The complaint has been investigated and
resolved to the customer's satisfactionResolved ChickDownTown — Awful customer service
resolved to the customer's satisfaction
Awful customer experience with chickdowntown.com. I have made an order with that web site and one item which was 94 USD bracelet was not included in the package when it arrived. The Fedex package was safe with no damages, and the bracelet was not mentioned on the commercial invoice attached to the box. The bracelet was listed in the packing slip document inside the package though. I have contacted them 2 times via email and 2 times via the web site but it's been 5 days and they never answered however for each time I contacted them via the web site I received auto reply where they promised to answer my inquiry within 24 hours but it never happened.