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1.2 152 Reviews

Chick-fil-A Complaints Summary

4 Resolved
138 Unresolved
Our verdict: If considering services from Chick-fil-A with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Chick-fil-A reviews & complaints 152

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10:33 am EDT
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Chick-fil-A food

Store MCOFA01, order# 4459- Flew into MCO (Orlando airport) March 9, 2017 and instead of getting in my car and driving to the Chick down the street I stopped at the food court at 8:44PM. Ordered a #1 with waffle fries and a bottle of water. The kid taking my order asked me if I wanted any condiments and I answered no. When he gave me my bag and water, he again asked if I wanted any ketchup or other sauces like I didn't know what condiments were. I again said no to which he answered "wow" like I was a freak for not wanting ketchup. When I got to my car, I found my waffle fries to be brown, like they were over-cooked or just plain old. They tasted horrible (old), which is a first for me at the Chick because their food is always great. I drove home and just ate the sandwich, which was great. Bad experience with the kid, which is a first too.

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1:58 pm EST
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Chick-fil-A chicken biscuit breakfast sandwich

February 17, 2017 - 7:08am Store ID MCOCFA01

Order # 1104

We ordered two chicken biscuit sandwiches without cheese and the woman at the register (Franceso) entered the order as chicken biscuit sandwiches with cheese and charged for the sandwiches with cheese but then put a note for no cheese.

She should have entered the order without cheese and charged us the lower price for no cheese.

Although I do not expect a refund for the 60 cents difference, Chick Fil A has a reputation of taking care of their customers. I feel as though gift card for one or two chicken sandwiches would be fair.

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8:15 am EDT

Chick-fil-A bbq sauce

WHY did they change their BBQ sauce. It was more honey flavored before and the BEST I have ever had... Suddenly, though the packaging has not changed, it is more smoke flavored - very unoriginal. I want the old BBQ back or at least offer BOTH (honey or smoked). The new flavor just doesn't do it for me. : (

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1:15 am EST
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Chick-fil-A general manager and boss

I don't really know if Corporate actually reads these things but I hope they do! This is from former employees and current. We want to rename nameless. Please corporate we need your help! Chick-Fil-A on North Parham Road in Richmond Va. The General Manager who is Shawn Gribble is the worst General Manager we have ever EVER! Worked with. Since 2010 we have had problems with this place when we worked there. All the people who started off there were gone by almost the end of 2013 all because Shawn Gribble has an attitude towards others. He cusses some out, puts them down and just acts like a total jerk. Our boss/owner Bryan Fletcher is a great guy but he has no idea what in the world is going on with his store! Shawn makes people mow the lawn and pull the weeds out of the sheer randomness. He needs to be stopped! He acts like he owns us or something. He has even yelled at his own kids in the store while we were working there when our guests were there. He has a really short fuse. He gets into some of the guys faces when he talks to them and just chews them out. He is very unprofessional and needs some work or to be fired. We love Bryan Fletcher but he is very clueless with his store. We had fun there while it lasted but little by little we saw the GOOD people we worked with just dropped away like flies! Shawn needs someone to watch him. Sometimes he just leaves the store and goes on a car ride whenever the day is hectic or if he thinks something is going wrong. We are doing our best to serve others and be polite. But when he is in the back or in the front yelling at us while we are working it just makes all uneasy. He creeps a lot of us out. There are days where he can just be normal and then with a snap of a finger he gets all red in the race and lashes out on the employees. We think if Shawn went to another store some of us would come back and work for Bryan Fletcher! I heard Shawn recently got married to one of the kitchen ladies. Her name is Rosa and from time to time when he was STILL married he would go in the back and just make out with her. Sometimes he would pull her aside in the office and just kiss her for hours. Someday's when we do need help from him he says "Why should I help you? you work for me! I don't need to do [protected]@t!. I find his behavior very unprofessional and not a PLEASURE to be around. We want justice! Bryan needs to really see what is happening with his store. Please help us... some of us don't have jobs and need to work. We can't find anything at all. We aren't"allowed"to have unemployment" According to him. Help please!

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robbie dobbie
Asheboro, US
Aug 22, 2014 1:41 pm EDT

I went into the restaurant and placed my order, the cashier took my money. Then the cashier next to him asked a question, he just placed my money aside, and started helping her, and just left me standing, with out change, or food. I don't plan to go back there again. And on top of that, he got my order wrong.

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3:29 am EST
Resolved
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Chick-fil-A rude racist employees, treat minorities with contempt, double standards

CHICK fila is SUCH a racist and discriminatory place. The losers that work there, try to falsely paint a picture of being Godly or customer service oriented - this is a total lie. As a female, minority, I have been mistreated by the employees at EVERY chick fila in the orlando area near ucf for the past 15 years. I go to CFA frequently, and like it of course, however, the service is the WORST. I have been talked badly about by employees right in front of my face, trash talked, mistreated, not given food when they messed my food up, even a female employee once was constantly rude to me and even insulted me right to my face and was so arrogant. all of these abusive employees were WHITE - there was one rude hispanic and one bad black female, and the rude bad ones were ALL female. I've been humiliated by a manager after they messed up my food THREE times and didn't even care to comp me. However, if there is any kind of a WHITE person there - they will comp the white person for anything, apologize, give them free coupon cards. Now normally... chick fila if youre waiting too long in line, they will give you a free sandwich card - however if youre a minority, they will refuse to give that to you. The psychos that work there are normally WHITE ARROGANT RACIST YOUNG PEOPLE. ALWAYS... it is ALWAYS run by white racist arrogant people. now the difference between CFA is that... if you're a minority and THEY mess up your food... you dont get apologies, you dont get a free coupon... you get ACCUSED OF TRYING TO SCAM THEM — HORRIBLE COMPANY. Especially if you try to get comped for their error, they accuse you of trying to scam them. However, if you are WHITE and they mess up your food, they will apologize to YOU and offer you free food. Now im not saying EVERY cfa is racist or every owner is - however, the employees are almost ALL racists jerks rude mean people. They put on a false facade of being customer service oriented but that is totally fake. I've been mocked and laughed at by the jerks there, and even been told to pull up and wait... SO MANY TIMES, while if there is a white person in line, they let them wait at the window. And I haven't even listed ALL of the mistreatment I've encountered at CFA. There are always these rude airheaded white females working there who are just rude to women however when I went with my white friend I got the royal treatment well I didnt but my friend did. CFA is a RACIST AS HELL PLACE and their employees are the MOST racist out of ANY fast food place. I wonder if part of their training consists of white supremacy and how to be racist.

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Jeannie Ritter
, US
Oct 10, 2019 4:33 pm EDT

That must have been Gwen the wicked witch!She works at 430 S. Colorado blvd.Stay far far away if you plan on working there.Karma is a [censored]!

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Idocare
Washington DC, US
Feb 15, 2013 3:19 pm EST

What the hell are you doing in the store that people are so mean to you?

I have been talked badly about by employees right in front of my face, trash talked, mistreated, not given food when they messed my food up, even a female employee once was constantly rude to me and even insulted me right to my face

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2:38 pm EDT
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Chick-fil-A terrible service

I walk in at 7:30 am this morning, 06-27-2011 Monday
There is on ly one customer in front of me, but the woman behind the counter is deeply engaged in a jolly conversation with the fellow in front of me. Not that I mind that, but no one else was attending the front counter and I stood there for almost ten minutes waiting for someone to take my order. Finally, Tim, who refuses to give any information except that, "the owner" is named Matt Eller. 15 minutes
to get one burito to go. I'll not be going back there anytime soon.

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5:35 pm EDT
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Chick-fil-A immature and rude staff

I was at the Chick-Fil-A located at the Beckley Mall in Beckley, WV. I was ordering at the counter and one of the cashiers was interrupting me while I was ordering saying things like "No you can't have that" and then she would laugh. I found the same case was happening with the cashier serving me as she got my order incorrect when it was clearly stated. I ordered a 6 piece nugget not in the meal, then I ordered a 12 piece in a meal and I did not receive my fries or drink. I had to reorder the two and the same server spilled my drink as she was filling it due to her messing around with the other servers. I love the chick-fil-a chain, but this is absolutely ridiculous and action needs to take place with this restaurant.

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2:32 am EST
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Chick-fil-A hair in food

I went to Chick-fil-A and ordered a grilled chicken combo and found hair in my fries. I had eaten a little over half of my sandwich and had not dranked the drink. The manager didn't want to give my money back. She than gave me money for fries. She took the tray and gave me a coupon for a free sandwich instead of returning my money. That was the second time I have had problems the first was I ordered a milk shake and the person filled it up with whip cream instead of shake. I am not interested in returning to that one.

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7:47 am EDT

Chick-fil-A plastic pieces in salad

On more than one occasion, I found pieces of plastic (like the ends of a bag) in my Chick-fil-A salad. Yuck! This was at a restaurant in The Woodlands TX. After the second time this happened, I never went there again and have subsequently moved.

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N. Razz
Clementon, US
Sep 05, 2009 1:46 pm EDT

I work at a Chick-fil-A and this is a VERY common problem...not on OUR side, but on the customers. When you open your fork, watch where the plastic wrapper goes. :)

timduncan86
timduncan86
Indianapolis, US
Jul 17, 2009 8:25 pm EDT

you moved away because you found plastic in your salad at a chik-fil-a?

K
K
KP
,
Sep 29, 2008 10:38 am EDT

idk, chik fil a is usually a trusted retaurant

ComplaintsBoard
W
4:14 pm EDT

Chick-fil-A Horrible service

I've been a loyal Chik-fil-a customer for several years now and I eat there almost daily. I recently went to one of your restaurants on Virginia Beach Blvd. I waited for at least 15 minutes for my order to be taken and then to get to the window. Once I was at the window I waited for at least another 5 minutes just for them to tell me that I needed to pull up and park and they would bring me my food. At this point I was very upset, I pulled up and waited for at least another 5 minutes. I then went to the window and requested my money back. The manager offered to give me my food for free, but to be honest I was to upset and I just got my money and left. I would just like to let you know of this so that hopefully correct this in the future.

Thank you,
Wes.

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daloboy
Myrtle Beach, US
Feb 22, 2011 6:26 pm EST

You waited for a total of twenty minutes at one of the busiest stores in the nation. That twenty minutes made you so distraught that you couldn't eat? Get a life ma'am...

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12:00 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Chick-fil-A - rude staff / management!

There is a Chick-Fil-A here at the large Mall in Toledo Ohio. I honestly believe that they go out of their way to hire the rudest, most obnoxious people that they can find! One of the managers, a skinny older redhead responds to most customer complaints with : "Well, no one is forcing you to eat here!" "There's plenty of other restaurants in town!", etc. I wouldn't eat at this place veer again even if I was starving!

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12:00 am EDT
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Chick-fil-A - did not take my quarters!

I go to Chick-fli-a at least twice a week. Went last night and had a roll of quarters and they would not take my money.. This is a first and will be the last.. No more Chick-fli-a for me in Milledgeville, Georgia.

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Chick-fil-A Customer Reviews Overview

Chick-Fil-A is a popular fast-food chain that has garnered a lot of attention for its delicious chicken sandwiches and friendly customer service. The restaurant has received overwhelmingly positive reviews from customers, who praise the quality of the food, the cleanliness of the restaurants, and the overall experience of dining at Chick-Fil-A.

One of the most commonly cited positive points of Chick-Fil-A is the quality of the food. Customers rave about the juicy, flavorful chicken sandwiches, which are made with high-quality ingredients and cooked to perfection. The waffle fries are also a fan favorite, with many customers saying they are the best fries they've ever had.

Another positive point of Chick-Fil-A is the cleanliness of the restaurants. Customers consistently comment on how clean and well-maintained the restaurants are, which adds to the overall dining experience. The staff is also frequently praised for their friendly and helpful demeanor, which makes customers feel welcome and appreciated.

Overall, Chick-Fil-A is a highly regarded fast-food chain that has earned a loyal following of customers who appreciate the quality of the food, the cleanliness of the restaurants, and the friendly customer service. Whether you're in the mood for a delicious chicken sandwich or just looking for a quick and satisfying meal, Chick-Fil-A is a great choice.

Chick-fil-A In-depth Review

Overall Rating: Chick-fil-A is a highly recommended fast food restaurant that consistently delivers exceptional food and service.

Menu Variety and Quality: Chick-fil-A offers a diverse menu with a range of delicious options, including their famous chicken sandwiches, salads, wraps, and breakfast items. The quality of the ingredients is evident in every bite.

Customer Service: The customer service at Chick-fil-A is outstanding. The staff is friendly, attentive, and always willing to go the extra mile to ensure a positive dining experience.

Cleanliness and Ambiance: Chick-fil-A maintains a clean and inviting atmosphere in all of their locations. The dining areas are well-maintained, and the ambiance is warm and welcoming.

Speed of Service: Chick-fil-A is known for its efficient service. Orders are prepared quickly, and the wait times are minimal, even during peak hours.

Pricing and Value for Money: While Chick-fil-A may be slightly more expensive than other fast food chains, the quality of the food and the overall dining experience make it worth the price. The portion sizes are generous, providing excellent value for money.

Dietary Options and Special Requirements: Chick-fil-A offers a variety of dietary options, including vegetarian and gluten-free choices. They are also accommodating to special requirements and allergies, providing detailed allergen information to ensure a safe dining experience for all customers.

Online Ordering and Delivery: Chick-fil-A's online ordering system is user-friendly and convenient. Customers can easily customize their orders and choose between pickup or delivery options, making it a hassle-free experience.

Loyalty Program and Rewards: Chick-fil-A's loyalty program, Chick-fil-A One, offers exclusive rewards and benefits to its members. From free food to special offers, it's a great way to earn rewards for being a loyal customer.

Social Responsibility and Community Involvement: Chick-fil-A is actively involved in the community and supports various charitable initiatives. They prioritize social responsibility and strive to make a positive impact on the communities they serve.

Accessibility and Convenience: Chick-fil-A locations are conveniently located, making them easily accessible to customers. They also offer drive-thru services, making it convenient for those on the go.

Innovation and Technology Integration: Chick-fil-A embraces technology and continuously innovates to enhance the customer experience. From their mobile app to self-order kiosks, they integrate technology seamlessly into their operations.

Consistency across Locations: Chick-fil-A maintains consistency across all of its locations, ensuring that customers can expect the same high-quality food and service no matter where they dine.

Special Promotions and Limited-Time Offers: Chick-fil-A frequently offers special promotions and limited-time offers, providing customers with exciting deals and new menu items to try.

Feedback and Complaint Resolution Process: Chick-fil-A values customer feedback and has a robust complaint resolution process in place. They take customer concerns seriously and strive to address them promptly and effectively.

Mobile App Experience: Chick-fil-A's mobile app is user-friendly and offers a seamless ordering and payment experience. It also provides exclusive offers and rewards for app users.

Drive-Thru Efficiency: Chick-fil-A's drive-thru service is known for its efficiency. The staff is well-trained, and orders are processed quickly, ensuring a smooth and convenient experience for customers on the go.

Catering Services: Chick-fil-A offers excellent catering services for events and gatherings. Their catering menu includes a variety of options, and the food is always fresh and delicious.

Kid-Friendly Environment: Chick-fil-A is a great place for families with children. They provide a kid-friendly environment with play areas and a menu specifically designed for kids.

Allergen Information and Safety Measures: Chick-fil-A takes allergen information and safety measures seriously. They provide detailed allergen information, and their staff is trained to handle allergen-related concerns to ensure a safe dining experience for all customers.

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