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1.0 1224 Reviews

Chowking Complaints Summary

11 Resolved
1213 Unresolved
Our verdict: If considering services from Chowking with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Chowking reviews & complaints 1224

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J
11:18 am EST

Chowking unruly, inconsiderate and unsanitary staff

We entered the establishment at about past 10 o'clock pm, ordered and noticed that all dining tables were currently occupied at that point so we decided to head for the second floor. The passageway has no noticeable signs whatsoever thus making the area open for costumers. As we are waiting for our food to be served, we already noticed that a bunch of crew staff (on duty or not) were at a certain area playing video games on their mobile gadgets. They were loud but still tolerable. After a while, the food was served and we started eating. Then, the crew members who were playing started to shout and even swear aloud multiple times that we got really uneasy while dining. I decided to go downstairs to speaks to the manager regarding this so it would somehow be handled properly and to avoid any unnecessary confrontations. While I was downstairs, my companion caught their attention and ask them to lessen the noise. We did not notice anyone alerting these guys regarding their unruly behavior. As we continue to eat, the shouting and swearing still continued for quite a while. Then, while in the dining area, one of them even applied perfume or body spray in an exaggerated manner towards his whole body. The strong scent easily reached our side of the floor ruining our appetite. My companion and I were discussing whether or not to directly confront that staff because we felt that his actions already seemed deliberate. We noticed that the same employee went downstairs and came back running with overly heavy footsteps while being really noisy. We really got ticked off at this point due to his apparent intentional and blatant actions. We confronted him and firmly pointed out our concerns with them. A few of the staff apologized (not him) and we went downstairs, not finishing our meal, to talk with the manager for the last time. Our dinner was really disappointing and easily one of the worst eating experience we have ever had.

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J
10:19 am EST

Chowking customer service

Our evening ruined the time we've dined at chowking matalino.. Totally pissed us! We've arrived 20minutes before closing time yet all we asked are not available,, toppings, meats, beverage & even a piece of calamansi? I asked the counter but she offered me a toyomansi; she went inside the kitchen & a helper came telling us that none is available so I asked once again if they honestly doesn't have any calamansi or if wala lang nakahiwa that moment for I cant barely think na mauubusan ang chowking ng calamansi. Imagine right after, they immediately came up with 4pcs?! What kind of dishonesty that your chowking matalino branch can offer.. Even the manager named lory, herself doesn't exactly care if she is still giving her customer a service & food that they have paid for, our pancit canton was cold as the fried siomai was as if been fried hours prior. Manager wasn't sincere when we raised our concerns, can precisely shown to her poker face. We're hoping if you could guys revisit this store for most of them just want to go home eventhough it was only a quarter before 10pm. Fyi, our orders took place 9:40pm but our receipts stated 10pm.. There's some kind of manipulation here in terms of time. A time is important to gain additional sales so please improve the kind of service, thanks

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J
7:06 pm EST
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Chowking service lane

Hi Good morning . I was at chowking Marquinton Marikina Branch this morning and the only cashier open is the Priority lane. So there was two senior ahead me at the lane . Then after two minutes there another seniors entering the store and of course automatically they will fall in line next to me because it for senior and it is the priority lane . They were asking me if I was going to order the one said " Pila ito para sa senior diba ? " So the tendency is I will make way for them. My point here is WHY there is only one cashier open and the thing is it only the priority lane. Sana man lang nag bukas pa kayo ng isang cashier so that hindi lang para sa senior kasi kung may senior pa na darating uusod nanaman yung nakapila to give way sa elders which is kanina pa nasa line at walang choice dahil isa lang naman ang open na cashier at priority lane pa . Sobrang napaka inconvenience sa mga customers niyo specially like me na oorder for breakfast beacause I was going to work may limited time din para maka order sobrang nakakadisappoint . Sana magawan niyo ng action. Thanks.

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W
6:40 am EDT

Chowking plain chowpan / service time

My husband order plain chowpan yesterday 8:15 pm ung asaw ko lang ang umorder ako namn po nasa labas lang nag aantay kasama ung dalawa kung anak... So nakikita ko ung ginagwa ng staff kase nasa labas ako... And then nagtakanako kase 3 lng ung umorder kasama ung asawa ko pero wala pa ung order namn din wala ng ginagawa ung crew sa loob...30 mins. Na ang nakalipas so I decided na ifollow up pumasok sa store din nagfollow up sa order din tsaka pa nila ginawa kung kelan nag follow up nko... Ano yun it takes 30 mins para sa isang order ng plain chowpan... Ganon ba kabagal ang service nila din nagtatawanan na nga ung crew sa loob tapos dipa pala nila nagagawa ung simpleng order nakakainit ng ulo...

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S
4:09 am EDT

Chowking a not good staff

Regular costumer ako ng chowking petron subic so lagi ako kumakain dun morning lunch and evening sa mag hapon na yun sa araw araw na namimili ako ng pag kain ilang beses ko ng naincounter na nag dadabog yung isang cashier pinapagalitan yung kapwa cashier nakakalungkot lang na harap harapan pa naming mga nakapila kung pagalitan nya yung isang cashier sabi ko nga halos araw araw ako kumakain at lagi ko napapansin yun at nakilala ko na yung laging galit katulad kanina kumain ako at nag dadabog nanaman sya so nag sulat nako dito kasi gusto ko na pag sabihan nyo yung cashier nayun kasi para sakin kung ako nasa position na yun mahihiya ako nakakatuwa lang si ate na isang cashier na kahit ginaganun sya nakangiti padin at tuloy lang ang pag take ng order sakin thankyouuu i feel lovee at dun sa isang cashier na BEVS ang pangalan kung matagal ka na sa chowking sana alam natin yung proper na pano mag sabi o pano natin pag sasabihan yung kapwa cashier yung kayong dalawa lang makakarinig yun lang godbless.

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D
10:30 am EDT

Chowking I am complaining about the crew.

10/27/2019 Pumunta kami ng boyfriend ko sa Chowking FCM ng 6:48am at sarado pa to, well naghintay kami kasi alam namin na 7am ang open ng store na yan, dahil crave na crave that time yung boyfriend ko, 7:01am may tumatakbong babaeng crew papasok at mukang late na. Hindi muna kami pumasok, mga 7:04 pumasok na kami, pwede naman na siguro yun kasi hindi naman siguro mag le-late open yung store para lang sa late na crew diba?
So pag pasok namin, ang sagot samin nung crew na babae, "close pa po" Seryoso? Nagtanong yung boyfriend ko, "Anong oras ba?" sagot niya "close pa po" nakasimangot pa yan. Edi inulit ng boyfriend ko yung tanong at sagot niya "7:30" daw. Sa sobrang bwisit namin dahil naghintay na nga kami ganun pa sasalubong samin, hindi na lang kami kumain dun. Hindi na rin namin nakausap yung manager dahil gutom at pagod na din kami nun.

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A
7:43 am EDT
Resolved
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Chowking poor customer service

Each and every time we order food in this branch (sm marilao) it takes too long. And no one cares to follow up our order not until we go to the counter. I spoke to one of the managers name "igan"and he is just very rude. I am venting out my complain about the long wait but he keeps on interrupting me. And some of the crew are rude as well. So instead I am sending this complaint because of their poor customer service for them to improve their service.

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M
6:20 am EDT
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Chowking siopao extra sauce

Kanina lang ako bumili for take out, ilang beses kong sinabi sa cashier na pdagdagan ng sauce ng siopao pero hndi pa rin nila dinagdagan nakakadissapoint large pa namn ang inorder ko. Sana sa susunod ask nila if ilan ang pwede idagdag para hndi umaasa ang customer lalo na't take out. Simple lang ung conplain ko pero dissapoint tlga ko pg kita ko sa sauce ng siopao thankyou

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A
1:16 am EDT

Chowking so very poor service!!!

Nag dine kami chowking c.raymundo at nakaka hiya yung service nila napaka bagal at ang babastos ng mga crew!45mins kami waiting sa order namin pero wala pa!una nila binigay is halo halo at extra rice.at first natatawa ako pero nung nag followup ako dun na ako nainis kse 6times na ako nag follow up wala pa at every time na sinasabihan ko yung mga crew nag tatawanan sila pagka talikod ano ng iinsulto sa binigay na order na rice at halo halo?the worst moment is nung nag punta na ako sa counter area bigla sinabi sakin na extra rice lng daw order ko!di na ako babalik dyan sa store na yan at ishishare ko sa mga relatives and friends ko ang experience ko sa chowking c.raymundo pasig branch!

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K
6:58 am EDT

Chowking services

i ordered Beef Chowfan Pork Steam Siomai at EDSA central, almost 30 minutes bago ko nakuha yung inorder ko. kelangan ko pang pumunta may cashier para tanungin yung order ko, ang sabi lang sakin "patingin po resibo sir, wait lang po sir" saka nya tinanong kung naprepare na. kelangan ko pa ulit maghintay ng ilang minuto ulit para makuha yung order ko. wala man lang kahit pasensya na sobrang tagal bago naiserve yung order. maiintindihan ko pa sana kung unang nakaorder sakin eh kasi hindi, mas nauna pang maiserve yung pagkain na nasa likuran ko sa pila. di lang po ito yung unang beses n nangyari to sa same store nyo, pinalagpas ko po yung mga nakaraan na ganitong sitwasyon ulit. sana naman gawan nyo ng paraan para umayos yung service nyo, di naman siguro dapat napakatagal maghintay para maiserve yung pagkain, lalo na kung di pa masyadong madaming taong umoorder. saka yung maliit na buhok na nakikita sa pagkaing siniserve sana bigyan nyo ding pansin. sana masolusyonan nyo po ang mga daing at tunog namin. maraming salamat.

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E
8:36 am EDT

Chowking beef wanton

I ate at your branch on oct 13, 2019 sunday at 8745 paseo de roxas cor villar st. Makati city at around 5:30 pm. I ordered 1 bewa mami (beef wanton) and 1 coke zero amounting to p155.00. However the beef wanton I ordered was too salty. I am hypertensive and experienced immediate palpitations. The usual beef wanton I usually order in some of your branches seems okay. But this one in particular is too salty. I was approached by leonard and complained about the quality of the food. He was offering me another dish but I declined due to my frustration. I don't know how the food turned out salty. Beef wanton I ordered was unacceptable. Customer's name: eric augusto m reyes. My email: [protected]@yahoo.com

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Update by eric augusto m reyes
Oct 13, 2019 8:37 am EDT

BEEF WANTON I ordered was unacceptable.

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A
12:00 pm EDT

Chowking service

Ako po si nag complain po ako about sa staff ng chowking tutuban 2nd floor tanghali po nag complain po ako dhl hndi ko po nagustuhan ang attitude ng staff nyo na si mark xa po ay parang siga kung umasta nag serve xa ng meal samin na para padabog at nag tanong ung kasma ko kung saan ang spoon at fork prang wla xa narinig at bigla nya tinapon ung table number sa counter sana po ay mabigyan po ninyo na disiplinary ang staff nyo para hindi na maulit ang pangyayare na katulad nito

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tipwings
, US
Oct 12, 2019 1:11 pm EDT

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C
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Comely Pree
, US
Oct 12, 2019 12:48 pm EDT

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J
12:00 am EDT

Chowking chili and sarcastic cashier

I have been eating frequently at chowking however when i paid for an extra chili what came was only little as in it was very little if it was free it would be okay but it was kind of disappointing. I think the cashier is not nice at the time. Sakin na lang nagalit ata natapat. I only want whats fair. I only asked for a hot soup and repeated to the cashier to make sure it was hot. Then when i asked for a chili and she gave me little I paid for another bit this time it was even much more little than the one which was free. Hope you can resolve this it may be a little or small complaint but it could be worse next time.

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M
2:03 pm EDT

Chowking service crew

I was so disappointed sa chowking betterliving because of a crew. Nasa pila ako nung time na yun. Si kuya na cashier itake na yung order nung nasa harapan namin ng wife ko. This girl infront of us akala ni kuya na cashier is may order pero nakipagusap lang siya dun na parang nangtrip lang.. medyo nainis na si kuya na cashier kasi longline na. And i suddenly hear na sabi ni kuya, "myka kung hindi ka oorder umalis ka na kasi nag long line ako sayo". Tapos sumagot si girl na nakapila na ang sabi ay, "yun nga ang gusto ko eh yung mag longline ka". Then biglang umalis yung girl..

Then nung kami na yung itake na order ni kuya. I ask him kung sino ba yun? Sabi ni kuya na cashier, "maam crew po yan dito". And nagsorry si kuya sa amin dahil sa nangyari. Siya pa ang nagsorry sa amin imbes na si ate na crew pala ng chowking.

I'll hope na mawala yung mga ganyang crew.

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3:14 am EDT

Chowking counter

Good afternoon! I just want to complain your counter . Its around 2:25 in the afternoon. Medyo nabastusan kasi ako sa pinakita niya. We always used to eat on chowking, pero nangyare kasi nung umorder ako, tas nai-serve na yung 1 pc. Chicken at chowfan, tinanong namin yung counter if pwede palitan yung leg part ng other part, tapos tumalikod siya samin to ask sa loob ng kitchen kung anong part daw ang available.. kaso, pasigaw po yung call niya dun sa kitchen, na halatado namang galit siya sa aming costumer.. I am also a service crew, its a duty of a crew to respect costumers, pero sa ipinakita niya nawalan na tuloy kami ng gana kumain. Hindi ko matandaan if what was the nickname of the counter, but I have the receipt of our order, ERI lang yung nakaprint sa receipt. Sana di na maulit sa ibang costumer. Counters must be pleasant to every costumer, hindi yung bastos. Thank you.

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12:26 pm EDT
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Chowking crew

Date: October 7, 2019
Time: 9:47 pm

Nag drive thru kami pero nung mag order na kami sinabihan agad kami ng ganito
Crew: sarado na po ang drive thru
Nainis ako sa sinabi ng crew kaya nung pagdating namin sa cashier, ang dami nila dun na crew
Hinanap ko agad ang manager na nandun din sa cashier area. Sabi ko sa kanya na pwedeng mag suggest, pwede ba kung close na ang drive thru nyo palagyan naman ng sign or patayin nyo na mga ilaw para hindi na kami nagpakahirap pumasok sa drive thru. Tapos nagturuan na sila. Sabi nung manager nila 10 pm daw magsara tapos sabay sabi sa mga kasama nya kung sino nagsabi na close na. Alam ko sya nag sabi sa mga crew nya na close na. 9:47 pm palang sinara na nila ang drive thru. Kung alam lang nila na galing pa kami Manila, pagod at gutom pa tapos ganun lang ang maabutan namin. Ni wala man lang good evening basta sarado agad ang sinabi.
Hindi na ako nakipag talo dahil sayang lang oras namin. Umalis nalang kami. Bastos sila.
Pagtuonan nyo po it ng pansin kase nakakasira ng pangalan ng Chowking

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10:15 pm EDT

Chowking burnt tocino

Date of incident: October 3, 2019
Client Name: Sheryl Ramos
This to express my big disappointment on my take-out order at Chowking Kauswagan DT, Cagayan de Oro City. I was in a hurry to take an order last Oct 3 since we are quite starving from our long drive from bukidnon to cagayan de oro for our scheduled car maintenance on nearby service center. Cashier was approachable but they serve us with a burnt tocino. Only half of the serving was consumed and was really disappointed on the food we ordered.

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M
12:45 pm EDT

Chowking poor customer services

hi!

good evening! i just want to complain poor customer service of chowking, it's mall of asia store ground floor main mall. my family eat there so many time, that's why, it so annoying that every time we visit the store they always don't have available soda so we force to have a additional charge for the drinks.

to the management please you have to consider your customer want, thank you so much i hope you have respond to this incident

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9:01 am EDT

Chowking I am complaining about the rudeness of this crews

I was waiting for my order to be served when a crew approached me to complete what I have ordered, then I asked humbly Jocelyn, the crew, where's the sauce for the chicharap then she answered me rudely that I can see it on her expression. I was disappointed with the personality she showed. I thought they were disciplined before they're deployed. I haven't also seen managers who showed up when a customer complained about her take out.

Hoping for your disciplinary action to be taken on the following crews at your branch.

Thank you.

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6:54 am EDT
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Chowking Food service!!!

This chowking camiling, tarlac branch is soooooooo slow when it comes to food serving! It took us 1hour to wait before the food is served!. And the employees are so mean! It took us more than 5 follow up's and still our food is not served. Our drinks ice are melted because of the slow food serving!. I tried to call the manager but they say that the manager of this branch is out of nowhere! This cashier says 10mins but the real is 1hour! Make some action on this or else I will report this to the municipality mayor to kick out this branch!

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Chowking In-depth Review

Overall Rating: I would give Chowking a solid 4 out of 5 stars.

Menu Variety and Quality: Chowking offers a wide variety of dishes, ranging from traditional Chinese favorites to Filipino-inspired meals. The quality of the food is generally good, with fresh ingredients and flavorful seasonings.

Pricing and Value for Money: The prices at Chowking are reasonable and offer good value for money. The portion sizes are generous, ensuring that you get your money's worth.

Customer Service: The customer service at Chowking is generally satisfactory. The staff is friendly and attentive, although there may be occasional delays during peak hours.

Ambiance and Cleanliness: The ambiance at Chowking is casual and inviting. The restaurant is usually clean and well-maintained, creating a pleasant dining experience.

Online Ordering and Delivery: Chowking has a user-friendly online ordering system, making it convenient to place your order from the comfort of your own home. The delivery service is reliable and efficient, ensuring that your food arrives hot and fresh.

Accessibility and Location: Chowking has multiple locations, making it easily accessible for most customers. The restaurants are strategically located in busy areas, making it convenient for both dine-in and take-out options.

Special Offers and Promotions: Chowking frequently offers special promotions and discounts, allowing customers to enjoy their favorite meals at a lower price. These offers are often advertised on their website and social media platforms.

Dietary Options and Allergen Information: Chowking provides a variety of dietary options, including vegetarian and gluten-free choices. However, it would be helpful if they provided more detailed allergen information for customers with specific dietary restrictions.

Social Responsibility and Sustainability Efforts: Chowking has shown a commitment to social responsibility and sustainability efforts. They have implemented eco-friendly practices, such as using biodegradable packaging and reducing food waste.

Loyalty Program and Rewards: Chowking offers a loyalty program where customers can earn points for every purchase. These points can be redeemed for discounts or free items, providing added incentives for frequent diners.

Overall Experience and Recommendation: My overall experience at Chowking has been positive. The food is tasty, the prices are reasonable, and the service is satisfactory. I would recommend Chowking to anyone looking for a satisfying Chinese-Filipino dining experience.

How to file a complaint about Chowking?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chowking. Make it specific and clear, such as "Incorrect Order at Chowking" or "Poor Customer Service at Chowking Branch."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem, and any specific menu items or services involved. Describe the sequence of events and any interaction with Chowking staff. If you had any communication with the company, include details such as who you spoke with and the response received. Explain how the issue has affected you personally, such as any inconvenience or disappointment experienced. The more specific you are, the better ComplaintsBoard.com and Chowking can understand and address your concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, order confirmations, or correspondence with the company. Do not include any sensitive personal information in your attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Chowking. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any updates or responses from Chowking or other users. You may receive feedback or further inquiries that require your attention to resolve the issue.

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Chowking contacts

Phone numbers

+63 28 987 777 +63 917 800 7000 More phone numbers

Website

chowking.com

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