Choice Home Warranty
reviews and complaints

I started the contract with Choice Home Warranty (choicehomewarranty.com ) on 10/27/2008 covering HVAC and making onetime payment of $344 for the contract lasting one year. On 12/02/2008 2 units (furnaces) stopped working. I contacted Choice with repair request. The technician was sent on 12/03/2008 to do the diagnosis - control boards needed to be replaced. Choice refused a repair without additional documentation. The following documents were submitted:

- home inspection report done upon purchasing the property

- diagnosis/checkup of the HVAC systems done on 07/27/2007

- repair and checkup of the HVAC systems done on 06/26/2008

After many phone calls and 14 days with no heat, the customer representative from Choice: Ron Stillwater stated that the repair could not be cover because:

- it is odd that two of the systems fail in the same time

- there is no date on the document from 6/26/2008 - even though it is printed

- there is no signatures on the receipt from 06/26/2008 - even though is states on the receipt that it is a electronic invoice and the authenticity can be proven by contacting the company that did the repair/checkup service on 6/26/2008. Ron Stillwater stated that no company will be contacted.

- there are many inconsistencies in provided documentation - with no additional comments provided.

I need to add that dealing with this guy (company) was the worst customer service experience. Imagine rep. screaming, inventing stories that do not add - the management needs to review your files - and than 5 sec. later - it just popped up on my screen that your claim was denied. I asked for the manager many times but never no one was available. He was accusing me of taking long time sending the documentation where in fact they (or he) were not replying to my faxes, emails and phone calls. The faxes were being lost and I had to resend the documentation. I felt like it was really immature, irresponsible, unprofessional, sneaky thief one person shop.

I filed a claim with Choice Home Warranty on 6-8-09 for my oven. They sent a technician out that could not repair the oven and said part were no longer available. Choice contacted me about 2 weeks later with a very low offer to settle the claim rather than replacing the oven as the warranty states. They tried to tell me it could be fixed even though their technician said it can't. They told me I could wait 2-3 months for them to aquire the parts to fix it or accept their low offer. However, they could not give me the name of a company from which they intended to acquire the parts. I told them to send me the money, but to date on 8-10-09, I still have nothing from them. Another call to their customer service today resulted in them giving me a check number that they say was mailed 7-27-09, but they would check on it and see if it might have to be re-issued. They never sent one out, I know it and they know it. NEVER DEAL WITH THESE PEOPLE. THEY NEGATE THEIR OWN WARRANTY PROMISES AT SOME PLACE IN THEIR AGREEMENT. THEY SHOULD BE SHUT DOWN.

Brad Collins promised us that all of our appliances would be covered after 30 days. We purchased 2 home warrantys for two rental proerties. We explained that the properties were rental properties and because we don't live there we a re never sure of the condition of the appliances. Well just after the 30 day waiting period a tennant on a covered property moves out and we discover that the refrigerator is not working. We call CHW. They send a tech who opens the frige door glances in the ice box, and without even removing a screw driver from his tool bag summarily declares that the frige needs a heater element, bi-metal, and motherboard. CHW refuses coverage stating that the broken parts were a pre-existing condition; never mind the 30 day waiting period designed to prevent pre-existing conditions from being claimed. We called them and their representative desperately tried to engage me in an argument. I told him that if he did not make good I would charge back on the credit card and that I would not argue. He became angry and hung up on me. We called the credit card company and started a dispute. Meanwhile we got a new home warranty (AHS) and they sent Sears out to fix my fridge. Turns out that only a heating element needed replacement and that this was not a pre-existing condition. Long story short...we won the dispute with the credit card company and the department of consumer affairs (the licensing agency) is using the information we provided them as further evidence in an action to rescind their license to conduct business.

What an absolute ripoff! They will not cover my broken appliance and are so rude that it's unbelievable. They are in New Jersey. They should not be in business.

I have been a customer of Choice Home Warranty for years and my first claim was denied. I realized my washer (4 years old) was leaking. I called to file a claim the next day to Choice. They sent a repair man that I paid $45 as required and he told me that the drum seal was cracked and the whole inside of the washer was rusted and the washer needed to be replaced. Apparently the washer had been leaking for a while but the water never came to the front, it all drained to the back of the washer which was out of sight. The washer is a front loader with a base so it stands about 5feet high. They told me my claim was denied because it was my fault that it was leaking and they would not cover it. My only option is to send letter to their claims department and wait another 30 days for them to review. Are you kidding me... I NEED A WASHER NOW! They should be shut down before anyone else gets SCREWED!

This is from the New Jersey website for Choice Home Warranty:

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Choice Home Warranty's rating include:
Length of time business has been operating.
428 complaints filed against business
6 complaints filed against business that were not resolved.
Length of time business has taken to resolve complaint(s).

According to information in BBB files, the business was previously headquartered at 244 Madison Avenue in New York City. As of May 2009, that location has an unsatisfactory record with the BBB serving Metropolitan New York due to a pattern of complaints, and the business has not corrected the underlying reason for the complaints.

Prior to May 2009, BBB serving New Jersey has processed no complaints against the location in Edison, NJ.

I have choice home warranty. My microwave oven stopped working. I called them and they sent a technician from Masterminds Of Appliances to come take a look. James Pierre (JP) from Masterminds Of Appliances came and took a look at our microwave and cooking range and made the following comments

Door Assembly needs to be replaced. Also top ---(this word is not quite legible) panel is broken need to be replaced as well.

Masterminds of Appliances invoiced me for $60. I was very reluctant to make a payment without any service, However JP told me that it was their policy & they needed to order a part in order for that to be fixed and they cannot order the part if i did not pay the $60. JP also assured me that they do not do business like that and that i can trust him & that he was going to order the part & fix it as soon as the part arrived (in about 10-15 days) I reluctantly made the $60 payment only to receive a call back from Choice home appliances telling me that it is not covered under the insurance.

I feel cheated of my $60 and also the insurance premium that i have been paying every year.

JP does not answer my phone calls anymore.

This Company has got to be even worst than C&P Plumbing, crooks. On 5 june 2011 we awoke to water flooding the luandry room in our basement we called Choice Home Warranty Co and expressed to them the issue they in turned gave us three plumbers in our area to use. C&P plumbing being one, "another story", after claling the other two and gettign one we called Choice home warranty back to give them our findings on the plumber who would come out to do the work. Before we called the plumber back to tell them to come fix the pipe and was told this would have to wait until monday two days later with no running water and a infant and two small boys in the home. We asked them their reimbursment policy and they tell use we will send you aform to fillout and send back with the amount and work done and we will give you back your money. We do just that. Come a week later we asked them where we are in the reimbursement process and are told we can't reimburse you for un-authorized work even if it is covered under our policy because there was no one there to give us a authorization number. so we are out the 346.00 for 30 minutes of labor.There was a pin hole then you get a supervisior on the phone who tells you that this issue is covered but can't be reimbursed because there was no authorization number.

have a service company we did work for them back in october 2010 total invoice 400.00 we never seen a penny, i clled them a million time i always speak with a peice of ### stainley from payable departement, and he always say we did not get the invoices, i faxed those invoices like a thousand time and he still denyng that he has them i contacted BBB, was no help, i filled a claim today 05/11/2011 with small claim court, now i am waiting for court day.they are a ripoff and nobody does anything to stop them, something has to be done.

i have a service company we did work for them back in october 2010 total invoice 400.00 we never seen a penny, i clled them a million time i always speak with a peice of ### stainley from payable departement, and he always say we did not get the invoices, i faxed those invoices like a thousand time and he still denyng that he has them i contacted BBB, was no help, i filled a claim today 05/11/2011 with small claim court, now i am waiting for court day.they are a ripoff and nobody does anything to stop them, something has to be done.

You are not the only one with problems from this company. Please check out my group - Choice Home Warranty Claims.

I purchased a home warranty with Choice 5/03/2011 for a 1yr contract. I paid $365.. In June 2011 have a small child and the A/C went out..the techs said it had a compressor that needed to be replaced..I sent in the required documentation and they still flat out refused to honor the claim. The customer service (Mike) was very rude and the Supervisor (John) was a joke. This company needs to be stopped and I am pursuing a class action law suite against them.

Please contact me if you have a problem with Choice Home Warranty. I will give you all my case numbers of open cases with the FCC, Texas Attorney General and NJ Attorney General. I have also been in contact with a couple of attorneys interested in a class action against this company because of NUMEROUS complaints logged against Choice Home Warranty.
fallcolor10@gmail.com...together, we can shut this company down!

So, I have been given this number for you to call and there will be a person to answer the phone: [protected] . Tell them you want to file a complaint against Choice Home Warranty.

Richard Zitelli, Investigator
E-Commerce Investigative Unit
Office of Consumer Protection
Division of Consumer Affairs
Office Of The Attorney General of the State of New Jersey
124 Halsey Street
P. O. Box # 45025
Newark, New Jersey 07101
Tel# [protected]
FAX# [protected]
e-mail: e-commerce@dca.lps.state.nj.us

I just had the same thing happen to me with this company. I would like to join your class action suit. Please contact me at barbievette72@yahoo.com

Thank you for posting!
Barbara.

Please contact me if you have a problem with Choice Home Warranty. I will give you all my case numbers of open cases with the FCC, Texas Attorney General and NJ Attorney General. I have also been in contact with a couple of attorneys interested in a class action against this company because of NUMEROUS complaints logged against Choice Home Warranty.
fallcolor10@gmail.com...together, we can shut this company down!

So, I have been given this number for you to call and there will be a person to answer the phone: [protected] . Tell them you want to file a complaint against Choice Home Warranty.

Richard Zitelli, Investigator
E-Commerce Investigative Unit
Office of Consumer Protection
Division of Consumer Affairs
Office Of The Attorney General of the State of New Jersey
124 Halsey Street
P. O. Box # 45025
Newark, New Jersey 07101
Tel# [protected]
FAX# [protected]
e-mail: e-commerce@dca.lps.state.nj.us

Please contact me if you have a problem with Choice Home Warranty. I will give you all my case numbers of open cases with the FCC, Texas Attorney General and NJ Attorney General. I have also been in contact with a couple of attorneys interested in a class action against this company because of NUMEROUS complaints logged against Choice Home Warranty.
fallcolor10@gmail.com...together, we can shut this company down!

So, I have been given this number for you to call and there will be a person to answer the phone: [protected] . Tell them you want to file a complaint against Choice Home Warranty.

Richard Zitelli, Investigator
E-Commerce Investigative Unit
Office of Consumer Protection
Division of Consumer Affairs
Office Of The Attorney General of the State of New Jersey
124 Halsey Street
P. O. Box # 45025
Newark, New Jersey 07101
Tel# [protected]
FAX# [protected]
e-mail: e-commerce@dca.lps.state.nj.us

Purchased a Choice Home warranty claim about 5-1-11 because my central air unit was not cooling. they sent a technician out & he submitted a repair order to Choice. Received a call from them & was told that I needed to provide documentation that my unit had been properly serviced. I sent them the documentation & have not heard back from them. The repair technician stated that he has also been calling & they keep putting him on hold. I guess I am just out of the cost of the home warranty, $365.00 and I will have to make the repairs on my own. But, I am contacting the attorney general & filing a complaint. If you live in the State of Missouri & have had a problem with this company, PLEASE CONTACT THE MISSOURI ATTORNEY GENERAL'S OFFICE to file a complaint. WE NEED TO GET A CLASS ACTION SUITE GOING!

Sounds so much like my experiences with them...they never intended to pay anything.

You are not the only one with problems from this company. Please check out my group - Choice Home Warranty Claims. They are formerly out of NY.

I signed up 5 months ago for 3 years for $1050.00. I have had nothing but problems with them.
When my A/C stopped working I called them and they sent out someone to fix it. The problem was
the guy was not licensed, screwed things up and as a result, I had to replace my A/C for a cost of $6, 000.
I called to cancel and was told to wait a month and they would send me a check for $300 for the problems I had.
I got the check a few days ago and called today to cancel. No surprise that my refund would be $234.15 if I cancel.
My next call was to the Attorney General's office in New Jersey and I was given instructions to file a complaint online.
My next call was to my credit card company that I charged the $1050 on and they are issuing a chargeback to the company.
My advice to everyone that has lost money with CHW is that they issue a chargeback with their credit card company and
than file a complaint at : NJCONSUMERAFFAIRS.GOV. They are in the process of investigating CHW and any complaints
they receive will only help.

The same thing happened to me! Except I had two policies and got scammed fo $100! HELP! We should all band together and do something about it. They must be stopped!

You are not the only one with problems from this company. Please check out my group - Choice Home Warranty Claims. They are formerly out of NY.

I've just got the same problem with company. They're just [censor]. I'll file the complaint in my state which is California too. Let more people know about this company so they can avoid them.

Choice Home Warranty was previously doing business in NY - check the complaints listed for the company out of NY.

I have 1 experience recently re water heater - was leaking. Choice Home Wrrty says they don't cover it because the leak was coming from the storage tank, which is one of the main parts of a water heater. I asked, Well, where does the water have to come from a water heater, in order for it to be covered? It's really frustrating dealing with this company. They redefine the parts/components of a system.

Once my water heater needed to be drained. Between the plumber (who wanted out or to charge for a New replacement wtr htr) & the wrrty co (who wanted out), they said the water heater could not be drained, therefore, they can't cover it, and because they can't cover the existing wtr htr, they also cannot cover a replacemt unit.

You are not the only one with problems from this company. Please check out my group - Choice Home Warranty Claims. They are formerly out of NY.

I was unsatisfied with their service and will not recommend their company to anyone else. The one time that I attempted file a claim to address a shower that was leaking because it had lost its seal a contractor that was a total crook came out to my home and attempted to charge me $1500 to fix it. I was told that the foundation had settled and the pipe draining the shower was 1.5 inches below its original depth. They contended that I needed to tear out the bathroom floor and replace the pipe (in a bathroom that I had just had totally remodeled, with the exception of the shower, about one month before). I was to pay for the tunneling fee (about $1, 400) and Choice Home Warranty would pay for the parts (less than $100). By the way, I would also be responsible for having the bathroom floor and shower replaced as well. To make matters worse, the plumber dropped his paperwork on the way out and I was nice enough to help him pick up. To my chagrin, I saw three other price quotes for exactly $1500 as well. I’ll bet that’s not a coincidence. I paid more for the service call fee than I did to have the seal fixed and have someone use a PVC pipe and glue to extend the pipe to its original height. It’s been over a year and the shower hasn’t leaked a bit since. He was a terrible contractor and this is a terrible warranty company. There are so many exclusions in the "total plan", there are only a handful of things that are really covered - and trust me, I mean a handful. I believe some high school drop-out is running this business out of the basement of his parent’s home. This is just one of those things where you don’t find out how depraved and corrupt people can be until you actually need them to help you.

TOTALLY AGREE I WROTE THEM THIS dispute a claim with choice home warranty on Dec 18th I called choice home warranty to report an issue I have found in my refrigerator. They gave me a qualified technician to report to and that technician which was Nixxon’s heating and cooling (Tommy) Came to my home on Dec 20th. In lieu we put our trust in Choice Home warranty because all you advertise is the finest service… So we expected a qualified and knowledgeable technician, but he did not have any experience in sub zero refrigerators, so he opened the top and said we needed a cleaning done. At the time policy holder Joseph Loccisano was not home at the time, my wife was home with our 15 month old child and Tommy the technician assured my wife saying it was a cleaning to resolve the problem that he would do it now for 150.00 so my wife in trust of choice home warranty sending a qualified and knowledgeable technician agreed to have it done. Not only did he not know about the refrigerator he was also very sloppy. After he continued to blow out the right hand box of the fan did not let my wife know that dust would be flying over the whole kitchen to cover food of any sort (If you ask any qualified technician in sub zero refrigerators you put a wet towel on the other side of the box so it absorbs the dust). So not only did we throw out food that was left out but spent the rest of the day cleaning black sot and dust from around the kitchen, So in 3 faults I find Choice home warranty in the following situation 1.)Representative of choice home warranty did actual work without policy holder notified. 2.) Was very sloppy and spoiled food 3) Charged for a service which did not fix my refrigerator at all. When Tommy came out for a second time because when I had called choice home warranty I was told by Representative Kimberly that we tell our customers to contact the technician directly because then we would have to open up a new claim ticket. So be it at that I contacted Tommy on the number provided and left a detailed message. After waiting 3 days and no phone call back I decided to call the number on his invoice which has a number with the name Gregory on it, when I called I spoke with Gregory from central jersey appliance. H e said he has no idea on the situation and know Tommy as a former employee and said he will notify Tommy on not using his invoices and gave me Tommy’s direct cell number. So not only was the number that choice home warranty supplied me with not his direct number as [protected] but as [protected]. Tommy called me back and said he would come back out to find out the problem. On January 11th he arrived without proper tools to diagnose the problem on my refrigerator, so not only is this the second visit without any tools or knowledge it is also the second time my refrigerator is not fixed. In frustration I called choice home warranty and spoke with a polite gentleman in the name of Rich White who said that we can call our own guy and he would send us a pre authorization form to claim our service call fee. So in doing this I called a knowledgeable and qualified technician of 35 years experience with sub zero refrigerators, came and diagnosed the problem as being the evaporator coil which over the years starts deteriorating. While I was with the technician I called the authorization department in which spoke to my technician and tells me the evaporator coil is covered under the policy but because it is leaking they will not cover it. To which makes no sense to me because asking any qualified technician the evaporator coil’s sole purpose is the hold the Freon in and in any way shape or form that an evaporator coil goes bad is by leaking in any way. So by saying the evaporator coil is covered but saying any leaks of any kind is not covered is a double standard so to this estimate you are telling me the evaporator coil is not being covered. So in section IV number 3 of the agreement in the kitchen refrigerator section where it says all components and parts are included in this contract is null and void. I understand the Freon and leakage of any kind is not covered but I am asking to replace my evaporator coil and I will cover the costs of any Freon needed that was lost. So I asked for a manager and well first he said Jonathon but then said John Busby and also said he was manager and then said Vice president so whichever it is he got on the phone after holding for 10 minutes saying he looked over the claim and said it is not covered did not want to hear anything just repeating we cannot cover it. Also stating to my wife after letting him know that they sent us a unqualified technician and unknowledgeable person to do a cleaning and charged 150 dollars stating “it’s not my fault you paid and hired this guy.” Ok to reiterate I hired and paid Choice Home warranty to cover my appliances, I would never hire a person so unprofessional and unknowledgeable to walk into my home to fix my appliances. As a homeowner I take pride in my ownership and look for the best and most qualified people, I do not know how Choice Home warranty accepts vendors to join them but I can assure you I would have not hired this person. For that matter I do not know how you have a person like Jonathon or John Busby as manager / vice president handling these dilemmas when he did not once say he would look into it and escalate it or see what he can do nothing but reiterated “you won’t see a dime from us” and “go ahead take me to court.” I deal on a daily basis with customer service and if I had ever one outburst in the 12 years I have been at my job I would no longer be working where I am at..Any Highly Qualified Company would not speak to their customers the way he has

I agree with you. They pulled the same thing with me. I plan on finding a way to sue. Possibly small claims court.

You are not the only one with problems from this company. Please check out my group - Choice Home Warranty Claims. They are formerly out of NY.

Choice Home Warranty is a SCAM. People be careful when you sign with them. My Sincere advise for all of you out there is not to do business with them. They are totally illegal.

Choice Home Warranty screwed me big time. The guy who sold me this policy was so nice promising everything until he gets my business. His name is Brad Collins, he said that they will fix any problem that we report with no questions asked. Here is what happened to me.

On Oct 19th 2009 I signed up with these guys. As of last week my heating furnace started making some noise when I turn it onn, which I reported to Choice Home Warranty. I never had any problems before with any of my appliances. Then a technician came to my home & saw the heating furnace (infact he told me that I should pay him first before even he touches my furnace, that is what has been told to him by Choice home warranty, which is fine.) and immediatly he said that the inducer motor has gone bad. This is due to normal wear & tear in the bearings of the motor, then he left. After 2 days I got a call from CHoice Home Warranty saying that they will not process my claim unless I provide them the maintainence records (they never mentioned about this when you sign up for the warranty - This is FIRST SCAM). Then I faxed all my maintainence records for the furnace and couple days later they contacted me saying that they will not pay for the claim. That means they will not fix my furnace, the reason stated is that they will not fix any NOISE coming from the furnace. That means basically they will not pay any for any of your complaints/claims. I spend couple hours on phone with their customer service dept, Authorization dept etc.. arguing that when some moving/rotating part in a motor goes bad it does make noise. If it had not made any noise I guess I wouldn't have come to know the problem itself. What kind of a company who denies the claim on this ground.

Hence, I filed a company with BBB (better Business Bureau) on how they are cheating people. Hence guys, please be careful when you sign up for something like this.

Yes, I agree this company is a SCAM. They do not pay for most of the claims. I had a very very bad experience with this company.

You are not the only one with problems from this company. Please check out my group - Choice Home Warranty Claims. They are formerly out of NY.

I work in Virginia and had the same problem you did. I performed the work in august and submitted the invoice for payment in 9/11/2009, it is 12/16/2009 and I keep getting the run around every time I call. They first told that the invoice had been paid out, when I told the person on the phone that I never received any payment and that I check in all the mail and not received anything from them, thats when they started changing their story. It went from the check got lost in the mail, from checks are written out on the 30th of every month, to checks are written out on Fridays and mailed out on Mondays. This people are a bunch of crooks, I'm out almost $700.00 dollar repair.
I just hope that the contractors that read this don't get mixed with these people, because not only are you doing work very cheap but also taking the risk of losing your money in parts and labor.

I had the same salesperson! The pushiest person I have ever talked to. WHY did I agree to give them my money!

They are all genuine complaints. Unfortunately I found these complaints after going through my experience. I would advise everyone to visit this site before they deal with Choice Home. Dont beleive the Presidents message. I actually sent an email and no reply, didnt have the courtesy to follow-up and find out about the status of my issue. I am sure this a fradulent operations and just trying to pocket customers money. After some time you are so frsutrated that you get the problem fixed yourself and the amount you paid for the year and dont worry about becuase of your frsutration. This is a good way to make money for this company. I wont be surprised that their business is to frsutrate everyone so people can get the problem fixed themselves. I will advise everyone to never pay them for the year and fall in this trap.

Hello, everyone! I have a followup to my complaint. My name is Winsome Sears and Choice Home Warranty has finally sent a check to me for all they owed me and also for the late fees that I invoiced. Their representaive told them that Stanley Godspeed is no longer with the company and that if you are owed mmoney to contact them directly: Troy McDermott

Choice Home Warranty

Vendor Relations Manager

[protected] ext. 8248

tmcdermott@choicehomewarranty.com

Please include “UNPAID INVOICE COMPLAINT” in the subject of the email.

My Name is Winsome Sears and my company is Shenandoah Applaince Plumbing & Electric in Virginia (info@shenandoahappliance.com). We are owed money from Choice Home Warranty over 2 years now. But I have been in touch with the New Jersey Attorney General's office and they are now DIRECTLY investigating the cases where before they had passed it on the the Federal Trade Commission.

I just spoke with the state attorney handling the matter and they are asking for you to contact them to file a complaint. Without that, it is only heresay. In fact, they have already been in touch with Choice Home Warranty's attorney. So, I have been given this number for you to call and there will be a person to answer the phone: [protected] . Tell them you want to file a complaint against Choice Home Warranty.

Richard Zitelli, Investigator
E-Commerce Investigative Unit
Office of Consumer Protection
Division of Consumer Affairs
Office Of The Attorney General of the State of New Jersey
124 Halsey Street
P. O. Box # 45025
Newark, New Jersey 07101
Tel# [protected]
FAX# [protected]
e-mail: e-commerce@dca.lps.state.nj.us

Apparently I am also a victim of choice Home warranty scam. I had a technician come out and assess the problem and the company is turning it down for something that is not even wrong with my air conditioning unit! After speaking with many technicians and other people who are aware of this company's practices, apparently they put you off and put you off until you are frustrated and go away so they do not have to pay claims. I will never purchase a warranty from this company ever again. We will be turning them into the better Business bureau and filing an action against their fraud and misrepresentation. Companies like this need to be held accountable!

Normally I don't write reviews, seemingly you don't pay any attention when you amass over 1,000 complaints. I agree the majority of the complaints are valid. My experience with CHOICE has been less than satisfactory. My water heater leaking at the base, and your customer service informed me that CHOICE only cover the components atop the heater, not the tank. The vent and water intake pipe are not components. The tank was leaking has nothing to do with the vent or intake pipe . This cost me $800 out of my pocket plus a service charge. I had to find my own business that sell hot water tanks. When I read all the policies, the first thing I notice was there's far more exclusions than there are inclusions. Just what type of repairs or replacement you do?We are not paying for advice. With the unsually hot summer temperature over 100 degrees everyday, my AC runs non-stop and I'm terrified I know some expensive repairs out of pocket is over the horizon, and CHOICE policy is written so the consumer bears most if not all the expense. I don't expect you complain board will do anything, and you won't let me down because I expect you to do nothng. Pissed Consumer!

We were sold a Choice Home Warranty with the purchase of our home. For $1200, they were supposed to cover any major repair within the coverage period of 3 years. Almost a month ago, just 6 months after moving into our home, I filed our first claim. Our upstairs air conditioner quit working. They scheduled an appointment for an hvac repair person without even checking to see if anyone would be home...the next day. I had to reschedule because no one would be home. They then rescheduled for the next business day. The HVAC company recommended that a new pump be installed. I contacted CHW to see when they were going to schedule the repair. I was told that they needed the repair diagnosis from the hvac company. Ok, fine. It only took me 2 weeks of hounding the hvac company to submit the paperwork back to HCW when they finally got the diagnosis...BUT they still refuse to schedule the repair because they need "additional information" from the hvac company. It's been almost a month now and we still don't have our a/c fixed. No repair scheduled. I keep getting the same excuse from CHW. I've messaged them so many times now that their website blocks me from sending any further messages for the same claim. This company is a scam as far as I'm concerned. It's almost June and our upstairs is getting HOT. We will not be able to sleep upstairs anymore until this A/c is fixed. Luckily I read through our contract with CHW and we do have the option to cancel and get a pro-rated refund. I tried to call them today but of course it's "after business hours" so can't get ahold of anyone. I will be calling them tomorrow to demand a refund so we can use that refund to actually pay for our own a/c to get repaired. What a scam. This was supposed to give us piece of mind for the first few years we owned our home. Also, come to find out, they only cover a maximum dollar limit per year. Ours is $3000. If your repairs are over the limit, they won't pay. Completely useless warranty IMHO.

How did Choice home warranty get a 4 to 5 star rating and shame on George Foreman endorsing the worst scam home warranty company. Choice home warranty should be shut down.

Bought a house that had coverage, had it transferred to me, tried to get 2 issues fixed with my plumbing system. A kid in a mustang with a screwdriver and a pair of channel locks showed up - no exaggeration. I have 2 leaking PEX fittings in the basement and 2 outside antifreeze faucets that wont turn off properly. He said he had no tools to deal with PEX then proceeded to disassemble and reassemble the faucets, they work no differently than they did before he came. Supposedly someone was going to follow up with me for the PEX issues, 2 weeks later, no call or email. I paid the "plumber" the $120 (60 for each issue which is absurd because they are in the same house) and have had no follow up contact. I am less than impressed with Choice and will absolutely never recommend them to anyone nor will I be renewing this policy.

Choice home warranty state that their home warranty policy does not cover any a/c product in florida if it has been exposed to to sun or rain resulting in corrosion regardless if the customer shows proof of yearly maintenance. unfortunately I live in sunny south florida. it rains 4 months out of the years and temp ranges fro 88 to 92 degrees year round with 80% humidity. it is hot and muggy all year round. choice home warranty has found a legal gap to not warranty an a/c unit in sunny south florida. today, june 1, 2019. I am installing a brand new a/c unit by frias ac llc [protected] for over $3000.00 because chw will not cover my a/c unit. they've chosen a clever method of not covering an item other warranty companies will. i'm incredibly disappointed with their appeals process as well. I cannot in good conscience recommend this home warranty company..
To add insult to injury, they just called me to renew my policy. it expires on july 14, 2019.
Really? never again...

H. louis

Often Choice Home Warranty does not have a contractor to assign to your claim. You must find your own contractor. Upon his arrival, you will have to contact the warranty company to get pre-authorization. Be prepared for a long wait (long enough that you'll be invited to leave your phone number and wait for a call-back). In the meantime, the contractor can't begin his work...he has to wait for however long it takes. In one case, I was referred to a web-link which was not functional. This is a difficult "wait period" because the contractor does not have "time to wait". He's got jobs behind yours that he has to get off to. Before Choice can provide authorization, the contractor has to be ready to quote them precise costs (labor, parts, etc and provide a diagnosis). Often, it's the contractor's home office that figures all this up, so the contractor isn't prepared to make such a quote or firm diagnosis. Once you get past all the red tape, you're out all the costs up-front and must wait for reimbursement. I've been waiting for more than 60 days and still don't have reimbursement. In the meantime, the cost sits on my credit card. I recommend you forgo this exhaustive process and just set funds aside in your saving's so they'll be there when you need them. I wish I had done that. It would have been cheaper and less aggravating.