Complaints & Reviews

Very bad service

I'm very disappointed with the service offered by Chicagoland carpet cleaners. I hired them to clean my apartment because I was moving out. On they phone, they only quoted me $125 for the cleaning and told me that it would cost extra for spot treatments (like wine stains etc.) But when they came over, the technician bumped up the estimate to $475. When I protested, he said the $125 was only for a 'basic' steam cleaning and that he could not do anything beyond that for the initial estimate amount.

Obviously, I was upset but I persuaded him to do his entire treatment on the entire hallway (not the entire apartment) because I wanted to see how it will come out. For that he charged $50 more. But even after he did the entire treatment, the hallway still looked awful, and I ended up paying $175. I waited for a couple of days for the carpet to dry and then called my apartment manager for inspection before I moved out.

The apt. manager came over and said that he was shocked that any carpet cleaning company could do such a bad job. He even asked me a couple of times if I really called in a professional or tried to simply vacuum it myself. He strongly advised me to just get my money back from the cleaners and hire someone else who'll do a better job.

I tried multiple times to reach the cleaners. The first few times, I spoke with a very rude women who didnt even have the patience to listen, and kept interrupting me. She promised me that the 'manager' would call me, but he never did, for a whole week. After multiple attempts, I talked to him. And then the manager tried to sell me even more services by asking me to call them back for an additional $125, taking the total to $300.

When I asked the manager to come and inspect the awful job done by his technician, he flatly refused. When I asked him to give my money back, he refused. I have no choice now but to hire someone else to do a half-decent job.

I've moved 4-5 times already and have some experience with different cleaners. By far, Chicagoland carpet cleaners is the worst I've come across.

I'd strongly recommend not to hire this company - they give wrong estimates, their customer service is horrible, their cleaning is very bad, you'll spend hours chasing after people to talk to, and you'll be just wasting your money.

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