Children's Place
reviews and complaints

𝑀𝑦 𝑜𝑡ℎ𝑒𝑟 𝑜𝑟𝑑𝑒𝑟𝑠 𝑤𝑒𝑟𝑒 𝑟𝑒𝑐𝑖𝑒𝑣𝑒𝑑 𝑏𝑢𝑡 𝑡ℎ𝑒𝑦 ℎ𝑜𝑙𝑑 𝑜𝑛 𝑡ℎ𝑒 𝑜𝑡ℎ𝑒𝑟 𝑜𝑛𝑒𝑠...𝑡ℎ𝑒 𝑝𝑎𝑐𝑘𝑎𝑔𝑒𝑠 𝑤𝑒𝑟𝑒 𝑜𝑟𝑑𝑒𝑟𝑒𝑑 𝑡ℎ𝑒 𝑠𝑎𝑚𝑒 𝑡𝑖𝑚𝑒 𝑏𝑢𝑡 𝑜𝑛𝑙𝑦 4 𝑖𝑡𝑒𝑚𝑠 ℎ𝑎𝑠 𝑏𝑒𝑒𝑛 𝑟𝑒𝑐𝑖𝑒𝑣𝑒𝑑 𝑖 𝑡𝑟𝑦 𝑡𝑜 𝑐𝑜𝑛𝑡𝑎𝑐𝑡 𝑦𝑜𝑢 𝑏𝑢𝑡 𝑛𝑜 𝑜𝑛𝑒 𝑟𝑒𝑎𝑐ℎ𝑒𝑠 𝑜𝑢𝑡 𝑏𝑎𝑐𝑘 𝑖 𝑛𝑒𝑒𝑑 𝑡ℎ𝑒 𝑖𝑡𝑒𝑚𝑠 𝑓𝑜𝑟 𝑎 𝑠𝑝𝑒𝑐𝑖𝑎𝑙 𝑏𝑖𝑟𝑡ℎ𝑑𝑎𝑦 𝑔𝑖𝑓𝑡 𝑎𝑛𝑑 𝑖𝑡𝑠 𝑎𝑙𝑟𝑒𝑎𝑑𝑦 𝑙𝑎𝑡𝑒 𝑖𝑓 𝑛𝑜𝑛𝑒 𝑤𝑎𝑠 𝑖𝑛 𝑠𝑡𝑜𝑐𝑘 𝑡ℎ𝑒𝑦 𝑠ℎ𝑜𝑢𝑙𝑑 ℎ𝑎𝑣𝑒 𝑚𝑎𝑑𝑒 𝑚𝑒 𝑘𝑛𝑜𝑤 𝑖𝑛𝑠𝑡𝑒𝑎𝑑 𝑜𝑓 𝑡𝑎𝑘𝑖𝑛𝑔 𝑡ℎ𝑒 𝑚𝑜𝑛𝑒𝑦 𝑎𝑛𝑑 𝑙𝑒𝑎𝑣𝑖𝑛𝑔 𝑚𝑒 ℎ𝑒𝑟𝑒 𝑢𝑛𝑘𝑛𝑜𝑤𝑖𝑛𝑔𝑙𝑦

I am complaining because I ordered an Easter outfit for my child on March 24th and yesterday, March 30th I received an email that it was arriving that day, when I tracked the package it was in ironwood MI which is an hour away from me. I never received the package and when I called about it today, March 31st they said it was now in Maryland and I would receive it until Monday, April 5th, which is 12 says since I ordered it AND the day after Easter! I am extremely frustrated and disappointed that this happened! now I have very little time to try and find my son something to wear for Easter. I honestly would like something to be done about this. How stressful, frustrating and disappointing!

We received a gift card for $100 and when we went in to use the gift card on the website, it didn't work. When we called the Customer Service Repo told us the gift card was no longer valid because the store changed ownership. We are super disappointed to have lost out on $100 and would like to get the $100 back. Please reference gift card information under case # CU-393448.

Becky Bahl
[protected]

I order couple set of uniforms for my son online and just received yesterday. The shipping is quick only if they are correct style that I order. Not only it is the wrong style (I especially order pull on, it is button) and there is no tag, the pants still has the plastic wire and tape that said size 7. I trid to exchange in the store but it doesn't have the pull on style I wanted. So, I try to return it to the store, the lady told me I have to call the customer service because there is no tag and it is wrong item. I researched around how to deal with this situation with Children's Place and all I find are complains after complains. It is the first time, they sent me the wrong item and with no tag. Now after reading all the reviews and my own experiences, I would double think about before I order anything from Children's place again.

1/31/21
I Usually shop online. I was surprised to visit your location in chandler Arizona (Premium outlets).

2 girls at the registers scrolling on their phones and did not even look up to acknowledge customer.

The store was dead but i had every intention of spending lots of money since the chidlrens place has great deals for my children.

I walked past the associates a few times but they were still glued to their phones.

I doubt they noticed I left. I did NOT buy anything at your store becuase i refuse to put my money in your register and not even exist in the stores.

I just went to look quickly for my son for a specific item 5 minutes before the store was closed. I understand that if the schedule is until 7:00 pm that means the store is OPEN u til that last minute and after that no customer is allowed to get in.
I'm talking about the Children's Place at 210 Meadowland Pkwy, Secaucus NJ07094. Manager has been rude by saying to me that they're closed (6:55) and didn't answer politely to my question in regards to what I was looking at least to know they had it. However, she lost me as a customer in that specific store because it was not a pleasant receiving as a customer. I had to address this concern because I'm noticing more and more unprofessional customer service around and kinda getting tired of it.
Hope that this concern may be addressed and fixed.

Best,
Mady
[protected]
madalinaiuliana.[protected]@gmail.com

I placed an order in November (20th)? and my payment has gone through. I have never received the items. I ordered 2 tie dyed zip sweatshirts hooded for my granddaughter for Christmas. I have called many times and get the recording "we are too busy to answer now" and then they hang up. I also have sent an email and never received a response. I called a local store and supposedly she was sending corporate office something regarding my situation. I finally ordered another set of sweatshirts this week (2 different sizes) and again the payment has been posted but no other confirmation from Children's Place. This is a huge problem for me and I am so disappointed in this company/service. Please help me. And, their customer service is closed on Sat and Sun! May be they should take their lessons from AMAZON!

On 11/11/20, I shopped online and placed 14 items in my shopping bag. When I attempted to place the order, the site would not respond when I tried to pay with my Children's Place credit card. I spent 4 hours on the internet in the morning trying to resolve this issue because when I called the phone number on my bill I was informed they were closed for Veterans Day. I tried again after dinner and spent another 3+ hours trying to place the order. I had to select the items again because the shopping bag was empty when I logged on.

On Thursday morning I again tried to place my order and kept getting the same response. I then called and talked to Anna, Abi, and finally Diego. The first thing each employee did was to verify my info, there was no problem. Diego was the only helpful employee. He told me to use another Browser or another computer. I changed my browser and the order went through. I had to replace some items because I could not find them on the site. I thought great it only took me over 10 hours to place the order.

Around 4:30 p.m. on Thursday, 11/12/20 I received an email telling me my order was cancelled. I immediately called customer service and was told they did not know why the order was cancelled. I talked to Laura who again verified my info, and she could not say why the order was cancelled. She said if I wanted the items I would have to order them again. I said that was unacceptable and asked to speak to a manager. I then talked to Valentine, who said she was the Manager in Charge. She again verified my info and it was correct. She said my order was cancelled because the information on my order and the information they had was not the same. I explained that each person I spoke to verified my info and the only info I changed was my password because when I was online they asked me to change the password because the one I had was too old. Valentine told me she would escalate this upward. She said I should hear from someone within 10 to 14 workdays. I said this was unacceptable and asked her for the name of someone higher than her. She told me the corporate email address was "customerservicethechildrensplace.com" when I tried to send an email it said this was not a good address.

This issue is still unsolved and I don't know why my order was cancelled because on 11/01/2020 I made a payment which paid the account in full and I still have over a thousand dollars available for use.

At 5:12 p.m. I received an email from Laura telling me the reason my order was cancelled was "because it did not meet our criteria for online order processing and placement" I don't know what the criteria is for online orders because no one has yet to tell me.

my account would not be charged, but it may take 3-5 business to drop off of my card.

I have used this card one time since I got it last year. The charge I made was $23.15. I made the purchase on 8/17 and tried to pay it off on 9/6. For whatever reason I was charged a return payment fee, even though the payment went through. I was then charged a 'late fee" on the return payment fee and then interest on that. All within a month. The company refuses to remove the charges so I made a dispute through them and cancelled my card.

I have spent lots of time writing and calling (only get a recorded message... Hold... Hold... Hold and then it says "due to high volume of calls, try later". I have. No results.

I got an email saying your order has arrived! Wrong. Not here it has it shown up.

On oct. 5, 20 finally an email message saying I am case i-988417 and soon a rep. Will get back to me. Not yet, no phone call, mail or email and no delivery of order they said was sent to me. I spend a ton of $ on clothes for my grandchildren at this place. Please help!
Patricia.[protected]@yahoo.com

I went to the store in Memorial city mall Houston Tx 77083. 09/28 to pick up 2 orders. The clerk told me that I only had one. I saw two bins by the counter filled with orders and she didn't even check them. I was online today and it said "pick up order 09/27 to 10/01" I'm very upset because I was there in the store within that timeframe! I called the store today(09/29) and the clerk said that it was there and come pick it up, no apology.
I do shop a lot at this store for my grandkids . I don't drive, so I have to get a ride to go back to the store. Order No. [protected]
Thank you,
Anet Gay
16306 Paso Hondo Dr
Houston, TX 77083
PH 832/975/4093

I made a purchase via online on august 27, 2020, order # [protected], which I never received. The tracking shows that it was delivered to my front porch but the post office delivered it to the wrong address and they have been trying since september 4th to retrieve it and deliver it to me. Now the postal inspector is getting involved. In the mean time, I was told to contact the children's place and have them reissue the package and that they will be reimbursed shipping via the post office. Today I was told by a supervisor that I need to contact my credit card company to have them refund me my money, when all I want is the jacket and the school shirts that I ordered for my daughter. It is not my fault that I did not receive my package and I should not have to go this route to get some sort of responsible answer. I still don't have what I paid for. I am highly pissed about the service that I received from children's place and now I am at the point of not buying anyhting else from this store.

Hello,
My name is Niamey Diawara. I have been a loyal customer for well over 10 years. I do all my "Back to School " shopping at your company every year for my 3 children on top of my regular shopping there.
Today, right around 2:30-ish, I was at your store in Wrentham, MA, with my older daughter (12 year-old), my 5 yr-old son and my 3-year-old niece. We were in line outside for about 20 mins and inside for about 10 mins. This is when the 3 yr old started jumping because she wanted to pee so badly. The woman at the cashier called one of her colleagues (an African-American) to see if she could help the little girl because she couldn't hold it anymore. This rude person responded by saying "No" that she can't do it because of the store policy. So the cashier who was ringing my items told me to take my niece to a public restroom one block away and that she will keep an eye on my items. So I took my niece to the bathroom. When I came back, this stupid lady confronted me outside stating that I have to be in the line outside again, that I cannot go back to finish ringing my items. There was another customer inside who was also waiting in line to ring her items and who overheard our argument, decided to give me her spot and left because she also unhappy about the way this evil was mistreating me. Even after that, she still told me that I could not take the lady spot. So I told her to go grab my belongings that was left with the cashier and she did that. If this person wasn't Black like me, I would blame it on racism. Your org doesn't need to have bad reputation because of an evil person like her. She has zero ethics.
Best regards,

Niamey Diawara
Tel: [protected]
Email: alou.[protected]@gmail.com

I placed an order back at the beginning of may using awards cash I received pajamas I ordered but never have received the rest of my order which is a 3 pack of different t-shirts for my grandson. I was supposed to have received these on 5/10 and here it is a month later and no t-shirts and I keep getting hung up on when I call customer service tracking number and item numbers are messed up on this now also. I have never had a problem with this company until now I want my 3 shirts tracking #is 92748963438470573061707082 my name is sandra neatherlin [protected]

I am very annoyed with the purchase I made and never received over a month ago. I still havent received it or gotten a refund. I will never order again from you guys. I emailed you multiple times with no response and I called over a dozen and it just hangs up after "we are experiencing a high call volume" this is unacceptable!

Someone either inhouse or friend of a employee tried to use my credit card last night (5/27/20) to purchase $295.33 thank god I have a fraud alert, but this is ridiculous. I would like for someone to investigate this, and either find the employee or person who tried to do this. The transaction was 5/27/20... At 9:29 pm approximately... If you can call or email me, I will give you more details...

I place an order n April 21 and used my place buck. The order was cancelled my Childrens Place with no explaination. I was told I would be credited for the amount and given $5 in rewards. I was not refunded but charged a late fee on top of the charge.

The order number was [protected] for Sharon Shade. Please help clear up this matter.

Sharon Shade
[protected]@gmail.com

I ordered clothing for my son online on April 19, 20 the ordered was split into three different delivery dates the first package I received on May 1 The second package was received on May 4 and the third package was reportedly delivered on May 8 which was left at my front door with no signature I called the post office and they told me to call children's place to dispute the package I called and when I talked to the representative which I was on hold with him for 30 mins, he informed me that I must call back the post office to put in a claim which I already did, so I ask to speak to a supervisor which had me on hold for another 15 mins to tell me there was nothing he could do about it. The reason why I'm so upset is because the supervisor showed no remorse for the problem even though it was not children's place fault I was on the phone for nearly an hour and my problem was not solved. I'm a frequent shopper at the children's place website and in-store and I was not please with how the supervisor handled the situation I work In retail as a supervisor myself and what I know as great customer service is you should never have a customer not feel appreciated or dissatisfied about the problem that occur at your business. This was my first in counter with a problem with the children's place and it's making me second guess if I will be purchasing anymore items from this company.