Chicme
reviews and complaints

I received my dress as it was a Christmas gift it was opened 25/12/21 and due to the busy xmas period i reported after and was told no refund. They said should report in 14 days i ordered it on 12th December paying also £17 delivery to have within 6 days and it arrived 20/12/21. They can not send out a faulty product and refuse a refund regardless of time. It also says nothing about time on the website. I reported it on 05/01/21. they said latest was 03/01/21. this is absurd

I purchased 2 tops £38in total they arrived weeks after stated deliver date .I raised a ticket to return as they were too small also.I returned them at a cost to myself of £14.00 I sent proof of returns but because I didn't send back so it showed weight and tracking no as this was going to cost me more than the 2 tops I purchased the emailed saying I'm not getting a refund without these details. Thi is not right as it means they have took my money and the sti have the goods.Illegal. I'm hoping this can be resolved.

From November I've been trying to get return instructions and after all the emails that I have sent that I want a full refund they have either not responded to me or they have offered me a part refund or they tried to tell me than it's past my return time . It's unbelievable how they treat their customers.

I ordered clothes in November for Christmas gifts. My package was delivered a week ago but not to my address. I contacted customer service to advise them. It's been a week of bank & forth emails & all they do is tell me to check my mailbox & ask my neighbors. My order was $120 & all they said all they could offer me is $20 compensation. They refuse to refund my order & take responsibility for a lost package. Do not order from them as they obviously have to regards for their customers or their purchases
HORRIBLE COMPANY…DO NOT ORDER FROM THIS SITE

UPDATE-It took 3weeks for my Christmas package to arrive b/c it was delivered to the wrong address. I asked for a refund bc my package was never delivered & they just kept telling me to check my mailbox. Since it arrived so late, I purchased gifts elsewhere. Now I've been asking for a full refund on my card so I can return the items. Every day I get an email from them enticing me to keep it with an offered discount. This company does not listen to their customers or abide by their own policies.
They are making it impossible for me to return my order for a full refund
I WILL NEVER ORDER FROM THEM AGAIN. I will also make sure that all my friends know about their horrible customer service
Their policies are horrible & your clothing material is also thin
Since when are full refunds negotiable?

When sending your items back for a refund within the allotted 14 days, you have to contact them to start the return. They ask for a pic of your unworn items and then give you an address to ship them over to California. They ask you to provide the tracking number for whatever company you choose to ship your items as well as the weight of the package. I sent my tracking info but didnt get the weight of the items. My package was recieved in their facility on Dec 3rd it is now Dec 10th and they claim they cannot issue me a refund because they don't have the weight of the box! What kind of crap is that? Never in the history of EVER have I heard of a company not issuing a refund due to weight! Horrible customer service. And while i do understand I dropped the ball with providing the info they asked but come on! I'm down 130 dollars and no clothes. THIEVES!

they told me my order got lost on the plain

Very upset feel ignored I got no item I had to have PayPal issue a claim for amount 26.61 for cutout plain skinny top and pants set

I want to send a return why is it hard to get services [protected]@hotmail.co.uk [protected] id like a reply

I made a purchase in mid-october for two dresses. I purchased two to see which one I would prefer over the other and return if they don't work out. When I initially got onto the site and place dresses in my car a small pop-up message said that I would have these estimated delivery in 8 days from when I would be putting this order in. I placed my order and after checking out the bottom of the screen said it takes 12 days or more for processing. I immediately wrote on the chat please cancel the items I just placed them moments ago they're not going to get to me in time like it initially stated. I received a response a few hours later they said they were not able to cancel the order the item is in ship status I told them that my account is not showing that the items are in ship status it hasn't even hit processing. Then I was told one of the dresses wasn't even available on the next chat. I then said perfect that's more of a reason to cancel the order. Several minutes after sending my message about wanting to cancel a second time immediately I get an automated email stating that both of my items are in transit. Although I was told that one dress was out of stock now suddenly the second dress was available to ship? I now realize that I've been scammed by a company that will not do the right thing. I've repeatedly message them to get the runaround a week later my items were most likely in transit although the tracking number that they provided me never showed anything on the United States Postal Service it seems to be invalid. They told me they are from China and the merchandise is going to take time to come that I need to be patient. I explained to them that I do not want the items can you please give me your return address information. They told me they will not give me any additional information until I received the dresses then I can message them back and tell them I want to return. Well wouldn't you know the dress has arrived one day late from when I needed them and the label on the package says California. Huh? Niacin two separate messages the please send me the return address I do not want these dresses and I am now told that they can only offer me three options being discounts or promo code to their website. I do not want to purchase any more merchandise from their website I want my money back and it looks like I'm going to have difficulty having that happen. I will try to dispute with my credit card company I don't know how much that will be successful but I not recommend this website to anybody it was my first time ordering something from them. I assumed it to be legitimate from influences that have purchased merchandise from them before. But overall I've had a very poor experience. I'm hoping I can find some resolution and I will keep you updated on this ongoing situation

I returned some items as per the company's process. I paid for postage and sent them a picture of the receipt.

I have emailed multiple times after this and have not received any communication let alone my money back!

First...their products is almost indescribably inferior. I ordered two jumpsuits.

One looked like a junior high home economics project completed by student that had ZERO f's to give. The other...was almost as bad. Fabric was cheap. Pockets on one side wasn't correctly aligned and was sewn in backwards.

The icing on the cake is after returning it, they would not return my money because the United States Postal Service flat rate envelope doesn't provide the weight on the receipt. I sent them confirmation that USPS doesn't provide weights on flat rate shipment. It has been a nightmare. I finally went to Amex for assistance.

All I can tell you is...RUN...do NOT walk to another vendor.

This one is HORRIBLE.

I will be sharing this on as many social network platforms as possible. There are too many shopping options and we work too hard to just throw our money in the toilet.

This is a worthless company with horrible products and worse customer service. Order # [protected]

I tried to cancel an order. They denied it. Sent it and now want me to pay to return it. I have been going back and forth with them for weeks. Pathetic company. I have never been denied a supervisors and have had to put in so much effort to even get a return. Their excuse is shipping costs and COVID and blah a blah. Never ever will I use them again or suggest service.

I purchased several items (7 to be exact) from this company because of the high ratings. However, when I got my items, the material was cheaply made and and very poor quality. I've email them and sent a refund request via their website. I originally was emailing Amiee and she was responsive the first email. After I explained to her I want to return all the merchandise because for all those reasons above, she then went MIA... I tried emailing several more times after that. I went through Amiee, Sally, and finally Cherry. When do get the finally get a response, they saying that I can't return it because it's past the 30 days. So this whole entire time, when it was in that 30 day period, ChicMe decides to not responds to my return request. Once when for sure it passes, you can't except it. I'm outraged by this poor business ethic and my purchase was over $100 that I just lost for no reason. Note: there is no return address that is provided on their website or order. You have to go through a request or talk to someone before all of that information is provided.

Order placed on September 15th 2021.

ChicMe's Return Policy:
Orders placed on/before September 24th 2021 are subject to a 7 day return period - as written on the site.

Order delivered on September 29th 2021.
At this point I checked the return policy on the website which states 14 days. This was obviously updated on September 24th on the website with no note to mention that the return period was 7 days only prior to September 24th.

I then requested a refund on 10/10/2021 and was told that the refunds policy was updated...before my actual delivery date.

Apparently their system now does not allow for refunds.

The service is horrible. I had to wait over a month for an order for it to be undeliverable per usps and sent to recovery center. Then I told them to refund me and they re-ship the product with a different tracking number when I no longer wanted the item. They did this to it give me my money back. I asked many times and told them I didn't want my order re-shipped as it already wasn't able to be delivered the first time. The customer service is awful, they take advantage and commit fraud.

Ordered from Chic Me on 10th September 2021 order number [protected]. Took ages to arrive and finally arrived 1st or 2nd October 2021. Quality if dresses were disgraceful. Not as described in pictures either. Returned on 2nd October 2021 at a cost to me of £19.35 via Royal mail. Contacted them with all information and still to date refusing to refund me. They have receipt. All details. I should be refunded 40.00 UK sterling and now getting frustrated. I am on cancer medication plus just lost my father and I am getting extremely annoyed and frustrated with them. Help please I will send receipt if needed of return

I ordered over $300 of clothing items from chicme.com. The items were very poorly made and sizes not accurate. I followed the ridiculous return process and delivered items to them in June 2021. It's now October and I still don't have my money back.

I purchased 2- jumpsuits. I requested a medium. The company sent me a small. The colorful outfit looks nothing like the advertisement on Instagram. The outfit is 2- sizes too big. Looks like a colorful potato sack. I requested a refund. The Company will not refund my money & wants me to pay for return ship with offer to give 20% of purchase back.

I have ordered over £330 worth of clothing from a company called ChicMe online. It looked legitimate and I read their refund policy etc. as I wasn't sure about the quality of clothing for the price they offered. I read their reviews online and they weren't all great but everyone had said they received the items etc.
All of the items were terrible quality and came extremely later than they had advised me, I had to chase them multiple times for it. They gave me a fedex tracking number and then when I checked it, it never existed and I couldn't track it. I kept contacting them but none of them helped.
Eventually the clothes came and they were all terrible and absolutely nothing like the pictures online. I asked for a refund back straight away. I used their email function and their WhatsApp chat function as their online chat never works. I was told numerous times that the return shipping me was so high that I'm better off not returning the items. I was so upset and angry as the website clearly says easy returns etc. This is completely a lie as nothing is easy about this. I kept saying I want a return as over £300 is a great deal of money and the items are of terrible quality there is nothing I can do with them at all. They then said well you will pay a lot if shipping take 10% return price. I said absolutely not I have never heard of such an offer and they keep insisting on this offer on all of the channels and ignoring me. This company is clearly a scam and have made up false claims on their website for people to buy items like the returns are super easy and then make it so hard to do so that people give up.

Shipped [protected]

Royal Mail tracking ref
Bn427564491gb

I ordered some products from yourselves which took forever to arrive, postage is extortion the way! And they were crap quality

I have returned the items but for some reason I cannot get them processed

I sent the items recorded delivery on 23 Aug, these where signed for on 28th Aug and they have still not been processed

I have tried to get this sorted via WhatsApp but I have received the most shocking customer service ever, I have provided the receipts for postage, which includes the tracking numbers and now I have been asked to provide a picture of the tracking process, I think that is a job for the customer service team to check, I have never ever had this much trouble getting a return processed, shocking

I have also tried to get on live chat but it doesn't seem to work

I am furious that processing a return is this difficult!

Very unhappy and will not be ordering from yourselves again, will also be letting anyone I know to not order from yourselves and doing a review not happy tat all

Disgusting company