Menu
Chicken Licken
Chicken Licken Customer Service Phone, Email, Contacts

Chicken Licken
reviews & complaints

www.chickenlicken.co.za
www.chickenlicken.co.za

Learn how the rating is calculated

1.0 148 Reviews

Chicken Licken Complaints Summary

0 Resolved
147 Unresolved
Our verdict: Engaging with Chicken Licken at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Chicken Licken has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Chicken Licken. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Chicken Licken reviews & complaints 148

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Chicken Licken reviews & complaints

ComplaintsBoard
J
1:58 am EST

Chicken Licken Hot wings

good day
yesterday @ 18:24 i bought hot wings party 16 from the above mentioned restaurant, and only to find out that they were off. the wings had bad smell and bad taste too. my wife and i ate 3 each and we had to stop eating because of that. as we speak now my wife has a running stomach. can you please find out what went wrong and i am going to take the remaining wings back to the shop after work. my order number is 3123 and the person whom helped me is Thabile_1.

Regards
Justice
[protected]
justice.[protected]@gmail.com

Read full review of Chicken Licken
Hide full review
ComplaintsBoard
O
12:05 pm EST

Chicken Licken Rock my soul.

Saying I'm disappointed is an understatement. My husband bought us the rock my soul for dinner. Since this morning 24/01/2020 my whole family is having the worst diarrhea with sweets. Around lunch time we all had to be admitted for food poison. As we speak.. I'm having a drip on my arm. I will never! And I'll make sure no one I know does the same mistake.

Read full review of Chicken Licken
Hide full review
ComplaintsBoard
M
1:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Chicken Licken wings

Dear Chicken Licken

I would like to Express my utmost discuss in your chicken !
I bought a party 16, rock my soul 6, popos, salsa coldslaw and a medium chips this afternoon at the chicken licken on Ontekkers road
My 9 year old son took a bit on a chicken wing and bit onto a steel pin that was inside the chicken wing he immediately screamed as he hurt his tooth we inspected the chicken and found a steel pin inside the chicken wing something so strange and something i have never seen before !

I am furious for many reasons my son could have swallowed this steel pin or this steel pin could have caused serious damage in his throat or stomach

We completely put of as a family from chicken licken and i am seriously not concerned with chicken licken giving me a free meal this will make me even more furious ! I would love to know what the action plan is to rectify this for me as a consumer before i take the matter further.

This is a serious concern and i am sorry a free meal is not going to cut it.

I have added pics as evidence and had to go scratch out the slip from the dustbin

Thanks
Malcolm
[protected]

Read full review of Chicken Licken
View 0 more photos
Hide full review
ComplaintsBoard
H
8:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Chicken Licken Expired chicken

On the 07/01/2020 I went to Chicken Licken to buy Soul Sister 4 with Cone Ice Cream, when I arrive at home my Son took small packet of chips and ate I then open the Box of meal only to find that 2 pieces of meat was not fresh. I then tried to call them 3 times but the was no answer. The next day I took the meal back .I Requested my money back and in full hence I have used my petrol The man by the name of Samuel told me that his Manager say they can't refund me full because the chips are not there .He then gave me R55.00. I requested to talk to the Manager but he refused to come and talk to me. I am not happy for bad service I received from the Manager who refused to talk to me.

Esther-[protected]/[protected]

Read full review of Chicken Licken
View 0 more photos
Hide full review
ComplaintsBoard
M
9:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Chicken Licken Service

Hi good day

I am laying a complaint about the chicken liken Sparks road on Thursday afternoon I took a drive to buy food got to the store was having a look at the menu for about 15 to 20 min was spotted by the manager and casher who at that time did not utter a word soon as I was ready to order the manager told me that they closed I turned around and asked him why did he not tell me that they are closed yet I wasted 15 to 20 min he then had an attitude coz the was busy giggling and laughing with another customer who then made me look small I am going to report this to the ombudsmen. Of South Africa aswell open a charge regarding your manager that made me feel very small in front of other people I took time responding to this letter I hope it dose not go to deaf ears

Read full review of Chicken Licken
Hide full review
ComplaintsBoard
A
7:35 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Chicken Licken size of your hot wings

To whom it many concern.

it is now a few times i am seeing this is happening, i am a regular buyer of your 24 Hotwings and what i notice is that they squeeze all 24 wings in a small box, but what they do at the bottom of the box the put the very very small ones and at the top the bigger ones, but when you get home you see these very small things in your plate. I have addressed this a few times when giving my order and told them i don't want small ones i want nice sizes of the wings, after all i am paying the full price not half price, but time and again they do they same thing. At first i was upset with the stuff but then i realized that it is you people at Head Office that supply the chicken, whoever is buying from your vendor has either compromise with the vendor because of price of he does not really see what he buys and sends to the store!
How can you sell things like this to the public, you are ripping us off, this is an ongoing problem .This is a total disgrace for a Franchisee like Chicken Licken to allow for this type of standard!
Bottom line you guys at head office is responsible for this you supplying the unacceptable standards, you don't even have a standard.
i am sure if i post these images on all social media platform we will have thousand of customers that will agree on this, because this happens every day.
you charged R112.90 for 24 winges that is R4.70 per wing that is a size of a toothpick. Please change your buyer and put in a standard.Give the customer what he is paying for otherwise you are ripping people off, you posting big profits at the public expense, for how long?
Abdullah
[protected]

Read full review of Chicken Licken
View 0 more photos
Hide full review
ComplaintsBoard
G
9:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Chicken Licken cashier

Good day, this morning I went to the chicken licken in bree street ordered rock my soul 3 with chips and 4 hot wings, the total of both meals came out to r100 so I asked the cashier mambatha to return the wings and give me the pocket meal of r25 as the 4 hot wings was r55 without chips, firstly it was 10 in the morning and she dint even greet me... Secondly she mxm (or pulled me through her teeth) and made a fuss of me wanting to change the chicken... She than bumbled and spoke something in her language that she speak... I than said to her you don't have to be rude... And speak in your language... Was very embarrassed as there was other customers in the store... I also work in a customer care environment and the way she treated me was not nice... Is this the way you treat your loyal customers... And for her not to even have a smile on her face is unacceptable... We all have problems and issues but at work you need to be a different person... Her behavior and attitude towards me stinks... She needs to be customer focused and have a smile on her face... If I don't get feedback I will go to hello peter... Very unhappy client

Read full review of Chicken Licken
Hide full review
ComplaintsBoard
T
4:19 pm EDT

Chicken Licken poor service

I arrived at one of your outlets and was not happy with the service I received, firstly it took me about 10min to be serviced though I was the only person on the counter to be serviced.
I made an order of 10 hot wings, waited for about 30min or more and when I went to check for my order I was told hot wings are finished they gave them to someone else who came after me, they didn't even apologize

Read full review of Chicken Licken
Hide full review
ComplaintsBoard
Y
7:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chicken Licken poor service and returned food served

I went and bought the original lunch meal at Chicken Licken Bank City. I left while the order was being prepared and returned a few minutes later and another customer was returning an order and the agent at the store took back the order only to hand it to me when she was assigning my order, I inspected the order and it was already eaten and so I returned it to her and told her i cant accept it as it was already eaten.

She took back the order and had a long chat laughing with the other staff at the back who just switched the order box and gave the same food i had returned as eaten. I had ordered non hot chicken and the chicken in there was hot, not to mention the food has already been eaten and looked a mess from them swapping boxes.

This is the worst service ever and I paid money for proper food and got crap. Then to be treated like a fool and be given the same food that had been eaten. I have ulcers so i could not eat that food even so I had no choice but to throw it away.

IF returning it made no difference I don't know.

Read full review of Chicken Licken
View 0 more photos
Hide full review
ComplaintsBoard
G
2:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chicken Licken condition of product sold

Went in to buy our supper and and the list we bought popcorn chick shakers and they were burned, instead of them been golden brown they were dark brown some black
Very disappointing i must say R22 is a lot of money to be thrown away
Its unfortunate as i saw them when my kid was about to have the last one
I never check my order as i trust ppl will serve us with price
Purchase was made 18/09/2019 time 18:37:34 Order number #3224
Given

Read full review of Chicken Licken
Hide full review
ComplaintsBoard
L
3:24 pm EDT

Chicken Licken sliders and ice cream

Today at about 08:40 I visited Chicken licken Potchefstroom on N12. I wanted to order sliders and ice cream but I was told by one of the guys on duty that it was too late to order such as they could only help if I wanted to order chicken and nothing else. To my surprise the guy was talking to me with a very bad attitude and for some reason this is not the first time such an incident happened. How possible I'd this when the shop closes at 10pm?

Read full review of Chicken Licken
Hide full review
ComplaintsBoard
M
3:40 am EDT

Chicken Licken family full house meal

On the 24 august I used drive thru< northmead chicken licken> and bought family full house 8 pieces and 4 sliders at 18:57. When I got home I saw meat had lil stones like it was marinated on the floor or they were sweaping with it, I was so angry that I wasted my money r163.80 for nothing, no one could eat that 8 pieces of meat. I will never ever set my feet there and I will tell people about the bad experience I had with your meat.. Mando [protected]

Read full review of Chicken Licken
Hide full review
ComplaintsBoard
K
2:07 pm EDT

Chicken Licken disappointing service

Yesterday I was at the Chicken Licken Midrand Mews drive thru and I was requested to park my vehicle at the parking at around 8:40 pm and was told I'll wait for 10 minutes for my order and 9:10 pm I still didn't have my order but they kept on taking peoples orders and and they had to walk to the shop which is unacceptable. What is the meaning of a drive thru? I should have just went to buy like normal inside the store. I there proceeded in the shop and waited and 10 mins for a party 16, I was and still am very disappointed in Chicken Licken and it's sad cause I love it so much and I am a loyal customer of that specific one. Going forward I will refuse to move my car from the drive way until I receive my order to avoid what happened yesterday.

Read full review of Chicken Licken
Hide full review
ComplaintsBoard
J
2:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chicken Licken service and food

Today I went to Chicken Licken in Mtubatuba and placed an order of 2 slyders with chips and one piece of meat. It wasn't busy today inside. There were quite a few people in the kitchen. I placed my order at 14:50 and only received my order at 15:25. Yesterday they were very very busy but I received my order within 15 minutes. My colleagues and I buy here every week. We've never been subjected to this. Even worse when I take my meal out to eat the meat in my slyders is burnt and hard. The whole service for me was unacceptable. It felt like it was purposely done. So many people placed orders after me and left while I sat and waited. Understandably slyders might take a while but not 35 minutes. Its really unacceptable. You lowering your standards and chasing us away from your business. If I show this to all my colleagues, believe me they won't support you the way we've been doing. Myself I don't have any reason to go back there. I work at Empangeni every second week. I would rather wait and buy there than to be subjected to this. My contact number is [protected].

Read full review of Chicken Licken
View 0 more photos
Hide full review
ComplaintsBoard
T
4:56 am EDT

Chicken Licken misconduct

Greetings
Jane Mothoa who works at Mangalani Chicken Licken has been harassing my partner. They work together but she has been making romantic moves on him for a while now. He got rid off whatsapp because she was sending him messages and proposing love. She knows us but that did not stop her. She posts him on WATSAPP and calls him at night while we are sleeping. This has ruined our family and relationship. HOW HEARTLESS AND UNPROFESSIONAL! Chicken Licken must discipline her for misconduct. She was supposed to work and not make moves on other peoples partners.

Read full review of Chicken Licken
View 0 more photos
Hide full review
ComplaintsBoard
L
2:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chicken Licken carnival mall (brakpan)

We wanted to by a family meal on the 3 Aug at about 19:30, to be only told that the only have hot chicken left. I told the lady that I can not give it to my children, only to be told the the chicken are still frozen and that she can not help me. We ay got some 4 wings

We are disappointed because we really wanted to have some Chicken Licken.

Regards

Lourens Koekemoer
[protected]

Read full review of Chicken Licken
View 0 more photos
Hide full review
ComplaintsBoard
N
12:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chicken Licken wings

I bought 10 wings x 2 at bridge city today. Im so disappointed and disgusted at how the store thinks we deserve to be derved old hard, dry dark coloured, oil smelly wings which just by looking at them you can see the oil used is from God knows when... This is so direspectful and clearly shows you have no regard for your customers, even judging by your attention to queries, you clearly show you dont give a damn and why should your staff care...?...there are no consequenses, they can just dish us any nonsense they want... now that you know what are you going to do?...

Read full review of Chicken Licken
Hide full review
ComplaintsBoard
T
2:56 pm EDT

Chicken Licken poor service

I went to chicken licken at liberty Midlands mall at petermaritzburg and the service was just poor as I'm writingr this complaint I am still awaiting for ny order of hot wings meal 8 and rock my soul, placed order at 20:13pm and it's 20:52pm we still waiting when we ask we get told the wings are being fried, we were not informed or asked if we willing to wait I was told I'll wait 2 minutes but it's been more than 30min, I drove 30min to buy this meal and now I have to wait for another 30min for such a simple meal I'm so disappointed this is nonsense and all these ladies here don't care they just dragging their feet

Read full review of Chicken Licken and 1 comment
Hide full review
1 comment
Add a comment
B
B
basefistrotten
, US
May 21, 2019 10:30 pm EDT

You are complaining about them dragging their feet. I hope one day you are seriously injured and cannot walk fast and have some judgemental jerk like you bashing you for it.

ComplaintsBoard
F
4:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chicken Licken service

Hi

Please be advised that we as a family received shocking treatment at abranch where i spent R166.00

Whilst placing my order, my 3 year old daughter asked to use the toilet, i asked the consultant and she said its fine . I looked at my daughter and said its fine she can go with the aunty . The lady then opens the counter for her and lets her through . As they walk in the kitchen . The manager then looks at her and another lady and then she looks at me and say they dont have a toilet .

This is the most shocking service that any retail branch can offend to any customer as we talking about a 3 year old girl . Do we need to emphasise on what colour skin the girl wAs, NO . A child is a child period . .. so lets not go down the racist issue . I wont

What I even found more shocking was that the ladys then started speaking in xhosa which i had no issue with but when she turned to me and said we must go over to kfc I then felt absouletely gutted . I looked at both of them and said that My lunch will come out to R300

At this time my wife looked at me and said she will take my daughter opposite the road rather

I hereby appeal to all people of south africa with kids and know what your kids mean to you to totally abstain fron this neglection and pathetic service . How the hell do you deny child access to a damn toilet . I just found confidence in her to go with a lady that she does not know and then to break her heart from a national franchise can and will not be acceptable .

Dont expect a thank you or kind regards from this as nothing from the service we received comes close to pleasing

I will not stop here . Today the chicken licken brand will shake

I welcome any social or vocal media to contact me directly on [protected] for further action

Read full review of Chicken Licken
View 0 more photos
Hide full review
ComplaintsBoard
B
3:09 pm EDT

Chicken Licken you suing small companies to save your billion rand empire

As a concerned South African, I want to voice my concern about your recent unapologetic behaviour over the word "soul". It's about time that companies that make their lively hood from killing innocent animals listen to what we have to say.

How can such a huge company that makes millions of rands a year, benefit from suing a small vegan company just because the company has the word soul in its name. Have you sat back and thought about what you are doing.

One possible reasons why a person becomes a vegan is because they become aware of the violence, pain, and barbarism that is associated with consuming animals and animals products. This compassion to animals happen through the understanding that animals and humans both have souls and are the same. It can happen through the understanding that animals also feel pain and hurt equally to humans. So obviously, the word "soul" has an association with being vegan. So it makes sense to call a vegan cafe something with the word soul in it.

I can't understand how you believe that you own the "brand" soul. Are you going to sue God next because the word soul in religious a scripture.

Your trademark of words that's are associated with food in general like "soul food", "hot wings" etc, to me personally shows how your billion rand empire can get what ever it wants.

But remember, the public is not blind. We all see what you are doing.

Read full review of Chicken Licken
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Chicken Licken customer service

Website

www.chickenlicken.co.za

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Chicken Licken?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Chicken Licken Customer Service. Initial Chicken Licken complaints should be directed to their team directly. You can find contact details for Chicken Licken above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Chicken Licken. Discuss the issues you have had with Chicken Licken and work with their customer service team to find a resolution.