Chrysler Capital
reviews and complaints

ACCOUNT#21777066Upon inspection prior to returning our 2018 Jeep compass, they noted tire tread low on (2) front tires. So, we went to Ricks tire in Shelby Twp. Mi. and replaced the tires with that same exact tires. I am a car guy so I know what I am doing. I Clearly understand they MUST BE the exact tires. THEY WERE.

First Chrysler capitol claimed they not changed, then they claimed they were the wrong ones, the said "well, there was rim damage" [censored].

I HAD ALREADY SENT YOU a copy of the invoice from Ricks tire.

I [censored]ING PISSED OFF! I make a LOT of money but it requires my hands. Having to stop what i am doing to deal with [censored] it outrageous.

At THIS POINT you have cost me about $300 of my time and i am NOT HAPPY with Chrysler Capitol with properly returning my funds

Ron Trexler
586.489.609
[protected]@gmail.com

in December 2020, Chrysler Capital had taken money out of my account when the vehicle was paid off. they have failed to reimburse me 4 months later after multiple attempts.
They said a check was cut and sent to a dealership and told me to contact them for their error for reimbursement. this has been theft out of my account and they still have failed to reimburse and now its March 2021. I requested managerial assistance and they still have not resolved the issue. I have talked to multiple people at their office and they keep passing me around. if reimbursement has not been paid a lawsuit will be filed for theft/not approved transaction.

On January 13th, 2021 I reached out to Chrysler Capital on 3 occasions to get them to release the lien to my son's SUV that was paid off a month after purchasing in 5/2019.
1st time: 1/13/21 after Ins co. told us they were the lien holder and I got no help bc they couldn't find any info in system
2nd time: 1/14/21 still no help until I requested a mgr who then told me that the matter would be cleared up in 24-48hrs with DMV
3rd time: 1/21/21 I couldn't get anyone to tell me the request was done and transferred twice and then disconnected
4th time: 1/22/21... I reached back out today and was transferred three times to be disconnected and not helped on them releasing the lien on a vehicle they can't find in their system.

My son was in an accident a month ago and the insurance co. can't release the money because Chrysler Capital is showing as the lien holder. I spoke with the DMV and they told me to contact Chrysler Capital and ask them to release the lien and then they could give me the title. Please help me get the title to the vehicle they can't find in their system! I've asked for managers/supervisors within the company and no one seems to be able to help me... That makes for poor customer service. I'm also going to reach out to the BBB.
Signed,
Jodie McCoy
[protected]
[protected]@gmail.com

I was in A Auto Accident September 05, 2020. A lady Ran a stop Sign and crashed my vehicle. Her insurance was suppose to take care of the damages. I called Chrysler Capital asked them to go get my car cause it was the end of October her Insurance company said sign a release and they would get it out, Never Did. End October I called Chrysler Capital told them to go get my car please before the impound Auction it off. They went a got it I was on her insurance to let me no if they were paying for Damages or if its Totalled Pay it off they stated they were on it. I was calling Chrsler many times letting them no the insurance status. From Nov.8 2020 yil Dec.8 2020 I was hospitalized due to Covid. Im calling her Insurance all the time like clockwork they are plsying me stalling time talked to Chrysler noone called talkedto me about nothing. Here it is middled December I called Chrysler capital cause the insurance said they are ready to pay it off. The customer Rep at Chrysler Capital tell me its nolonger my car when they pay it off I get nothing. For 3 years not a payment missed Noone had the Decency to call me wtite me I talked several times on the phone I had til Nov.23 2020 to get my car out or I would lose it Ivwas in the Hospital, I didnot put all my money in this car to lose it a accident that was not my fault and Chrysler capital call me about Everything else so I think Progressive Prolonged all that time on purpose and Chrysler Capital talking to them should have got in contact with me about there Deadline I would have acted Fast. Im disabled I cant walk I need my transportation. So when its paid in full its not mines but its. paid off at the cost of me being injured lost everything which has made me suicidal I did everything Right im being punished. Everyone played a part at making a mess of my life paid in full im carless spent almost 20 Grand Body even more hurt and Noone cares or has consideration in what im going thru. I tried calling the CEO Shawn Everyone Affiliated with Chrysler Capital Noone can help its Too late oh well I have 2 young boys im already totally disabled due to a car accident in 2009. Noone should be treated this way I pray this Complaint get put in someones hands and they can really help me, Rather than podting it on the Internet for something to read im at Whits End With life I try to do wuz right. And at the end of the day Im juzt a lady with a reposessed vehicle. That is so wrong A person with a heart or soul couldnt do so much wrong over money the hell with my 3 years $463.00 Payment A Accident, Not A Bit Of Accommodations Consideration To My Problem sadd.

On 11/19/2020, Bank of America sent a payoff check to Chrysler Capital. They signed for it on 11/20/2020. Bank of America and I have been calling them every few days since 11/20/2020 asking them to apply the check and release my title. They told us again and again that they could not locate it, but to just give them until 12/11/2020 to find it and post it. If they could not find it by then, BOA could put a stop payment on the check and send a new one. They assured both of us that the payment, when found, would be posted with the 11/20/2020 received date and that my account would not be marked as late or reported as late. Now, today, they still have not located the check and they absolutely have reported my account as being late. This is a big deal to me as I have never had a late payment in my life. They have also advised that they will not release my title until I pay them another month's interest. This, of course, was their plan all along. They set out to collect as much interest as possible. Side note...I bought two vehicles at the same time. The payment that BOA sent for my other vehicle posted immediately and I have already received the title. They are just upset that I refinanced these loans, but that is on them, too. I have an 820 FICO score and they wrote these loans at 6% and BOA is charging me less than 2% which is absolutely more in line with my credit worthiness. I have tried for almost a month to resolve this issue; no one there wants to do the right thing so I will never do business with them again.

After having auto-pay enabled for our entire 3-year lease term and every payment successfully submitted, Chrysler Capital disabled my account's auto-pay for just the last payment of my lease term and never notified me of this change to my account. This resulted in my last payment being classified as delinquent. I received no additional communication that i had a delinquent payment other than my regular monthly statement. No attempt was made to call me or communicate with me other than a standard account statement. They then sent a delinquent payment alert to my credit score. Attempting to resolve now, they are refusing to withdraw the credit alert even though i immediately paid my balance when i learned of this (and even though my account said no balance due?!?!).

Are you aware that at the highest level of Customer Service that is available to a consumer (Executive Offices)- they are telling customers that

Chrysler is not Participating in the Cares Act for Consumer Credit protections ? Or worse, some individuals in that office did not even know what

The Cares act even was ? Needless to say, we were shocked to say the least. We are will be publishing an account of our experiences with this

And are currently working with the Ethics and Compliance Dept to further investigate what is going on.

What started out as an average phone call reporting simple inaccuracy in credit reporting has spawned a full on chain reaction reaching up to

Several levels of elected officials in our State.

People in the Executive offices should really find out who they are talking to before they decide to play judge jury and decision maker, without

Realizing that even if a consumer is not telling them exactly who they are or who they may or may not know in positions of influence, it is a good

Idea to really hear someones side of the story and make a concerted effort to resolve an issue when it is presented in good faith.

I won't supply any further details but will forward the report in fulll when it is fact checked and verified as required.

I am hoping this has a positive effect on the culture there, sometimes a customer service person forgets that the voice on the other end of the line

May be someone that could really shine a light on treatment that we shall call….less than ideal

Thank you for your time and I will be in touch.

Please reference Call id # 5799083. And 5777281

Account # [protected]

Report reference- Cares Act/Violation
Verification/investigation
Navex complaint/Ethics report [protected]
Executive offices/report 56.44309
FL Attorney General /report- 45.99A
CFPB- TYoenru-investigator

Turned in 2 lease vehicles on 12/12/2019, as of 03/04/2020 Chrysler Capital still shows I have these vehicles and my account is mark PAST DUE! Also, Chrysler Capital owes me a refund on each vehicle, which every time I call to check status I am told it will take about 60 days. It has been 83 days!
Also, each time I call the agent needs to put me on hold for 5-10 minute so that they can research just to come back and say it will take about 60 days.

I believe Chrysler Capital plays these games so that customer quit calling & they get to keep the refunds that are OWED to their customer!

Very shade way to do business. Dodge/Chrysler are my preferred choice, however I will rethink before I lease with Chrysler again.

I thought Sprint was the worst when it comes to customer service...I stand corrected. Chrysler Capital took two payments from our account for one month and caused my account to overdraft. When I called over a week ago to get this issue resolved they asked for a bank statement to prove the money has come out of the account. What kind of [censored] is this? Let me get this right, you take money from my account after I cancelled the auto pay and now you need my bank statement to prove the money was taken. Get the [censored] out here with that [censored]. I will never do business with them again. [censored] Chrysler Capital!

I purchased a car. The dealership sent a payoff check to Chrysler Capital for over 33K to payoff my trade. That was six weeks ago, yet (to preserve my good credit) I am still continuing to pay for both vehicles because Chrysler Capital cant find my payoff check. Even though the dealership has sent proof of the check, including the name of the person at Chrysler Capital who signed for the check! All I want is for someone to trace the whereabouts of this check, start at the beginning when it was signed for and try to track it. Anyone, and I mean anyone at Chrysler Capital who has taken my call will not help me at all, they wont even try! What an awful situation to be in. Sitting in limbo watching my bank account be drained to pay for a car that I no longer own and no one is doing anything to help. Literally no one!
Chrysler capital sucks, their customer service sucks and I will tell everyone I come in contact with to seek financing elsewhere

They are crooks! I made a payment, the payment never came out of the account so they charged me a 30.00 fee because they said my account number was incorrect. That's a lie because it's the same account I pay it from always. I asked that the fee be waved and they said no. That's not good business at all. I'm refinancing my car and I'm never going to do business with them again and you shouldn't either!

After receiving 6 phone calls from Chrsyler Capital's collection department, I was finally able to answer the next phone call wherein I spoke with Chrysler Capital representative Toshiko, who made demand for past due payment of just under $400. While on the phone I logged into my bank account to confirm that my monthly payments of $365 were still being made (note, I leased the vehicle 15 months ago and have been making payments on the 1st of every month, including the current month). After 35 minutes of Toshiko looking into my account, with no answers or breakdown of the past due amount, I obtained my original copy of the lease agreement I signed 15 months ago, which states the monthly amount is $365.00. I then requested to talk to a manager. After 30 more minutes, the manager told me because I had moved 14 months ago that my monthly payment had increased $3.00 and the other $350+ past due were late fees, that she was unable to waive, all while telling me that had never sent me any written or verbal communication as to the change in payment. How can you pay something you dont know is due? They clearly have my phone number. And the fact a manager would tell me after 5 collection phone calls and a 59 minute phone call today that I am expected to pay a late fee is ludicrous. Don't do business with Chrysler Capital if you can avoid it!

I was involved in a head on accident August 11, 2019 in which my car had been totaled. I have been without a car since. I am a 60 yr old woman who has to work to survive and have worked through pain and discomfort from the injuries as a result of this accident. I can not finance a vehicle until Chrysler Capitol sends me a letter stating my vehicle has been paid off. I have gotten the run around. They have received the check from Geico which was issued Nov 08 2019. It is the 21st now and still no payoff letter sent. I have suffered enough from the accident and this wait time is unnecessary. First I was told 5-10 days, then 7-10 days, then told 10 to 17 days. What is really going on? Help me please. Julie Ann Hepner McMurry [protected]. It was a 2014 Hyundai Sonata. My daughter Brandi Dionne is also on the title. Please have them release the payoff so I can move forward with my life. Please!

Horrible organization, their contracts are written in a predatory way and in coordination with the dealerships that work with them they scam people to get into 3 year leases telling you that you can break the lease for a penalty of "a few thousand dollars" when in reality you are locked into crazy liability of potentially the entire value of the vehicle. Misleading and bad business practices, stay away

This is a terrible company and if I could give it 0 stars, I would. If you like to sit on hold forever, deal with disinterested customer service people who could care less about you or your issue, and enjoy dealing with a company that operates with zero sense of ethics, then Chrysler Capital (it's really Ally Financial in disguise) is the company for you.

I turned a lease vehicle in 7 months early and replaced with another vehicle leased through Chrysler Capital. I was nowhere near the end of my mileage, but started receiving offers in the mail from dealers to turn the car in early, so I did. The dealer agreed to cover my remaining lease payments as part of the deal.

Then Chrysler Capital sent me a bill for $5, 100 in the mail, claiming that because the car was turned in early, I owed them the difference between the residual value of the lease, and what they actually received for it at auction. Apparently, had I waited and given them a car that was 7 months older with more miles on it, it wouldn't be my fault that they calculated the residual value wrong and took a loss at auction.

Going through the dispute resolution process was a nightmare of epic proportions. When you call there, you are put on hold for literally 10-20 minutes at a time, each time you get escalated, while someone "reviews the notes" of your case. While you're on hold, you are subjected to a jazzy little tune that is literally 5-10 seconds long, then repeats, over and over and over again. Regardless of who you deal with, the best you're ever going to get is treated like a meaningless number to them. They will recite contract language and even get a nasty attitude with you, basically telling you that they don't care what you do, or whether you ever do business with them again.

We have another lease vehicle leased through our local credit union and the experience couldn't be any more different. I highly recommend that you avoid Chrysler Capital and Ally Financial at all costs and choose your own bank or a local credit union that will treat you like you matter, and not pull shady moves trying to transfer the cost of their mistakes onto you.

As a matter of fact, I'm sitting on hold with them right now - 27 minutes in - and I'm using the time to share this experience with as many people as I can.

Worst. Company. Ever.

I bought a 2013 dodge advenger in 2013 the sale price for the car was around 17000 dollars but the interest rate made the cost over 30000 dollars the car quit in about 3 years and I was no longer able to pay for it because I needed another car and I couldn't afford 2 car payments I paid around 25000 dollars for the car but they repossessed it in 2016 can I file a claim to get some of my money back and the car

Had never missed car Payment s, up until I started having re al issues with not only needing a whole new motor installed at only 4000 ( 4 thousand ) original miles ; other item i complained about the oil pressure relegated valve spring / oil cooler
Needed replacement, the car dealer in Fairfield -California
Would not trade in my 2013 ram truck
i then stopped making payments due to numerous recall issues with my truck, that the dealer would Not help me with ?!
Then afterwards the title ended up in the hands of a credit collections agency. Whom has repeatedly called and made Phone harassment calls, without sending me any invoice r any notice of the title being changed /
Summary ; not only did the dealer not help with my engine problems, but there seams to be very bad customer service

In July I overpaid my car bill, and when I called the customer service person said I was paid through October. That was not true, so I received a call moments ago about late payment. No problem, I am actually on the phone now paying it. But the customer service rep on the phone was not only rude, but unhelpful and un-understanding. His name is Christian Waller (maybe?) and I ended up hanging up on him because I could barely hear him, he was both talking too fast and was muffled, and am now on the phone with someone wonderful and helpful. I have never complained about anything in my life, but this rep of yours did nothing to fix any problem, inform me what was going on, or anything. It was terrible!

I do not want anything, after all it was my mistake, I just wanted to tell someone or even talk into the void about how unhelpful this man was. Every other representative I have spoken to, except I guess the woman who misinformed me about my payments, have been friendly and informative.

I am filing a dealership fraud lawsuit against one of your California dealerships and I have my financing with Chrysler Capital, which I defaulted on when I was fully able to prove my case.
I have requested on multiple occasions now, cooperation & assistance, which is required by state law for you to provide me with, copies of every one of my credit reports that were submitted to you by Moss Bros Dealership in Riverside between 10/15/18 - 12/15/18 both via dealership direct & electronic there is probably 3-4 of them.

I would also like to have a direct contact with someone in your executive, fraud, legal department to speak with. I do understand the fraud was not done by Chrysler Capital but it wasn't done by me either.

I know you want payment for a vehicle or for it to be returned, and that is exactly what I want as well.

Moss Bros Riverside Chrysler Jeep stole $14, 000 cash & my 2017 Fiat from me worth another $10, 000... I was not approved for financing which I did not want, I wanted only a lease or nothing at all. I was not approved for that either and I received legal documents from financing to return 2 different vehicles within a 25 day period and by law they were required to give back my $14, 000 deposit plus my trade-in vehicle, however, they refused to give me back either.

They then flipped my low payment lease over to a 7 year finance, added on expensive warranty plans, fudged my income by creating a false self employed company (if you check my real applications) I submitted income of approximately $2500 including my disability income and what I was approved on for financing doesn't even mention disability income just fake self employment. This fraud was submitted to financing 1-2 weeks after me signing the finance paperwork and a week after being denied financing and I never agreed to this sale or $830 month payments, because there is no way I can afford that.

Furthermore, I have copies of emails because the first lease they did sell me was fraudulent, they lied telling me it had features that didn't exist and within one week of vehicle possession it was in the shop and falling apart.

My emails clearly informed the sales department that I was interested in a Jeep Cherokee limited plus, and I sent them 15 stock numbers of interest that put the purchase price right at $18, 000 (year end sale) but they ignored me, and 1st put me in a grand Cherokee Laredo with nothing included and broken and then when denied a lease on that $26k Jeep, instead of going back to the less expensive option or giving me back my down payment of $14k, they put me into a $60, 000 grand Cherokee limited with upgrades but said not to worry it had rebates and specials and I qualified for assistance so my payment would remain low.
Well it didn't, I didn't qualify for the lease so they flipped into a finance and I didn't qualify for that either. But then they refused to give me my down payment and trade-in vehicle (told me they can't even though the denial of finance letter says by law they HAVE to)...
After that, they did some shady & hinky stuff and I know they created a fake business name and income (I never signed & only found out by seeing it on my credit report)
I attempted to contact the dealership and finance and I told everyone I can't afford this and I did not want anything but a lease, but no one listened
I contacted several lawyers, each are eager to have me retain them, however Chrysler Capital is refusing to cooperate by providing copies of each credit submission the dealer submitted to you, which is in violation of California law and adds additional charges to my lawsuit that now directly effect and link you to the fraud suit.
So this COURTESY letter is to inform you of my 3rd and official request for copies of EVERY application for finance you received.
This can be emailed to mckray.[protected]@gmail.com and a hard copy mailed to P.O. Box 777 Cedar Glen, CA 92321 Attn: Tracie Mckray

Being that I have not retained an attorney as of yet, because I was advised it would save me fees by requesting the legal documents personally, I am still not under a lawyers care, so I am going to request and recommend that we try to find a solution to this very illegal fraud issue together and avoid courts, avoid law suits, avoid a long lengthy trial and settle this outside of court.

I've never wanted anything more than my down payment plus vehicle trade in or comparable returned to me, and upon doing so, I am happy to return this 2018 Jeep Grand Cherokee Limited Edition blacked-out overpriced vehicle to you and walk away and never say a word to media or anyone

VIN
1C4RJFBG9JC358599