Children's Place
reviews and complaints

I placed an order for two shirts and when it arrived one shirt was missing. I submitted an email to which I got a reply that the order was "shipped in full" so I called customer service waited almost 30 minutes to speak to someone and the agent told me she would submit a reship request for the missing shirt. Great right? Now it's been nearly three weeks and no item has been sent to me. So I called customer service again waited 10-15 minutes before getting through to someone who told me the item I was waiting for is not available and all they can do is give me store credit. I don't want store credit all I want is the refund. I will never shop here anymore. What a waste and a joke of a retailer. Don't waste your money with them.

I have called Customer Service 5 times to check on the status of my order and they keep telling me that I need to wait when it has been almost a month that I placed my order. Awful shipping policy and the worst customer service ever!
At this point, I just want a refund for my money. No need to send me anything. Competitors offer very similar products.
Order # [protected]

To Whom It may Concern,

I recently hosted my daughters birthday and requested no toys only clothes as gifts. Preferably from children's place as I've been a loyal customer for many years.
I had a total of 12 items that were too big for my daughter and decided to return these items and exchange them from a size 14 to a size 10.
After my 12 hour nursing shift I visited your grandconcurse location in the Bronx and was informed because I didn't have a receipt I needed to look for every item to be exchanged and bring it to the register for an exchange only of the exact same item.
I searched the entire store for 45 minutes and only 4 of the items in a a smaller size. I then asked how could I exchange the rest of the items that would not fit my child. The manager informed me that I would have to go searching store by store until I found the exact item in a smaller size.
Its a shame that you would expect a customer to go searching an entire state for items just to exchange them. It's not my fault that the store currently did not have those items in stock in the size I needed. How is this practical or considerate to your shoppers?
GAP, Carter's, Oldnavy, all large retailers that I have shopped at and with new clothes that have not been worn, with all original tags the items can be exchanged or receive store credit at the current price. But to demand that the customer searches all of your stores until they find the item to be exchanged is RIDICULOUS! I did not want any money back, just wanted clothes in a size 10.
After a very loud and rude exchange by the manager and a staff member I was told to call corporate if I had any other problems and left with the same bag I walked in with all size 14 clothes.

You have not only my business but I will be sure to share this experience with everyone I know.

Thank you,
T. Flores, RN

My online order got delivered with missing Items. This is not the first time this has happened. I emailed multiple times, no response. I call their customer care, they dont answer. It's always 'high call volume, call back later' message being played. Order number is [protected]. Not being reachable to customers looks to be their motto. They are operating without any Avenue for complaints.

On 4/17/2019 I submitted a order for pick-up that I needed today for my nieces birthday. Upon pick up I was notified that most of my outfits were not available at the store. I then called and told customer service that I need to cancel the order because the items they had were not a complete set that I ordered. I asked if I could get something of equal value to match the items that they had. I was told I would have to swipe my card again even though it was a convenience on the companys behalf. When I called to cancel the order they said that the order will automatically cancel in 5 days after it is not picked up? This conveniences me in many ways so now I have a $50 charge on my account and I still have to buy my niece a birthday present! Why have a pickup option if items are not available in store and staff and customer service are going to do absolutely nothing to help fix the situation? Bad customer service. I will not be buying from this company anymore just because I was not given any alternatives for your error!

Ordered Clothes online for my babies easter package was supposed to be delivered April 10th according to my email i received. Never got it call ups & local post office which i was given a case number because due to Children's place not putting a insurance claim on package incase anything were to happen to it. They can't refund my money call explained to them what i was told lady said No! They don't do that if my package is saying delivered. Unfortunately for me i can't get my money back for order. That i need to check around my neighborhood ask if anybody seen my package. This is the worst place ever to order from never again I'm make sure i go complain on any websites or social media they have to let other people about my services experience with these terrible people. I'll be damn if they keep my $95 either way I'm get it back

I placed an order and I got an email saying that it was delivered but it was not so I called yall and someone told me to contact ups and I did, ups says contact yall so that you could contact them but at this point I'm very disappointed because those were my babies Easter clothes. I will definitely make this experience that I've had with yall be posted all over social media.

On 4/1 I placed an online order that was supposed to be delivered on 4/5. The order was out for shipment on 4/2, but then was labeled "delivery delay". I called customer service on 4/13 and was told that the issue was with UPS. I contacted UPS 4/15 and they never received the order. They told me to contact customer service again. I called a total of 9 times today 4/15 and was on hold for 17 minutes before someone answered. I was told they could not get me the items for 7-14 days. (I need the items by 4/18) and it would take 3-5 business days to be refunded. The items I ordered were for Easter and now I have to go find alternative outfits for my children, but new gifts, and have been put through a run around about this whole issue. I am very disgusted by the lack of help I have received and now I do not have my refund or items until it is back in my account. I will not be shopping online with Children's Place again.

I purchased two PJs for my 10 year old son recently and after washing then realized the size 14 was mis-labelled as it was extremely small and as you can see from the picture, the sleeve set/arm holes are more than two inches smaller than the 'smaller' 10/12 pj. When I attempted to return it the manager indicated that this pj is made to be 'fitted' and refused to return or even exchange it.

Upon trying to contact Children's Place locally or internationally I am shocked that there is no way to formally lodge a complaint or even contact them electronically - the email link doesn't work.

So this is my only recourse, using this complaints tracker, which really indicates how little this company cares about customer service.

Answer = tell everyone you know not to shop at Children's Place.

My package showed delivered - however, I belived it was put in the wrong mailbox. Until I resolve the issue - I had to place another order a.s.a.p. The website was not working properly to 'order online and pick up at store' so I called customer service to assist. HE JUST WAS NOT LISTENING. He kept repeating everything I already knew and already told him. I specified to him 'I need assistance in placing an order right away' - His final reply 'We don't have access to that'

10 minutes wasted and was unable to get this resolved.

Today 4/7/19 while shopping at The Children's Place outlet in Canutillo, Texas my daughter cut her hand with some sharp staples the shopping bag had. I notified the sales associate my daughter had cut herself with the staples and she didn't say anything. When asking the sale associate what the purpose of the staples where in the shopping bags all she said was "that's how we get all of our bags" Please note the bags full of staples are very dangerous. I would recommend for corporate to investigate the need of the staples and provide a better explanation compared to the one provided by the associate. Cutting yourself with sharp items can lead to some serious infections. I don't understand the need of staples specially in a store that is dedicated to children. Overall it was a Terrible experience at the store. Attached are pictures of the staples in the shopping bag.

I recently did a order on 3/20/19 to take advantage of the 60% promo going on. Please be mindful I made 2 previous order 2 days before, without no problems. However my much larger order 61 items and over $300 gets canceled and got no resolution nor try to compensate anything. A lot of the stuff I putting in the cart were becoming Sold out. What am I going to do now?

Store Manager did not know enough to let me know there was a second change room when I was clearly waiting in excess of 15 minutes for my daughter to get into a changeroom that was occupied. I do not shop in the baby section and was unaware of the second change room. The Store Manager indicated she was quite busy with about 10 people in the store and yet she looked directly at me when I was waiting with clothes in my hand beside a change room for my daughter to have access. She did not know to mention there is another change room.
Further when I let her know this I was quite irritated by having been given the run around with my $10 off coupon which was in my email and my electronic device had lost power. The cashier clearly saw the coupon earlier when I asked her if it was good to use this time and se read it and said yes as long as I met the minimum purchase requirement. The cashier could not do anything unless she saw the coupon and scanned my phone. I asked for a place in the store to charge my phone and she showed me an electrical outlet.
The Store Manager saw I was changing the electrical device, came over and I expressed my dissatifaction. She stated 'I have to get you out of here' and took the clothes I had in my hand away from me and marched to the cash.
Then I told her the cashier should have a work around for the $10 off coupon and the Store Manager stated only I can authorize discounts as I am the Manager. I explained to her the cashier should be able to ask the Manager for authorization of a work around!
Clearly the customer service is lacking in this store and common sense courtesy in dealing with customers.

I had a coupon and tried to enter and it said that it would be applied after check out. I checked out and it did not take the 10$ off. This issues needs to be exculated becasue this happened to me twice. I will keep trying to contact someone becuse I either need to be refunded the 10$ or have it taken off my last purchase. I contacted their customer service and was told" the children's place offers promotional webcode discounts to be applied by our customers at the time of order placement. Coupons and webcodes offering discounts on your entire purchase cannot be applied toward previously placed orders or prior purchases. Once an order is processed through our order system, we are unable to apply an additional discount to the order.' thats it. When this does not address my complaint in the least. It's just a standard reply they sed to everyone.

I placed an order with children's place on black friday nov 23, 2018 for $148.00 and received both children's place confirmation and paypal payment confirmation. I was expecting my order before christmas.

On dec 22 the order was still not received. When I called children's place I was informed my order was still "processing". I had to rush out and by new christmas presents at the local mall.

By jan 14 I still had not received any items. I called children's place again, was on hold for over 30 min. Then I was informed they had no record of my order ever being placed, nothing under paypal, nothing under my email or phone number.

I asked what I should do, and they told me to replace the order... But they refused to honor the original sale price I paid on nov 23, 2018... My "new" order for the exact same items would cost $296.00.

The customer call center is located in freaking guatemala, central america! And the person on the phone could barely speak any english and had no clue how to proceed.

This is the crappy customer "no service" you can expect from children's place and globalization in general as all of these idiotic companies move their call centers overseas to third world countries.

I refuse to shop at children's place ever again. With service like this children's place will go bankrupt like sears and good riddance!

I am an early christmas shopper and so I started shipping for my daughter in october. On october 15th, I purchased $315.00 worth of clothes on my children's place credit card. Big mistake! I realized shortly after that half of the clothes were too big for my daughter (she's 2). I was unaware of the return/exchange policy. So when I went to return everything on december 17th, the girl told me that it was too late to return my items.
I called customer service and spoke to someone who would not help me in anyway.

I called a few days later (january) and spoke a representative, then another representative, then a manager. Nobody would help
Me make my exchange! I only wanted to exchange my items for different sizes but all the items were not available. They would not help me! They kept saying i'm stuck with those items unless I want to exchange them for the exact thing, different size. How could that be when almost every item
Purpchased was sold out from christmas.

And now to find out that those purchased items from november 1, 2018 to november 30th have until january 16th to make their returns. I'm soooooooooooooo utterly disappointed in thai company. I have spent so much money there over the years. I have spread the word and so many people I know are disgusted as well. I will never step foot in that store again. The manager offered me a credit of $40
To spend in the store. I said no thank you and told him I was finished with this store and extremely disappointed.

I placed an order from The Childrens Place on December 9th. I used the My Place credit card .. Half the items I ordered were canceled without me being notified, 3 items went to the wrong address (I was not aware until I called UPS), and I'm still being billed for them! On top of that I received my order a few days before Christmas. Calling is pointless because it's hard to get through. I have never seen anything more PATHETIC in my life. I will NEVER order anything again!