Chevron
reviews and complaints

Please educate one of your employee here in Riau Indonesia for being racist and rude. For me is simple, if you do not agree with someone you can always tell that someone in a nice language instead of spreading rude comments or do not leave any cooment. The language in pics is in bahasa (Indonesia)
•1 he called her stupid, [censored]
•2 he called her "D" (penis in harsh word) & then calling her as child from temporary marriage
•3 he called her animal (Dog) in order to insult her *yes, sorry it's a sad that some people here still thinks dog is low animal that you can use to insult someone. I don't think that people don't have mirror in their house. I'd really Wish for the future there is no more people with rude attitude

Thank you for the attention, and sorry for my bad english.

Regards

Out-of-control, criminal and racist employees

On Saturday, December 15th, 2018, my wife experienced a problem paying at the pump with her card. She went inside to try to rectify the issue. She paid for $28.00 with the help of an employee and returned to the vehicle. The pump only allowed her to put $13.40 in even though the car needed much more gas.
My wife returned to the store and asked for help. An employee told her to run her card again to get $10.60 back. My wife did so but she didn't understand why that amount since she was owed more than $14. The female employee told her not to worry about it and try to put more gas in the car now. The pump now allowed her to put $10.60 in. This seemed wrong so my wife looked at her bank account on her phone and saw that she had been charged another $10.60. She went back inside to complain.
Now, my wife does not speak perfect English. She is from Honduras. There was apparently something lost in translation but the numbers are the same in all languages. She had now been charged nearly $40 but had only put $24 of gas in the car.
The female employee became visibly enraged. She shouted at my wife that she did not understand, told her that she was a stupid Mexican [censored] and told her to get out of the store.
She never got the money back. The employee is therefore guilty of theft. The insults amount to reprehensible customer service at the least.
Copies of this report will be sent to corporate headquarters in San Ramon, CA, I will also place a complaint on the Chevron page at complaintsboard.com.

I visit the Chevron Food Mart located at 14120 S. Post Oak, Houston, Texas 77085 to purchase gas. I have complained to the owners of the store with no results. The gasoline pumps are extremely dirty. When the store first opened they would have someone clean them often. The store is very un-keep and I would think not up to standard for your brand name. However the pumps does not even appear to be safe. I no longer purchase gasoline from them even though they are cheaper. I do realize in today's climate companies are only interested in making money. I pray that there are still some companies that care about there customers. I am sending this e-mail, however I am writing a formal letter to state my complaint to Chevron/Chevron customer service complaint department.

Horrible store and service went in to buy drink and snack and had cell phone in my pocket and got asked what's in my pocket, when they could clearly see it was a cell phone, and after they see that it is my phone and got me upset, wants to come up yelling and cursing at me and tell me they are calling authorites, for what for accusing someone of something and figuring out you were totally wrong, and getting mad about it, if very rude store clerk wouldn't have told us to leave we would have waited to see if authorites did arrive and let them know exactly what happened and how rude person was I did not mind showing that it was my phone in pocket but clerk thought it was funny and caught rude attitude after figuring out it was just my phone, and then guy that works in store as well walks up cursing, so I said you know what I will not buy anything else from yall ever again, you know how rude and embarrassing it is to get accused of stealing something when in fact it's just your phone, and instead of apologizeing they laugh and get mad because there wrong, it's okay though there are plenty of surveillance cams in all stores they will see that they were in the wrong, and don't have to worry about me or any of my family or friends ever coming to that store again, my wife even tried to walk in to buy the drink and all and was nice and clerk tried to pull a gun on a unarmed civilian, that did nothing wrong, so this store really gives Chevron a bad look,
I just wanted to make sure that Chevron Corporate knows how bad that one store is and does something about, Thanks & have a blessed day

Reporting 665339 Heather Chowchilla, CA.

I went to Chevron for a Car wash and it malfuntion on me it left the soap on my car because the water didn't work. The machine came to a stop so I got out the station and proceeded to the store for my refund. I told Heather my car had soap and she said it didnt have soap she was being very rude with no Class. She did not care at all. I will no longer go to that Chevron or any of my Family members or Friends.

Went to chevron bout 10:30am on 10/24/18 to get $22.00 in gas went to the register the worker was rudely talking to a friend instead of taking care of customers there was nobody in line but me so I waited patiently finally after bout 2 minutes he says what, I said. may I get gas please I paid went out to car to pump and I can see him staring at me threw the window. gas was done so I started to wash my windows there was nobody at the gas station at this time I was maybe out there doing my windows for 3-5 minutes tops he comes out yelling on the top of his lungs saying you been here for two hours get the hell out of here and don't come back I felt like he had a problem the whole time staring at me well his friend came out with him and they talking bout me being there and my skin color being black I should not be there and he started yelling again at me so I took a picture of him I have never been treated so badly in my life he needs to learn customer service for sure. I think people like that should not be working where you need good customer service.

On Monday Oct. 22 I stopped in at the Chevron at 113 Sunset Center Suisun City, CA for a car wash. Some how, the car wash did not complete washing or drying my car. I had extremely dirty windshield and they were still dirty when the wash ended. I noticed that the wash was very short and never did the washing of the windshield with the wands. I brought this to the clerks attention and she proceeded to argue with me that the carwash was working find. All she had to do was come outside and look at my windshield and she would see that it did not wash my car as usual. I've been to this station hundreds of times for gas and a wash and never had that experience before. I think her attitude was very rude and all I wanted was a clean windshield. I didn't think she exhibited good customer service so I will not be going there again. All for $7.95

I want to bring attention to who are Chevron Gas Card holder. They do cheat the late fee. I just found that charge me late fee and my payment history is showing I pay on time. I called them, the first person Victor gave me a case number, asked me to call back next day, because 10/23/2018 is the statement closing day; customer service cannot see the detail. I was wondering why, because I received email notice on 10/23/2018, and I found there is "late fee charged." However, I called next day, you won't believe it, she, Evelyn said "I don't know why you gave me case number, I don't have your name on the account. I cannot talk to you." As you know you need to verify many detailed information to access the account, how come from the first place she didn't say so. This is Corporate card, I am the president, and initially I applied card and paying the bill for years. How can they "delete" my name and bill me for so many years. I asked to speak with her manager, she said nobody will talk to you because your name is not on the account. I asked her full name, she refused to provide her last name. Well, they may turn around telling me "we don't have this person" or " we have many Evelyn, we don't know what you are talking about." I want every one knows this fact of SCAM and how they don't care about the customers. Furthermore, now I found that no any person's name under my Corporate Card, so no one can make any change! If any my corporate card lost, we cannot even ask to stop the card. Can you believe it? They have been billing me for at least 13 - 14 years!

Hello, I had a problem with an employee at a chevron gas station located at 2301 N Aviation Blvd
Manhattan Beach, CA 90266.
The employee name is Tanyesha and was working on Tuesday Oct. 23rd at 1:50 pm.
This lady was rude, argumentative about a mistake she made regarding lotto tickets. She clearly didn't listen to what I said and instead of saying it was a mistake she wanted to argue about it instead of just fixing the mistake and moving on. When I told her I was going to make a complaint to the manager she said " I don't care I'm the assistant manager".
This is an attitude I wouldn't think would be acceptable within your company. She should not be allowed to treat customers that way.
Thank you for your time and looking forward to hearing a response.

One of the cashier's her name is Ashlee and she is located at the store 3713 highway 95 or store #132. She was so rude to me over selling me some lottery tickets. She loudly reminded me that she had sold me a ticket prior to my visit and was very meanly explaining to me how the ticket was still valid when I olnly wanted to purchase another ticket. I shouldn't be afraid d to ask an employee from your company for help I'm an older woman who is obviously slower then the normal customer but I shouldn't be afraid to ask for a lottery ticket I'm gonna purchase.

Recently had a worst experience by stopping by at chevron to buy some gas along with some energy drink
As driving long i was tired so i stopped by at chevron at 3154 lawrenceville suwanee 30024
As i was tired i bought redbull but unintentionally one of the can i dropped so i told the cashier i wanted to replace the can but he said you cant repalce and you need to buy that can only. There were only minor dent on the can he said so rudely that we need to buy that only
The cashire named RAY
he was so rude and racist and he was treating everyone diffrently.

On 10/16/18 I filled my 2015 Grand Cherokee Overland with 87 fuel at Rafaat Luga CA Arcadia: 500 N. Santa Anita Ave., Arcadia, CA [protected]. 10 to 15 minutes after just getting on the freeway my car sputtered and stalled (could have been killed). Had my car removed from freeway by highway patrol and then had it towed directly to my dealership in Glendale CA. Got a call today from my garage and they confirmed my SUV got contaminated fuel and now I am on the hook for a large repair bill that will be due this coming Tuesday when the car is repaired along with car rental fees. I called the owner at the station I want to and he was very rude, unhelpful, could barely speak English and could care less. He stated that I should call Chevron because he does not produce the gas. I asked him if there were any other complaints. Hes said no (highly doubtful). I used my chevron card for the purchase so I have a record of the purchase and I have saved calls on my cell phone showing the time line for this event. Chevron needs to make good on this for my massive inconvenience and expense otherwise there will be litigation. All written proof from dealership and full costs will be available Tuesday 10/23/18.
Very Unhappy Longtime Customer,
Gary T. Jones
Chevron AccT#: [protected]