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Chicme Customer Service Phone, Email, Contacts

Chicme
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4.5 1804 Reviews

Chicme Complaints Summary

0 Resolved
237 Unresolved
Our verdict: Engaging with Chicme at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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N
6:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chicme Still waiting on refund for canceling order

I am getting so frustrated with not only waiting for my refund to be applied back to my account, but there responses are not getting me any closer to getting my money back. And the person answering me is more concerned about me giving them a good rating! Why would I rate them at all if they're of no help to me? I have already filed a complaint with the federal trade commission, and will be filing a new one each day with another authority until I receive my money back in my bank account! This is completely rediculous and frustrating and there's no reason to take my money!

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O
10:39 am EDT

Chicme Poor service crap products, poor attitude, avoiding paying refund

What a crap attitude this firm has
Dont touch then with a bargepole

Hello,

Only sorry to tell you for the last time that if you don't work with us to send the picture of the receipt or the tracking number, unable to do the refund.

Thanks for your support and understanding.
Customer Service
May

-------- Original Message --------
Subject: Re: Re: Re: Order Confirmation from Chicme!
From: Oscar Thomas
Date: 2019-04-02 12:28:11
To: support

Hi MAY

Crub your attitude here, and sort out my refund asap

Colum Cleary

On Mon, Mar 18, 2019 at 10:20 AM wrote:
Hello,

Only sorry to tell you for the last time that if you don't work with us to send the picture of the receipt or the tracking number, unable to do the refund.

Thanks for your support and understanding.
Customer Service
May

-------- Original Message --------
Subject: Re: Re: Order Confirmation from Chicme!
From: Oscar Thomas
Date: 2019-03-18 09:45:45
To: support

Hi May

Not interested in you warehouse.
You have the package as the return docs were in it.
So arrange my refund today please

Regards
Colum Cleary

On Mon, Mar 18, 2019 at 6:56 AM wrote:
Hello,

We have tons of packages in our warehouse. And it's impossible to ask someone to find which package belongs to you.

Only sorry to tell you again that if you don't work with us to send the picture of the receipt or the tracking number, we are unable to do the refund.

Thanks for your support and understanding.
Have a nice day.
Customer Service
May

-------- Original Message --------
Subject: Re: Order Confirmation from Chicme!
From: Oscar Thoma
Date: 2019-03-17 16:10:08
To: support

Still awaiting my refund here, you have the package and the date sent and the cost to me as £8-50, I demand my refund, under sale of goods act.
I do not need to provide a tracking receipt
If i am not refunded within in 7 working days
I will be reporting your firm to the consumers association, and the sales of goods act, fraud office

Where is my refund for these poor quality blouses?

Regards

Colum Cleary

On Thu, Jan 17, 2019 at 12:25 PM Chic Me wrote:
Dear colum Cleary

Thanks for your order.We hope you enjoy your shopping experience with us.Your satisfaction is always our first priority.

We create a account using your PayPal account email for you and please click here to set your password. Then you can login to check your order status !

Order Number Product Name SKU
[protected] Chains Print Button Up Blouse LZG1260-mu-S-ChicMe_Prime
[protected] Ethnic Print Knot Front Blouse LZ0926-bk-S-ChicMe_Prime
[protected] Chain Print V-Neck Casual Shirt TL8829-bk-S-ichic
Grand Total: [$60.80]

Your order is now in the normal processing, a shipping confirmation email will be sent once your order has been shipped.And we will deliver your order to:

Mr Colum Cleary([protected])

For more order details and updates, please log into your account to have a check about it. You may click here to get more info.

Sincerely,

Customer Care

https://www.chicme.com/

Note: This is an automatically generated email, please do not reply. Any questions, feel free to contact customer service for help.

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7:19 pm EST

Chicme Orders were returned back and no refunds were made

Date of Incident : October 20, 2018
Client number: +[protected]
Full Description of Incident

I ordered some items (clothes, panties and bra) on October 20, 2018, to my friend in Nigeria. I didn't get any further information from the company. I couldn't track the orders as well. After much wait, my friend went and asked in February, 2019, only to be told that the orders arrived Nigeria and was taken back to the company. Neither my friend nor myself was notified about the order arrival, moreover, the order was supposed to be delivered to my friend's office. I am now asking for the refund of my money since the order was returned back. I should be refunded. Kindly refund my money.

ORDER DETAIL
Order No.: 1f5P4H0E0z4K4S0g8R7m089f28
Order No.: 1b5r4x0S09464C0w847c0A9H2o
Order No.: 1Z5y460s074u4s0s8p7m0W9M2n
Order No.: 1d5v4S050D474B0E8b7v069p2s

Desirable Resolution of complaint:
Request refund

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6:23 pm EST

Chicme I will never buy anything from them again

This company is the WORST ever ! I ordered a dress and a pair of high heels and they were both not what I expected. The dress is a cheap material and on the picture of the model looked very different. The high heels took about 2 months to arrive. They too are not even close to what I saw on the pictures. They have this odor to them and the zipper on one of them doesn't work properly. I tried so many times getting in touch with these people but never got a response. These people are nothing but fraudulent and thieves and take advantage of people by selling cheap [censored] products.

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7:09 pm EST

Chicme Sequin gold dress

I wish I would have known how this company before I ordered a dress from them. I ordered a dress for a special occasion back in mid November. Tracking my order it stated that my order came to on one day. Okay, I'm waiting on it. It never arrived check to see the location of my order, it stated the receiver sent it back. HOW COULD THAT BE I NEVER RECEIVED MY ORDER! How do I get my money back?

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1:24 pm EST

Chicme Hooded sweatshirt/female

Product was not the size I ordered. I want A refund, but there is no way get in touch with company. They have options on there website, I have tried A few times with no luck. No one gets back to you. I am supposed to write A ticket, but as stated no one
gets back. This is frustrating. Am beginning to feel hopeless.

Order number [protected]
[protected]@att.net

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3:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Chicme No status or tracking number

I ordered boots from chic me, I have yet to be sent a tracking number but it says it has been shipped. I am upset because after reading all the reviews about the horrible service and items not being what their supposed to be I am worried I lost my money. How can I go about getting my tracking number sent to me? And how can I get in contact with the owners, I am very disappointed order # [protected]

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3:22 pm EDT

Chicme A dress

I ordered a dress and it looked nothing like the picture. The color of the dress when I saw it online was a pinkish color. But when I received it, it was nude. I order a small and it look like they sent me a large. I tried emailing the people a week ago and they did it email me back and I only have 2 more weeks to send the dress back and get a refund.

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7:23 am EDT
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Chicme Returning my item

I ordered a swimsuit that upon arrival looked nothing like the picture on the website, since it has arrived I have tirelessly tried to get in contact and return it but nobody will seem to get back in contact with me to talk about receiving the item. I have tried live chat and email but both have been useless. I also rang a customer service number but it never answered.

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4:02 pm EDT
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Chicme Scam company in china refuse to give refunds

This company is a total scam. they do not intend on providing refunds for horrible materials and cheaply made garments. It has been more than 5 months trying to get a refund. Because the use a shipping doc. locally in USA (Rancho Cucamonga) complicated disputing the items with banking institutions. I ordered 7 items in June total 191.84. I returned them on 7/2/18 and obtained a signed receipt. My bank provided provisional credit twice and removed it. They requested tracking # on courier letterhead. I provided that and now they state they need a document from China stating they have the items and they are issuing a credit. This is where the middle man doc comes in. I visited the doc and the throw away items stating China do not want them back(they are not worth the shipping). China will offer you a 20% discount but no refunds. Only generic responses from customer service electronic communications. Help! what can I do..I need legal retainers.

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9:15 am EDT
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Chicme Refund

Hello I have spoken with someone from your customer service dept via WhatsApp about my refund I have sent back the package and my shipper delivered it July 23rd 2018 and I have not gotten back my money and it's October 2nd I am gonna take this further with your company because my bank had confirmed that the money was not submitted back in my account I need my money back on my card it's over 2 months and nothing this is way over board

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Update by Keneshia
Oct 02, 2018 9:19 am EDT

I really need my money back I have sent back the return package from July 23rd and now it’s Oct 2nd and I haven’t gotten my money back on my card this is way more than 15 days you guys are thrives and I’m gona broad cast your company big time if I haven’t gotten back my by now and he end of the week

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3:15 pm EDT
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Chicme Returned order

I brought and payed 83.00 4 shirts that weren't the wrong sizes in which they were just left by the united states postal service. I didn't have 2 sign 4 them and it had no return shipping except wat was on the original silver packaging that I had 2 pay 4 2 send them back ok I put a note inside saying I needed lg /xlg because everdentally ur sizes run dmall and im a very petite women anyways I took the proper steps n returning my payed merchandise and all u guys r doing is giving a run around asking about weight and paper work that didn't even come with it I returned everything just as it was shipped 2 me and all I want is my payed 4 merchandise or my money returned 2 my credit card. Im very appalled with this whole situation and i'm really ready 2 take legal action because I feel like im being scammed. U have a nice business thats y. I choose 2 purchase from ur site but i'm really in disbelief and i'm really upset also 2 the contact phone number is fake 2 cus I cant contact u.T. Y

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Donna Benoit
Fontana, US
Oct 03, 2018 4:17 pm EDT
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Has anyone had any recovery luck. Class Actin lawsuit..anything a consumer can do?

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12:11 pm EDT
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Chicme Yellow dress

I ordered a dress since july 14th and never received. The status showed delivered but never get it Tracking # [protected] I complained to the postal company service and they asked Chic Me to contact them They refuse and they told me they are in China they never called. The postal service gave me a ticket number for my complaints and I sent it yo them I m still waiting for the dress.

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CRsupportteam
, US
Sep 07, 2018 5:34 am EDT

Hello,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order.
Could you please send your order number to the email address:support@chicme.com?we will help you check your order.

D
D
Donna Benoit
Fontana, US
Oct 03, 2018 4:22 pm EDT
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check my [censored]..they are scams. What can we do. I hate this compay

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3:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chicme Item missing from order

MY ORDER NO 1v5y382H1IOR1L3E9w6q4d922v. The Green Waist Belted Mid-Calf dress for $26.77 is missing! I never received any emails that it was no longer available and I certainly have not received my money back. It is also equally disappointing that you have no customer service number or chat option when you are taking money. I just want you to make this right and I will not order from you again. Make this right!

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CRsupportteam
, US
Sep 07, 2018 5:35 am EDT

Hello,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order.
Could you please send your order number to the email address:support@chicme.com?we will help you check your order.

ComplaintsBoard
Y
5:43 pm EDT

Chicme Horrible customer service

Ordered a dress from this website 7 days ago, received order confirmation and thought I was all set...then received a random email stating that item is out of stock and will not be available. Now I have to scramble to find something else at the last minute which is a huge inconvenience!

Will not order from ChicMe again, extremely disappointed!

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Donna Benoit
Fontana, US
Oct 03, 2018 4:09 pm EDT
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Please send order # for what! this is a generic reply that look as if they care to help. Every attempt will return with this stupid message. Somebody need to STOP this company from ripping people off!

C
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CRsupportteam
, US
Jul 14, 2018 3:05 am EDT

Hello,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order.We will improve this part in the near future.
Could you please send your order number to the email address:support@chicme.com?we will help you check your order.

ComplaintsBoard
M
4:30 pm EDT

Chicme Dresses

MY ORDER CONFIRMATION NO: 0120180621000002716608 Im really disappointed I've been waiting for two dresses and havent recieved it the 1 dress is the twist halter backless tie waist lace party dress and the order number is 1X5w2x9G5q8h895i6W984A4N6O and i got it in LARGE COLOR: WINE RED and the other dress is the low cut strappy sheer mesh crochet bodycon dress and the order number is 1p5G2f9n5I8I8t5a6U974S4f6U in LARGE COLOR: BLACK and the total is $50.31 rather you send me my items or refund my money id appreciate it..
Thank you
Edith Melissa Gonzalez

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CRsupportteam
, US
Jul 14, 2018 3:13 am EDT

Hello Edith Melissa Gonzalez,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order and shipping.We have checked that your order is in the normal shippimg to you now.RU230668862NL this is your tracking number.Please refer to this link:https://www.17track.net/
Please contact your local post office asap to check your order.You can also contact our customer service support@chicme.com at any time if you have any problem.

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10:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chicme No information or product received

I purchased an item from you guys and I have not received a confirmation number or any information on what the progress is. This is very unacceptable for this to happen with no response. I would like to get my money back and I will order from someone else. I ordered the Yellow Midline Dress. If needed I can supply the order number and the email that was received when purchase.

Order No.: 1W5I2h6d517T123s6g5c444C4K

Solid Exaggerate Bow Tie Midi Dress
$25.20
yellow, XL
×1
Shipping Address
Order Summary
Name: deshannon tomlin
Country: United States
City: Antioch
Street: 6472 paddington way
Phone: [protected]
State: Tennessee
Unit:
ZipCode: 37013
Retail Price: $55.99
Product Discount: -$27.99
Coupon Discount: -$2.80
Credits Discount: -$0
Subtotal: $25.20
Shipping: $0.00
Shopping Allowance: -$0
Grand Total: $26.19

Read full review of Chicme and 1 comment
Update by DeShannon Tomlin
Jul 16, 2018 8:19 am EDT

No it has not been refunded and I have received no reasoning as to why it was cancelled. I will not be using your company again or recommending it in the future. I work hard for my money and I will not be taken advantage of no matter how big or small the amount of money.

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CRsupportteam
, US
Jul 14, 2018 3:20 am EDT

Hello,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order.
We have checked that your order was cancelled and refunded.You can also contact our customer service support@chicme.com at any time if you have any problem.

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12:03 am EDT

Chicme Extra charge to my card

I accidentally clicked cancel order so I either need my money back or the product won't let me change anything You guys aren't answering the phone I need my 25 dollars please or the product I ordered if anyone could help I would greatly appreciate it I work hard for my money and definitely don't want to go wasting money on nothing I have two children to take care of

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CRsupportteam
, US
Jul 14, 2018 3:22 am EDT

Hello,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order.
Could you please send your order number to the email address:support@chicme.com?we will help you check your order.

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10:53 am EDT

Chicme Pink high waist bow pants

They were supposed to be here a long time ago. And they still have yet to be here! That are actually supposed to be here yesterday but they aren't here! I need to know where my [censored] is before I get this site [censored] down completely! Y'all have a fake [censored] number that nobody can contact! I can't text you guys either! So what can I do about this issue? I need my pants like now!

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CRsupportteam
, US
Jul 14, 2018 3:23 am EDT

Hello,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order and shipping.
Could you please send your order number to the email address:support@chicme.com?we will help you check your order.

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J
7:21 pm EDT

Chicme Refund I never received

I recently cancelled my order because I never received my dress. Then they told me they would refund my money. Well they never did it's been two months now. Then someone charged my account for $14.75 from London. So I had to cancel my debit card and get a new one. I just want my money back. At this point I want ChicMe to refund me via check in the mail. The website says I got a refund and I didn't.

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CRsupportteam
, US
Jul 14, 2018 3:25 am EDT

Hello,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order.
Could you please send your order number to the email address:support@chicme.com?we will help you check your order.

Chicme Customer Reviews Overview

ChicMe is an online fashion retailer that offers a wide range of trendy clothing, shoes, and accessories for women. The website has received a lot of positive reviews from customers who appreciate the affordable prices, high-quality products, and fast shipping.

One of the most notable aspects of ChicMe is the variety of styles available. Customers can find everything from casual wear to formal dresses, and the website is updated regularly with new arrivals. The clothing is also available in a range of sizes, making it accessible to women of all shapes and sizes.

Another positive point is the quality of the products. Many customers have commented on the durability of the clothing, with some items lasting for years. The shoes and accessories are also well-made and stylish, adding the perfect finishing touch to any outfit.

ChicMe also offers fast shipping, with many customers receiving their orders within a week of placing them. The website is easy to navigate, and the checkout process is straightforward, making it a hassle-free shopping experience.

Overall, ChicMe is a great option for women looking for affordable, stylish clothing and accessories. With a wide range of styles and sizes, high-quality products, and fast shipping, it's no wonder the website has received so many positive reviews from satisfied customers.

Chicme In-depth Review

Website Design and User Experience: The website design of Chicme is modern and visually appealing. The layout is user-friendly, making it easy to navigate through different categories and find desired products. The search function is efficient, allowing users to quickly find specific items. The overall user experience is smooth and enjoyable.

Product Range and Variety: Chicme offers a wide range of products, catering to various fashion needs. From clothing to accessories, there is something for everyone. The variety of styles, sizes, and colors available ensures that customers can find items that suit their preferences and individuality.

Pricing and Value for Money: The pricing at Chicme is competitive and offers good value for money. The website frequently offers discounts and promotions, allowing customers to purchase high-quality products at affordable prices. The pricing is transparent, with no hidden costs or surprises during the checkout process.

Quality of Products: The quality of products at Chicme is commendable. The materials used are of good quality, ensuring durability and longevity. The products are well-made and accurately represent the images and descriptions provided on the website. Customers can trust that they are receiving high-quality items.

Shipping and Delivery: Chicme provides reliable shipping and delivery services. The shipping options are clearly stated during the checkout process, allowing customers to choose the most suitable option for their needs. The delivery times are reasonable, and customers can track their orders to stay updated on the progress.

Customer Service and Support: The customer service at Chicme is exceptional. The support team is responsive and helpful, promptly addressing any queries or concerns. They strive to provide satisfactory solutions and ensure customer satisfaction. The customer service representatives are knowledgeable and friendly, making the overall experience positive.

Return and Refund Policy: Chicme has a fair and transparent return and refund policy. If customers are not satisfied with their purchase, they can initiate a return within a specified timeframe. The process is straightforward, and the website provides clear instructions on how to proceed. Refunds are processed efficiently, ensuring a hassle-free experience.

Customer Reviews and Ratings: Chicme values customer feedback and provides a platform for customers to leave reviews and ratings. This allows potential buyers to make informed decisions based on the experiences of others. The reviews and ratings are genuine and help build trust in the brand.

Payment Options and Security: Chicme offers a variety of secure payment options, including credit cards, PayPal, and other popular methods. The website ensures the security of personal and financial information, using encryption technology to protect customer data. Customers can shop with confidence, knowing that their information is safe.

Overall Shopping Experience: The overall shopping experience at Chicme is highly satisfactory. The combination of a user-friendly website, a wide range of products, competitive pricing, excellent customer service, and secure payment options creates a seamless and enjoyable shopping experience. Chicme is a reliable and trustworthy online fashion destination.

How to file a complaint about Chicme?

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- Summarize the main issue with Chicme in the 'Complaint Title' section.

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- Provide detailed information about your experience with Chicme.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

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Contact Chicme customer service

Phone number

+86 216 176 2186

Website

www.chicme.com

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