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Choice Home Warranty
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1.3 1359 Reviews

Choice Home Warranty Complaints Summary

92 Resolved
1258 Unresolved
Our verdict: If considering services from Choice Home Warranty with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Choice Home Warranty reviews & complaints 1359

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5:35 pm EDT
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Choice Home Warranty terrible customer service & denial of claim

Do not fall for this scam. I signed up for choice home warranty in august, ironically at the recommendation of a friend. On october 3rd, I called the company when my dishwasher stopped working - - no lights, no power, nothing. They initially scheduled me with a company who was to come out to "take a look" between 3-6 on friday afternoon. They called me at 2, asking to come early. I was still at work and could not accommodate them, but I assured them that I would be home during our scheduled time, and I was. At 4:15, I received a voicemail from a woman stating that the repair person was at my house, but no one was home, so we'd have to reschedule. Less than one minute later, I called back to tell her I was home, as evidenced by the cars in the driveway and the open garage door. The phone was busy. Busy. Busy. Then I called choice, who gave me the same busy number and told me to try again. I requested that I be assigned to another, more reliable repair company. This time, the person was to be at my house today at 4:30. He showed up at 5:45 and almost immediately asked how long i've been with choice, then said that choice almost always denies claims if you've been with the company less than three months. He proceeded to fix my dishwasher, run it, collect his check, and then he informed me that he had to disconnect it until he received approval from choice. If they approve it, he'll be back next week to fix it again. Minutes after this guy walked out with my check, I got an email from choice saying to call regarding my claim. Guess what? It was denied. Reason? Preexisting condition. After a heated discussion, I then asked to be transferred to whomever is able to process my cancellation request. I was put on hold, then the call mysteriously disconnected. When I called back, I was told that that department closed three minutes ago. Seriously, I can't believe I was stupid enough to fall for this. I am now out hundreds of dollars, my dishwasher is still broken, and something tells me that this company is not going to stand behind its services and refund my money. Plus, I just paid some guy to fix and then disconnect my dishwasher. I want to be reimbursed for the full cost of the home warranty, for my time that they wasted between the two repair debacles, and for the money that I paid the repair person to fix and then disconnect my dishwasher!

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5:46 pm EDT
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Choice Home Warranty home warranty

Do not do business with choice home warranty they deny alot of claims and do not pay there contractors that do make the repairs. I was doing work for them until I realized wasnt getting paid I was only paid 240.00 for 10 months I worked for them. And also what I saw was they were denying claims. On a a/c repair if contractor says to choice there filter is dirty they wont cover anything for that repair. And if an expensive repair comes up. For example if customer needs a new indoor coil, they have what you call non covered items. They only pay contractor couple hours labor. And homeowner pays all these non covered fees like disposal of old coil, attaching plenum back to coil, new drain pan, float switch, etc. So by the time you add it up it would be around same price if homeowner wouldnt had warranty verus what I charge to replace coil for someone doesnt have a home warranty. Its crazy what I saw going on its a very dishonest business. And they have contractors charge all these noncovered items so we look like the bad guy, but we have no choice they pay us just alittle bit and wont pay for the all the materials that go along with changing coil. I cant believe there still in business. They have all these ways around not covering items. Trust me dont get there home warranty plans.

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2:55 pm EDT
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Choice Home Warranty service contract

Choice home warranty is the only company that covers everything. However when you put in a claim that does not need a small part but needs a replacement... It's not covered.
When purchasing the policy, everyting is covered the sales person tells you if they can't fix it "they will replace it" for the co payment
Ha ha. So to sum things up, it's all covered till it needs replacement.
In fact the sub contractors told me they deny most claims and it's cheaper not to have a policy.
I called to cancel my policy going forward for future years. I was told that I can't because they would have to deduct for all previous calls. Each year should be separate for all future years

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3:02 pm EDT
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Choice Home Warranty a/c repair

If you are purchasing this for A/C service, "Forget About It". They consider Freon as a secondary damage, (the most expensive part about a repair. Even thought their contractor performed a service 9-15 they said the system had not been service. With temps in the 100 plus range A/C is a must. I had six contracts and they pulled this on three failures!

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2:19 pm EDT

Choice Home Warranty home warranty protection

This company has to be the worst Home Warranty company ever. We have had them about a year and they have not covered any issues we were experiencing. It takes weeks fro them to assign a technician for your issue. Our refrigerator went out and for a number of issues but because one of the issues was a leak they are not going to cover anything. Home owner beware! Having this company does not give you peace of mind.

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2:07 am EDT

Choice Home Warranty ac unit

After waiting 10 days (in 90+ degree weather) for them to find a technician we ended up buying a new unit. We switch to them from Home Warranty because they told us they provide service in two days. If they're going to sell you a warranty please stand by it. We definitely did not save any money on this service call!

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11:55 am EDT

Choice Home Warranty coverage and payments

I would never do business with Choice Home Warranty again. There are many positive reviews of this service, but not when it comes to Air conditioning parts replacement. Choice charges an additional fee for this service, which I paid. When my air conditioner went out in 2015 I called and was told they don’t cover ordinary maintenance. OK, that sounded logical so I paid $100s out of pocket, plus the service fee to fix the problems. This year I had the same air conditioner trouble, a technician was sent out, told me I needed replacement parts and took pictures to submit to Choice. My claim was denied for “lack of maintenance”. Their own contractor supposedly performed the maintenance one year ago and they claimed to have a record of the claim, but not “what maintenance” was performed. Dealing with customer service at an “elevated” level was extremely confrontational, with customer service asking for complete annual air conditioning maintenance records from the time the units were installed! The bottom line? Choice is OK to pay for the small stuff, but when it comes to anything major, WATCH OUT! I had to pay close to $4000 to resolve my issues. They offered me $500 after I told them I was going to post negative reviews. $500 was not going to but my silence or outrage, but their offer indicates to me they know they have a problem with air conditioning claims and don’t want negative press.

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11:14 am EDT

Choice Home Warranty home warranty

If you are considering this company for a home warranty, please think twice, three times, etc. Less than a year ago, I purchased a seven-year warranty. A portion of it ($1, 000) was paid by the previous homeowner as agreed upon in the sales contract and the balance was paid by me in four installments on my credit card. Choice Home Warranty hired three different companies to fix a recurring problem with my ice maker in my refrigerator and each time I had to pay my copayment. After six months and countless visits by Choice Home Warranty contractors, it was finally fixed. I was extremely discouraged even from the very beginning and within the first month, threatened to cancel but was talked out of it with the promise of repairing the problem. Over the course of the next several months, this happened several times (over the phone and in writing). In May, I disputed one of the four credit card transactions in attempt to get Choice Home Warranty to act but instead they cancelled my service. The problem now is they owe me the balance from the $1, 000 paid by the title company and I've been waiting and attempting to get my refund for three months but to no avail. I've contacted the BBB of New Jersey who attempted to help but didn't get anywhere either. They indicated I should contact New Jersey Division of Consumer Affairs and I've filed a complaint. I am a single mom and feel I am too little to fight a big company like Choice Home Warranty and they know this. They are taking advantage. I write this attempting to warn others. Thank you.

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9:44 am EDT

Choice Home Warranty coverage and payments

I signed up on July 14th and they took a monthly payment that day then again took another payment on August 1st. Then my A/C stops working on August 19th and I was told that they would not cover the Freon because it was a pre-existing condition. I have not had any problems with my A/C in the 9 years I've owned my home. We have had numerous days of 100 degree or higher weather and no problem cooling my house to 68 degrees until last Thursday. Then I'm told that my unit was 8lbs low of Freon. I have had American Home Shield for 9 years and I switched because this company was recommended to me and I was not happy with AHS contractors response time. I'm sorry but this makes no sense to me other than I got SCREWED by CHOICE HOME WARRANTY on my claim & have paid 2 months premium and only been covered for 22 days as of today. I really hope no one else has to go through this with this company. I'm sorry I ever switched companies. I am not reading reviews on YELP about this company ant the same thing is happening to way too many people.

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9:11 am EDT

Choice Home Warranty forget about trying to get paid out from these crooks

Bought a policy in good faith "for peace of mind" as their slogan states. A/C unit not working well. First claim, did everything by the book. Engineer found evaporator to be leaking. Claim rejected due to lack of maintenance! We purchased the property 10 months ago, they knew this but it wasn't mentioned on purchasing the policy that this might be a problem. As it happened though, while renting the property, it had been under full maintenance contract with a local specialist during the last 4 years. Even showing copies of these invoices there was no change to the decision. First of all "we needed photo's of each maintenance work" to support out claim, another time "serial numbers" were required of the A/C unit - when clearly the address was shown on each invoice, along with work carried out and when and where. Tbh I can't think of more information that I could have given to support this genuine claim. Ultimately...If I couldn't get them to pay out with ALL this information - you have ABSOLUTELY NO CHANCE! Don't waste you're money.

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10:08 am EDT

Choice Home Warranty extortionist, won't pay, claims withholding funds promised

Purchased a home, with warranty. Paid $450 for a year. A/C part broke a month later and they agreed to pay for the work to be done. I called to check on the reimbursement check and they decided they were only going to pay a fraction of what they promised. After hours of time on the phone and repeated phone calls, they finally agreed to pay the amount. I called on 08/16/16 to check on the status and they sent me to a manager in the cancellations department. I told them I was very unsatisfied with the company and how they had been treating us from the initial claim beginning.. Andy the senior manager, said that he was going to withhold the reimbursement check until I signed a release form that stated I was going to keep my mouth shut and not leave bad reviews, or send complaints to governing bodies. This is extortion for my own money. And last I checked this is America and I have the right to freedom of speech. I also have the right to leave a bad review in good faith based on factual instances. This company refuses to pay claims and claims they aren't about making money yet they make any excuse they can to get out of paying. No one should be bullied in signing something to keep them quiet about a company who is doing wrong. The more research I do on this company, the more I see that they are a crooked company and they've already had to pay thousands and thousands in restitution..

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Shree18
, US
Jun 17, 2019 9:49 pm EDT

I have been through the same. They denied with fraudulent reasons when the technician they sent clearly states that it is due to wear and tear. If this is a real company they should do an inspection before issuing a warranty. This is a fraud company and need to stop their business and cheating ppl.

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10:28 am EDT
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Choice Home Warranty ripoff, lie, illegal

Choice Home Warranty
June 3, 2016
claim #[removed]
Had membership for over 7 months and never filed a claim until our A/C stopped working in June. Besides the long hold time over an hour and several calls to file the claim, was denied coverage even though their motto is we will make it right. After several calls and hours/days later finally activated claim, was assigned a contractor with no work history or valid # to schedule appointment. After continuous calls and complaints, again Choice assigned another contractor, agreed to fix unit and Choice ordered a part for the repair. Service day finally arrives and Choice ordered the wrong part and tried to get contractor to just make it work by making adjustments that were illegal. I have never experienced such poor service, rude service reps, lack of knowledge, and trying to make a contract do an illegal install. Refund for out of pocket expense of $5700

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12:10 pm EDT

Choice Home Warranty does not perform. had to take them to small claims court

Had a problem with a Bosch washing machine. company that came out had never worked on one. They then lied to CHW about the issue, even though the machine had a digital read out of what was wrong. Tried for weeks to resolve the issue with them, to no avail. Could not get anyone other than a sales person on the phone. Their administrative staff hides behind the "telephone. Then sued them in Bedford, Ohio Court (Public Record). Have a Judgement against them and waiting for payment. If not received soon, I will be filing additional complaints with New Jersey Attorney General's Office. This was actually the second claim I had with them that there was an issue of their contractor making a false representation to CHW about what the real problem was. They hire contractors that are not licensed and have no address. Stay away from this company.

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6:06 am EDT
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Choice Home Warranty fails to pay claims.

Beware... Beware... Beware... Predatory company

We purchased a home warranty from choice home warranty after believing their promise of "never having to pay for covered home repairs again." in june of this year we had our air conditioning unit serviced as it was failing to cool properly. A technician from choice warranty was dispatched to do the work. He repaired a leaking valve and added freon to the unit. Choice home warranty paid the claim. 30 days later the unit stopped working and this time the technician discovered the compressor in the unit had failed. Within a few scant minutes of the technician filing a claim, choice home warranty denied it.

When asked why, we were told it was due to improper maintenance of the unit. We provided written documentation showing that it had been properly maintained and was in perfect working condition. We asked to speak to a supervisor (Regina), who told us they made a mistake. The claim wasn't denied due to lack of maintenance, it was denied because the ac unit had a "hard start" wire which proved there was a previous problem with the unit and therefore caused a pre-existing condition which voided the warranty. This was an out and out lie...

When we questioned the technician, he emphatically stated there was "not" a hard start on the unit, but it was in fact, in perfect working condition when he serviced it a month earlier. We then spoke with a different customer service supervisor (Jose), who for a 3rd time changed their story, and stated the denial was in fact due to lack of maintenance on the unit. When asked for specifics, he said the unit failed because of low freon which caused the unit to burn up. We had the technician check, and the failed compressor was in fact full of freon.

Thru research it has become very clear that choice home warranty is a predatory company which employs deceptive sales tactics to con customers with false claims of great service, when if fact, they have no intention of paying larger claims. They recently were forced to pay a huge court settlement (Almost $800, 000.00) due to deceptive sales tactics and failure to pay claims. They are still doing the same thing and needs to be put out of business

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4:03 pm EDT

Choice Home Warranty home warranty

Choice Home Warranty
Buyer Beware

This company is a terrible company with a lot of small print to get them out of paying claims for almost every situation your home could have. I work as a Fireman full time and my part time business is construction. I have well over 30 years experience in construction and home repair. The last thing I want to do when I get home is work on my own stuff so I decided to look into home warranties. Knowing that my home is almost 20 years old and the AC units and some of the appliances are original to the house I thought it would be money well spent to insure these items. WRONG! I chose to go with Choice Home Warranty because they said no pre inspection and they cover items wearing out as well as offered Septic pumping for an extra fee. Last year I signed up with them on 12/22/2015 for monthly installments of $51.25/month. This is where the night mare started.

First Claim 3/12/2016 Toilet base broke

My first claim was In March 2016. We had a family event planned for March at our home where my wife’s and my family were invited. The toilet in our main bathroom serving the living room and kitchen area of the home started rocking and was not secured tightly to the floor. I chose to have it fixed before the arrival of our company. I called Choice Home Warranty and made the claim. They sent out a company called Mr. Smith’s Home Repair. Mr. Smith himself showed up to make the repair. First off he said he would have it fixed in 15 min. Since I took off work to have the repair done I kind of needed to know an approx time I could go back to work. A few min into the job Mr. Smith asked if I had a drill bit he could borrow. I assisted Mr. Smith and gave him some bits. After approx 2 hours of messing with the toilet Mr. Smith came out and said he could not fix it but would have one of his guys that is better at these type repairs come the next day to fix it. I paid my 60 dollars and he left. I went into the bathroom and looked after he was gone and the toilet was lying on its side in the middle of the floor and the pipe was open where the sewer gas was now coming into my house. The next day no one from Mr. Smith’s Home repair called to schedule a time to make the repair. I called Mr. Smith and left several voice messages over the course of several days with no returned phone calls. I then began to call Choice Home Warranty who said they would get in touch with him. So by now my event is the next day. I had the party and was so embarrassed that my main bathroom toilet was lying on its side and had to have all my guests use the other two bathrooms in the bedrooms. Finally one of Mr. Smith’s helpers called and said he was going to come out to make the repair. My wife took off work this time to meet the repair man. Around the scheduled time she called me at work and asked me to come home, the repairman got there and she did not feel safe. I came home to find a guy with dreadlocks that looked like he just got out of prison working on the toilet. After meeting the guy he was very nice and seemed knowledgeable of the problem. He apologized for Mr. Smith. He began to make the repairs. He instructed me that the wax ring under the toilet was an excluded item. REALLY WTF? How can you install toilets or repair them without a wax ring. I went to home depot to get one so he could get the thing fixed. Well the good news is the toilet does not rock any more. The bad news is every time the wind is out of the north we smell sewer gas in that bathroom and most of the tile around the toilet is chipped broke and coming up. The smell is coming from the base of the toilet verified by a gas detector I brought home from the fire station to find the smell.

Next claim. 3/12/2016 Septic pumping.

My aerobic maintenance company advised me that my septic tanks were full and needed to be pumped out. I made this claim on the same day as the toilet claim. Choice Home Warranty was unable to find a company to take the job but they said they would continue looking. Several weeks later I again called Choice to find out why no one had been contacted to pump my tanks. They called me back shortly and said they found a company that would take the claim. A lady from the company called me the next day and advised me it would be 2 weeks before they could work me in. She advised me to have the gate open and dogs put up and to leave a check in the amount of 60.00 for the technicians. I did as instructed on the appointment day. They showed up on time did the work and left. The next day I received a call from the same lady stating that Choice was not paying them what they charge for the pumping and I would need to pay the rest. A difference of 140.00 more. She said that when they received the contract from Choice they did not realize that they would be paid so little.(Fine Print) I respectively told her that that sounded like a problem between her company and Choice. I was never advised of the up charge prior to the doing the work nor did I authorize any other payment than the 60.00 co pay which I had already paid. I still continue to get bills in the mail for the difference.

Next Claim Plumbing leak

On 6/13/2016 I walked out into my garage to find water on the floor. I bent over to move the door mat to find the mat was soaking wet with hot water. I tracked down the leak to find it was in the wall and it was in fact hot water. I turned off the hot water the leak stopped. I and again called Choice. They said they were dispatching Mr. Smith Home Repair to my home. I immediately said OH HELL NO YOUR NOT! Been there done that. Needless to say a week later I still had the leak. They said they were unable to find a plumber in my area that would take the claim. Maybe it’s because Choice pays their contractors so little. Frustrated, I tore the wall out to find the leak was at floor level right at the concrete. I called Choice again. This time they said the repair was not covered. My policy did not cover slab leaks that if I read the policy slab leaks are excluded. I told them that it was not a slab leak it was at the slab not under the slab. Again claim was denied. I fixed it myself with an 80 cent copper coupling then repaired the wall. (fine print, wall repair is not covered even if it’s a necessary to make the repair.)

Next Claim 8/6/2016 Air Conditioner not cooling

I made the claim on Saturday when my almost 20 year old AC stopped blowing cold air. To my surprise I receive a phone call from Bock Heating and Air on Sunday morning stating they were on their way. The technician showed up as scheduled. Quickly found the problem. Locked up compressor. He stated that since my unit was a 1997 model and used R-12 refrigerant a new compressor was not available since lawmakers made R-12 illegal. He stated that I would have to have my unit replaced with a newer unit that uses R-410A. He said he would contact Choice to have the claim reviewed. Well I received a phone call today 8/8/2016 to tell me that my claim was denied. They said it was for lack of maintenance. They stated that the compressor locked up due to overheating. It’s been 104 here every day for the last week. Hell Yea its hot. This is total BS! Lack of maintenance. I have both units on my house serviced ever spring and fall. Filters changed regular a minimum of every 30 days, condenser washed every time I mow my grass. I was told by a very rude woman that sorry they made their decision there is no dispute process. I asked for the cancellation dept. After about a 15 min hold another very rude woman came on the line. I spoke my piece told her it was BS. The unit was nearly 20 years old had always been properly maintained which I have records of. I explained to her that The US Dept. Of Energy states that the life span of a Central Air unit is 16.9 years. During the 15 min on hold waiting to speak to this rude person the voice on the recording kept saying that Choice Home Warranty will be there for you when things wear out because things do wear out. I was told by the rude lady that she would send me a cancellation form. Sign it send it back then she will send me 250.00. Guess that’s to try to buy my silence or in some way make me feel better since they stiffed me on replacing my AC unit like I under stood they would. So it appears when they are looking at a $4000.00 dollar plus claim they just deny the claim for some made up BS reason and let you out of your contract with no early cancellation fee and give you $250.00 as a token of their appreciation.

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11:38 am EDT

Choice Home Warranty service call on ac unit being denied due to their claim of pre-existing problem

6/13/16 purchased warranty* 7/19 submitted a/c claim #----3385 not cooling* ans questions about the unit/explained had annual check 8/15 all was well* 1st. tech never came*resubmitted claim 7/25 [during all the calls/emails to cs 5+ times about this claim no one ever mentioned/alluded this may b pre-existing nor posed the scenario used by the sup. as listed below] *7/27/16 tech said it 2 gal. low of freon & due to unit age seemingly a slow leak. He was told not to service unit[policy to new and preexisting issue]. After 20+ min. holding, I spoke with sup. after receiving and email & call while tech was still here. Supervisor said claim was to new to have a problem that soon and thus it is considered pre-existing since a leak couldn't have happened within the time span of the time the policy was valid [according her it became valid 7/13/16 and for it to have a leak within 2weeks of my claim 7/19 is the result of a pre-existing issue. So I guess their reps are all psyche. Regardless of how old the unit is you still can't tell me nor can I determine when a leak happened especially when I had it checked with clear bill of properly operating 8/15/16 by Home Depot [of which I'm always satisfied with their contractors that have worked on our properties]. I stated how am I suppose to have known it was leaking or when it started to leak and that you'll never know something is wrong until you check it. She stated their policy doesn't cover pre-existing. Went back/forth a couple of times my trying to understand when a claim is submitted how would a person know something was a problem before calling that caused the malfunction. The best consolation the tech could give was they are assuming the leak was there before due to the age 15.5 yrs. which lasts upto 18yrs. Well what's the point if they claim pre-existing of something of which I would have not known. We are cancelling. You can't KNOW every problem b4 it exists you can have issues with new purchases. Heed the Reviews

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1:14 pm EDT

Choice Home Warranty unethical, scam - do not trust

What ever you do, DO NOT get a Choice Home Warranty! These people will do anything and everything to get out of paying their claims.

After a very aggressive sales pitch where they promise to make your home "worry free", I've had their warranty over a year now and they have denied almost all of the claims. The couple of haven't been denied all have had a limited payout. For example, my dishwasher went out and all they would pay was $184 - not nearly enough to replace it.

This summer I've had a pool pump and an air conditioning unit go out - both denied. They didn't pay the AC claim because they said the filter was backwards.

On top of that, they don't contact you when there is an issue. You have to call them - and when you call them, you are placed on hold usually for at least 10 minutes and normally longer. Horrible customer service.

If you're looking for a home warranty company, trust me and all these other reviewers, do not go with them.

There is really nothing good about this company. Horrible experience.

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7:48 am EDT

Choice Home Warranty home warranty

If you're planning to have a home warranty policy be very careful and shop around.I choose chores home warranty company and that was nothing but a huge disappointment.this company just taking your money sending you never heard professionals with unmarked car, and later I find out everybody has a horrible customer report online . Finally a company declared my AC compressor has to be changed.my unit was always maintenance well maintenanced, but of course they denied the coverage due to the lack of maintenance. I am assume all the positive feedback from customer are fake. Do not hire this company. If you're calling them about your claim take 30-40 minutes to get through to them. After you talk to them they most of the time will decline your claim and when you canceling them they will charge a cancellation fee for each months you still have The coverage with them. I made a big mistake because I didn't search deep enough into their history.

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11:59 am EDT

Choice Home Warranty not complying with warranty

I recently had a leak in one of the cold water pipes running across the ceiling in my main bathroom. Called Choice Home Warranty and 24 hours later I was contacted by a service man. He removed a 2' X 2' section of sheetrock (soggy through and through), located the pin hole leak in the copper tubing, cut out a section and used a "shark" connector to connect the two pieces. Problem fixed. The next day, I received a call from Choice Home Warranty telling me the leak was not covered as it was behind an obstructed ceiling (i.e. sheetrock). Their warranty says, "Note: HWA will provide access to plumbing systems through unobstructed walls, ceilings or floors, only and will return the access opening to rough finish condition."
I read them the warranty and asked how this wasn't covered. The first person I talked to said they don't cover obstructed walls or ceilings. I stated that the ceiling was not obstructed, the pipe was behind sheetrock. An obstructed wall would be like, for example, a bookcase in front of the sheetrock, and that in excess of 99% of all plumbing is behind sheetrock in any home. She said there would have to be a hole there first for it to be covered.n Obviously, I was incredulous about that answer. I then asked her why they would cover the repair to the sheetrock 'access' opening to a rough finish condition if it was already open? She didn't have an answer for that. I then asked for a supervisor and was connected to "Arkim" (first name only). He basically repeated what the first woman had said, and that I "wasn't reading the warranty correct(ly)." I then asked to speak to his supervisor and his response was "There is no one above me you can talk with." I would WARN anyone interested in using Choice Home Warranty about this experience. The warranty says what it says, not what the Choice employees (in their infinite wisdom) choose to interpret it saying. An "unobstructed wall" is NOT the same thing as an "unobstructed water pipe".

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10:58 am EDT

Choice Home Warranty do not buy choice home warranty

Do not buy choice home warranty! Choice home warranty is a poorly run company and doesn't deliver on its promises. Our air conditioner quit working and they assigned a service provider to come out to our house. When we called to make an appointment, the service provider hadn't heard of choice. When we did get a technician out, he diagnosed the problem, it took some time to get approved by choice, then he repaired the motor.in checking the motor once it was installed, the compressor burned out. Choice won't pay for that because it was not diagnosed on the first call. When we have called choice to try and get clarity, or try and get responses for approvals, we had to wait on the phone for hours. During the time on hold, you listen to a running conversation about how choice provides a quality customer experience. Yesterday I timed my wait time; when I initially called, the recording said I had to wait 36 minutes (Quality customer service?). I actually talked to someone 1 hour, 3 minutes & 13 seconds later. At which time, my claim was denied. They had sent me an email asking to call about my claim - they couldn't say in an email that the claim was denied? Also, you cannot talk to anyone to complain unless you are put back into the phone tree and wait up to an hour to talk to someone who can't help anyway. They do not provide any customer service! The company obviously doesn't want to hear complaints.

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Choice Home Warranty In-depth Review

Overall Rating: Choice Home Warranty provides excellent coverage and value for homeowners looking for peace of mind and protection for their home systems and appliances.

Coverage Options: Choice Home Warranty offers comprehensive coverage options for a wide range of home systems and appliances, ensuring that homeowners are protected against unexpected repair or replacement costs.

Claim Process: The claim process with Choice Home Warranty is straightforward and hassle-free. Homeowners can easily file a claim online or over the phone, and the company promptly dispatches qualified contractors to address the issue.

Customer Service: Choice Home Warranty is known for its exceptional customer service. Their representatives are friendly, knowledgeable, and always ready to assist homeowners with any questions or concerns they may have.

Pricing and Value: Choice Home Warranty offers competitive pricing and excellent value for the coverage they provide. Homeowners can choose from different plans to suit their needs and budget, ensuring they get the best value for their money.

Contractor Network: Choice Home Warranty has a vast network of qualified and reliable contractors who are available to handle repairs and replacements promptly. This ensures that homeowners receive quality service and have their issues resolved efficiently.

Transparency and Communication: Choice Home Warranty maintains transparency in their communication with homeowners. They provide clear and detailed information about coverage, terms, and conditions, ensuring that homeowners are well-informed throughout their contract.

Customer Reviews and Feedback: Choice Home Warranty has received positive reviews and feedback from satisfied customers. Homeowners appreciate the company's prompt and efficient service, as well as their commitment to customer satisfaction.

Additional Benefits and Features: In addition to their comprehensive coverage, Choice Home Warranty offers additional benefits and features such as 24/7 customer support, emergency service, and a generous reimbursement policy.

Industry Reputation and Accreditation: Choice Home Warranty has a strong industry reputation and is accredited by the Better Business Bureau (BBB). This accreditation reflects their commitment to ethical business practices and customer satisfaction.

Comparison with Competitors: When compared to competitors, Choice Home Warranty stands out for its extensive coverage options, competitive pricing, and exceptional customer service. They consistently deliver on their promises and provide homeowners with the peace of mind they deserve.

Conclusion and Recommendation: Overall, Choice Home Warranty is a reliable and trustworthy choice for homeowners seeking comprehensive coverage for their home systems and appliances. With their excellent customer service, competitive pricing, and extensive network of qualified contractors, they provide homeowners with the protection and peace of mind they need. We highly recommend Choice Home Warranty for anyone looking for a reliable home warranty provider.

How to file a complaint about Choice Home Warranty?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by clicking on the 'Sign Up' option and following the registration process.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Choice Home Warranty. This title should be clear and to the point, allowing readers to understand the essence of your complaint quickly.

4. Detailing the experience: In the complaint details section, describe your experience with Choice Home Warranty thoroughly. Mention key areas such as customer service interactions, the quality of the service provided, delays, or any miscommunication. Include specific details about transactions, such as service dates, warranty coverage issues, and any refusal of claims. Clearly articulate the nature of the problem, steps you took to resolve it, including any communication with Choice Home Warranty, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or contracts. Please ensure you do not include sensitive personal information in the attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Choice Home Warranty, whether it be a refund, repair, replacement, or other forms of compensation.

7. Review before submission: Review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Choice Home Warranty on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Choice Home Warranty or other users, and you may need to provide additional information or follow-up actions.

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Contact Choice Home Warranty customer service

Phone numbers

+1 (888) 373-7924 +1 (800) 816-2688 More phone numbers

Website

www.choicehomewarranty.com

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