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Location complaint
I've always had a bad experience at this location. The customer service is poor. They're always running out of food. Important items like chicken or rice. I believe the issue is poor management. I've spoken to two different managers. The last guy I spoke that I lied and told me he' ll watch the camera. As if I called to waste time about my bowl being wrong...
Read full review of Chipotle Mexican Grillchicken bowl with guac and a veggie bowl
Hi! First, I would like to say that I love chipotle and I go about 3 times a week. I have always had amazing service and I have never had a problem before. Tonight, I ordered food for me and my sister. In my food, I found some short black hairs in my food and my sister had some avocado rinds in her guac. I just wanted to make this complaint to let someone...
Read full review of Chipotle Mexican Grillburrito sofritas
I ate the burrito with sofritas, pinto beans, guacamole and brown rice yesterday, Feb 8. Soon after I begun to feel unwell and very bloated. Within 2 hours I had extremely bad diarrhoea, stomach cramps and nausea. I had not eaten anything else that day, so the burrito was what made me unwell. I have a terrible bout of food poisoning. I was up most of the...
ingredient not in my meal
This the fourth time in a row I have ordered a delivery from this place and my quacamole has not been put in my burrito bowl. I am beyond furious because quac costs extra and this is the fourth time this has happened. For this being the fourth time I have not recieved what I ordered with my meal I expect some sort of free meal cards or really good coupons or something like that. Thank you. My email is [protected]@gmail.com
Read full review of Chipotle Mexican Grillservice and gm manager
When I ordered my food, they had no veggies, I had to wait for them to go get chicken and cut it up and the cheese container was empty and had to be switched. I waited an extremely long time for them to actual cook and prepare my food. I contacted the manager, which was the GM (Blake), and explained to him what happened. He was nasty, rude, arrogant arguing...
Read full review of Chipotle Mexican Grilluncooked rice
Dear Board of Directors. My name is Susanne Abhiram 36 William Street, North Arlington NJ 07031. I went to your establishment on 1/13/2020, purchased 4 bowls and the rice was not cook. Only noticed this when I got home and my 3 kids were eating. I don't have a car so I couldn't return them. I shouldn't have to take a cab to return. This is unacceptable...
Read full review of Chipotle Mexican Grillservice
Today I went to the Chipotle in Kensington and order a burrito bowl. After I received my food I went to bathroom and typed in the code to enter. In the bathroom I went to wash my hands and there no soup in dispenser. I Left bathroom and approached a African american male sitting at table with something on his head in back. When I mention that no soup he...
Read full review of Chipotle Mexican Grillpoor food quality and overall service
Visit to 'Chipotle - 9930 Glades Rd Ste F8, Boca Raton, FL 33434' (Jan. 5, 2020 ~ 8:00 pm). I have never had such a bad experieince at Chipotle, ever, and I go weekly (although rarely to this specific location). When we first arrived the front doors were locked during operating hours and we had to have a patron open it for us. They started to make my 3...
Read full review of Chipotle Mexican Grillchicken burrito bowl w. guacamole
I ordered this for delivery through the chipotle app:
1. The food came way later than the estimated time so it wasn't warm.
2. The guacamole was dark and there were big chunks of it. ( as pictured below)
3. It was the burrito bowl but there was no side of tortilla
4. My mom ordered a salad bowl and there was barely an lettuce to it.
I'm not sure if it's because it's through the app or the store just ran out of stuff but we have never experienced a bad bowl up until now or was very disappointing. And we are chipotle regulars.
Very rude and passively aggressive staff member
I came in during a very busy time this Saturday night at around 6pm. I started off my order for myself then my husband and two children. The line was moving so fast the I found my self going back and forth between two separate staff members whom were preparing my food. A women wearing earrings that had avacados hanging from them as well as she was wearing...
Read full review of Chipotle Mexican Grillburrito bowl
I placed a order thru your online, the total was 23.15 for a burrito and blow delivered. the order came wrong so I had to go back and return it using all my lunch time. I went back and got my order replaced got back to work and the food was horrible. The rice was all stuck together in big clumps and the chicken didn't seem to be done. This is the worst experience I have ever had with your restaurant. I go there a lot. This is by far the worst. I would like to have some kind or refund for my order including the delivery.
My Name is Heather Jenkins
2435 Kittrel Ct
Grove city Ohio 43123
[protected]
[protected]@gmail.com
today at 6:36pm William Manzanares I went to chipotle and everything was going well but until I asked about guacamo and the guacamole was black and I told the employee that if I had another guacamole that it would not be black and he told me that all the guacamole was black it was my first time in that location how can they serve something that is not good 11/11/2019
![Chipotle Mexican Grill - <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>@gmail.com](/images/complaint/full/1190590/compl_nijtgg7u3m8hpnseldv5qod69g_2d2aefdd2f74c818e8dc184b799a94e5.jpg "Chipotle Mexican Grill - <span class=\"replace-code\" title=\"This information is only accessible to verified representatives of company\">[protected]</span>@gmail.com")
steak bowl (I asked for half chicken and half steak)
Jonathon was the person who helped me. I said I would like half steak and half chicken and he said that would be a $2.50 extra (No Problem) now the bowl was $10.75. they trickled a tiny bit of chicken in. No rice, a small amount of beans, they forgot to add griled onions I requested, I asked for guac and lettuce. The guac was a tiny spoonful. Now I have eaten at Chipotle more times than I can count. The last three times my girlfriend and I have gone we have been disappointed but we keep giving it a try. In the past they have struggled to close the lid but this time I can shake the bowl. I would weigh this for you and send it to you but I dont have a food scale. Anyway, I hope this is not the new norm. My girlfriend is a huge David Dobrik fan and every time he mentions chipotle we think we should give it another try. Hoping the Goleta Branch steps it up a notch. Thanks for letting me vent this.
food quality
Nov 4, 2019 This is the third time something is not right at this Chipotle and someone needs to do quality control. Today around 6:30 I got barbacoa for my husband take out. 15 minutes later or less I am home . He notices a strange taste on the burrito. I am always dismissive of it because I can eat everything. But I tried a bite and I was able to clearly...
Read full review of Chipotle Mexican Grill1517 alabama ave service
On Sunday, November 5, 2019 at 7:09 pm I went into this chipotle with my daughter to get a burrito bowl. Posted on both doors is a notice informing and apologizing for not having any forks, spoons or Knives available. I ordered my food on the line with a short young woman with short curly dreads. As I get to the register with one older man ahead of me, the young woman at the register yells out to a coworker (" I don't know why your ugly [censored] keeps taking my pin"). The older gentleman ahead of me quickly take his food and leaves the store. Now its my turn at the register. The woman asks me what else i'd like with my order, I tell her I'd like a bag of chips, a sour cream and 4 dressings/Vinaigrettes with my food. She tells me i can only receive 2. I ask her if i can pay for the other two, she curtly tells me no, and turns away from me. She opens the fridge behind her, closes it and tells me $10.62 . I again ask her for sour cream and chips. She grabs them for me. She again says $10. 62. I say okay, but you forgot my dressings. She says " We don't have any" I look back to the fridge she was in and see a silver container with about 10 dressings in it. The woman proceeds to fold her arms and look irritated until I give her my card. She gives me my receipt and turns away to grab a broom and sweep up trash around the uncovered food. As I get home and prepare to eat my food with my daughter, I open the sour cream and it has a slightly sour smell. I taste the sour cream and its spoiled. I throw it out, thankful I didn't put any on my daughters food yet. So we start eating our food now and I notice my food is hard to chew. I was hard uncooked pieces of rice in me an my childs food. This honestly the worst experience I've received with Chipotle. My service at the register was really bad and my food was undercooked, sour, and inedible. I would really like a refund for my purchase.
Host:Deasia
order:#335
product that was delivered to my place of work was less than desirable
On Friday November 1st, my co-workers and I ordered Chipotle and had it delivered. One order was wrong in that it was missing two of the items that was requested and the other one was a burrito. The chicken in the burrito was was dry and salted to a level that made the product not edible. The entire burrito was thrown in the trash because it was cold, dry...
Read full review of Chipotle Mexican Grillmobile ordering
My boss ordered through the Chipotle mobile app to be picked up at 2:00 PM at the Washington Street location. I went to pick it up for her, arriving a couple minutes before 2:00. As I stood with other waiting mobile order customers, about 10 minutes had passed before I went unacknowledged and decided to ask the cashier about the order's status. I gave her...
Read full review of Chipotle Mexican Grillfood was cold and didn't receive my chips.
I ordered from the app on Sunday October 27 2019. I placed an order to be picked my order at 9:30 pm. When I got my order there was no chips and the burrito was cold. I was told that they were out of chips and wasn't fixing anymore. I was told that they were going to place my receipt in the managers office and she would tell him/her what had happened and...
Read full review of Chipotle Mexican Grillone employee was extremely rude and the other had no sense of urgency when another asked for help.
10/20/19 I placed an online order that said my order "guaranteed" to be ready at 7:30pm. I got there at around 7:35pm. When i got there, there was a Doordash employee and a man sitting buy the online order shelf. There were 2 other customers in line already there as well. A large family of about 6 came in after me and waited in line. Since i had an online...
Read full review of Chipotle Mexican Grillchicken bowl
On oct 17, 2019 I placed an order online. I picked up my order and brought it home. When I opened it I was not happy. I barely had any chicken or rice. The portion they gave me was barely half full. I don't usually have problems at this location but this time I was very disappointed. Definitely not worth the money I paid for it. I called the location and could not get through to talk to a manager.
Read full review of Chipotle Mexican Grill and 11 commentsAbout Chipotle Mexican Grill
The company's menu is centered around its signature dish, the burrito, which is a large flour tortilla filled with rice, beans, meat, vegetables, and various toppings. Customers can also choose from other Mexican-inspired dishes, such as tacos, bowls, and salads, all of which can be customized to their liking.
One of the things that sets Chipotle apart from other fast-food chains is its commitment to using high-quality, sustainably sourced ingredients. The company has a "Food with Integrity" program that focuses on sourcing ingredients from farmers who use responsible and ethical farming practices. This includes using only meat from animals that are raised without antibiotics or added hormones, and sourcing produce from local farms whenever possible.
In addition to its commitment to sustainable sourcing, Chipotle is also known for its emphasis on customization. Customers can choose from a wide variety of ingredients to create their own unique meal, and the company prides itself on being able to accommodate a wide range of dietary restrictions and preferences.
Overall, Chipotle has become a beloved brand among consumers who value quality, sustainability, and customization in their fast-casual dining experience. With its continued growth and commitment to responsible sourcing, it is likely to remain a popular choice for years to come.
Chipotle Mexican Grill Customer Reviews Overview
One of the most commonly mentioned positive points in the reviews is the freshness of the ingredients used in Chipotle's dishes. Many customers appreciate the fact that the restaurant uses high-quality, locally sourced ingredients whenever possible, and that the food is prepared on-site each day. This commitment to freshness and quality is reflected in the taste of the food, which many customers describe as delicious and flavorful.
Another positive point that is frequently mentioned in the reviews is the speed and efficiency of the service at Chipotle. Customers appreciate the fact that they can quickly order and receive their food, even during busy times. This is due in part to the restaurant's assembly-line style of service, which allows customers to customize their orders and move quickly through the line.
Other positive points mentioned in the reviews include the restaurant's commitment to sustainability and ethical sourcing practices, as well as the variety of menu options available. Customers appreciate the fact that they can choose from a range of proteins, toppings, and sauces to create a meal that suits their tastes and dietary preferences.
Overall, the reviews of Chipotle on our website are overwhelmingly positive, with customers praising the quality of the food, the speed of the service, and the commitment to sustainability and ethical sourcing practices. If you're looking for a fast, delicious, and socially responsible meal, Chipotle is definitely worth a visit.
Overview of Chipotle Mexican Grill complaint handling
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Chipotle Mexican Grill contacts
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Chipotle Mexican Grill phone numbers+1 (800) 244-7685+1 (800) 244-7685Click up if you have successfully reached Chipotle Mexican Grill by calling +1 (800) 244-7685 phone number 0 0 users reported that they have successfully reached Chipotle Mexican Grill by calling +1 (800) 244-7685 phone number Click up if you have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (800) 244-7685 phone number 0 0 users reported that they have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (800) 244-7685 phone number+1 (303) 595-4000+1 (303) 595-4000Click up if you have successfully reached Chipotle Mexican Grill by calling +1 (303) 595-4000 phone number 0 0 users reported that they have successfully reached Chipotle Mexican Grill by calling +1 (303) 595-4000 phone number Click up if you have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (303) 595-4000 phone number 0 0 users reported that they have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (303) 595-4000 phone number+1 (949) 524-4126+1 (949) 524-4126Click up if you have successfully reached Chipotle Mexican Grill by calling +1 (949) 524-4126 phone number 0 0 users reported that they have successfully reached Chipotle Mexican Grill by calling +1 (949) 524-4126 phone number Click up if you have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (949) 524-4126 phone number 0 0 users reported that they have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (949) 524-4126 phone numberMedia Contact+1 (303) 222-5912+1 (303) 222-5912Click up if you have successfully reached Chipotle Mexican Grill by calling +1 (303) 222-5912 phone number 0 0 users reported that they have successfully reached Chipotle Mexican Grill by calling +1 (303) 222-5912 phone number Click up if you have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (303) 222-5912 phone number 0 0 users reported that they have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (303) 222-5912 phone numberMedia Contact
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Chipotle Mexican Grill emailsmediarelations@chipotle.com100%Confidence score: 100%Support
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Chipotle Mexican Grill address1401 Wynkoop St., Ste. 500, Denver, Georgia, 80202, United States
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Chipotle Mexican Grill social media
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