Chowking review: timeframe and services

I ordered BCF with fried chicken and was advised to wait 25 mins and since I'm craving chowking I said it's fine. Naghintay ako and it's already 30 mins pina follow up ko of course. Piniprepare na raw. Another more minutes at kaunti nlng yung Tao, at di parin nasiserve pagkain ko. Seriously? Tumayo nako at lumapit sa crew kuya papatake out ko nlng subrang tagal ko ng naghihintay. Binigay nya receipt ko kay ate girl and sabi nya tapos nman ito. And to my surprise andon lng pala ang food ko sa May counter. I know ya all are busy kasi pa close na kayo, dami nyo ng nililigpit, but hey May customers pa po kayo, gustong kumain naghihintay tapos ya ddnt check if May avail na food kayong dapat e serve? Kakawalang gana. Binigay na sakin food di lng lng pinadalhan ng spoon and fork. Kakamayin ko nlng to . Very basic.
Good day!