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1.0 1221 Reviews

Chowking Complaints Summary

11 Resolved
1210 Unresolved
Our verdict: If considering services from Chowking with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Chowking reviews & complaints 1221

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Newest Chowking reviews & complaints

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R
12:28 am EDT

Chowking wrong order given to me

Good afternoon. On May 16, 2019 12:40pm I ordered Salt&Pepper Pork Lauriat Solo (P155) for takeout but I received Salt&Pepper Pork Solo (P99). Tag outside the plastic and in the receipt says Salt&Pepper Pork Lauriat Solo. I did not go back to store because it is a hassle to me and there are many customers already. I didn't manage to take a photo of the food as Im very hungry already. The cashier lady told me to wait 10mins for my order but it came after almost 20mins but its okay.
Please see attached photos regarding the branch location.

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J
9:11 pm EDT

Chowking wanton soup and yang chow f. rice

I ordered wanton soup for bfast so that I could have a hot soup but the one that was brought was already cold and the yang chow I ordered is too salty and greasy.. What is happenong to chowking? It is not just this store I am in right now but also some stores are also like this, I know these store are all franchised but you should monitor them, so dissapointed.

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D
12:06 am EDT

Chowking service

Grabe ang chowking sa robinson manila. Ngdine in kmi at ngorder ng chao fan fried siomai, wanton siomai. At fried chicken meal. Humingi lng ako ng chilli paste sinisingil b nmn ako ng 5 pesos! Pang siomai lng dw ang chili nl, e ano ba mga order nmin hnd b siomai? Silang branch lng ang ganyan. Pati mga staff wlng proffesionalism. Barubal pa serbisyo. Hindi pwedeng irecommend s iba. Im so disappointed.

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P
9:58 am EDT

Chowking call center

I called the 98888 hotline and placed an order at exactly 7:01pm. I was told that the delivery would arrive within an hour. And so an hour had passed and theres still no feedback from them and not to mention still no food. I followed up at around 8:15pm and again was told to wait for their update and yet no one even bothered to call or message me. It was around past 9, i called again and relayed my concern. My family was really hungry and yes chowking was our last resort so we were really waiting and excited for it. I was informed that the order was placed in SAN JOAQUIN BRANCH and again would be called within 5mins. 5mins had passed still no call and so i directly called their hotline only to be told that it was "OUT OF DELIVERY AREA" and so it was cancelled. IMAGINE WE WAITED FOR MORE THAN AN HOUR! WAITING FOR THEIR ACTION ON MY CONCERN BUT THEY JUST PASSED ME FROM ONE BRANCH OR ONE PERSON TO ANOTHER. THIS IS REALLY DISAPPOINTING. hope you can take action on the said matter

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P
6:47 am EDT

Chowking delivery

The delivery hotline number of chowking lopues east branch could not be reached for almost 30 minutes. So I asked the main branch which is bacolod lacson branch if I can order for food delivery. The girl who answered told me right away that if I can wait for two hours for the food to be delivered! She did not even ask on what to order yet sha already told me that it will take that long and it has been the usual complaints of customers! Please improve your delivery and customer service to your clients!

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I
9:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chowking slow service and quality of foods

Una nag dine in kame, yung crew hindi masyadong magalang, bastos makipag usap and sobrang alat ng pancit canton tsaka sobrang tamis ng halo halo, yung ctr. Hindi naka smile and ang taraay. then pangalawang order is take out. Hindi maganda ang quality ng order ko. Ang tagal pa ng service. Yung shanghai sunog! Grabee naserved nyo talaga yun? Hindi nyo ba alam yung if its not right! Dont serve it. Kakadissapoint

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M
2:46 am EDT

Chowking delivery

I ordered earlier thru Food Panda a bucket meal for family lunch. I ordered it around 12:07 as per confirmation email of Food Panda. The delivery arrived at 1:55pm. We asked the delivery guy and he said they receieved the order 12:55pm. I sent a chat thru Food Panda app asking why it was late. They said it might be there's a technical issue on chowking side the reason they punched the order late. I attached in this complaint the chat transcript and my order receipt where you can see the time. This happened the second time wherein we have to wait longer time for delivery.

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C
7:58 am EDT

Chowking almost one hour service

kanina lang po nag order kami sa chowking gumaca about mga 6:30 nang hapon but yung food namin eh dumating na eh 7:14 i think may technical error daw po eh dapat po sinabi manlang nila na nag ka technical error sila para manlang po namin na matatagalan yung food na inorder namin pero di po agad nila sinabi yun kaya nag antay po kami nang almost one hour hays medyo nakaka disappoint po kasi kaya po ako sachowking nakain kasi mabilis service nila ngunit ngayon medyo na disappoint ako :(

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A
12:12 am EDT

Chowking I am complaining about the delivery service of chowking

Were located here in mckinley west taguig at cyber sigma bldg. Were paying and charged for the price but were not getting what we order. Last time i ordered a sp pork lauriat but theres no siomai inside. Imagine kelan pa nwalan ng siomai ang lauriat . And now wala yung drinks but its included on charge . Im so disappointed with this. One is enough and two is too much . Whoever the branch na ngdedeliver dto i will knew it and i will make sure that this will de escalated to the relevant government agency. Para wala na kayung mabigtima . Hndi nmn pinupulot ang perang pinangbbli nmn sa inyo. Were all working to live . Sana hnd kayo nanlalamang .

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S
5:51 am EDT

Chowking Service

Lagi akong nasa chowking para mag order ng Milk tea at Chowfan, I always took my dinner at Chowking located at Luzon Ave. Ang nakakainis yung mga crew, nakikita na sa dispatch area yung order ko na nilapitan ko na talaga since nakikipagdaldalan lang mga cashier at dispatcher, mas kumikilos pa ang mga trainees kesa sa mga naka uniform na. ALWAYS to. Seryoso, lagi tong nangyayari. Okay ang food, ang products, ang lugar, ang makakasira talaga sa inyo yang mga regular crew.. palitan niyo na yan at ng hindi kami magsawa

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L
6:39 am EDT

Chowking incorrect order served and counter personnel who's not attentive

The cashier was not paying attention to my orders. I even asked her multiple times why they did not have the card stuff for Jollibee (card, the Happy Plus card). I also asked why and she did not give me an answer and instead was handing me a glass of water that I did not ask.

Here comes my order (to go). The gentleman gave me the food and I asked if it had toyomansi and chili. He said they do not have that for take out and that they would have to put it on the food if I wanted it. I did not agree because it's "sawsawan" so why would I want that on my food when I'm supposed to just dip on it?

In the office, I was really hungry, I opened the box finding chicken instead of porkchop. not sure if the siomai is supposed to just be a single piece when i used to have 2 pieces of it. I no longer returned the food since I was hungry and the effort of doing it will just make me not eat at all. I immediately took a picture of the food and the receipt.

Get this corrected so it will not happen again. Horrible!

This is my horrible story in your Chowking branch in Ayala, Makati.

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M
5:28 am EDT

Chowking staff who called us about our delivery address

Just now, a staff called us asking about our address. I am used to this call since my place is tricky to find though it's very near to the chowking branch (Greenfield District). The staff was a bit impolite of saying "Mahirap po kasing puntahan yang sa inyo" (It's hard to go there in your place.) in a disappointed tone. As a customer, he seems to convincing me to cancel my order. I told him the directions buthe still sounds negative and I am not sure if he really calls me to deliver my order fast by asking me for directions or he just wanta to discourage me from ordering. I can hear him talking to someone in a reluctant tone. He even drops the call without properly saying goodbye. I don't even know who is. Upon receiving my order, I found out from the delivery man said "Kinuha ko ma'am kasi di nila alam dito." (I took it from them because they don't know here.)

I feel offended with the tone of the one who called me and even his discourtesy of dropping the phone without saying anything. It's not my first time that they called me for clarifications and I am grateful about it. But this is the first time I received such tone and discourtesy.

Branch: Chowking Greenfield District
Date : May 4, 2019, 5:05 PM
Number of the one who called me: 09339332305
Order Number : 81628
I ordered online with the account, Shiena F. Irinco.

I hope you can inform that person who called me about this and train him about customer service etiquette. Thank you!

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M
2:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chowking negligence of service

Wed like to complain about the incidence happened last Wednesday dated 05/01/ 2019. We called on your hotline to request a delivery at 7:20 pm. Then the customer service said, stay on the line she will check the availability of the branch on our area that can accommodate our request. Then after 2 mins waiting on the line. The customer service says the branch will cater our request is in Dasmarinas Highway Cavite, in front of Waltermart Dasmarinas Cavite. They got our orders then after they said it took 75 minutes to our area. So we agreed on that. Until 75 minutes has done already. We expect any call or text coming from them. But they called us twice, but then we couldn't answer there call. And after that we are worried already because the turn around time that they provided is already finished. But nobody informing us that our order is already cancelled. So we reach again your hotline to ff up our orders. Then we finally know that they cancelled automatically. First and foremost, we give two numbers that they can reached us if were are the delivery already. But Mr. Ace the immediate supervisor onnthe floor that time insist that it is our fault. Because we couldn't answer there call immediately. We as a customer we asked why did they cancelled immediately without informing us. We want a sanction, on those people who involved on that day. They doesn't know how to handle the customer. If they cannot do that better yet re-trained them or else Replaced them. There are more people that are capable and better person. Hoping for soonest feedback with us. Thanks

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R
3:57 am EDT

Chowking service

Hi, good afternoon. Just want to commend Shiela. One of your employee at CK China Bank. While taking my order around 12AM. She is a well-trained server and at the same time cashier. Also, her crewmate Ejay. Despite of the tiredness, they just smiling on your customer while serving. I guess, you trained your employee as best as you can. Good job CK! -Ram from Makati City.

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Update by Ram1123
May 03, 2019 8:46 am EDT

Hi, good evening. Just want to commend Shiela. One of your employee at CK China Bank. She is a well-trained server and at the same time cashier. Also her crew mate Ejay. Despite of the tiredness, they're just smiling on your customer while serving. I guess, you trained your employees as best as you can. Good job CK! -Ram from Makati City

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N
N
Nikka Umandap
, US
Feb 21, 2020 7:22 am EST

Napakatagal po ng service ng chowking I mall tapos mali pa ang productna binibigay nila.chowking I mall

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F
3:23 pm EDT

Chowking service

Gusto ko lang gumawa ng feed back matagal na to eh ngayon lang ako nagkaroon ng chance. Pero this time magandang feed back. Kumain kami last january (I don't know the exact date) and that was our first time kumain sa chowking montalban with my family. May isang dining crew doon na bryan na napakaganda ng service hindi lang samen ng family ko pati na rin sa ibang customers. Napaka approachable nya. At one thing lang napansin ko sa kanya that time is napakahilig nya sa mga bata. Bibihira lang ang ganung crew na nilalaro yung baby ng customers. Sayang lang pagbalik namin doon kanina wala na daw sya doon. Sayang ng at hndi na namin mararansan ang yung ganun kagandang service. Pero sana makarating sa kanya tong feed back na to. Kudos kuya bryan 😊

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C
4:43 am EDT

Chowking poor service - citymall calamba

I ordered halo-halo at chowking- citymall calamba. Sabi 20 mins daw which was okay. Pero after 30 mins wala pa din so I asked a staff only to find out na wala pang gumagawa nung halo-halo which is NOT okay to me. Kung hindi ko pa nilapitan di pa sila gagalaw. To think na madami sila dun and wala namang ginagawa yung iba. Mas maiintindihan ko pa sana kung sobrang dami ng customer pero hindi eh. I waited for more than half hour for a halo-halo and they didn't even apologized for that.

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A
1:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chowking chicken lauriat

Good day, I'm Allen Valerie Andaya. I ordered a while ago 1pc chicken lauriat for take out. I didn't check it before i leave the place because i trust the industry that may order was complete and also it hs a tape so i didn't bother to double check it. When i arrived home and open the meal it only has 1 siomai. I'm a fan of your chicken lauriat and i knew that it consists of 2 siomai. I'm very disappointed at your service.

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C
8:46 pm EDT

Chowking unclean food

I ordered sweet and sour fish because it is really my favorite which I ordered for take out last April 29, 2019 around 7PM in Urduja Building, Urdaneta City branch. At home as I eating, I noticed a different taste of the food, it is like it's not new anymore. Then as I continue eating, I noticed something in my food, I set it aside using the spoon and I was shocked because it is a small cockroach. It is really disgusting and very disappointing. I promised to my self never to eat in any branch of chowking again. Please make sure to really implement your quality control because I know you should have one. Thank you

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J
9:35 am EDT

Chowking waiting time for take out

Iwould like to complaint the chowking in pureza near jollibee have a very bad service when it comes to waiting for the take out. I ordered one large milktea and took at atleast about 30mins for one large milk tea. Whats really cringy is that whenever you order take out you need to wait on the
Side like it with others who order take out like ur in some fine dinning restaurant. Take can just do our order in fronts of us while we pay them over the counter rather than filling up the take out order then wait for a ling time

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P
3:47 am EDT

Chowking unethical behavior

We order food to go, the cashier informed us that our order will take about 20-25 minutes and so we patiently waited. 30 minutes later only the drinks were only delivered. We politely ask a crew for follow up he said after 5minutes. after some time still, no food was delivered in our table. I personally went to the counter to follow up a crew said another 2minutes. It took more minutes no food was delivered. In my frustration, I ask the crew that I want to talk to their manager. He said, "for a while ma'am". they kept me standing in front of the counter waiting for the manager to attend to my complaint but no manager came. (Chowking, JASA, City of San Fernando, Pampanga Branch)

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Chowking In-depth Review

Overall Rating: I would give Chowking a solid 4 out of 5 stars.

Menu Variety and Quality: Chowking offers a wide variety of dishes, ranging from traditional Chinese favorites to Filipino-inspired meals. The quality of the food is generally good, with fresh ingredients and flavorful seasonings.

Pricing and Value for Money: The prices at Chowking are reasonable and offer good value for money. The portion sizes are generous, ensuring that you get your money's worth.

Customer Service: The customer service at Chowking is generally satisfactory. The staff is friendly and attentive, although there may be occasional delays during peak hours.

Ambiance and Cleanliness: The ambiance at Chowking is casual and inviting. The restaurant is usually clean and well-maintained, creating a pleasant dining experience.

Online Ordering and Delivery: Chowking has a user-friendly online ordering system, making it convenient to place your order from the comfort of your own home. The delivery service is reliable and efficient, ensuring that your food arrives hot and fresh.

Accessibility and Location: Chowking has multiple locations, making it easily accessible for most customers. The restaurants are strategically located in busy areas, making it convenient for both dine-in and take-out options.

Special Offers and Promotions: Chowking frequently offers special promotions and discounts, allowing customers to enjoy their favorite meals at a lower price. These offers are often advertised on their website and social media platforms.

Dietary Options and Allergen Information: Chowking provides a variety of dietary options, including vegetarian and gluten-free choices. However, it would be helpful if they provided more detailed allergen information for customers with specific dietary restrictions.

Social Responsibility and Sustainability Efforts: Chowking has shown a commitment to social responsibility and sustainability efforts. They have implemented eco-friendly practices, such as using biodegradable packaging and reducing food waste.

Loyalty Program and Rewards: Chowking offers a loyalty program where customers can earn points for every purchase. These points can be redeemed for discounts or free items, providing added incentives for frequent diners.

Overall Experience and Recommendation: My overall experience at Chowking has been positive. The food is tasty, the prices are reasonable, and the service is satisfactory. I would recommend Chowking to anyone looking for a satisfying Chinese-Filipino dining experience.

How to file a complaint about Chowking?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chowking. Make it specific and clear, such as "Incorrect Order at Chowking" or "Poor Customer Service at Chowking Branch."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem, and any specific menu items or services involved. Describe the sequence of events and any interaction with Chowking staff. If you had any communication with the company, include details such as who you spoke with and the response received. Explain how the issue has affected you personally, such as any inconvenience or disappointment experienced. The more specific you are, the better ComplaintsBoard.com and Chowking can understand and address your concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, order confirmations, or correspondence with the company. Do not include any sensitive personal information in your attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Chowking. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any updates or responses from Chowking or other users. You may receive feedback or further inquiries that require your attention to resolve the issue.

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Chowking contacts

Phone numbers

+63 28 987 777 +63 917 800 7000 More phone numbers

Website

chowking.com

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