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Children's Place
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1.1 318 Reviews

Children's Place Complaints Summary

3 Resolved
306 Unresolved
Our verdict: If considering services from Children's Place with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Children's Place reviews & complaints 318

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Newest Children's Place reviews & complaints

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3:06 pm EDT
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Children's Place service while a pick up order

I made an order online of two girl pijamas and one boy which I paid, then I call to corfirm if my items were ready at the children’s place located in Irving mall Irving Tx and the girl who answered said she had just process it and that she had sent an email that my order was ready, this was on a Thursday after room. I went to pick up my order today Saturday and the same girl who told she had process it said they didn’t have 2 of my items and I wasn’t been charge because they didn’t have it. At the end she ended up saying that I had to pay for the item they did have because “the order had been expired” what does that even mean? All hose three girl working together were rolling their eyes and the one talking to me was even laughing sarcastically and saying “whatever, I can’t help you” this is on October 21st 2017

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12:23 pm EDT

Children's Place store 1605

was in your store on Saturday 10/7/17, to return items bought offline (tags still on the items). Valerie (key holder) was helping me and would not return the 3 items, because had no receipt. I just wanted to exchange for other items in store, along with spending more money on my children's place credit card. called the children place credit card center and got the order # and batch #. she never told me that I need pricing. then she thought it was funny that I did not get the right information. asked for mangers name and hours, she would not give me that information and then gave me the wrong phone # to the store. I have NEVER had a problem at any other store with returns without receipt. I want a phone call back from store area manger.

Mary Bugaj [protected]

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8:14 am EDT

Children's Place shipment never arrived

I ordered almost $200 dollars worth of clothes from The Children's Place online. have only shopped in their brick and mortar stores. This was my first time shopping with this store online. The clothing was for an excited little boy's return to school. The shipment never arrived. I was forced to shop again elsewhere. In this economy who has that money to spare?

I was assured by their customer service department that the matter would be handled and that I would be given a refund. To date nobody has even contacted me to say a word. I found out recently through my own efforts that the matter had been closed because the UPS driver left the box on the porch. For the record I do not have a porch!

I was quite justifiably upset. A supervisor at the company assured me via phone that the matter would be reopened. I wasted valuable time contacting UPS who claimed they could not get an answer whenever they called the company. They assured me they would look into the matter. To date nobody has contacted me. I think the entire matter is reprehensible. The callous and dismissive way that I have been treated is beyond unprofessional and cold-hearted.

Below, please find the relevant information. I expect the order to be resent or a refund issued.

Thank you.

From: The Children's Place
Sent: Thursday, July 6, 2017 9:43 PM
To: [protected]@MSN.COM
Subject: Your Childrensplace.com Order Has Shipped!

Order Number: [protected]
Tracking Number: 1ZW641070348300210
Payment Method: Visa

Subtotal: $188.01
Shipping: $0.00
Tax: $0.0
Order Total: $188.01

Shipping to
Brooklyn, 11236

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Sandra Howard-Gooden
, US
Apr 15, 2019 8:29 pm EDT

The exact same thing happened to me today, I got an email saying it was delivered but it wasn't, and they also said mines was left on my front porch when I called UPS. I'm at home that's how I know it wasn't delivered.

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10:15 pm EDT

Children's Place racial profiling

Today I was giving the most horrible customer service experience.Early today I called to put 2 items on hold prior to my visit to pick up later.

During my visit I was accused of stealing a blue emoji hoodie onesie at the childrens place in the riverhead tanger outlet by the sales associate Dianne who was helping me with my transaction while at the register I noticed the pair of jeggings I called earlier for to be placed on hold were the wrong size So the sales associate Diane & I went to the table area to switch them but none were out so i asked her to see if she can pull them from the back and she did as she came from the back I was by the hats section in Toddler girls she looked down at my daughter & asked me to take her hoodie onesie off & said "aren't u gonna pay for that"? I replied Excuse me no I'm not gonna take it off if I did my daughter would be naked she wore it here so I'm not gonna pay for it! I dont understand Why just accuse me especially if u didn't see me trying anything on my daughter nor while shopping I didnt ask to use the dressing room. This bothers me because I'm a returning customer to riverhead location, Shirley & Smithhaven mall location where I purchased the onesie my 2yr old daughter wore today.

Here's proof of my receipt that the blue emoji onesie my 2yr old had on today that I was accused of stealing.

Im also posting my recipt today to show i was at the riverhead tanger location.NEVER have I experienced this at Smithhaven mall or Shirley location I always receive good customer service. I'm so disgusted that racial profiling still exist in 2017 it's emotionally disturbing

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1:59 pm EDT
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Children's Place fraud. scam. rip-off.

FRAUD! SCAM! RIP-OFF! So I purchased items and gained two Place Cash coupons ($10 off $20) which I could not use until September 12th, 2017. The night before I logged in and placed all the items I would like to purchase in my cart for the next day equaling $43.65(coupons applied). September 12th came and the website was down I called and was told to try it back in an hour. I did so and realize all the prices had now increased drastically! I had screenshot my cart items prior and the comparison was shocking, $9.58 to now $19.95, $12.83 to 24.95, $8.21 to $19.95 and few shirts 3.25 to $7.00, all the items were more than double and my total was now $72.85 with the coupons factored in. What a scam!, is this even legal? They encourage you to think you are getting a great deal but they went ahead and doubled + all the prices. I want people to be aware of this scam and how they cheat their customers, I will no longer shop with them because of the way they do business.

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5:27 pm EDT
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Children's Place plastic black floral boots!!

I am so annoyed of the lack of customer service provided in store and phone over half hr to pick up. My daughter got blisters that have left marks for ever reps said box n postage was being mailed to return and a dam $5o gift card. Well the dam shoes were 30 plus tax 5$ gas for going back so what's the compensation here? And not just that nothing has arrived no box no paid postage no gift card just my daughters ugly scabs on her heels just now i'm calling again to see what's going on and again waiting time is over 30 hour what you guys think I have nothing else to do but wait till someone picks up and helps me I also send a review and expresssed my concerns and as of today nothing nada no call back! And yes at the store it was horrible service too got there cashier was helping someone else but can't you look up and tell me i'll be right with you! Noo at least 1o minutes waiting there for a so called manager could say I cant do anything to help you and walk away as she is speaking. Trash I tell you childrens place is trash!

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9:13 pm EDT

Children's Place sales associate

I shop at the children's place in Meyerland plaza located in Houston Texas . One of the associates named Robyn invaded my privacy by contacting her mother to tell her that I was in there ... That is an invasion of privacy and it was not her business to contact her mother to tell her that I was in there shopping ... Her mother was my employer and I had left my work that day in the morning feeling sick and in the afternoon I had to go out to the store to buy uniforms to the children's place... the associate Robyn contacted her mother right away to tell her that I was in the store shopping... I will not go again to that store my privacy was invaded

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8:15 am EDT

Children's Place dress under 50% off sign

Yesterday I was at the children's place at lincolnwood mall, Illinois and bought at dress which was under the 50% off sign. When I was checking out the girl said that it was 30% off and I told her that there was a big sign with 50 off. She call the manager which name is Crystal and with a really bad manner and attitude told me that sign was for the skirts that were there before but she did not took out the sign I told her that the sign refers that the clothes on the rack are 50 % off and that I reserve to honor the price because they did not took out the sign and I thought that the were referring as the dress with the skirt. She scream at me and said take or leave it and it is what it is. To be honest I was in shock the way she is because gues this is not the first time she treats customers like that. At the end she if you want call customer service and throw at me the card then she stars to ignoring me. Really bad

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3:22 pm EDT

Children's Place return policy/ poor customer service

I attempted to return a dress to the Children's Place in Markville Mall in Markham, Ontario today (June 09). The item was a gift from a family member and I received a gift receipt but was unaware that there was an expiry to it. When I went in to the store today a sales associate informed me the gift receipt was expired (June 06 was the expiry date) and there was nothing she could do. She was less than helpful but eventually gave me a customer service number when I continued to press. I called the number and spoke to 3 different repersentatives who all reiterated it was company policy to refuse returns past the expiry date and there was nothing to be done. I am now left with a dress that my infant daughter won't wear and a sense of disbelief and frustration that Children's Place, which one imagines caters mostly to busy parents, was unwilling to resolve such a simple issue. Please consider your customer base and reevaluate your return policy. Parents frequently receive gifts for their children (with and without gift receipts) and it can be difficult to get to a store in a particular frame of time. I could understand if the receipt had expired a couple of months ago but it was 3 days. Surely you could have made an exception in the name of good customer service?

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Jeff Marsh
, US
Jun 09, 2017 3:24 pm EDT

This is an unfortunate situation.

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7:34 am EDT

Children's Place cheap quality

I decided to buy some baby clothing from this website www.childrensplace.com. First of all I really liked the products and found many cute things there. And I also liked the prices, everything was rather cheap.
When I received my order I was very disappointed with the quality. Everything looked very cheap and poorly made. So I actually received hat I paid for. Will never order anything from them again. And when I asked for a refund they refused and said that there was no reason for them to do that!

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11:25 am EST
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Children's Place customer service

I just wanted to say that the customer service is horrible at your store. The store manager is very rude and your associates don't want to be bothered with. The quality of your clothes is cheap and they fall apart after one wear. They don't allow you to bring back with a receipt. They say your kids are too hard on their clothing.

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yeimi
, US
Sep 11, 2017 7:50 pm EDT

hi, i made a order september 4th or 5th, and i still haven't gotten my order. Please do not turn in any of my packages without me signing to let you guys know i have it, so this wont be a struggle for me.

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5:41 pm EDT
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Children's Place - the place credit card

Please do not register for a "The Children's Place" credit card, also known as "The Place" credit card which is operated by Citi credit cards. I opened an account with The Childrens Place online because you recieve 20% off your first purchase made with the card and I had a substantial order since I was purchasing school uniforms for my son. I recieved my...

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6:14 pm EDT

Children's Place rude manager

I was shopping in the myrtle beach store on tuesday may 3rd, and overheard a loud conversation on the phone. the person on the phone was yelling at the customer on the other line, i felt this was truly ridiculous and unprofessional. ive never seen anything like this before at any other retailer the manager on the phone really needs to go. i cant believe the childrens place would employ someone like that .ive worked in retail for almost 20 years and ive never spoken to a customer like that.just thought someone should know!ive shopped at this store for over 5 years and honestly wont go back to this location!

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dfaf
, US
Jul 15, 2018 4:05 pm EDT

You have no idea what the conversation is about. Mind your own business. For all you know the customer could have been in the wrong. Grow up.

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Kristin Dotson
Sarasota, US
Jan 20, 2014 12:06 pm EST

I recently went to Children's Place in Sarasota, Fl with my children. First of all, every time I enter the store the new manager follows my children and I around. When we go into the dressing room, he goes into a room at the back of the store. When we come out he comes out. While my daughter was perusing the jewelry section he sent an associate over to tell me " your daughter likes jewelry" and that she thought that the bracelet she was wearing belonged to the store. Luckily the bracelet was very distinctive and had OBAMA written on it. I told her this. As we checked out she addressed my daughter and asked my 5 year old if she could see the bracelet. I just feel uncomfortable there. I won't be returning to the Children's Place in Sarasota again. I will definitely be making my purchases online from now on. The manager there moved their probably about a year and a half ago. Before he started working at the Children's Place, shopping there was very enjoyable.

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1:56 pm EDT

Children's Place 2 1/2 hours to order 9 items

I was very upset today I was trying to order items for a New Grandbaby on-line for Childrens Place. I ordered 9 items the website shut down 6 times I made 3 phone calls and in the end still had to call again to make sure 1. the order went thru and 2 that it only went through once. Phone service confirmed that Yes it was only one order however, I issued a complaint to the customer rep. and asked to receive a phone call back. I will be very surprised it that happens. I don't think I will order on line again. 2 1/2 hours I could have drive to the store bought the items and sent them myself.

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3:56 pm EST

Children's Place lousy exchange policy

This company has the worst return/exchange policy of any children's store I know. Their policy states items must have "tags attached" in order to return or exchange them. I can understand that policy for a return, but an exchange is another matter all together. Here's what happened. I purchased a pair of pants for my son for Xmas. Sometime after receiving the gift, and unbeknownst to me, my son went to try on the pants and removed the tags. He then came to me and said the pants were too small. Knowing the exchange/return policy, I thought surely they would understand this situation. He's a child. Please. Anyway, I went to the store with pants, tags, and original purchase receipt. They would not exchange the pants. I didn't want my money back. I simply wanted my son to have his Xmas gift - and one that fit. They would not exchange the pants. "Company policy". Everyone should know how little this company cares about customer service. DO NOT SHOP AT THIS STORE.

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Kayela
Medford, US
Aug 29, 2013 12:19 am EDT

That is actually NOT the company policy of The Children's Place, that's just an employee being lazy. The only way a return/exchange would be turned down was is the product had been washed/worn, more than a year old, or damaged(not due to manufacture defect). Yes, an associate would PREFER the tags be attached so they won't have to make a new one and attach it, but 80% of returns come without tags. So that experience can't be blamed on the company as a whole. Just one associate too lazy to up hold the, "Yes, I can do that." attitude required by employees.

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6:24 pm EST
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Children's Place very poor management no leadership

I'm an employee working as a Team leader in management our so called district manager Becca. Has no clue how to run this store appropriately we have over 50 employees at this location .With a total management team of over 10 different manager's who don't set rules for the worker's . This store is so Bad that we have 3 shifts running 7 days a week. Due to the day and evening manager's that possess laziness and lack of leading the Team and our store to be more organized. The nightshift was just added to our store for month's now and it's pathetic. This is because of the manager's who dont mind worker's calling sick EVERYDAY. We have had scheduled employees call in numerous times an hour before their starting shift saying they are not coming in today 8 people 5, 4, 10 people sometimes it's BS cause management allows this regularly. Since I've been there for month's now coming from another location I've never seen such Poor Management in life since working for Children's Place ( Canada ). We have 5 manager's who are men at this store who constantly harass the ladie's sexually with comments on our clothing wondering eye's and hands. Wearing heavy cologne flirting with customer's and worker's it's getting to the point where nobody wants to come in .
Please can you make sure that head office trully DOES SOMETHING for this store and set stronger rules for the management team to obey and observe the behaviour to employees regularly. We have half the employees that will take this straight to the ontario labour board A.S.A.P if actions don't resolve soon .

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5:41 pm EST
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Children's Place consumer beware - poor quality of clothing

I purchased 4 pairs of pants (2 jeans and 2 cords) for my teenage daughter 3 weeks ago on 10/23/2010. I have the original receipt, but my daughter removed the tags. I washed one pair of jeans and discovered 2 medium size holes in the back of one of the legs. My daugther wears a uniform to school, so she only wears the jeans on weekends. I expect better quality from my clothing then 3 weekends of wear. I am extremely disappointed in the quality of these pants. I want the consumer to beware. Children's Place great prices come with a price. I guess you get what you pay for.

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10:07 am EDT

Children's Place system went down at the end of sale

Children's Place's website goes down right before the sale is over? How convenient, right when I want to buy something on the last day of the sale (9-12-10), your system is down for an upgrade. Why couldn't this be done the day after the sale. I was gonna buy 2 of these expensive jackets at the sales price of $39.95, regular price $49.95. I had to speak to a supervisor because customer service reps have no power or authority. I spoke to a supervisor and after arguing with her i finally got a 15% code: cstf15vqryk8a or code: h2c2010, after all this, I don't want to buy anything from you, no sale.

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theresa cash
, US
Sep 10, 2018 4:18 pm EDT

I was an ex employee there and the customers ripp you off all the time with rewards and percentage off they scream at u racist compnay at the outlets in pittsburgh

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Linda Wilson-Reed
, US
Sep 09, 2018 9:43 pm EDT

I purchased a $125 gift card for a family member who lives in another State. After 1 1/2 weeks, the package wasn't received. I went to the store & contacted customer service to have the card camcelled. I was told there's nothing they can do. This makes no sense, the numbers are on the receipt. The gift card was swiped for activation.

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Thuy Vo
, US
Sep 01, 2018 8:03 pm EDT

I ordered a bunch of Christmas gifts online on December 7th. They didn't ship until December 19! And the estimated delivery day is Dec 29th. What did they do in that 10 days? And received email "GUARANTEE TO DELIVER BEFORE CHRISTMAS". Will be return everything because they are now useless.

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bena m
, US
Sep 02, 2018 1:30 am EDT

I made a purchase on Dec. 19th. Even though web site says free shipping. They charged $5. for shipping! I am looking for $5. credit to my account. I called company and talked to Andra G. Case# 3749997. Andrea G. emailed me back and confirm to me that will be credited to my account! Where is my credit?

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Fkite
, US
Aug 28, 2018 4:34 pm EDT

Hello I just bought joggers for my 8, 7 and 1 year old boys and after two wash they all ripped. I spent a lot of money on these clothes and it shouldn't rip after two wash. I lost my receipt and I need a refund on these pants. I bought 4 each for my three boys and almost all of them rip

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Heatherhall
, US
Aug 20, 2018 6:06 pm EDT

They refuse to refund my money or clothes, I have ordered from here from years I called them several times and spoke to the representatives who where very rude and would not help me at all I had spend over 200 dollars in clothes it was my children's soring wardrobe

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itushak
, US
Aug 21, 2018 7:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

hello
i made a big order the same day for picking up in the store since i was leaving the country that day. and for some reason one of the items were pushed for shipping, well i left the country that day so i have nothing to do with that item. this was not my bad so i ask to be refunded.

thank you

Itamar shaked

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Amaiah
, US
Aug 14, 2018 11:57 pm EDT

I will never shop there again, i received an outfit for my daughter for her birthday. Well of course they didn't give me a receipt so I cant return it so I'm stuck with something that I cant use and money is being wasted not cool.

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bena m
, US
Dec 28, 2017 5:04 pm EST

I am still looking for credit!

Children's Place Customer Reviews Overview

Children's Place is a retail company specializing in children's apparel and accessories. They offer a range of products including casual wear, shoes, and school uniforms for kids of various ages, from newborns to young teenagers. Their services include online shopping through their website, with options for shipping or in-store pickup. The brand focuses on providing a variety of styles and sizes to cater to the diverse needs of children's clothing.

Children's Place In-depth Review

In summary, Children's Place offers a user-friendly website with a wide range of children's clothing that is both high in quality and affordable. Their customer service and shipping options are reliable, and they provide a satisfactory shopping experience overall. However, there is room for improvement in terms of ethical practices and inclusivity.

Website Usability and Design

The website is easy to navigate, with clear categories and filters. Mobile responsiveness is good, making shopping on-the-go convenient. Visual appeal is pleasant with bright colors and engaging images that attract the eye.

Product Range and Selection

  1. Variety of sizes and age groups cater to children from babies to teens.
  2. Seasonal offerings and new arrivals are frequently updated, providing fresh options.
  3. Essentials like underwear and accessories are readily available.

Product Quality and Durability

Materials used are generally of good quality, and clothes withstand wear and tear from active children. Safety standards are adhered to, ensuring the clothing is safe for children to wear.

Pricing and Value for Money

Prices are competitive, and frequent sales offer great value. The rewards program and membership benefits provide additional savings, making it a cost-effective option for families.

Customer Service Experience

Customer service is responsive to inquiries and issues. The return and exchange policies are clear and fair. Online service is efficient, though in-store experiences may vary by location.

Shipping and Delivery Services

Delivery options are adequate with reasonable speed. Packaging is secure, and tracking communication is consistent, keeping customers informed.

User Reviews and Feedback

Customer testimonials are mostly positive, praising the quality and price. Complaints are typically addressed promptly, showing a commitment to customer satisfaction.

Size and Fit Accuracy

Items are true to size, with detailed size guides and fit descriptions available. There are options for different body types, accommodating a range of children's sizes.

Payment and Checkout Process

Payment options are secure, and the checkout process is efficient. Both guest and account holder checkout options are streamlined for convenience.

Ethical and Sustainable Practices

Information on ethical sourcing and labor practices is not prominently featured, which could be an area for improvement. Sustainability efforts are present but could be expanded upon.

Community and Social Media Presence

Engagement on social platforms is active, with relevant content and promotions. Contests and interactive posts encourage community participation.

Loyalty Programs and Incentives

The points system rewards frequent shoppers, and exclusive member offers add value. Special programs like the Birthday Club enhance the shopping experience.

Accessibility and Inclusivity

The website is ADA compliant, ensuring accessibility for all users. Inclusive sizing and representation are areas that could see more focus. Support for children with special needs is available but not extensively promoted.

Overall Shopping Experience

The shopping journey is straightforward and enjoyable, with Children's Place standing out for its affordability and quality. To improve, the retailer could focus more on ethical practices and inclusivity.

Final Verdict and Rating

Overall satisfaction with Children's Place is high. Pros include the quality, range, and pricing of products, while cons are the need for more transparent ethical practices and inclusivity. Based on these aspects, Children's Place could be rated 4 out of 5 stars.

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Contact Children's Place customer service

Phone numbers

1877 752 2387 +1 (204) 272-8312 More phone numbers

Website

www.childrensplace.com

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