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Children's Place

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Proudly resolving consumer concerns since 2004

Customer Service

1877 752 2387 (United States)
+1 204 272 8312 (International)
+1 800 501 3232 (Gift Card Service)
+1 855 793 8451 (Cash Star For eGift Card)
500 Plaza Drive
Secaucus, Virginia
United States - 07094
Mon9:00 AM - 8:00 PM
Tue9:00 AM - 8:00 PM
Wed9:00 AM - 8:00 PM
Thu9:00 AM - 8:00 PM
Fri9:00 AM - 8:00 PM
Sat9:00 AM - 5:30 PM
Payment Address
Comenity Capital Bank, PO BOX 659820, San Antonio, TX 78268-9120

Overnight Payment Address
Comenity Capital Bank, 6550 North Loop 1604 East, Suite 101, San Antonio, TX 78247-5004

All Other Correspondence
Comenity Capital Bank, PO Box 183003, Columbus, OH 43218

Complaints & Reviews


This company is horrible!!! Your online site is not updated with current items. The customer service is useless and to make matters worse the escalation department is a disgrace. I am so disgusted with this company. It has gone downhill!!! Do not order from their online site unless you are ready to deal with the disappointment. Shame on you, for outsourcing your customer service staff, especially when they are not equipped to handle complaints!


I was at your store on the 22nd of October. I would think that customers buying your products are more...

two coats I never received

I placed a order on October 4th and have yet to receive my package. I called customer service and was told to call back on the 18th my first call was on the 11th placing my call on the 18 I was told there was nothing they can do and to call back on Monday the 21 now I'm confused and feel like I'm getting the run around all I want is my package or a refund

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In The News

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A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem