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CB Restaurants and Dining Chipotle Mexican Grill 150 E 44th St Frnt 1, New York, NY, 10017, US
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Chipotle Mexican Grill
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Chipotle Mexican Grill company logo

Chipotle Mexican Grill

150 E 44th St Frnt 1, New York, NY, 10017, US
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Working hours
Mon
10:45 am - 10:00 pm
Tue
10:45 am - 10:00 pm
Wed
10:45 am - 10:00 pm
Thu
10:45 am - 10:00 pm
Fri
10:45 am - 10:00 pm
Sat
10:45 am - 10:00 pm
Sun
10:45 am - 10:00 pm
ComplaintsBoard
J
12:25 pm EDT

Chipotle Mexican Grill - the entire establishment

I went in for lunch today 4/5/2019, and ordered a chicken quesadilla, and for the life of me I cannot figure out why your employees have such a hard time making such a simple thing its cheese chicken and a tortilla. The first lady tried to cram it all together like a freaking burrito, I literally had to say "um can you open that up a little bit, I dont want it all mashed together its not a burrito its a quesadilla. So now that we got that out of the way, I stand there waiting for my quesadilla to finish in the hot press, and im waiting, and waiting, and waiting, the whole time standing right in front of all the workers. Not one person asked me if I was all set, nor did any of them remember my quesadilla. So finally I asked one of the workers if she could grab my quesadilla because the cheese and everything was running completely out of it and going everywhere because it was cooked for too long. The girl I asked just turns around to pawn the task off on someone else and then has the nerve to say to me"oh we will just make you a new one if anything" great so you want me to wait even longer. I said that is not necessary and I will take it as is, so the woman leaves it and goes to the next order before I am even done ordering, I wanted tomatoes and chips and a medium sauce on the side, but not one of them acknowledged me again until I spoke up again. Before I could even ask for the other things I wanted the last lady asks me if I want it to go, I say yes. Now any time in the past they just put the food in the bag, no tin foil lid because its a quesadilla that doesn't fit traditionally in a bowl with a lid, thought that was obvious. Not today apparently. So now this girl is folding my food over 9 times to cram it into a damn bowl with a lid and when I specifically ask her to not do that and just put it in a bag, she ignores me and crams it into a bowl anyway. At this point I am so fed up with how incompetent everyone is that I just leave without my food. This is absolutely ridiculous you are in food service it is not hard, just do what people ask. That's it. Now I am a pretty patient person so for this to send me over the edge is insane and you need to sit all your workers down in this location and teach them something because they do not know what the heck they are doing. I am beyond pissed off right now.

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