Chevrolet
reviews and complaints

I bought a new Chevy Colorado truck from Dimmitt Chevrolet in 2018. Since then it has had a constant problem with the locking mechanism that had 3 attempted repair attempts over the course of a year. When the problem continued to persist I filed a lemon law complaint. A final repair attempt was performed last month in October which the dealer called on the NINTH day ( of a maximum 10 day repair) to tell me they needed to get my second set of keys which I could not drop off until the next day (supposed to be final day of repair). They then kept the vehicle the full next business day (Monday) and I was allowed to pick up the car late on Tuesday (Calendar day 12 of repair). This should not have been allowed but I was trying to be cooperative as the truck being fixed would have been the best result at that time. Within 72hrs of having the truck returned the problem occurred again. At which time I called my past adviser Mira who told me to take the truck back in for another repair- which I refused to do. She instead told me then she will close the case and I can open another case with the BBB. I then opened another case with the BBB, received a call from my new case manager Amarie who asked how I wanted to resolve the issue. I clearly told her (please, review audio since calls are recorded on your end) that I want either a replacement vehicle or refund for the truck and I in no way want to remain in possession of the vehicle. She said OK and to give her 3-5 days to find a resolution. I called on day 5 to see what had been accomplished only to find out the VIN number provided from the dealer did not match- I confirmed my VIN on the vehicle which matches your records- and amarie got it straightened out within 24hrs. IT TOOK FIVE DAYS FOR THIS TO BE INITIATED and only then because I called to ask about my case after not hearing back from her. Then I was told it was submitted with the request for replacement to head office and we would have a response in 48hrs. No response came that week, I finally got a response today (4 full business days later) offering me nothing but a poorly explained "CCV".

To add insult to injury I have never received an update call from Amarie despite multiple promises on multiple days to do so. The only updates I received about this case I have to call into find out.

Kavon allen was called in to chevrolet about truck the first guy didn't say any car the second caller, called about a truck kavon allen asked when he walked in who do talk to who i'm suppose to meeting with after doing so ask where the wifi is asked around the parts station ask her didn't know the guy or the girl name the ms behind the window said do you have notes that's then when ka von d allen look for his notes then found the names of the two callers one name derrick in the other name ms lee, some guy michael walk up ask me set that when ka von d allen gave michael his identification driver lincese then michael did the credit score check he had ka von d allen sing ka von d allen ask for copy of the signature for or his documention the guy then gave ka von d alllen, a hassle about it he didn't want to sale a car either when it should have. Been ka von d allen a first time buyer. He didny give ka von d allen a copy of his sing signature. Why? He might be tge guy who been going texes doing elagel activity. They might the problem do to my soical security number being suspended in the blood traces I the car under the bridge close to some area. The credit cards in other activities. It also can be who lift the one hitter pipe also for ka von d allen, robbing ka von d allen, for his seeds of marijuana. Lifted it for ka von d allen to say mom i'm a crack head.

I am an owner of a Chevy 100 year model bought brand new with only 6 miles on it from Way Brothers in Hawkinsville Georgia 31036. My complaint is that the knocking sound that comes from the Lee springs. I have tried to get it repaired 5 times starting at the beginning before my first oil change. I didn't spend 60, 000 dollars on a truck that knocks like a 2, 000 dollar truck. I have 28, 000 miles on it but has to be the worst money I've spent. WANT IT FIXED!

I bought my Cruze brand new in July 2017 and have had an exterior issue right out the gait, the front door was catching and chipped the paint. It was repaired as soon as I notice and now it is the interior. It's 2 years old and the passenger seat seat upholstery is coming apart at the seam on the upper back. I take great care of my vehicle and this has to be a defect on the build.
I noticed it today 09/29/2019 and would like information on getting it repaired.

It's time for me to look for a new truck. I've had 1 Dodge, 2 Fords, 1 GMC, 4 Chevrolets. All " clubcab, supercab or extended cabs. I was surprised that GM doesn't offer a true "extended cab". GM only offers a conventional cab, a crew cab, and a crew cab "light". Nothing that allows open access to the cab without a center door post in the way. Is this a plan to only offer two opions in the future? Single or double cab. Ford is the only option at this time with a usable "extended cab". Limits my choices . Apparently leadership at GM is going to sacrifice alarge part of the market to Ford! Can't be a smart decision. Guess what I'm fored to buy nexr year . Jim

Chevrolet lottery board

Chevrolet motors worldwide ltd
Chevrolet programs & events department
Chevrolet motors
27 garden close, stamford, lincs, pe7 5yp, london,
United kingdom
E-mail: chevroletautormobile01@outlook.com
Tel:+447520672623

Attn beneficiary: rajulapati durgababu

We wish to congratulate you once again on this note, for being one of the lucky winners selected on this year chevrolet motors promotion 2019. we felicitate with you and your family and especially for being a citizen of (india). this promotion was set-up in united kingdom chevrolet motors to encourage prospective mobile number users.

Congratulations on behalf of the 'chevrolet motors promotion united kingdom' our screening committee and national advisory board has completed all verification and screening by the screening committee of "uk's overseas national advisory remittance claims unit. you have been approved to received your demand draft and chevrolet captive car by a special delivery agent arrival been approved by the regulation council of the chevrolet motors promotion 2019. your cash prize. (3 crore 35 lakh rupees) will be delivered safely to your door step through our accredited delivery officer. having considered all possible measures to convey your cash prize, we have giving directive to our delivery officer in-charge, on which he is handling all our delivery and courier services. it is his duty to get your consignment been delivered to any respective destination. furthermore, we have started every arrangement in making sure that the delivery of this consignment is been done.

We have confirm the flight schedules of our delivery staff whom is suppose to come to your house for the delivery of the consignment fund. his name is br. john larry will be arriving your country on 08/07/2019 been monday by 9:55 am india local time and when he arrives he will give you a call, then you direct him on how to locate your home address. we have also attached his id card for identification purposes. please make yourself available since he will arrive to your country on monday, once he arrives in
New delhi airport or mumbai airport he will call you.

From the indication we heard that you must make a payment of for the india customs clearance charges and yellow tag, before the parcel could be allow to be delivered to you. so we urge you to prepare yourself and get ready to make this payment once the consignment arrived to your country india. this is the information of the delivery representative that will be coming down to india on monday;
Diplomat departure and arrival schedule (please send your contact number and your id proof and full address to our diplomat via: sirjohnuk01@hotmail.com
Departure date: 07/07/2019
Time: 10:15:00 p. m (uk time)
Arrival date: 08/07/2019
Time: 9:45 a. m (india time)

Your parcel contains all of the following items.
1) a demand draft of 3 crore 35lakh rupees only
2) your chevrolet captiva car key's and document
3) affidavit of claims eligibility
4) other covering documents.
5) fund release order from financial service authority (f.s. a) united kingdom.

Please make sure you send your bank details to our agent dr. john larry
Email id: sirjohnuk01@hotmail.com

therefore provide your banking details below.

1 account holder name:
2 your bank name:
3 names on account:
4 account number:
5 bank address:
6 pan number (if available):
7 your phone no:
8. send a scan copy of your passport photo, driving license or pan card for identification.

Be informed that on arrival of our delivery officer diplomat br. john larry to your country (india), you are to bear in mind that the payment of the registration fees in new delhi airport, /conversion fees from pounds to india rupees of your cheque in"reserve bank of india". have to pay by you

Below is the contact information of our delivery officer. name: br. john larry
E-mail id: sirjohnuk01@hotmail.com

Thanks and please if you have any question, don't hesitate to ask us. note: this is strictly on confidential, because any double claim of your winning award funds will lead to cancellation of your award prize. our delivery agent will be contacting you tomorrow for instruction on how you will receive your winning funds and other necessary documents covering the chevrolet car.

These following items has been handed over to br john larry:

1) a consignment consisting of 3 crore 35 lakh rupees only
2) your chevrolet captive car key's and document
3) affidavit of claims eligibility
4) other covering documents.
5) fund release order from financial service authority (f.s. a) united kingdom.

Please be aware that your chevrolet captive car has already be shipped to your country with your address provided to us and will arrive india two weeks after you have received your authorized draft been cleared in your country india.
We have made all necessary arrangement to convey your winning prize direct to your door step. your name, phone number and address has been received. attached is also is your winning certificate, the parcel that contains your documents, the car key.

Once again, we want to congratulate you again.

Best regards,
Dr morgan wheeler
The claims director/event manager.
Telephone:+447520672623/ +[protected]
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I have 2018 Chevy Trax. On 6/22/19 my car stopped. The turbocharger booster went out at about 1pm. I called Chevy roadside they wanted to tow vehicle to nearest dealer which was closed in Eastland, Texas. I stay 130 miles away in Lewisville Texas. We were stranded onside of highway for 7hrs with disabled individual in car. No food or drinks and dying cell phones with a dead car. Have been given the run around every sense. I finally got a knowledgeable agent and niticed we were over 100 milea from home and gave us concierge assistance. It paid foe a rental foe one day until dealership opened. The dealership did not respond none that day. I called Chevy roadside back and they advises me that would extend the rental because they couls not contact the dealership either. Needless to say they did not contact Enterprise to extend rental or dealership. The rental agency has been charging foe the days I was told would be extended. On Tuesday, 6/24/19. I contacted the dealership Fullen Motors myself. They sais they never heard from Chevy. Due to fact the car is in small town Cullen doesn't provide loaners. Now, I have to return car on 6/25/19 or I'm now paying out of pocket for rental. I havw been on phone with Chevy and GM customer service nonstop and neither have given any results and are directing me to a senior advisor Octavia who hasn't responded yet. I have asked both customer service departments for nimbers to Regional or District offices or a complaint line and none have complied. But, I will post this on every complaint website until I get results. And to the ADA since y'all left a disabled person on the side of the road for 7 hrs.

Hello,

My car was bought from dealer liberty show room shj. But unfortunately the dealer found closed currently and no longer accepting vehicles for service and currently been handled by Al Gandi agencies. They dont have tyre puncture work even and represents such a big brand. Due to that, i was forced to take my car to a local dealer for puncture work after doing regular service (40k service) at Al Gandi. Deeply disappointed being a chevy owner and this a my first time experience. As an authorized dealer, customers expects all service/maintenance from them but unfortunately thats not the fact here.

Fully disappointed!

Regards Reji Nair

[protected]
[protected]

My complaint is in regards to vehicle quality.
I have a 2011 Silverado 3500 HD Dualy, LTZ (approximately $65K new). Over the last 7+ years, I have had several complaints with repairs being done by Coughlin Chevrolet of Newark, OH all under one warranty or another (I purchased a 7 year, 100, 000 mile extended warranty). Most notable of these has been replacement of glow plugs, twice. Seems you could just replace the whole set rather than one at a time.
My extended warranty expired in November of 2018. On April 3, 2019, I put the truck into the shop to have the rear brakes replaced, less than 58, 000 miles on the truck. Initial estimate was $500.00. When the first hub was taken apart, the repair technician found the emergency brake had fallen apart, new estimate for repair - $1300.00. When the second hub was taken apart, the technician noted metal shavings on the axle end. Investigation revealed a spun bearing and destroyed seal. Since that allowed FOD into the rear end, the axle was now in need of replacement. No new axles were available, so a third party rebuilt one had to be procured and installed. Bottom line, my $500.00 brake job was now $6, 205.67 including taxes. All on a truck with 57, 980 miles on it.
If that isn't enough, two weeks later, I got an operator message stating the DEF had 767 miles remaining. I promptly put 5 gallons into the DEF tank. Next day, I got a message stating the DEF system required service see manual. Back to the dealer. The technician investigated and determined the DEF tank heater was bad. The tank had to be replaced. Bottom line is another $856.17. Truck still only had 58, 383 miles on it. Seems strange that with only approximately 58, 000 miles on it, this truck has cost me over $7, 000 in the last 6 weeks (6 weeks as I was waiting to see if something else failed). None of the last repairs was under any warranty due to the age of the vehicle (89 months). But with only 58, 000 miles, I am having issues trusting the truck to do any real work. It has never been misused and has only towed a 6, 000 pound trailer twice, both times for short (10 to 20 mile) trips.
I am attaching scans of the repair tickets for the last two repairs.
I do not think that Chevrolet has built an axle that is equipped to handle the dually wheel base. There should be some type of recall or reimbursement for the amount of money I have had no choice but to invest in when the purpose of a dually is to perform better than any other truck on the market.
Please respond to my inquiry to inform me if there is any type of help you can provide or an explanation for the defects in my vehicle.

I recently purchased a preowned 2018 Chevy Equinox, which I really like. My complaint is that I really like OnStar, which I have had in my previous Chevys. I also have it in our Traverse. The problem is that the Equinox doesn't have the capability of storing numbers in OnStar. I talked with OnStar company and My Chevrolet and was told by both that this model isn't equipped to store numbers. I can make calls on OnStar, but have to say the number I'm calling. How in the world is a person supposed to remember all the cell phone and landline numbers to make calls?! The convenience of making calls on OnStar in this model is gone. Why would General Motors support OnStar and not include this function? Very, very disappointing. I am not a fan of Bluetooth and find it isn't nearly as easy to use as OnStar. If I could, I would take this Equinox back.

We wish to congratulate you once again on this note, for being one of the lucky winner selected on this year chevrolet company micro-soft award 2019,
We facilitate with you and your family and especially for being a citizen of india, this award was set-up in united kingdom by chevrolet company.
Your cash prize of five hundred thousand pound sterling (£500, 000) will be deliver safely to you through our accredited delivery officer.
Let it be known to you that all taxes has been paid by chevrolet company, therefore you will only be required to pay for local custom duty notarization clearance fee of £205 equivalent to india currency (rs.18, 500 inr) to india custom in clearing and registration of your consignment from the custom department in your country as a citizen of india.

Our delivery officer mr. Eric johnson will arrive india on tuesday morning and you are to provide him a copy of your id card (any valid government id card) to enable him identify you before he will handover your parcel to you.

Reveived this mail, want to know if its true