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Choice Home Warranty
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1.3 1359 Reviews

Choice Home Warranty Complaints Summary

92 Resolved
1258 Unresolved
Our verdict: If considering services from Choice Home Warranty with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Choice Home Warranty reviews & complaints 1359

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9:28 am EDT
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Choice Home Warranty GE Stovetop went out

3/30/2022 My stove died, it tripped the breaker and would not turn back on. I ended up replacing my entire breaker system myself. Fast forward, had choice repair person come look at the stove (it would not let the new breaker be turned to on position) and he could not find the model number to order parts on the sticker. I subsequently found it after he left but too late after paying $85 for the service fee . He submitted papers for the stove to be replaced because he could not get parts. This stove has been out since 2015, here are the replacement values as of today:

MODEL GE JP3030DJBB

$899 Best Buy

$829 Amazon

$899 Lowes

$999 Home Depot

Wayfair $1199

CHOICE HOME WARRANTY IS WILLING TO SUBMIT A WHOPPING $371 IN A LOWES GIFT CARD SO I CAN BUY ANOTHER ONE. YOU CANT EVEN GET A GENERIC STOVE TOP FOR $371.

I PAY $800 A YEAR FOR THIS SERVICE FOR THEM TO LOW BALL ME SO I HAVE TO PUT THAT MUCH OUT TO REPLACE MY STOVE,

WHAT AM I PAYING FOR? policy [protected]

Desired outcome: I want a fair replacement, they said the evaluation is based on their wholesale replacement , I asked them to go ahead and replace it then, no that's not how it works.

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Mr. Helpful
Los Angeles, US
Apr 07, 2022 12:38 am EDT

Hi.

I believe I can be of considerable assistance to you.

First, let's clarify some lingo. This is not considered a stove or stovetop — it's called a cooktop and, in this case, a 30 inch electric cooktop.

If you'll hurry to Lowe's, they currently have a Gasland Chef on sale for $359.99. This is a four element, totally digital smooth-top.

Easy.

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1:49 pm EDT

Choice Home Warranty Customer service / warranty inconsistency

I purchased the best plan offered. I've had service previously performed without incident. I recently called in one my kitchen exhaust fans' light being out. After explaining my issue with CW rep, a vendor was assigned. The tech came out with wrong info to service - info from previous completed appliance. So tech had to cancel WO but still needed to collect my service fee. I called again to CW and re-explained the issue to rep. Again, the rep apologized and reassigned another WO with reassurance that now it would be covered. A few days later the same tech arrived and opened the order to begin the service. He found the minor problem and proceeded to place the replacement part order. He then indicated that CW issued a denial of claim. I was then sent an email stating that my plan did not cover my cooktop exhaust fan and if I could purchase and additional plan to the unit. I went online to see my plans coverage and it checked both "cooktop" and "exhaust fans". I requested a review of denial and was assigned to Shauntal Dawkins (emp# 3229). She was dismissive, unaccountable, and unable to justify CW's mistakes made. CW's rep asked for my address, pulled up my plan, and had several opportunities to indicate that my issues wouldn't be covered before moving forward but instead proceeded. Very disappointed and extremely dissatisfied! Unprofessional! She told me that my time was up so I asked to speak with her supervisor. She said that there was no one above her to speak to. She must be the COO of CW then. I even heard others laughing in the background! WOW... UNBELIEVABLE! With all the accolades and awards indicated on the CW website, based on this situation, their integrity now seem meaningless. As a former successful business owner for over 20 years I know what is good business practices and this is Bad Business!

Desired outcome: 1. Reassign my exhaust fan service order to the same professional tech to finally fix my light and consider reassigning/retraining Ms. Dawkins, or2. Refund my plan payment, my service fee, and cancel my service.

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11:52 am EDT
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Choice Home Warranty Service & refund

Had an emergency situation. CHW was only able to make an appt 5 days later. Was not able to get in touch with the appointed company. I did call a local company and they came out that afternoon and solved the emergency problem. I did not follow the guidlines and have tech call and wait on line for 20-30 minutes. Now I can not files a reembursement claim. I want to cancel this policy and am told I can not get a refund. News to me.

Desired outcome: Refund for policy and service call

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5:06 pm EDT

Choice Home Warranty Scammers

Scammers, it is the only word to describe this company. Don't be a fool buying their insurance on the phone explanation, if you read policy before to buy you'll find out they cover nothing but your pocket. They always will have a reason to deny your claim. Don't be a fool. reviews on rustpilot do not represent real experience. I have two insured properties, have paid 5 or more years in advance for both of them, made two different claims and both have been denied. My next step would be to claim my money back that I hope would be easier than claiming.

Desired outcome: Just to advise people

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3:04 pm EDT
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Choice Home Warranty Choice Home Warranty

I am at a loss of where to start as I don't want this review to go unread due to the length, so I want to keep it short. I feel it's very important buyers should be aware of this company and the frustration, time, and energy they may cause you, so I will bullet point the experience you should expect if you still choose to use their services after this list.

*TIME WASTED (I have spent about 36.5 hours on the phone with Choice Warranty for ONE appliance request, which is STILL pending a fix since November 2021)

*MONEY (Along with my time, went my money and not having this appliance in my home has to caused more money spend to complete this chore)

*FRUSTRATION (The hours spent going round and round with customer service agents and the techs who are supposedly working on a fix)

*LIES (From service dates, to costs, to what will and will not be done, it was all lies)

*NO COMMUNICATION (They do not let you know if, when, or what is going on with the tech or your work order)

Their motto should be... Choice Warranty - Using us would be a Bad Choice!

Desired outcome: FIX MY APPLIANCE OR GET A NEW ONE!

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10:37 am EDT
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Choice Home Warranty Stove top replacement

On March 23, After months of trying to resolve our stove top issues. Choice Home Warranty only offered $1000 to replace the stove top that will cost $2610 to replace. Their is not even a low cost model stove top with the same features available for $1000.

Paula Monsalve informed us yesterday they don’t have to replace our current model with correct model, size or color.

Our claim number is [protected] and the case manger was Sean William (whom never returned our messages) and Paula Monsalve.

Desired outcome: Replace the stove top with the similar brand, model and color for $2600.00

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5:46 pm EDT
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Choice Home Warranty Choices subcontractor tjs enterprise destroys my shower

On 3/15/22 a claim was filed with choice home warranty about a broken line behind a plastic shower. Choice sent TJS Enterprise out to fix it. Rather than removing the shower, fixing the leak and reinstalling the shower. Choices subcontractor cut a hole in the plastic shower wall. Now we have a shower with a hole in it. Choice home warranty claims the are not responsible they said I would have to get TJS Enterprise to fix it. Choice claims they do not have TJS's plumbing license, insurance, or bond information they can give out. TJS will not return my calls. Choice home warranty suggested that I call from a different number or call the police to call them. THAT IS CRAZY. I will continue fighting with choice until the shower has been replaced. If you would like pictures email me [protected]@yahoo.com I will be happy to share.

Desired outcome: the shower needs to be replaced by a licensed contractor. TJS will not enter my home again.

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1:42 pm EDT

Choice Home Warranty Dishwasher

The company offered $238.00 & the cheapest I could find was at Lowes for $359.00. Now I cannot get anyone to call be back! Dishwasher is still broken.

Desired outcome: Pay the $359.00 for the cheapest dishwaher & install it.

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8:10 pm EDT

Choice Home Warranty Washer Repair

On Feb 25, 2022, I reported a claim on my washer would not drain. Choice set up an appointment on Feb 30, The sears service technician pulled up to my driveway gates, jumped out and took a picture and drove away. He did not call or wait for me to open the gates. I have tried and tried to get them to send someone else out but would not respond so I had to buy a new washer. I told them that and they washed their hands of me. It is now March 16th, 2022 The nearest laundry mat is over 20 miles away. The warranty seams to be useless. They say they will replace the item but not if you buy it first. They don't care about all the inconveniences it causes. I just want reimbursement for the washer, the miles it took to go to the laundry mat, and the $ 50 it cost to do laundry

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10:56 am EDT
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Choice Home Warranty Failure to repair defective refrigerator

I own a Hotpoint Side-by-Side white enamel refrigerator Model HSS25GDWW, Serial Number VD227199 in my kitchen at 5546 Beecher Road, Granville, OH 43023. This is the only refrigerator in the home. The defrosting function in the freezer side began to malfunction, causing massive quantities of ice and frost to accumulate in the freezer. I have a 3-year comprehensive home warranty #[protected] through Choice Home Warranty, 1090 King Georges Post Road, Edison, New Jersey 08837 that covers parts failure within the refrigerator/freezer. I filed Claim #[protected] with Norvette Taylor of Choice Home Warranty on 1/23/2022.

Professional repairman Mike Beish of IHN Professional Appliance Repair (160 Neal Ave, Newark, OH 43055, [protected]), with over 40 years of experience in repair of Hotpoint refrigerators, was dispatched to examine and repair my refrigerator on 1/27/2022. I paid Mr. Beish the $45 co-payment when he arrived on 1/27/2022. Mr. Beish determined that the electronic control board and heater units of the freezer side were defective and were not repairable. Mr. Breusch contacted Choice Home Warranty [protected] and informed them that the electronic control board and heater unit of the freezer side needed to be replaced for an estimated cost of over $400. In inspecting the refrigerator, he also informed Choice Home Warranty that the refrigerator side of unit had a tiny slit in the base of the door seal. Further investigation (see photos)

Choice Home Warranty immediately declined the repair, stating that the repair was not covered because the slit in the door seal of the refrigerator side caused the failure of the mother board and defrosting heater in the freezer side of the unit. Repairman Mike Beish emailed Choice Home Warranty with the following update “Bottom of F/F gasket split in corner of refrigerator side, if present, has absolutely nothing to do with the operation and/or malfunction of the heater control electronics located behind the freezer side of the Hotpoint”. He further stated that Choice Home Warranty “repeatedly cites causes for appliance failures that are completely unrelated to the failure in order to avoid payment of claims.” A replacement Electronic Control Board (Part PS2364946) retails for $328.91 and the Defrost Heater (Part PS303751) through online PartsSelect.com costs $90.75 plus shipping and tax, and an estimated labor cost of $200 for parts installation. The total cost of the repair is $672.64. If Choice Home Warranty refuses to repair the existing refrigerator, then the Plaintiff requests a new Hotpoint enamel side-by-side refrigerator, or other comparable refrigerator, estimated to cost $1090 from Home Depot, Columbus, OH.

Ultimately, I appealed this decision through claims representative Norvette Taylor, and then appealed through “Michael” in the Appeals Department. Choice Home Warranty refused to speak directly with the technician or further pursue resolution of my claim.

In summary, the Hotpoint side-by-side refrigerator consists of two independent and separate cooling chambers: a freezer unit on the left side and a refrigerator unit on the right side. The freezer unit has an electronic control board located under a metal plate on the back side of the freezer and a heater located inside the freezer side. This system periodically heats the inside of the freezer unit to remove accumulated ice and frost. A slit in the door seal of the freezer side could have an effect on the operation of the freezer heater system, while a slit in the door seal of the refrigerator side has absolutely no effect upon temperature control or heater operations within the freezer side.

Desired outcome: Repair of the freezer side electronic control board and heater unit at no additional charge, remission of $674.62 to hire Beish, or payment of $1090.00 to purchase a comparable new refrigerator.

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11:51 am EST
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Choice Home Warranty dishwasher not working

Policy #: [protected]

Claim #: [protected]

Look up the history for this claim. There should be recorded messages.

Choice Ultimate customer. Called and local company came & left saying they would be back. Email from CHW they would REPLACE. Offer $248 Lowes card. Talked to another CHW person, was told "replacement" was what THEY would pay/their cost. Offer now $357, actual cost to replace is OVER $700. I want REPLACEMENT! $1250 wasted on CHW contract!

Desired outcome: I want TRUE REPLACEMENT not $357. Stop deceiving the public!!!

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9:51 pm EST

Choice Home Warranty Heating problem

I submitted a claim well over a month ago. It took almost a whole month for your company to find a HVAC company. The one they found is a small mom and pop operation, it looks like to me. They finally scheduled an appointment for today, between 3:00 and 8:00 pm. I get an email at 2:18pm from your company telling me that they are rescheduling for the 10th of the month, another 6 days away. I find your business practices don't align with your advertisements or the things said when I was sold the service. Want to explain?My policy # is [protected]. Quick to get the money and slow to get the service.

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5:26 pm EST
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Choice Home Warranty Choice Home Warranty

EXTREMELY DISAPPOINTED! . Choice sent a technician to my house to fix the broken ice maker in my refrigerator. In doing so he caused an additional problem to my fridge. Every time the ice maker turned on, it overflowed and water spilled out of the fridge. The ice in the machine became a solid block in a day or so because of the repeated over filling. When I asked that tech to fix the machine he said he wasn't authorized. Choice made me file a new claim and pay another deductible. They sent a new tech who caused me to miss three days of work to come to the conclusion that he couldn't fix my fridge, that a plumber would be required. Choice is now insisting that I pay AGAIN to have the damage that their tech caused repaired. I have called them 10+ times, each time I call they promise that a manager will call me back, but a manager never calls. This company is criminal, they take your money and give nothing in return. DO NOT DO BUSINESS WITH CHOICE HOME WARRANTY!

Desired outcome: I would like a full refund from Choice for the purchase price of my 5 year home warranty, or I would like to have a refrigerator with a fully functional ice maker

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8:16 am EST
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Choice Home Warranty vendor invoices

[protected] 46 $150.33 02/08/22 On Hold

[protected] 45 $149.00 02/08/22 On Hold

[protected] 44 $118.81 02/08/22 On Hold

[protected] 43 $159.45 02/06/22 On Hold

[protected] 42 $245.00 02/06/22 On Hold

[protected] 41 $115.00 02/06/22 On Hold

[protected] 40 $239.06 02/06/22 On Hold

[protected] 39 $132.93 02/06/22 On Hold

[protected] 38 $427.64 02/06/22 On Hold

[protected] 35 $474.00 02/02/22 On Hold

[protected] 5 $941.62 01/09/22

[protected] $344.76 01/09/22

[protected]

[protected]

[protected] $245.00 02/06/22 On Hold

[protected] $115.00 02/06/22 On Hold

[protected] $239.06 02/06/22On Hold

[protected] $132.93 02/06/22 On Hold

[protected] $427.64 02/06/22On Hold

[protected] $474.00 02/02/22 On Hold

Choice warranty began with the nonsense about two months ago when they moved me from a "credit card vendor" to a "regular vendor". They said the difference was I would have to wait "net 30" (45 days) to be paid my invoices for plumbing work completed. I submitted my first batch of ten invoices on January 9, 2022. They marked "paid" all of them, but only eight of them were subsequently marked "mailed". The two they did not mail were the two most expensive, one about $950, the other about $500. All others were under $300. This happened again the following week and again after that. I called about the issue asking for an explanation and was told each time I must write to "accounting" through the "vendor portal". I wrote numerous times and each time received nonsensical responses that did not provide any explanation for why the most expensive invoices were not being released.

Then, mysteriously, my account was placed on "hold". I inquired how this happened and was told the representative wasn't able to discuss that. They said it was "per [my] request". Then, all subsequent payment were placed on hold, and I am now owed about $15,000.

The following are just a few of the payments that have been placed on hold in the past 45 days. I spoke to a representative on the phone and told him that I never requested my account be placed on hold at all, certainly not for 6 months, and that I had actually been asked by a woman named "Michelle" if I wanted the account to be placed on hold during my vacation, but that I said no, and we agreed we would not due to the possibility of delaying payments.

In any event, the representative took my account off of hold, but still I see a vast amount of payments still "on hold". Can the holds be removed from these payments on hold so that they can be mailed as soon as possible, so that I can continue to work for Choice warranty? The past due payments not being mailed as soon as possible will delay my ability to work for Choice, as I cannot afford to travel, buy material, and/or work, without being paid the invoices that are past "net 30", and without knowing that other payments are not in "on hold" status without explanation.

Thank You

[protected] $150.33 02/08/22 On Hold

[protected] $149.00 02/08/22 On Hold

[protected] $118.81 02/08/22 On Hold

[protected] $159.45 02/06/22 On Hold

[protected] $245.00 02/06/22 On Hold

[protected] $115.00 02/06/22 On Hold

[protected] $239.06 02/06/22On Hold

[protected] $132.93 02/06/22 On Hold

[protected] $427.64 02/06/22On Hold

[protected] $474.00 02/02/22 On Hold

2:56 pm

Hello,

Vendor Relations has stated that they cannot assist with removing holds on payments and that only your department, "accounting", can assist with this.

Could you please give me a call to discuss this matter further?

As I stated in the last message to you/your department, I never requested my account be placed on hold or "turned off". I wouldn't even know about this possibility except that last week a woman named Michelle asked me if I wanted to place it on hold due to a vacation. I responded that I did not, because I would still be able to respond to emergency jobs and/or any callbacks. She agreed that it might "slow" payments, and so we agreed to not do that.

Interestingly, I learned today, from your department, that I had allegedly requested my account be placed on "hold" not for a month, which was the time period of the planned time away, but for "six months".

Aside from the peculiarity of this alleged request, this has nothing to do with the work orders from January 9th, 2022 that were marked "paid", but still have not been "mailed" (like the 8 that smaller payments that were marked "paid" and then "mailed" from that day), nor the ones from January 15, 2022, a day which also showed the smaller sum invoices being sent out, while larger sum payment was never "mailed".

Also, i fail to understand why, even if I were to have to take a break from working for a month and a half for Choice Warranty Co, without being paid for my labor nor the expensive material I had to purchase to complete your jobs, why a putting of my account on hold would be related to being paid for authorizations that were given for labor and material that your company agreed to pay, in specific dollar amounts, at the end of a specific timeframe (30 business days).

Thank you

4:49 pm

I have written to your accounting department several times, informing you that vendor Relations says they cannot help with holds on payments and that I must write to your department, accounting. Your department writes back each time telling me to talk to vendor Relations. Vendor Relations tells me each time that I must talk to your department, accounting.

I would like to inform you that in the event I am not paid for the Work that was performed and the materials I have supplied at these homes, it seems I have no other recourse than to commence the process of placing mechanics liens on all the houses in which I have worked without being paid.

I will also speak to my lawyer about pursuing fraud/theft charges in a lawsuit that names the highest ranking employees of the accounting department and/or anyone else that may be responsible for placing my account on hold, these authorized invoices on hold, and/or anyone who knows, or should have known, who did this, and who would be able to assist me in having these "holds" removed.

Thank you

Desired outcome: Plumbers and other technicians bewareCustomers beware, the ship seems to have been overrun by gypsy pirates

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2:17 pm EST
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Choice Home Warranty Vendor/ Repair

I am a service provider in SC who did work for Choice Home Warranty. I recently have been told my account was closed and would have to wait a min of 365 days for payment. I completed 8 work orders submitted for payment and after 3 months of calling and being told

1.Never received fax

2.Proper paper work not on file

3.Fax machine not working

4.Check is in the mail

5.Accounts payable department closed

6.Check never mailed, its going out next week (Nov 23, 2021)

I have not received payment. I am hung up on every time I call to check on the status.

We have several thousand dollars wrapped up in the fraud of a company.

Desired outcome: $1341.80 be sent to us that is owed to our company for the work we completed.

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FedUpwithchoice
Belton, US
Mar 02, 2022 1:09 am EST

# 4 and #6 the ones I heard from them constantly. They sent me a check for a portion of what was owed to me and when I called them on it, they read back every amount that was supposed to be on the check, and it was short a couple hundred bucks. But they kept telling me that it was all paid on that check. Numbers don't lie. Besides that, I had spent money on parts for these poor customers and did a job and they denied my invoice for that which was over $300. They picked the wrong one this time. I will not give up on getting what is mine from these scumbags.

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10:45 pm EST

Choice Home Warranty Home Warranty Insurance

Signed up for 3 year plan because agent gave me huge discount plus lower Service fee of $65 per call . Usual 1 month waiting period , then called the day it got effective without even realizing it was the first day my coverage starts . Then Company disallowed repair of my dishwasher because it said problem was pre-existing . What a rip-off! We were just using it several days prior , in fact there were still CLEAN dishes inside! I changed over to different company !

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chrisplumber
briarcliff manor, US
Mar 02, 2022 8:20 am EST
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I worked for choice for the past 2 months almost every day of the week. Every day I would have AT LEAST 1-2 customers say they were fed up with choice, that it was a waste of money, why am I paying these people, this is fraud, etc etc

The lawyers would call them up and threaten to sue them for fraud and then they would suddenly get their jobs approved

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8:12 pm EST

Choice Home Warranty Choice Home Warranty

Choice Home Warranty operates a border line criminal organization. EVERY claim that I've ever filed with them has been a fight! Customer service means nothing to this company; actually, less than nothing! Don't expect anything to be fixed right way either. They have this absolutely antiquated approval process as well. They will send a technician out to "diagnose" the issue, and then they have to go back to their office and submit an email for approval. That's an automatic extra 24 hours. Then if they approve it, and you're lucky enough not to have to argue until you "stroke out", they'll order the part (i.e water heater) for you, rather than let the technician purchase and install right away. How does this efficient process of theirs work, you ask? You guessed it...another 3-5 days. Oh, I almost forgot, they'll also extort the installation cost from you ($500) before they'll order it. And, if you want to dispute it, they "pause the process", and you get to watch your water heater continue to leak in your attic while you wait another 2 days for a "supervisor" to call you

In short, they don't care how it all affects you. My advice, RUN as fast as you can from this company! They'll make your life miserable! I'll never give them another penny!

Desired outcome: Give me my money back!

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chrisplumber
briarcliff manor, US
Mar 02, 2022 8:21 am EST
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I worked for choice for the past 2 months almost every day of the week. Every day I would have AT LEAST 1-2 customers say they were fed up with choice, that it was a waste of money, why am I paying these people, this is fraud, etc etc

The lawyers would call them up and threaten to sue them for fraud and then they would suddenly get their jobs approved

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8:16 am EST

Choice Home Warranty Choice Home Warranty

In December 2021,air condition not cooling, I call Choice and put in a claim, Three different techs came out to access the job. All said it was a bad condenser. The last tech got the job I guess he had the better cost saving for Choice. Now we are mid January and repair is not corrected. Choice approved repair on condenser and labor but not the coil and labor( updating R22 condenser must come with a new coil, government guideline But they refused to pay for coil and labor) Next I decided to pay for coil, labor and crane( 3stories Condo) estimate cost out of my pocket $1000 to get job done. Tech had a non covered cost of $2209 ( cost too High)to do the job But would not give me a breakdown of charges. I ask for breakdown from Choice and tech and tech did not want to use crane. Crane was the best and safest method to remove and place condenser on roof. Tech stated if I use a Crane he will not do the job. Feb 15,2022, I Stop repair at this time and decided to find another repair service and Cancel all 8 sites services with Choice on Feb 17, 2022 . Now having problem getting all 8 sites Cancel. I could not this dispute resolved and I work with Choice and tech for 2 months. Now I got to work to get a refund from Choice. Choice IS NOT A GOOD HOME WARRANTY COMPANY AND CHOICE DECIDE THAT I WAS NOT IMPORTANT AND THE TECH WAS IMPORANT.

Desired outcome: Choice should have brought in another tech after this tech would not give a breakdown of cost of non covering repairs. (Beware of Non COVERING CHARGES)

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9:23 am EST

Choice Home Warranty Leaked Dishwasher and AC not cooling effectively

My Dishwasher has been leaking water since December 2021 and I reported it to Choice and they have failed to fix it or replace it despite sending the Technician out Twice.

My AC was found to have a leak during my yearly regular maintenance and Choice was notified to have it fix but they refused because they claim not to fix leaks in AC.

Very displeased with Choice Maintenance, I have been with them for more than two years and never required their service until now. They are a scam, they are cheaper than the others, so cheaper is not always better.

Desired outcome: I am going to cancel both Policies with Choice for both of my homes

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11:58 pm EST

Choice Home Warranty I would like the $827 paid to me for the labor and materials I did not received.

I purchased a home warranty from Choice. I needed to have my furnace replaced, which was part of my plan. My first call was around November 18. I had a company come out and they reported to Choice that the furnace indeed did need to be replaced but their company was booked up. The next company that Choice sent out was H&W Heating and Cooling LLC. Several red flags popped up. First, the company letterhead was H&S Heating and Cooling. Secondly, the company was not accredited by BBB. Finally, I compared their rates and they were about $200. more than Service HQ and Fahnestock Heating and Cooling companies. H&W was receiving $827 for materials and labor and my portion was $1045. Being a single senior woman I was not comfortable having that H&W completed the job. So, I asked Choice if I could just get the $827 and I would pick the company I preferred. They refuse to let me buy out the contract. Eventually, on February 18th 2022, I had to pay the full cost to get a furnace with Fahnestock Heating and Cooling. I was very satisfied with their work and the respect they showed me.

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Choice Home Warranty In-depth Review

Overall Rating: Choice Home Warranty provides excellent coverage and value for homeowners looking for peace of mind and protection for their home systems and appliances.

Coverage Options: Choice Home Warranty offers comprehensive coverage options for a wide range of home systems and appliances, ensuring that homeowners are protected against unexpected repair or replacement costs.

Claim Process: The claim process with Choice Home Warranty is straightforward and hassle-free. Homeowners can easily file a claim online or over the phone, and the company promptly dispatches qualified contractors to address the issue.

Customer Service: Choice Home Warranty is known for its exceptional customer service. Their representatives are friendly, knowledgeable, and always ready to assist homeowners with any questions or concerns they may have.

Pricing and Value: Choice Home Warranty offers competitive pricing and excellent value for the coverage they provide. Homeowners can choose from different plans to suit their needs and budget, ensuring they get the best value for their money.

Contractor Network: Choice Home Warranty has a vast network of qualified and reliable contractors who are available to handle repairs and replacements promptly. This ensures that homeowners receive quality service and have their issues resolved efficiently.

Transparency and Communication: Choice Home Warranty maintains transparency in their communication with homeowners. They provide clear and detailed information about coverage, terms, and conditions, ensuring that homeowners are well-informed throughout their contract.

Customer Reviews and Feedback: Choice Home Warranty has received positive reviews and feedback from satisfied customers. Homeowners appreciate the company's prompt and efficient service, as well as their commitment to customer satisfaction.

Additional Benefits and Features: In addition to their comprehensive coverage, Choice Home Warranty offers additional benefits and features such as 24/7 customer support, emergency service, and a generous reimbursement policy.

Industry Reputation and Accreditation: Choice Home Warranty has a strong industry reputation and is accredited by the Better Business Bureau (BBB). This accreditation reflects their commitment to ethical business practices and customer satisfaction.

Comparison with Competitors: When compared to competitors, Choice Home Warranty stands out for its extensive coverage options, competitive pricing, and exceptional customer service. They consistently deliver on their promises and provide homeowners with the peace of mind they deserve.

Conclusion and Recommendation: Overall, Choice Home Warranty is a reliable and trustworthy choice for homeowners seeking comprehensive coverage for their home systems and appliances. With their excellent customer service, competitive pricing, and extensive network of qualified contractors, they provide homeowners with the protection and peace of mind they need. We highly recommend Choice Home Warranty for anyone looking for a reliable home warranty provider.

How to file a complaint about Choice Home Warranty?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Choice Home Warranty. This title should be clear and to the point, allowing readers to understand the essence of your complaint quickly.

4. Detailing the experience: In the complaint details section, describe your experience with Choice Home Warranty thoroughly. Mention key areas such as customer service interactions, the quality of the service provided, delays, or any miscommunication. Include specific details about transactions, such as service dates, warranty coverage issues, and any refusal of claims. Clearly articulate the nature of the problem, steps you took to resolve it, including any communication with Choice Home Warranty, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or contracts. Please ensure you do not include sensitive personal information in the attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Choice Home Warranty, whether it be a refund, repair, replacement, or other forms of compensation.

7. Review before submission: Review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Choice Home Warranty on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Choice Home Warranty or other users, and you may need to provide additional information or follow-up actions.

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Contact Choice Home Warranty customer service

Phone numbers

+1 (888) 373-7924 +1 (800) 816-2688 More phone numbers

Website

www.choicehomewarranty.com

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