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Service and food quality
The night before thanksgiving my family and I decided to stop and get chicken. The line was pretty fast but whenever I was supposed to recommend food I was told I had to wait 3 minutes and pull up. Took about 25 minutes!! Our food wasn't fresh we had a large family meal our fries were old cold and family okra was definitely old and mash potatoes were cold...
Read full review of Chicken ExpressCold food
I went to Chicken Express Sunday night at 9:30. I ordered chicken and fries. The fries were hard and cold. The chicken was loop warm. I didn't check my food until I got home. That was my fault. If I didn't live so far away, I would have returned the food. This is very much unacceptable. I originally ordered fillets. They said it would be a seven minute...
Read full review of Chicken ExpressCustomer service
The food was fresh and delicious. The staff didnt seem at all that intereststed with customer interaction I waited at the front counter for 5 minutes before I got help the staff seems child like more interested in going outside an smokeing 2 at a time then helping a paying customer want be coming back ill drive an extra few blocks an get cains instead
Customer service
While I was getting my order taken at chicken Express the guy taking my order asked what I wanted to replace my gravy with and I told him ranch. He said that he couldn't replace It with ranch and would charge extra for more ranch. Gravy and ranch are both condiments and he should have replaced the gravy with ranch because my order was supposed to come with gravy in the first place and I shouldn't have had to pay for an extra ranch. When I wanted to pay with exact change the same guy gave me back my change and broke one of my dollars because he said that he did not feel like counting the change. That was frustrating because I gave him change with the intentions of not breaking my dollar and helping with the change shortage our country has. He should have taken my change instead of being lazy and breaking my dollar.
If you want extra ranch PAY FOR IT. IF you cannot afford to do without.
General order
Today, saturday the 26 at around 6pm I stopped by our ce to get fries and x-large sweet tea. I got to the window and got my order and drove around and parked assuming I would enjoy my items as I do almost everyday. To my surprise and dismay the fries were not crisy as usual and they were cold, like they had been sitting out for a while from under the light...
Read full review of Chicken Express and 1 commentFood
we have ordered a family side of fries and they did not give it to us but they charged us for them employee ( Alyssa ) on 8th st odessa
The fried chicken
Let me say that I love your chicken when it's not old and it's piping hot. Now when it sets under a heat lamp, the taste and the look of the chicken isn't very appetizing. The chicken becomes harder, discolored and colder. The best i've tasted is when it comes fresh out of the fryer. I've had a couple of those but for the rest of my orders, the chicken i've...
Read full review of Chicken Express and 1 commentSafety
I was at the location on Broad st in Mansfield tx yesterday. From the drive thru window I saw 3 workers with their mask pulled down off their faces. And no one preparing food was wearing gloves. I called and left a message for the manager to call me. Needless to say it's been 2 days with no callback.
Food poisoning
My husband and I ordered a 8 pc family meal on 8/15/20 from the athens, tx location. The okra had a bad taste as well as the chicken and mashed potatoes were extremely dry and flaky. A few hours later we were both nauseous and horribly sick. The next day (8/16 today) we were both still very sick, I am 90% sure we have food poisoning, and my husband lost a days pay.
Customer service
Placed an online order for pick up. My Husband went through the drive-thru to pick up the order and was told it wasn't ready and pull up front. He pulled up front in his large RED F-150 and waited. After an hour my daughter started to worry and called him. He told her he was still waiting. She told him it had been an hour and maybe he should go back through...
Read full review of Chicken ExpressDrive through order
This evening I drove through and purchased order number Dr- T#329. It included a #2 combo 7 piece tenders with a side of cheese sticks and roll, and additionally 2 family sized mashed potatoes with a family size gravy. My total was $23.09. I spent almost 15 minutes in line. Finally I got to the window. The woman at the window looked inside and then I wa...
Read full review of Chicken ExpressService
To whom it it may concern. I just wanted to let someone in upper management know how the Nacogdoches store is being ran. There's a lot of young people working there that don't have any manners or has been properly trained on how to be professional came by drive thru ordered 3 special 3 sweet teas one to be a Arnold Palmer. The cashier at window made a comment because I called the Arnold Palmer a different name stated I must must have been drunk. I need the GM to visit store and see how things are going just a surprise visit. You will be seeing how they put on a front while you are there, but look a your video cameras and see what's really taking place. Talk to some of the workers there they will tell you what's going on.
Extra charge
We ordered a number 1 and they gave us a number two for 5 dollars more than what we originally wanted, then we told them that we ordered the number one and they told us they wouldn't change it. we would like a full refund of $18.27 and this happened on 04/19/2020 we do not want coupons because we will not be returning thanks again, Patsy Lindsey
Read full review of Chicken Expressincorrect order and dismissive store manager
Called the store direct about my incorrect order and, Evan, the Store Manager wanted me to waste my time, gas, inconvenience and safety amongst this Covid-19 Epidemic just to replace the one item they got wrong. I'm sorry that is just not worth it to me. I have heart issues and am already considered high risk. Your corn nuggets are just not worth it to me...
Read full review of Chicken ExpressAttitude
I spent over $50.00 bucks. I asked Rickey to separate the chicken because it was going to separate houses. He told me he wasn't gonna separate nothing. He told me I was gonna take it like he fix it.
Read full review of Chicken Expressservice
To Whom This May Concern: I went through the drive-thru at your location earlier this afternoon, Feb 20. At about 2:08, after waiting a while for the cars in front of me to finish, I was able to place an order. I ordered the lunch combo for $6 that ended at 2p. Even though I was in line before 2p she refused to honor and I paid full price. Okay, that'...
Read full review of Chicken Expresslack of chicken during peak hours
The last few times I have gone to the Earl Rudder location of Chicken Express I have been told at the order sign that there would be a 15 to 20 minute wait for my order. I usually get the 12 piece chicken order and every time the last few times I have had a substantial wait. Today when I stopped by after work about 5:30 I was again told that there would be...
Read full review of Chicken Expressservice
On November 7, 2019 at 8:25 in the evening I stopped at the store in Clifton. I ordered a #1 which is the most basic food combo they have. The staff had no real interest in proving me my food. The speaker was out of order so they asked me to pull to the window. I watched for 9 minutes while they danced and shoved and hugged each other and just had a good...
Read full review of Chicken Expressservice
On October 28 I went to Chicken Express and ordered a #5 Liver at 6:33pm and The cashier did tell me it was a 5-6min wait for liver and that was ok and by the time I made it to the window it was 6:35pm . I paid she gave me my drink and asked me to pull forward. After waiting about 20min I called the number on my receipt and ask to speak with a manager and...
service of the crew members
We were waiting in line and we waited for far too long. I could see inside the building and the people running the drive thru, specifically the female that was taking the orders, we're just standing around and laughing one another instead of taking peoples money or running food out to people to speed up the service. They also completely left out some of our order. You'd think they could get it correct if they had so much free time.
Overview of Chicken Express complaint handling
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Chicken Express contacts
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Chicken Express address100 SE 25th Ave, Mineral Wells, Texas, 76067, United States
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Chicken Express social media
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