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Choice Home Warranty
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1.3 1359 Reviews

Choice Home Warranty Complaints Summary

92 Resolved
1258 Unresolved
Our verdict: If considering services from Choice Home Warranty with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Choice Home Warranty reviews & complaints 1359

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J
1:36 pm EDT

Choice Home Warranty Choice Home warrenty

They cant send anybody out then they have you get your own and then don,t honor the payment, They take your monthly fee no problem. 9 days of going back and forth they dont call back wont manager you cant talk to who denies you. What a rip off to consumers. Went out 6/7/2022 now 6/16/2022

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5:14 pm EDT
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Choice Home Warranty I request $2,400 reimbursement for the covered pool motor and $600 for the expenses their lies and stalling has caused.

I have a home and pool warranty protection plan with Choice Home Warranty. (CHW) MY pool motor stopped working and I filed a claim. CHW has sent a technician to my home 3 times charging me $45 each time. These techs have verified and sent pictures to CHW verifying that the pool motor is broken. CHW has invented excuses and outright lied to not cover the broken motor. They have stalled this case for so long that I had to get a pool company to come out to my house as an emergency as the pool water had turned green, that is a health hazard fined by the county. This all has cost me over $3000. The technicians they had sent to my house stated to me that this was how CHW got out of paying the claims

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11:29 pm EDT

Choice Home Warranty Air conditioning repair / replacement

I have held a Choice contract for many years. Have not needed them much but because I have five properties together that were the same age, I wanted that extra protection on larger items in and around the apartments. On April 14th an a/c unit was called into Choice. The vendor that contacted me, even though in the ticket I had said contract the property management company, said they could not go out to the property without payment... so I paid them. On May 15th I sent Choice a message through the portal and complained that the technician had never gone to the property but refused to return my call for a refund. Mind you this is a vendor who I have had trouble with in the past and had asked Choice to put in my records, not to send this vendor out.

5/19 I send another note through the portal asking why no response to the 5/14 request to get someone out to the unit.

5/21 I receive this message, through the portal, that says they tried to contact me but there was no answer. Later that day they reassigned the claim to another vendor who for one could barely speak English and had not only a difficult time understanding me but also understanding that I was not paying anything as this was a call against an open ticket that had been paid for previously.

5/27 I get a portal message saying the claim had been denied. The exact statement is as follows: It has been determined that the system is excessively low on refrigerant and unable to cool the home properly. Under EPA guidelines a system that is reported to be more than 15% low on refrigerant must have a leak search performed to locate the failed component for repair. The refrigerant cycle on an air conditioning system is a closed loop from the evaporator to the condenser in which the refrigerant travels through the copper line-set to transfer the heat or cold air if it is a heat pump. In order to determine the severity and the location of the leak. A leak test is needed. The leak test is a service our policy agreement does not provide. Once the technician submits the diagnosis, we can determine the outcome of this claim. It should be noted that most leaks in refrigeration systems are caused by rust and/or corrosion at one of the coils in the system which our policy does not cover.

Please refer to your terms and conditions section F number 1; we are not responsible for malfunction or improper operation due to rust or corrosion of all systems and appliances.

My terms and condition mention rust and/or corrosion, non of which the technician mentioned. Also they mention in order to determine anything they must run a diagnosis. I thought that was what I was paying for? Choice also noted that "MOST" leaks are caused by bus and/or corrosion, but this is something they have not proven. Also these systems have been maintained properly every 6 months and was working when Choice agreed to the contract years ago. My assumption is the leak is due to unit age and that should be either repaired or replaced, I f needed.

5/30 I respond indicating this is normal wear and tear and asking this be escalated to the next level. A worthless case manager who always seems to deny claims. I also simultaneously requested a 3rd party vendor visit the property to identify possible rust, etc which could be an issue. No rust reported, simply a leak in the evaporator coil. The comment was as follows: He found multiple leaks on the evaporator coil, due to R-22 cost he recommends system replacement. If you plan to move forward we will submit a detailed contract for signing.

6/14/2022 and Choice will not send anyone out for repair. My tenant has been 2-months in some of the hottest weather without air conditioning.

I would like this case reviewed. Choice has once again gotten out of a repair.

Desired outcome: Choice to repair/replace what is part of their warranty. If you cannot, return all funds paid to Choice against this contract and I will disconnect and go to another Hone Warranty company of choice.

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1:25 pm EDT
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Choice Home Warranty Denial of air conditioning repair service

In March, 2022 I notified Choice Home Warranty (CHW) of an issue with my air conditioning unit. They couldn't get a service repairman and opted to allow me to find an HVAC service company on my own. I called the company that installed the unit when the house was built 9 years ago, and they determined, having conducted a leak test, that there was a small leak in my evaporator coil and that it would have to be replaced. All information including pictures was sent to CHW, and due to supply shortages, it took 7 weeks to get a new evaporator coil from Lennox. In the meantime, CHW was notified that the repair would cost around $2,500, and they denied the claim saying that I lived near the ocean, and that the acidic air probably caused the copper evaporator coil to pit and leak. I live 7 miles from the ocean, so that determination of the cause of the leak was totally inaccurate. Otherwise why wouldn't other electrical appliances and/or plumbing components break down more often? The HVAC company servicing my A/C said that eventually ALL evaporator coils will leak. I understand that CHW is basically an insurance company, and their first instinct is to deny any and all larger claims. They did, however, send me a check for around $459 to cover a service call and 2 pounds of freon. I called CHW numerous times and left messages for someone to call me back to discuss the claim, but I had a hard time getting the person assigned to handle my case to call me back. Now CHW strongly suggests in their literature and advertising that potential customers buy a policy to include air conditioning repair coverage. Then, all of a sudden, their claims department denies my claim based on some BS analysis and a small print portion of their policy they claim covers the denial. They, nor my HVAC company, has any idea what caused the HVAC evaporator coil to leak.

Desired outcome: Payment of $1,900.00, which is the approximate balance of what I had to pay to get my HVAC evaporator coil replaced. In turn, I'll send in $2,352.00 to reinstate my policy effective 8/1/22 - 8/1/28.

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Skylar hightower
Holly Springs, US
Jun 16, 2022 10:16 am EDT

I'm having a problem with Ice Maker,CHW sent out 2 different technicians, both said need new ice maker and intake valve- I paid 2200 for the fridge a few years back ( LG) Choice "GOOD NEWS" we will replace for similar...and offered me $ 459...that number seems to be their standard amount for any claim- they are SCHEISTERS- the call back from a case manager does not exist- it's all THEATRICS, I bought their policy as the PROMISED it will cover HVAC systems, I have been misled into this, they LIE about everything, best not to deal with them

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N
1:55 pm EDT

Choice Home Warranty Sending multiple wrong companies

I submitted claim for swimming pool / spa water pump motor stop working. They sent a bathroom/kitchen plumber first ($60 charge), then upon complaint sent yet another bathroom toilet plumber (another $60 charge), then upon complaint sent out ceiling fan / lamp / circuit breaker electrician (yet another ($60). Upon complaining again they sent a sewer service plumber (yet another $60). Until I filed $240 in small claims court did they refund all previous service charges and contract a proper pool/spa company!

Desired outcome: Answer claim calls within 6 hours of calling (no customer service). Read the information on the claim to know which repair company to send out.

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8:54 am EDT

Choice Home Warranty Overcharging after moving out of home

I called in January 2022 because I was selling my home. I was transferred and provided another number for a Resolution manager. I was told I had at least 2 more months to pay on the policy before I could cancel. My mistake was not getting names or an email confirmation. I noticed today (June 9) that I am still being deducted the $54.45 for the service. The rep indicated that there is nothing in the notes of the aforementioned. Now they are saying that I would have had to call on the day that I wanted the service cancelled. I was in the house until the end of the month and they could not future date and I was supposed to call back to cancel. But they do have on the notes that I was selling the home and did not need the service. The rep was nice enough to refund ONE month but said she could not refund Feb, March, April and May.

Desired outcome: No resolution as far as I am concerned. I am owed 5 months of deductions for this service that I did not have or need because I don't live at the address anymore.

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native_texan
Fort Worth, US
Jun 13, 2022 1:38 pm EDT

File in small claims court

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5:06 pm EDT
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Choice Home Warranty air conditioning

I have CHW total plan. One of my AC unit stopped cooling 3 days ago and I filed a claim. Today the contractor came and did an inspection and determined the cause of failure of your system is with the evaporator coil, which is leaking refrigerant and must be replaced. It notified CHW as normal wear and tear and told me to wait for second appointment to replace the coil. A few minutes later I got a lengthy email denying my claim saying CHW doesn't cover any issue caused by rust/corrosion. I asked the contractor and he told me for an AC over 4 years old there will be some rust, it's not necessary the cause of leak but could be the result of leak. He got a call from CHW almost immediately and he also explained to them it's normal wear and tear. CHW insist on it's not covered because following words in contract:

"

F. LIMITATIONS OF LIABILITY

1. The following are not included during the contract term; (i) malfunction or improper operation due to rust or corrosion of all systems and appliances, (ii) collapsed ductwork, (iii) known or unknown pre-existing conditions.

"

I have sent an appeal respond to CHW and will file compliant to BBB, state consumer affairs and small claim court if not resolved.

Why I complain:

1. CHW doesn't honor the opinion and facts from their field contractor, quickly deny the claim without discussion with policy holder or seek further evidence

2. From this complaints board and other sites, this seems to be a common exercise for CHW, many similar cases out there

3. Give people my own experience when they choose a home warranty provider, don't trust their words, take a look what really happened

Desired outcome: 1. Choice Home Warranty be honest2. Other consumers be aware about this company

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Update by BinL
Jun 24, 2022 11:32 am EDT

Update:

I cancelled their service. Keep in mind, when you cancel, you have to payback all the previous claims as part of their "cancelation fee".

Advice to consumers looking for a home warranty provider:

1. DON'T trust the online review/ranking, they are mostly based on provider's claim, if not all.

2. Check out sites like complaintsboard, BBB and your state consumer protection office for feedback from REAL customer, it's more trust worthy now a days.

3. Ask your local AC, pool repair contractors for recommendation, they know which home warranty companies are BAD

4. My own experience, STAY AWAY from this company, all they care is your premium

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native_texan
Fort Worth, US
Jun 13, 2022 1:41 pm EDT

File in small claims court BY NAME of agent. The cost of transportation, meals, hotel to your county JP court is probably more than your claim. Tell judge testimony from anyone else tgan the telephone agent is hearsay this not to be admitted as evidence

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BinL
, US
Jun 13, 2022 5:38 pm EDT
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Thanks native_texan. I have filed complain to Texas consumer protection and hope enough cases like this will catch their attention like Arizona Attorney General did (consumer fraud lawsuit).

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8:30 am EDT

Choice Home Warranty Contractor pay

I have 24 invoices pending. I have received authorization for every invoice. Just yesterday all of the amounts changed of course all went to zero or really close. This means I paid for all equipment installed in customer houses. I have worked for them a little over 3 months and now I am out thousands of dollars and I can not get them to respond to any of my communication

Desired outcome: I want the money authorized to be paid and not just changed to zero without notifications

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4:09 pm EDT

Choice Home Warranty AC

(06/06/2022): I called CHW spoke to Blake this morning who told me everything was being reviewed. . The D.A.S. service man told me he was ALSO contacted by CHW and that everything was covered. I paid him $85 service call fee. He left my home and returned about 10 minutes later telling me nothing was covered.

This is the worst Home warranty plan and I WILL NEVER recommend Choice Home Warranty to anyone. I AM SO FRUSTRATED RIGHT NOW. AND THIS WAS THE 3RD TIME WE HAD SOMEONE OUT TO CHECK THE SAME ISSUE. SO $85 service call fee 3 times. Total of $795 OUT OF MY POCKET.! BUYER BEWARE AND THE CUSTOMER SERVICE PHONE AGENTS ARE RUDE!

Desired outcome: I WANT MY ACCOUNT CLOSED. I WANT MY CREDIT CARD REMOVED AND I WANT SOMETHING IN WRITING STATING MY CONTRACT IS CLOSED AND I HAVE A ZERO DOLLAR BALANCE.

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3:30 pm EDT

Choice Home Warranty Lack of payments

CHW called and requested us to be a vendor. We gave them our pricing and they agreed. They sent us to many costumers homes to do repairs. We summited invoice in the fall of 2021 we have yet to be paid for them. They owe us $3,363.20 I am so tired of hearing check is in the mail. I would not recommend being a vendor or a customer. They are just a rip off. We are going to seek legal action.

Desired outcome: Pay your debts

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12:19 pm EDT

Choice Home Warranty Buyer beware!

As a Realtor and have compared many warranty companies, I can honestly say this is the worse company. They exclude more than they include. What they include on coverage, they do on the cheap and not like for like. You will NOT find any negative reviews on their site as you are not allowed to put a review - only positive ones occur, thus why I was dupped into buying it from [protected] ahead of time. Their salesmen are very good at projecting how much they cover but when it comes to the 'proof of the pudding', nothing.

Again, they EXCLUDE more than they include! They do on the cheap! Once time when I had a wiring issue, they sent a 'maintenance' man to do an electrician's work - did not send a licensed electrician. Another time when I had a problem with the thermostat, they sent someone who said he could only replace the thermostat with the cheapest they make and not to the equality of what I had - according to Choice Home Warranty rules!

I looked today to see if my faucet would be covered as somehow the sprayer broke - it is excluded! More is excluded in their coverage than included!

Buyer beware! Get a copy of the warranty inclusions and exclusions before you buy - if they are wiling to send it to you!

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Dale Rodgers
Broken Arrow, Oklahoma, US
Jul 20, 2022 3:57 pm EDT
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Read the contract VERY carefully and don't get sucked into multi year contract. Many times on a claim, I was asked to find my own service company or pay for it myself and get re-imbursed...after they review. not many service companies in Oklahoma don't respond to their call to service a customer. also check out the MAX payout per contract. unfortunately, I cant get a refund on the remaining 2 years because I exceeded max payout. Think twice before purchasing.

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11:40 pm EDT

Choice Home Warranty No washer repair

I signed up, paid at sign-up, with Choice Home for over three years. They did a terrible job servicing the contract. Choice Home could not get technicians to come to my home to repair my appliances. Some times they would schedule someone, but out of the twenty or so claims I made for my appliances over the years I only got technicians to my home I think three or four times. Now I say twenty or so claims, but a good number of the claims were repeats. Understand, Choice Home drops your claim if they don't have any activity on it in 30 days. So, I reported a claim, if Choice Home dispatches a technician and the tech no-show, Choice Home does no follow-up they just drop the claim. In early June 2021 I made a claim for my washer not working. All through the months of June and July I had techs get scheduled, no-show, I notify Choice Home a few days later another scheduled, they no-show, I notify Choice Home a few days later another scheduled, they no-showed, and on and on. I gave up calling and wasting my time waiting for no-show technicians after two months and bought a used washer. Choice Home did no follow-up and dropped the claim. Six months later in January 2022 Choice Home sales called to renew my contract, and after telling me how much their technician and claim response had improved I gave in and paid the $1840+, and Choice Home reopened the Washer claim from June 2021 for me. Same as before, no technician showed up to work the washer. In March 2022 my well system failed which was covered under the warranty. A technician was dispatched the next day and he showed up. The tech troubleshot my well system and found the bladder in the pressure tank had failed and the motor control switch had failed. The next day or so the technician contacted me and said Choice Home told him the repairs were not covered. Now I paid extra for water well coverage on both terms of the contract, so I got a copy of the contract and read the part about water wells. I learned everything is excluded except the pump at the bottom of the well. For this and the failure to repair my washer, I requested my contract renewal which went into effect March 30, be canceled and my washer be repaired under the earlier contract. I was told Choice Home will not work a claim if you do not have an active contract. More scheduled techs and more no-shows. After nearly three months of weekly calls to Choice Home about my washer and getting my renewal canceled I was able to get a refund check mailed to me and a promise to repair my washer. A tech was scheduled from 150 miles away to service my washer. Of course, it was another no-show. I called Choice Home, but they will no longer work with me since my contract had ended, even though the claim was made nearly a year ago and more than eight months before the end of my contract, no washer repair or replacement. Choice Home has a good sale staff, but do a crappy job by not getting claims serviced.

Desired outcome: Repair or replacement of my washer as written in the contract in place when my claim was made.

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3:26 pm EDT
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Choice Home Warranty Service

I have been a customer for 3 years. This year, my micro wave and refrigerator went down within weeks of each other. I called Choice and the scheduled a repair man. I was called 2 days later by the repairman and told he was not coming because Choice does not pay their bills. I called Choice who assigned another. I contacted him and was told he did not work on those brands. He said he told Choice this also. When I contacted Choice they told me I could find a repair man and they would reimburse. The repair man was Sears. When he arrived, he charged $129 and told me what was wrong. We called Choice but they would not take info by email it had to be on special paper. The repairman said he did not have that Choice paperwork because he was hired by me not Choice. After 30 minutes he left. Choice told me they could not pay the $129 nor the $956 it would cost to repair the frig. I asked for a supervisor and a lady called back and said she was the supervisor and told me the same thing. I asked for someone else she said she was as high as they go and would not pay.

Desired outcome: I ended up buying a new refrigerator from Lowes for $4000 after going without for a month. I would at least like the $956 the repairman said the repair would cost.

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3:33 pm EDT
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Choice Home Warranty Home repair protection

May 15, 2022 home ac begin blowing hot air. Contact Choice Home Warranty on line since that is the only way to contact them and they sent an email informing us a technician would be sent out to access the ac for either repair or replacement. First technician arrived May 18th and said per his review the AC was low on freon which he did not carry. He contacted Choice Home Warranty and they sent a second technician out May 19th, who claim the unit was broken and needed to be replaced. The second technician received a text from Choice Home informing him the warranty did not cover ac replacement and they would reach out to the owners to let them know. Well Choice Home sent a email to inform us that the ac was not covered. No live communication with Choice Home with an explanation. Only the technician had communication with Choice Home as they sent him a text denying coverage. No questions were ask about the ac or its maintenance.

We purchased two home warranties from Choice Home and paid in full up front for future protection. This was the first and only claim made since the purchase of the warranties and it was flat out denied. I'm 73 years only, diabetic and have been living without AC in Arizona for two weeks now.

Choice Home Warranty sold fraudulent coverage, took the monies and denied

the claim. The coverage was for occupied, owned or rented residential property all of which it true.

Desired outcome: Replace the AC unit and refund all of the upfront cost of the home warranty purchase.

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2:09 pm EDT
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Choice Home Warranty Horrible service or I should lack of service.

I have just had a horrible experience with Choice Home Warranty Service. My first use of their service and was a disaster and I am worse off than when I started. I have been lied to by both the company and plumbing companies. Both just pass the buck and do not return calls or do what they say they will do. My kitchen faucet is still not replaced or repaired and my bathroom faucet has never been checked. Each says it is the other that is at fault and neither will return calls. I have wasted days waiting on them to repair and return calls, Still not repaired and calls not returned. Spent Hours on the phone and days waiting for service to no avail. They will not return my money in full due to their bad service or more correctly their no service. They will also charge me a $50 cancellation fee if I cancel and only return part of my payments to them, plus I have paid a $65 service call in cash so I am out that also and my faucet is not replaced and is in worse shape than when the plumber first came out. Neither the company or plumbing company returns calls or has completed the repairs. I have talked with the Resolution Department several times to no avail. Worst Company I have ever done business with. They will tell you anything to get you off the line and then do nothing. Before the plumber checked it out, the only problem I had was a leak, afterwards, the hot water will only dribble out, so in worse shape than when I called you and the plumber came out, plumber did not check faucet leak in bathroom.

Desired outcome: My entire $1734.23 in full returned to me immediately. I will be out my $65 that I paid for the service call. nothing resolved.

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10:03 am EDT
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Choice Home Warranty Hot water heater

On May 23,2022 at 9pm my water heater busted, I got on the phone immediately to make a claim. As of today June 3, 2022 I still dont have a water heater and on top of that I have to pay 300.00 out of pocket, every time I call I get the excuse well we had to change this or that and it is processing through claims. I am a hard working single older mom. I have to do everything myself, I dont have help from others. So after almost two weeks I feel I have been patient enough and im tired of boiling water to bath and wash dishes when I shouldn't have to do this by now. The last thing I asked about was why did the plumber change venue of where to pick up the tank and I was told it was private information and I told them this is my contract what are you talking about private information. I dont know where they are getting all the good reviews, so far I think they suck like the rest of them and I wont renew for next year. Thats a fact! and this probably wont get published because all they want to show is good reviews they pay to get

Desired outcome: I just want my water heater installed and stop dragging their feet to get it done

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7:15 am EDT

Choice Home Warranty Choice home warranty as a hold is a bad company

I have been getting the run around for over 4 weeks since my ac went out. I have had chw for over 10 years. I live in ga and it has been in the 90's everyday. I have lung problems and they now because I told them.

If you ask to speak to a manager its not gonna happen they will put you on hold

They harasse you when its time to renew, I get 2 to 3 call per day asking to renew, emails also. 3 to 4 months till its my renewal date.

Sales will be rude if you dont want to renew 3 to 4 month ahead of time

If you dont renew they will send you an email saying they gonna take your credit card without your authorization they saved on file which is a illegal practice and renew for you.

Desired outcome: Leave this company alone

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7:22 pm EDT

Choice Home Warranty Canceling policy

I called Choice Home Warranty tp cancel my policy. The man I spoke to was incredibly rude and argumentative. He kept telling me I was wrong when I told him of my experience with using my policy when I had to replace my dryer. My mother also had issues with her policy/ Choice only overs maybe a third of a new appliance.

And to top it off, my father is on hospice and only has hours to live. I'm emotionally devastated. I was not in a mood to argue nor did I have time to talk in circles about my policy — I simply wanted it cancelled, respectfully. When I told the rep that my father was dying, he mocked me and acted as though I was making it up... I could hardly believe my ears; I finally hung up on him because he was so rude and disrespectful. BEWARE of Choice Home Warranty. They are an awful company. My mother is also planning on canceling her policy.

I also asked to send me an email with the amount I will be credited for, I did not receive one, only that my policy is cancelled.

Desired outcome: To receive a FULL refund of my old policy not used and the one that I recently renewed.

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1:54 pm EDT
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Choice Home Warranty ac repair

We have been getting the run around for over 3 weeks since our AC went out. We have had CHW for over 2 years. I live in Texas and it has been in the 90's everyday. I have 2 small children and I am a caregiver for my disabled mother that lives here also. We have been told by CHW that our fee was waived to have our system replaced. They also called the contractor and asked him to call us to tell us the fee was waived and he was just waiting for a PO to purchase supplies. That was a week ago. No one will return our call and we keep having to call them. The case worker "OJ" never called us when we had an appointment set up so we have been calling every day. We continue to get the run around, and now we are being told we have to pay $2400 in repairs AFTER we were told it was waived while being on a recorded line. This has been the biggest nightmare. We have been sleeping in our living room for weeks just because the 3 window units can't cool our entire house. My electric bill is going to be over $500 just having to keep the house cool while my children are home.

This is the worst home warranty company!

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Noitz Harris
Centerville, US
May 31, 2022 6:33 pm EDT
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I have experienced the same situation. I was just told that they are not going to pay anything toward my air conditioning unit as I was suppose to have it serviced (my expense every six months) even if there are no signs of any problems. I have not been happy with Choice Home Warranty with anything I have had to handle. They are now telling me I will only get a refund of $24.00 if I cancel, even though I have another year and half on my contract. It is scheduled for renewal in November of 2023. DO NOT GO WITH CHOICE. Biggest mistake ever.

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1:44 pm EDT
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Choice Home Warranty Service not rendered and not able to speak with manager.

On May 3, 2022, we filed a claim to have our AC repaired. It is now May 28th, 2022, and we still don't have it corrected. We have tried on many numerous times to have it resolved by speaking with a manager. Each time we are told that a manager will call back within 24 hours. We have been calling for the last week due to us not receiving a call. We have not had any resolution to this problem. The warranty has been paid for for the entire year. We have paid the $85 for the service fee. Yet, we have not received any service. Due to not receiving any service, we had to hire another HVAC company to replace the unit.

Desired outcome: At this point we want the money refunded for the unused months of the warranty along with being reimbursed for the replacement unit we had to get through another company.

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Choice Home Warranty In-depth Review

Overall Rating: Choice Home Warranty provides excellent coverage and value for homeowners looking for peace of mind and protection for their home systems and appliances.

Coverage Options: Choice Home Warranty offers comprehensive coverage options for a wide range of home systems and appliances, ensuring that homeowners are protected against unexpected repair or replacement costs.

Claim Process: The claim process with Choice Home Warranty is straightforward and hassle-free. Homeowners can easily file a claim online or over the phone, and the company promptly dispatches qualified contractors to address the issue.

Customer Service: Choice Home Warranty is known for its exceptional customer service. Their representatives are friendly, knowledgeable, and always ready to assist homeowners with any questions or concerns they may have.

Pricing and Value: Choice Home Warranty offers competitive pricing and excellent value for the coverage they provide. Homeowners can choose from different plans to suit their needs and budget, ensuring they get the best value for their money.

Contractor Network: Choice Home Warranty has a vast network of qualified and reliable contractors who are available to handle repairs and replacements promptly. This ensures that homeowners receive quality service and have their issues resolved efficiently.

Transparency and Communication: Choice Home Warranty maintains transparency in their communication with homeowners. They provide clear and detailed information about coverage, terms, and conditions, ensuring that homeowners are well-informed throughout their contract.

Customer Reviews and Feedback: Choice Home Warranty has received positive reviews and feedback from satisfied customers. Homeowners appreciate the company's prompt and efficient service, as well as their commitment to customer satisfaction.

Additional Benefits and Features: In addition to their comprehensive coverage, Choice Home Warranty offers additional benefits and features such as 24/7 customer support, emergency service, and a generous reimbursement policy.

Industry Reputation and Accreditation: Choice Home Warranty has a strong industry reputation and is accredited by the Better Business Bureau (BBB). This accreditation reflects their commitment to ethical business practices and customer satisfaction.

Comparison with Competitors: When compared to competitors, Choice Home Warranty stands out for its extensive coverage options, competitive pricing, and exceptional customer service. They consistently deliver on their promises and provide homeowners with the peace of mind they deserve.

Conclusion and Recommendation: Overall, Choice Home Warranty is a reliable and trustworthy choice for homeowners seeking comprehensive coverage for their home systems and appliances. With their excellent customer service, competitive pricing, and extensive network of qualified contractors, they provide homeowners with the protection and peace of mind they need. We highly recommend Choice Home Warranty for anyone looking for a reliable home warranty provider.

How to file a complaint about Choice Home Warranty?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by clicking on the 'Sign Up' option and following the registration process.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Choice Home Warranty. This title should be clear and to the point, allowing readers to understand the essence of your complaint quickly.

4. Detailing the experience: In the complaint details section, describe your experience with Choice Home Warranty thoroughly. Mention key areas such as customer service interactions, the quality of the service provided, delays, or any miscommunication. Include specific details about transactions, such as service dates, warranty coverage issues, and any refusal of claims. Clearly articulate the nature of the problem, steps you took to resolve it, including any communication with Choice Home Warranty, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or contracts. Please ensure you do not include sensitive personal information in the attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Choice Home Warranty, whether it be a refund, repair, replacement, or other forms of compensation.

7. Review before submission: Review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Choice Home Warranty on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Choice Home Warranty or other users, and you may need to provide additional information or follow-up actions.

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Contact Choice Home Warranty customer service

Phone numbers

+1 (888) 373-7924 +1 (800) 816-2688 More phone numbers

Website

www.choicehomewarranty.com

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