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China Southern Airlines Company
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China Southern Airlines Company
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www.csair.com
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1.0 4 Reviews

China Southern Airlines Company Complaints Summary

0 Resolved
4 Unresolved
Our verdict: Engaging with China Southern Airlines Company at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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China Southern Airlines Company reviews & complaints 4

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10:37 am EST

China Southern Airlines Company flight seat reservation

China Southern - No Service, No Customer Support
For a combined family vacation with a work related conference in New Zealand we chose to fly China Southern from Amsterdam to Christchurch, via Guangzhou. On our way home we travelled via London and on August 31st we boarded flight CZ303 - Guangzhou-London. We had reserved and paid for four seats, two bulkhead seats and the two seats behind so we could sit together, have extra legroom and make it easier to get in and out of seats. We had paid for the seat reservations (5600 yuan in total, 1400 yuan for the Guangzhou-London leg). Not cheap, but worth it. However, while boarding we were told our reserved seats were cancelled because of a change of airplane. We got seats scattered over the airplane, not together and no bulkhead or extra legroom seats (just regular economy class seats). No compensation for the sudden change and inconvenience was offered but we were assured that we would get our money back. That has still not happened. After six weeks we finally received a refund of 700 yuan for two seats but not the 700 yuan for the other two seats. In the past months I have sent customer support of China Southern over 10 e-mails and tried to contact them by phone. E-mails are not answered (no response at all!) and after being on hold for over 10 minutes on the international phone number I have given up hope that this will work. Effectively, China Southern has stolen 700 yuan from us, has highly inconvenienced our flight and conveniently ignores communication and refunding. Maybe worth considering this attitude when choosing an airline to fly to China.

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5:12 am EST

China Southern Airlines Company my checked luggage was damaged

I took the CS air from GuangZhou to Singapore at 18:25 on 21th Dec, 2018. When arrived in Singapore, I picked up the checked luggage and went home by taxi. But when reached the home, opened the luggage. One metal track was damaged, which was bend in the process of air transport. This metal track will be used as lantern support. Now I should have to apply for compensation. Pls kindly help.

My contact: +65 [protected]
email: [protected]@gmail.com

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3:18 am EDT
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China Southern Airlines Company flight delay

南航 CZ3918, flight on 4月30日, target depart from 无锡硕放机场 at 19:00, and arrive 广州白云机场 at 21:10,was delayed 4 hours at 无锡机场, reason given by 南航 is thunderstorm at 广州, at similar time the flight from ShengZhen airlines at 无锡硕放机场 was departed from 无锡 & arrived at 广州 on time ! Do you believe the flight delay reason given by 南航 ? The most upset thing is, those passengers used this CZ3918, to do transit at 广州白云机场, all were missed their international flights at 广州, due to this南航 flight delay, worst case is, at that time, it was already 1 am midnight, and no assistance/ concern from 南航, start from check in counter at 无锡硕放机场, 南航on flight travelling, until you reach 广州南航 air ticket check in counter. Do you dare to take this 南航 local flight for your next international transit ! SUCK !

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4:35 pm EDT
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China Southern Airlines Company airline cancelled flight

Worst possible international airline!
Flight from lax via can to mnl was nothing but problems from the check in counter (lax) to landing (mnl). Seat selection/special diet meal request which were done months prior to flight(s) didn't exist upon check-in nor was the request honored at check-in.in flight service was non-existant. Please don't bother us attitude from flight attendants.
Return flight from mnl to can was cancelled by cs airline. But they booked another flight from mnl without any connecting flight to lax. After days on the phone with cs airline and vayama we still don't have any sense we'll get a connecting flight without staying over night in the terminal at can. Csa's us call center only answers calls monday thru friday, 9am to 5 pm pst and this is an international company, what do you do if you have a problem after 5pm or on the weekends. Do not use this airline or travel company!

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Update by Another Disappointed Customer
Jul 17, 2011 1:20 am EDT

This airline's primary concern is every seat is full and to heck with customer service or passenger comfort.

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MimiChimi
, HK
Apr 16, 2012 10:55 am EDT
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We flew this airline to Guilin and back from Hong Kong. Getting there was no problem. On arriving at the airport for the return journey, we were informed that the flight was cancelled due to insufficient visitors and that we were rebooked to fly the next day. When we asked why we were not informed, we were told that our agent should have called us. Well, we booked through a popular travel website and we had no working number in China. To give them some credit they did put us up in an incredibly creepy Soviet style hotel near the airport ( virtually empty and lights were switched off in the hall to save m and meals were included.

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Phone numbers

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