let someone else step in my place and I'm the one with all the proof. Winner. Every time played I have statement. And of her items as proof... Thank you, Debora Marie Lozon

You continue to rip people off, including me, . I forgot how bad your service is, and now you change games special features amount of free spins, on multiple games. With a reputation like yours I'm amazed your still allowed to scam people out of their hard earned money, . Must be nice to not have a conscience and be able to do very little work and reap the income of every one else's hard work...
I'm out.
From the one of so many scammed!
Go to hell