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Chipotle Mexican Grill Customer Service Phone, Email, Contacts

Chipotle Mexican Grill
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1.1 646 Reviews

Chipotle Mexican Grill Complaints Summary

18 Resolved
628 Unresolved
Our verdict: If considering services from Chipotle Mexican Grill with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Chipotle Mexican Grill reviews & complaints 646

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Newest Chipotle Mexican Grill reviews & complaints

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M
12:41 pm EDT

Chipotle Mexican Grill store

I have frequent this location approximately 10 times it's close to my job. 7 out of the 10 times
The guacamole is brown with a lemon taste, rice undercooked and cold, steak bloody red. Serving station is filthy and food on counter is thrown back in with prep food
Can you say cross contamination. Staff is rude
Although location is empty tables are never wiped
This is the most unwelcome place on earth I rather have my tooth pulled
Call me stupid for coming back but it's close to my job

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M
12:42 pm EDT

Chipotle Mexican Grill chipotle online pos

On July 24 2019 a charge of $18.32 was made and now pending to my Key Bank debit card. I have never purchased anything from the Chipotle restaurant chain. The entry says signed Chipotle online POS but I have never been to the restaurant, much less signed a receipt for payment there.

Please remove the charge from my card, last 4 digits 8902

Michael T. Brockbank
428 Moe Rd Unit A
Clifton Park, NY 12065
[protected]

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B
6:37 pm EDT
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Chipotle Mexican Grill food items

Hi there I ordered food today from your store in Fontana ca. I was very unpleased with the quality of food you guys have served me. I have never complained nor have I ever had an issue with your food but today was very unexceptable. To start I ordered a cheese quesadilla which had absolutely no cheese in it, also ordered 2 bowls and 1 salad which the veggie bowl had old looking fajita veggies and the chicken that were in the bowls also looked and tasted old, so with that being said I will make less frequent visits to this store, hopefully someone will let that store know so they can fix this issue for future customers.

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J
12:00 pm EDT

Chipotle Mexican Grill guacamole

I took time from my lunch to go and pick up lunch.- guacamole had areas that were brown. i asked for fresh guacamole and they insisted on giving me that one stating "we just made it this am". i refused and when i get to my job they gave me the one that was brown...poor customer service and quality

Resolution desired: refund of my 11+ steak bowl.

date of incident 7/23 11:30am

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J
1:17 pm EDT
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Chipotle Mexican Grill cashier

I was charged $8.00 for a steak bowl when I ordered and was given a $6.95 steak salad. Also, usually your charge for double meat is around $2.00, and I was charged $3.35 for extra steak on my salad. Not sure if that extra meat charge was correct. I was served today, 7/12/19 at 11:56am by host Cynthia, order #153, 10055. Customer feedback unique code # [protected].

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B
6:53 pm EDT
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Chipotle Mexican Grill online service

I do not like the fact that when u order online and ask for a specific time ur order sits on a wire shelf near the door and gets cold. I just wasted $10 because I dont want a cold or microwaved burrito. They are made too early and sit on a rack with no heat lamp. Plus anyone can grab the order... Its already paid for so what is to stop someone else to grab it. Very poor way to do business.

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M
8:11 pm EDT

Chipotle Mexican Grill night shift manager/food quality

6/18/2019 @ 6:10 pm at the chipotle location located at 2401 w Cheltenham Avenue, Philadelphia Pa 19150. So once I was ready to order the Tortilla worker was very friendly and quick to acknowledge me, she actually made my entire order because the salsa guy left the line. I ordered a half chicken and half barbacoa bowl with white rice pinto beans, fajitas, and corn salsa. I ordered two mild tomato salsa on the side and one side of regular cheese, not queso. I also ordered chips and guac. The cashier rung me up, who was also very friendly and quick by the way kudos. So left and headed to work, on the way I wanted to grab some of what I ordered, so I took a chip and tried to bite it, it was soggy, I took another one tried to bite it and it was stale. I took one more and bit it, this one wasn't stale or soggy just bland, bit was too hungry to care so I dipped in the guac( which was also bland) and suffered through 5 more tries with the chips until I gave up chips, not edible. I got to work and placed a little mild salsa on my bowl, and then almost threw up because I thought it was sour. I then tasted the mild salsa again by itself and it tasted sour. No big deal because I understand things happen in a restaurant, everything isn't always going to be 100% and tomatoes can go bad easily, I would know I eat them just about every day. I called the restaurant back and asked for a manager and was put on the phone with a TALIB is how I believe you spell his name, I told him, hey man my chips were soggy and I'm pretty sure the tomato salsa was spoiled when I came in there, He says to me "there have not been any other calls about the salsa, maybe you just don't like the way the salsa taste." After that I stopped him let him know not only does my chipotle order never change for 8 years but I know when the food is spoiled and what reason would I have to just call and complain, However through all my bad food experience, the call with him was seriously atrocious. It only takes one bad apple to spoil the bunch and through the spoiled and soggy food, it was this managers attitude that was the breaking point.

My email is create.[protected]@me.com

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L
1:19 pm EDT
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Chipotle Mexican Grill service

On 6-10-2019 I went to the chipotle restaurant on Richmond rd in Williamsburg, va. The line was very slow the cashier left the register to take out the trash while coustomers stood waiting. One coustomer came to the register with trash because she took all the cans out the lobby to the back. She then grabs a chipotle bag and ask him to place the trash in that. They had no dressing and was aware of this before I ordered my two chicken bowls. I was told it would take 5 min to prepare the dressings which took ten. I spent my entire break there. I asked for the MANAGER on duty which was George who seemed to be overwhelmed and frustrated as well as rude. I asked him why should his coustomers be waiting for dressing which your crew was aware of the outage his response was because we are working with 4 crew members including myself and she training on relaying things to use. She as in the cashier who seemed extremely lost and you could tell she was new.

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T
5:45 pm EDT

Chipotle Mexican Grill the manager

Not only myself, but I've witnessed multiple customers have the worst experience with her to a point they straight out said they would not be back because of her. She is rude and very unprofessional, including to her staff which she treats like absolute crap! No matter what any employee does she corrects them and insist they are wrong and embarrasses them completely right in front of the customers! She is the same way towards the customers and treats them as if they're stupid and a waste of her time and energy ! She needs to be reprimanded or something because this is ridiculous and not the way a manager should be !

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A
2:30 pm EDT

Chipotle Mexican Grill bowl

I went in to this chipotle, I asked for chicken and steak and the lady put 2 pieces of chicken and steak. I didn't realize cause I was on the phone on a very important call. I realized once I got home which was 20 min out of my way to go to the restaurant. I'm very upset with the service, I paid pretty much $10 for a bowl of rice. The chicken and steak were raw on top of it. Serving raw food is no way to treat customers. I will not be eating from the establishment if I continue to receive this service.

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basefistrotten
, US
May 24, 2019 3:36 pm EDT

Nope liar, you paid $10 for rice, steak and chicken.

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K
3:45 pm EDT

Chipotle Mexican Grill terrible customer service

My name is Kenyasha Williams, I would like to make a formal complaint on the an employee Chalee at the 39779 LBJ Freeway Dallas Tx 75237. The cashier was very unprofessional and rude. If this is the kind of service that is provided. I will not return to another Chipotle location ever. I felt very disrespected to the point to where I had to raise my voice. The customer service at this location with this young lady is unexceptiable, and distasteful. I look forward to someone reaching out to me so I can give more details. I've never had an experience like today. I've been dining in and out of Chipotle for yrs. And I'm very very upset.

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K
11:17 am EDT

Chipotle Mexican Grill the professional of the manager on the morning shift on varick street in manhattan

He was rude and disrespectful to multiple customers. I also notice picking up food of the floor to sell to the customers. I have also found a bug legs in my food twice and I return it to the store . He said they was nothing he can do about it . He does care about he company goals and Reputation. I have videos of him being very very nasty to customers . He not a good manager and show not be work at the location. He work on Varick and King street .. he need to be replaced with someone who respect the customer . And accommodates them when necessary.

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A
1:07 pm EDT

Chipotle Mexican Grill my 2 bowls

I went to 5555 Glenway ave 45238, my order number #176 5/16/2019 at 12:26pm.

I am extremely dissatisfied with the service we received and the actual product itself.

I ordered two bowls 1 steak and chicken, 1 chicken with small tortillas on side.
The guy was rude and kept rushing, I asked for extra rice and he literally put a tiny on the tip on spoon, and seemed to have attitude about it. As I was asking for my hot sauce on the side and put it on the bowl anyways and acted like he didnt hear me ask for it to be remade because I share it with my child but I let it go thinking I could just share it with her from the other side that didnt have hot sauce. I asked for extra sour cream and still the same amount, smh. By the time I got home to enjoy the food after horrible service I recieved I couldn't even do that because the rice was NOT FULLY cooked. No body at the store wants to answer the phone so I'll be sure to leave my input any where I am able to because it's already bad enough you raised prices yet you cut back on the proportions at least make sure the meal can be prepared correctly. At the end of the day that comes down on management for not running their crew properly. I am extremely disappointed and want to return this food and get my money or have my meal remade.

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S
5:19 pm EDT

Chipotle Mexican Grill meat

I ordered a chicken bowl with the chicken on the side and this was the amount of chicken I received. (See attached picture.) This amount wasn't enough to fill a small clear container that Chipotle Mexican Grill normally put their sauces and sides in to. I have had the same problem at this Chipotle before. I still have my receipt if you need to see it. Feel free to reach me at [protected]@yahoo.com.

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T
12:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chipotle Mexican Grill plastic in my burrito bowl

I choked on something in my bowl and when I got it out of my mouth, there was a string of plastic material?! It's like tinsel. Either way, shouldn't be in my bowl. I have been so unpleased with chipotle, I stopped going, but I had a gift card so I figured i'd try it again. Always something negative, this time literally choking. Something needs to happen.

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L
1:02 am EDT

Chipotle Mexican Grill refund

I called the customer service line twice now to inquire about a refund that was to be paid to me for an order placed at the wrong location on 4/26/19 and I was told both times that somebody would contact me within 38 hours and I have yet to hear from anybody, nor have I received my refund. My account was over drafted due to the funds not being refunded back to me and the second time I called I was informed that my complaint would be escalated to upper management. Is this the kind of business Chipotle runs? This company has stolen my money from me and I am now at the end of my patience and will be reporting to what ever higher management I need to because of this.
Linda V
[protected]@hotmail.com

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A
5:52 pm EDT

Chipotle Mexican Grill wrong order

I went to the Chipotle in Springfield, Oh on N. Bechtle Ave. I had ordered a Chicken bowl, and they had everything on it except my lettuce, and Pico. Instead of the Pico, they put Queso on it. I also ordered Pico in one of the large containers, and they had Queso in that also. When I got home (which I live in Dayton), they told me to bring it back and they would fix it. I tried to explain to them that I live in Dayton. The person told me there was nothing that they could do about that!. I'll NEVER go to that one again!

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A
10:35 am EDT

Chipotle Mexican Grill management

Hi. I am a employee at Chipotle Mexican Grill. I came to chipotle because I was told the management being great at what they do and the ability to revive flexible hours. It's been a few months and I've noticed a lot of things weren't true about the management. Especially the assistant manager Chris Manzino. If you don't do whatever he wants you to do, or if he makes a mistake then he'll become pissed off at everyone else.

When I started working at chipotle in Upstate NY him and I agreed that if I closed, I could only close weekdays but only 2 days on the weekend. I take whatever hours they give me, but the weekend hours is something I can't compromise with. Now my boss is changing my schedule because I stood up to him. I went from having 35 hours a week, down to 8 hours a week. As a manager I would expect him to be able to keep his feelings away from his work, but unfortunately I was wrong. He scratched out my entire schedule because I told him I couldn't work Sunday night due to family issues, so he got upset and cut my hours massively.

I don't have any issues with any other managers at the store. The people are lovely. It is only the assistant manager I have issues with, and I'm not the only one at my job who agrees.

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C
12:23 pm EDT

Chipotle Mexican Grill the food

April 17th I got a burrito from chipotle. I also put in a complaint April 19th and still have not heard back from anyone figured 2 weeks later I would hear back from someone. I am a daily customer at chipotle and I am very disappointed. I got a burrito that had nothing in it at all it was just cheese and lettuce. The second thing is I got my chips and they were completely stale my whole meal was terrible. I took my food home ready to eat my daily meal and it was nothing but a disappointment. I almost drove back the food to show the workers. I would appreciate an email back my email is [protected]@gmail.com. Thank You.

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K
10:31 pm EDT

Chipotle Mexican Grill service cleanliness

Hello, I went to one of your establishments in St Anthony, Mn. I stood there and watched all of your staff joke and talk to each other the guy who finally did come to help me I watched him wipe counters with the gloves put a broom down and attempt to make my food at that point his bare hands were obviously cleaner than gloves yet he did not attempt to change until I told him too. Disgusting! People will continue to get sick. On top of that there were 3 people behind me every one was still messing around playing over the food. Disgusting! The food containers were not refilled so everyone was standing around we need this we need that well every one was standing around could of been done. Word of advice every one there are very young hire more mature adults instead of children playing with and around food.

Read full review of Chipotle Mexican Grill and 1 comment
Update by Krrobin1
Apr 23, 2019 10:32 pm EDT

Already sent complaint

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K
kneelfist
, US
Apr 24, 2019 12:54 am EDT

IF you are going to refer to adults as children try to learn how to spell better than a child. Try to not behave like a child yourself.

Chipotle Mexican Grill In-depth Review

Overall Rating: 4.5/5

Food Quality: The food at Chipotle Mexican Grill is consistently fresh and flavorful. The ingredients are of high quality, and the flavors are well-balanced. Whether you're a fan of burritos, bowls, or tacos, you can expect a delicious meal.

Menu Variety: Chipotle offers a diverse menu with options for everyone. From vegetarian and vegan choices to gluten-free and dairy-free options, there is something for every dietary preference. The menu also includes a variety of proteins, toppings, and sauces to customize your meal.

Pricing: The pricing at Chipotle is reasonable considering the quality and portion sizes. While it may be slightly more expensive than fast food chains, the fresh ingredients and generous portions make it worth the price.

Customer Service: The customer service at Chipotle is generally friendly and efficient. The staff is knowledgeable about the menu and can assist with any questions or special requests. They strive to provide a positive dining experience for all customers.

Cleanliness: Chipotle maintains a clean and well-maintained dining area. The tables, floors, and restrooms are regularly cleaned, creating a pleasant environment for customers to enjoy their meals.

Ambiance: The ambiance at Chipotle is casual and inviting. The modern decor and comfortable seating make it a great place to dine in or grab a quick meal. The restaurant is often bustling with activity, creating a lively atmosphere.

Speed of Service: Chipotle is known for its fast and efficient service. The assembly line-style ordering process ensures that your meal is prepared quickly. Even during peak hours, the wait time is usually minimal.

Online Ordering Experience: Chipotle's online ordering platform is user-friendly and convenient. You can easily customize your order, select your preferred pickup time, and pay online. The system is reliable, and your order is typically ready for pickup on time.

Delivery Service: Chipotle offers delivery through various third-party platforms. The delivery service is reliable, and your food arrives hot and well-packaged. The delivery fees are reasonable, and the estimated delivery times are accurate.

Dietary Options: Chipotle caters to various dietary preferences and restrictions. They offer vegetarian, vegan, gluten-free, and dairy-free options. The menu clearly indicates which items are suitable for specific dietary needs, making it easy to find suitable choices.

Sustainability Practices: Chipotle is committed to sustainability. They prioritize using responsibly sourced ingredients, including organic and locally grown produce. They also strive to reduce waste by implementing recycling and composting programs in their restaurants.

Loyalty Program: Chipotle offers a loyalty program called Chipotle Rewards. Members earn points for every dollar spent, which can be redeemed for free food and exclusive offers. The program is easy to join and provides additional benefits to frequent customers.

Social Media Presence: Chipotle has a strong social media presence. They regularly engage with their followers, share updates, and promote special offers. Following Chipotle on social media is a great way to stay informed about new menu items and promotions.

Accessibility: Chipotle strives to provide accessibility for all customers. Their restaurants are wheelchair accessible, and they offer alternative ordering methods for individuals with disabilities. The staff is trained to assist customers with special needs.

Locations and Hours: Chipotle has numerous locations across the country, making it easily accessible for most customers. They typically have extended hours, allowing for flexible dining options.

Special Offers and Promotions: Chipotle frequently offers special promotions and limited-time offers. These can include discounted meals, free add-ons, or exclusive menu items. Keeping an eye on their website or social media accounts is a great way to take advantage of these deals.

Community Involvement: Chipotle actively participates in community involvement initiatives. They support local organizations, sponsor events, and donate to charitable causes. Their commitment to giving back to the community is commendable.

Health and Safety Measures: Chipotle prioritizes the health and safety of their customers. They adhere to strict food safety protocols and maintain clean and sanitized restaurants. During the COVID-19 pandemic, they have implemented additional measures such as contactless pickup and delivery options.

Additional Services or Features: In addition to their regular menu, Chipotle offers catering services for events and gatherings. They also have a mobile app that allows for easy ordering and payment. These additional services enhance the overall dining experience.

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