SUBMIT A COMPLAINT

Chiswick branch in Londonfitness centre

1
Aug 02, 2018

-half of the machines are broken first day of opening
-dangerous flooring, a hazard trying to complete any exercise
-dumb bell weights falling off the weight racks
-weight rack sinking into the very soft flooring posing a hazard
-not enough benches only one for the whole gym
-exercise and weight machines are shaking because the flooring is too soft and not steady
-not enough machines for the legs only two
-no thick exercise mats only tiny very thin material exercise mats which hurt your back when you lay on them
-no holder to put your drink onto on the exercise machines
-gym staff and staff at reception unhelpful
-very inexperienced and untrained staff
-gym should not be open in the state it is, totally unsafe to use
-gym too warm to exercise in especially in this very hot weather
-shower water not temperature regulated properly
-no shower gels or shampoo in the shower cubicles. Not all the shower cubicles are refilled

Myself and my partner are not willing to pay for this month and next month until the issues are fixed!!!

We informed the area manager about it, and still nothing done about it. That's why we think it is unprofessional and the staff are clearly not trained.

In addition we are still waiting for our "snap fitness goody bags" containing water bottles, towels, gym bags etc

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