Children's Place / delivery/customer service

United States

On 4/1 I placed an online order that was supposed to be delivered on 4/5. The order was out for shipment on 4/2, but then was labeled "delivery delay". I called customer service on 4/13 and was told that the issue was with UPS. I contacted UPS 4/15 and they never received the order. They told me to contact customer service again. I called a total of 9 times today 4/15 and was on hold for 17 minutes before someone answered. I was told they could not get me the items for 7-14 days. (I need the items by 4/18) and it would take 3-5 business days to be refunded. The items I ordered were for Easter and now I have to go find alternative outfits for my children, but new gifts, and have been put through a run around about this whole issue. I am very disgusted by the lack of help I have received and now I do not have my refund or items until it is back in my account. I will not be shopping online with Children's Place again.

Apr 15, 2019

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