Chipotle Mexican Grill
reviews and complaints

Over heard tall male employee saying all customers are [censored] continuously. Working 3/31 @5:30pm. All employees seemed to be I’ll mannered and rude. Will most likely not spend money at chipotle again. This used to be a great organization but it has gone downhill recently at multiple locations. This was way out of line and that employee should not be working in customer satisfactory roles.

Blue Diamond / Dean Martin Las Vegas, NV location.

On March 24, 2022 at 5:13 PM we went to the Chipolte at 1840 Franks Parkway in Uniontown Ohio. Our receipt number is [protected]. After we ordered our two bowls I requested a small soft drink. I was informed by Alissa, who was taking our order, that they were all out of small cups, therefore I would have to purchase a large drink. Seeing the stupidity of this, that they were out of small cups and now were forcing the customer to spend extra because of their error, I questioned her? I stated "just charge me for a small drink and give me any cup". Alissa responded with "no, I cannot do that, it is against our policy". So we requested two water cups and closed out the bill.

After finishing our meal I asked to speak to a manager. Alissa came back out to the counter. I questioned her as to why Chipolte policy would not allow her to satisfy a customer's request, charge for the small drink, and provide any size cup in order to allow the customer to enjoy their dinner? She kept stating that it was against company policy. Then she commented that "if I did it for you I would have to do it for everyone". Realizing that I was now dealing with a manager who had no concept of customer service I asked "can't you see that I was willing to pay for a small drink, and I would take it in any cup that you provided ... even a water cup?" I continued, "can't you see the irony, that instead, Chipolte lost the revenue of a drink as well as, angering a customer because of your unwillingness to fill the request for a small drink with any cup? I should not have been expected to pay an increased price because of that Chipolte's inability to stock enough supplies. Any other company would have handled it with a high level of customer service by simply stating when the small drink was requested, "I am sorry we are all out of small cups, I will substitute a different cup and charge you for what you requested". How simple! Chipolte would have their revenue and they would have had a satisfied customer. Instead, what did Alissa gain? The answer is the loss of revenue along with the goodwill of a satisfied customer.

Janis Lile

[protected]@yahoo.com

[protected]

I frequently go to the Chipotle location on Market St. in Montrose, Ohio. On multiple occasions the white rice has been very grainy and undercooked. This really spoils the meal for me. Are they not adding enough water, not cooking it long enough, or some other cooking mistakes by the staff? I would really appreciate it if this problem could be corrected.

Thanks so much and appreciate your assistance.

Wendy Freedman

Placed order online to pick up at store in Parma Ohio. When arriving for a 7:50 pick up they were 1/2 hour behind and said they were running out of things. Employees were fighting with each other! When my order was finally made at 8:20 they were out of salad, rice, and chips! No apology from employees just get a refund online. This has happened multiple times now and is just absolutely ridiculous. I tried being refunded with no luck! I would appreciate someone helping me with this.

Thank you

Around 7:30 tonight I was told they didn’t have anymore Steak. So we got Chicken.. They were in such a rush that they didn’t even put chicken in my boyfriends bowl. We stopped at the condiment bar to get napkins and forks before we left and I heard someone ask for Steak and sure enough they were getting Steak put on their food. I live around 45 minutes from there. I tried to call the store and it was just an automated service that wouldn’t let me talk to anyone. I’m so disappointed.

We ordered a cheese quesadilla, two bowls, one with steak and one with carnitas. We had our order delievered through Door Dash. When our food arrived we only received a small amount of meat in each bowl and nothing else. I called both Door Dash and spoke to a female manager at Chipotle. I explained the situation and wanted our order replaced. The manager told me it wasnt Chipotle's problem. She refused to do anything. This is our second bad experience at this location. We wont be returning after the way the manager refused to help or do anything. We have not received a refund from Door Dash. The quality of food and customer service at your Redding store is not what it used to be. I have attached the pictures of the food we received.

Hi I just ordered a salad at the Chipotle Mexican Grill in Sea Girt, New Jersey. It is Friday, February 4th and it was around 2:00pm. I ordered a salad, with steak, salsa and quacamole. I wanted the quacamole on the salad. When I went to pay for the order I saw another quacamole on the side. I told the employee that I only wanted the quacamole on the salad and I thought that he already put it on the salad. He said I thought you wanted it on the side. So when I got home I noticed he put the quacamole on the salad and also gave me a side of quacamole. This is an expense I was not prepared for. I would like a refund for the extra charge. Thank you!

I love your food and enjoy it. I just want you to possibly hire a new manager at the Savage MN location. My delivered orders are wrong more that accurate. I have no issues with other locations. Also, the quality of some of the dishes is very unpredictable - grizzly chicken ingredients not cut up into appropriate sizes and amounts added are wat off. Please- just do a few quality checks or change management.
Thank you.

I work here in the building were this chipotle is located, this is the second time i have had a problem there. I went in today to order and the cashier were very rude when i had put me card in machine wrong. Her name may have been (florencia) since that is what was on the reciept.She had an attiude ask where the silverware was she was not customer friendly at all. This not how you treat a customer. The motto is they are awlays right, that's not a true statement but i feel this is wrong way to treat someone..
Am a very unhappy customer at this point.

My unique code: [protected]

Yesterday I ordered 3 veggie bowls from the store here in New Jersey.I came back home after getting the bowls.when I ate that food it was totally worthless.rice was totally uncooked and I was feeling like I'm eating soaked rice .if it would have been 1or two spoon then it's ok but in all the three bowls the rice was totally uncooked.so threw all the bowls in the trash.It was 9.15 in the night.The time I went to store it's already closed.I tried to contact the customer service online they are saying they can't help me because I ordered in the store not online.what's this?whether I order online or from store I ordered from chipotle.they are giving me one free bowl with purchase of one.I don't want to waste my money again.yesterday my 26$ wasted for the worthless food which not at all eatable

I stopped in the Roanoke Virginia Towers location for lunch. It was 3PM December 19th. The workers were talking to each other not waiting on me. Finally i ordered a bowl starting with black beans only half a spoon left and watery, next the chicken dried out and not much either. The bowl ended up mostly rice and small quantity for over $10. I am wry disband will not go back again.

I'd like to thank Chipotle Mexican Grill at their Maxtown location for yet another botched order. Not sure how a company can charge me $35 for 2 bowls, 2 bags of chips and a side of quac, and I get 1 bowl, 1 wrap (that says bowl), and no chips. I can't blame the DoorDash folks since they are the couriers, but I'm consistently having problems with this Chipotle location. SoaB this is stupid.

I came in to Chipotle on 10/25/21 and asked for an order of 2 chicken bowls. which came to $21.36. I gave the cashier $22, expecting to receive .64 cents in return. At this point I was informed they had no change. So I asked the cashier was I supposed to just give up my .64 cents? I just want to point out that there was no sign posted informing customers that they had no change available. Had I known I would not have ordered if I knew I wasn't able to receive change that was due to me back. The cashier informed me that she "doesn't make the rules." Not only did I not get my change back, but not even the attempt to compensate the disservice. A complimentary fountain drink could have been offered. I was very disappointed in the service and how as a faithful customer I was brushed off by the cashier as if this was a normal occurrence. Order #433, Host: Jayla
For more information please email me at [protected]@hotmail.com
Thank you.

Date of Incident: 10/25/2021
I ordered a Smoked Brisket Bowl and chips. the brisket was hard and dry; the chips were stale. The customer service at 1209 North Charles Street in Baltimore, MD 21201 is lacking courtesy and they are very slow. I asked for the fresh brisket and was told I would have to wait "15 minutes or so". I already had to wait in line for 25 minutes because they only had one woman starting the orders and another one completing the orders and then ringing them up at the cash register. I was charged a "bag fee" and I wasn't even told I would be and why.