Chili's Grill & Bar
reviews and complaints

after dinning at Chili's last night: food ok, service very good. Our server ask for us to enter and " how we did " survey.
this is a scam to take you to another site trying to sell something (?) I caught the $9.95 a month and informed the operator, I was not interested.
I truly did not believe Chili's would lower themselves to this level!

Waiting atleast an hour for seating. Hostess said there were no servers or service on left side of restaurant.

My otherwise good experience at Chili's restuarant was sp0iled by a woman yakking on her cellphone at the top of her lungs. Her loud conversation was so annoying, and the staff at Chili's did not ask her to quiet down; very upsetting!

The food I ordered was cold, and we got our appetizers AFTER we received our meal.. WHAT IS UP W/ THAT?

First of all it was an accident, and second please learn how to use proper grammar. Jason is a person's name and should begin with a capital letter.

Who cares why they say no E-CIGS... Posting things about how upset you are by them misleading you just adds to the drama.

My family and I drove from out of town and went to the Mall. Chilis Was one of our families favorite restaurants were we usually meet for dinner. From our previous visits to Chilis in the past there has been an excellent experience..But this particular time in this Chillis we had a part of 10 due to our family comming from out of town..We arived at Chilis around 6:40pm, and was told by the host that will be seated in 10 minutes..The host then came back and said that we will be seated in 15 minutes, 40 minutes later still no seat..Meanwhile in between the time we were waiting the host was seating tables of 6 and 8 and even parties of 7..We kept asking the host when were we going to be seated and she said in a couple of minutes..After the 40 minutes we were eventually seated but she tried to make us split up and sit at two different tables, but all this time there was a table that seated all of us. By this time its around 7:20 pm we get seating then 20 minutes later we finally get drinks, we order food. We actually ordered apetizers then another hour we receive our food at 8:40pm we got the food before we received our appetizer, didnt get the appetizer had to tell the waiter that we didnt get it..He then went back to the back and said that they didnt make the appetizer, I ordered french fries but got beens and rice which I am allergic to black beens, my niece food didnt even come, so he had to go back and fix it, then he came back and said that they were out of chicken tenders. So she had to wait an additional 15 minutes to eat. We requested to speak to the manager but the waiter said that it was his fault, and we still didnt talk to one...There was one guy walking around speaking to every table, but ours...Im assuming that he was the assistant manager or the manager, but when we went to Chili at other locations, they made sure they made there way to the larger tables other than the smaller one's. This is the worst experience i have ever had with a chilis, and was very disappointed in my visit, and will not be back to this location. And will not recommend this location for my business anymore or anymore of our family gatherings.

About a year ago, my husband and I went for dinner at our local Chilis. We were seated quickly. We were told that 2 people would be serving us that evening. One was a young man and the other a woman. Why they need 2 waiters/waitresses is beyond me...anyway, the young man came over about 10 minutes later, no one asked if we wanted anything to drink...he asked if we were ready to order. We were, so we did, and asked if we could get something to drink as well. His reply was "oh, no one asked you if you wanted anything? well, I will go let them know that you would like your beverages." Uhhh, why don't you just go get them! We received our meal, about 10 minutes later a woman, the other waitress, asked how we were doing. We were fine at that moment. So, we finished our meal...without any refills on drinks...because no one ever came back to check on us. My husband wanted more soft tortilla shells so he could finish his meal and we were also talking about dessert. The young man came back to the table, with the CHECK! he proceeded to say that he would take that up when we are ready. I said "well, could we maybe get some more shells for his meal and maybe some refills on drinks"? he seemed unfazed by the fact that we had to ask and were not ready to leave yet...! So, he brought us drinks and shells, I asked for a take out container and he asked about the bill again. This was no where near closing, just FYI, it was about 9pm on a Saturday! So, then we waited for him again to come back with my container, which was about 20 minutes later and yes, by that time we were ready to leave. When he came back with the container, I gave the bill to him and said, "guess we won't be having dessert tonight...", no response...I sent an e-mail to Chilis after that. They did try to contact me by phone, it was the manager of the local Chilis, I was unable to take the call, since I was at work. The following day, I received a voucher in the mail for so much off our next meal. About a month later, we decided to go ahead and try it again and use our voucher, all was fine with out meal and the service. The manager who was working that evening, came over to the table (after we handed our waitress the voucher when she collected for our bill) and asked how everything was, it was fine... About 3 weeks ago, we were out and about and wanted to stop for lunch...well, we decided to stop in at that same Chilis, since last time was fine. Well, low and behold this visit was not...again! I will not be returning to Southgate, Chilis. We were barely waited on. Had to ask for napkins 3 times and you would think they were rationing them because she brought us one at a time, when one of us was having ribs! NEVER asked if we wanted another drink. At one point my husband had to get up and walk over to the bar to ask if he could have another. We ordered chips and salsa, which we never received. Even though we asked twice for them. Not sure if the waitress even cared if we got anything, it was not busy, it was early on a Sunday, a few people seated in the bar area. We waited a half hour to get our bill, because everytime we did see our waitress she was near the bar, talking to other employees or only taking care of the men at the bar...hmmmm. So, maybe Chilis in Southgate, Michigan needs to review their employees. Have better hiring requirements. Maybe hire some waitresses who know how to read and write, since pretty much they all seem pretty oblivious to what is going on and the waiters not much better, only concerned with when their customers are ready to leave! Not a good way to earn your tip money!

How was she careless and rude?

That does sound like some pretty bad experiences!My boyfriend and I had a waitress that never refilled our drinks either and would ask how we are doing but then walk away as we were answering.I haven't experienced anything like you did though.

Why didn't you ask to see the manager during your visit/meal? They can't fix it if they're not aware what's happening!

I am not sure what some of these other comments are all about. The bottom line I am surprised that the servers don't really understand how they're really compensated, yes, tips! Like I mentioned before you need to notify management when service is not up to par. Although Chilis is not a 5 Star restaurant, they still charge enough for their food to make a decent profit. I think McDonald's has better service than the service you experienced!

They don't want your ### in their restaurant. Nobody does.

I think you noticed that my profile says male and you are picking on me because I am gay. I did not want to bring this up but the reason I believe I got bad service from Chili's is because we are an homosexual married couple. You noticed this as well and made you rude comments. Frankly if they are going to discriminate against me for being a homosexual they will not be getting our service.

OH by the way I am not seven. I am 20.

I used to work for Chilli's and used to spit in peoples food, but only if they were turds like MsLea.

my husband and i went there for lunch today and had the worst experience ever. my waitress brought us our burgers and never came back to our table to see if we wanted anything, which we did. my husband wanted some mustard and i told her my burger didnt have the shoestring onions on it like it was suppose to. she said she would be right back and finanally came back with the mustard after he was done with his burger. same thing with the onions. my burger was so overcooked that it would choke you. i looked at it and it was burnt on one side and way overcooked. she never came back. i wanted some more coke and never got a refill. later she slapped the receipt on our table and said thanks and walked on. she never asked us if we wanted any dessert, which usually we do order dessert. we were pretty fed up by this point and paid our bill and left, with no tip for her. i just wanted to let you know how i feel because i usually never complain but that was a big waste of money and probably never go back there again.
my name is shelia clift and you can call me at [protected]. thank you

It's Sunday night decided to go to the Chili's in Novi, Mi and sit in the bar area have dinner and watch the football game...Upon arriving there was an open table in the bar area however it needed to be cleaned. We told the hostess we wanted to sit in the bar area so there was no need to add us to the wait-list.

After several and I mean several minutes of waiting the table was still not cleaned and I again approached the hostess only to be told everyone was busy...I continued to wait and watch as those who arrived well after me were seated and had started receiving their food.

Again I approached the hostess only to be told once again the servers in the bar area were too busy to clean the table...At this point I gave up on watching the football game in the bar area and asked to sit in the regular table area. Of course I then had to wait my turn for a table.

Despite what was an obvious bad situation no one from management got involved and the hostess appeared afraid to ask the bar area servers why it was taking so long to clean the table...I ate my meal and promptly left.

While I was upset enough to send this e-mail, management of Chili's should be even more upset...the bar servers let a profit producing table sit un-cleaned and vacant in order to ease their workload...then rather than me and my guess having appetizers, dinner and drinks as we watched the game we only had dinner no drinks, no appetizers and the restaurant didn't get the revenue from those items.

What happened to me tonight only cost me time and my perception of Chili"s but it cost Chili's revenue (and we both know this probably didn't only happen to me but is a regular practice for the bar servers to control workload) and very possibly it cost Chili's a regular customer.

had a bad experience with chili's in carpenters-ville!food was cold and awful!thought seeing it was close to home would give it a try we waited to be seated for about 5 min no hostess was at the stand at all, the waiter acted like he was scared of us 11never once asked would we like a refill on our drinks ! soda and a tea!will never go back to that chilis ! we paid 25.00 for cold food and crappy service !

Did you ask for a manager? You know, I find it. Hard to do, but if I were treated like this I would have!

CHILI'S SUCKS! DON'T EVER BUY STEAK FROM CHILI'S THEY NO LONGER USE A GRILL FOR YOUR STEAK INSTEAD THEY PASS IT THROUGH A MACHINE. I HAVE A FRIEND THAT WORKS AT CHILI'S AND HE TOLD ME HOW MESSY THE KITCHEN IS AND HE WOULD NEVER EAT FROM CHILI'S AGAIN.

The comment is above

On Sunday night, I ordered two meals from Chili's on Broadway in Boise. Right now I am battling stage 4 cancer, so I look pretty bad, No eyelashes or brows, I wore a knit cap to cover my bald head. I have to wonder if that was the cause of my bad experience. I went into Chili's at 6:00. I had to go to the bar. The bartender was making change and did not even acknowledged me. Two men came in and sat at the bar about 10 minutes later. She drew their beers and then drew a beer for someone in the kitchen. By now I have been waiting 20 minutes. Finally she spoke to me. She went & got a waitress. The waitress said I had not placed an order. I told her I had used the computer ordering. The manager came out & informed me that they had my order, but the computer system does not put the time on it. Frankly whats the point of the system? He did give me a coupon for the next time I come in. Neither he nor the waitress offered offered to hurry and cook my order. If I had been acknowledged before the beer drinkers there would have been time to cook my order. Not one of them offered to do that for me. Is this really Chili's? I know Sunday are not busy but I still expected to get the meal I ordered,

This place is always cold inside specially near bar side.Complained so many times all these years to general managers but no result.Cold even in winter time.Always staff noise coming from kitchen side.Food gets COLD quickly if having dinner in bar lounge area

just stop eating to much at fast food restaurants. Eating fast food is bad too

If you were starving I don't think Chilis was the best choice, it sounds like you should have had an IV.

I definitely know for a fact that the hostess does need to place people in certain places to keep from over-seating servers. It is for this very reason that Chili's employs a hostess in the first place, to keep people from seating themselves wherever they choose and causing a major disruption in table distribution per server which in return causes for the service to greatly suffer in return. The fact that your food came out after such a long time and that your server "forgot" to put your order in probably had something to do with the complaining that took place on your behalf upon your arrival. Always remember not to piss off your server, as it can tend to have a negative effect on your experience.

It is possible that the hostess needed to place customers at a table on a roster, so that servers would not be overloaded with tables.

Tilapia on a plank - comes with salad - 10.95 - asked for an exchange of salad _ I don't eat cheap iceberg lettuce- tilapia - small, no seasoning, undercooked - charged an extra 2.95 for romaine lettuce even tho server did not say it was an extra charge when I asked her. Poor food and poor value!

I won't go to Chili's again!

date Feb. 6, 2009 - 8:30 p.m. (this - after waiting 20 mins!)

On Saturday, April 16, 2011, a friend and I visited Chili's located near the mall in Valdosta, GA around 1pm. When we arrived, the restaurant was not busy and we was seated pretty quickly, The service there was horrible, though! The waitress paid us absolutely no attention. It took her ten minutes to come take our drink order, and since it took her so long, we went ahead and ordered our food too. After waiting another ten/fifteen minutes everything came out at once (courtesy of another waitress). My friend and I noticed that our waitress wasn't just neglecting us, but she was neglecting her other tables too. When we was finished eating, we waited thirty minutes on our tickets (even after asking 2 different servers, including an employee that was dinning in the booth behind us--she overheard the conversation between my friend and I). The manager actually walked out and was talking with the girl, his waitress, that was dinning in, and when were still ticketless, the girl told him, he walked over, apologized, and said he would go get our ticket. He did not suggest a discount on our bill or anything of that matter. Five minutes after his attempt at being a "manager, " our waitress came with our ticket, and we walked out the door paying the entirety of our bill. SO needless to say, not only is the service HORRIBLE but the management is HORRIBLE too! We should have been in there, at the most, forty-five minutes, but we ended being in there for two hours.

If you're in Valdosta, GA and are thinking about dining out--stay away from this Chili's and their poor service! If I could suggest something, go to Cheddar's--great service, food, and good prices!

In recent months we have tried to have a meal at three different Chili's: New Iberia, Lafayette, and Lake Charles, Louisiana. We experienced the same behavior at all three. The wait staff is not giving the customers the proper attention. We felt neglected! Service was very poor. I want to know who is in charge of training and how are the servers being told to attend to their guests. I have totally had it with Chili's. There is a Ruby Tuesday nearby...That's where you will find me.