Chevrolet
reviews and complaints

I have a 2008 Chevy Silverado 2500HD vin# 1GCHK23698F209836 and the paint is peeling on the roof. After doing research I found that this has been problematic with these trucks. Why has there not been a recall and will Chevrolet back their product and pay for its repair? I’m getting an estimate from my local body shop.

Respectfully,

Laney Naji Kici Ojaja Graham, Jr

7021 W. State Hwy 29

Bertram, TX

[protected]

2017 Chevy Tahoe - Black Currant paint color - 131,000 miles . Daily driver

Paint started to fade and became a white haze . Went through a car wash and strached appeared all over the hood and top. Tried to contact Chevy and received the run around because I was over 100K miles. I then received an extimate from delaar who said it was thin/ cheap paint used by the mfg . That unless the vehicle was garage kept and waxed frequently it would not have lasted . Odd for a 5 year vehicle . The quote to strip/dand/repaint was $4600

I own a 2021 Tahoe Lt diesel , on June 10, 2022 I received a message on my information center that I had water in the tank. We started the vehicle but it immediately died and would not restart. We had the vehicle towed to our dealership. (Schumaker in West Palm Beach), I have attached the invoice number 740394 .They seemed to replace filters and we picked up the vehicle on June 21.2022 with the assurance that the problem was resolved,

On July 31.2022 we drove the vehicle to Miami to pick up a friend. We had filled the diesel prior to leaving West Palm Beach and had no issues until we were ready to return which we again received the notice on the info center we had water in the tank, but it allowed us to drive at a slow mileage but after getting to a safe location we again had the vehicle towed to our dealership in West Palm since we didn't want to leave the vehicle in Miami. So they have had the vehicle since that day today being October 3 telling us they have been waiting on a part, they attempted to get the part from another dealership but this dealership tripled the price since they seem to be the only place in the nation that has the part which is fuel pump drive module, I think I have been very patient on waiting on this part , The dealership has been very good about calling us every few days with an update, First I paid over $1600 the first time this happened and after a month the issue appeared again and I have been told it is going to cost about the same amount. I am very frustrated at this point and am wondering is this is some kind of recall, I want my car back and I feel general motors needs to do something about the lack of parts. I have paid over $800 in towing charges so you can see my frustration.

Onstar service being discontinued for in truck controls after Dec. 2022.

Said my remote entrance wouldn't work either, This bothers me the most. If you have to use a key, there is only one keyhole. You, also, would not have remote lock and unlock capabilities. This is ridiculous! You pay a high price for a vehicle and then be done like this.

What is Chevrolet planning on doing to restore these services?

My daughter has purchased a2018 Chevrolet Trax 1.4 liter and she has been having problems with stabil track and the car stalling it has a little over 50,000 miles now still having the problem . We have replaced multiple sensors and spark plugs o2 sensors and so on as far as Im concerned this should be repaired under a warranty she had the car to Troy Allen Chevrolet to have the thing checked the issue never resolved.

She in on her own with 2 children and is dependent on this car , it always does the cutting out thing and running rough at intersections it seems and one of these times Im afraid there is going to be a bad accident. I would like someone to address this issue because to keep chasing the problem with sensors and improper diagnosis is ridiculous!

Please help I can provide her name and phone number upon request. Thank you , George

I purchased a 2013 Chevrolet Equinox LS with 101,000 miles on it in May of 2020. It ran perfectly until, with no warning whatsoever, it failed to start in a grocery store parking lot in mid-July of this year, 2022. I had it towed to a mechanic, expecting to find that it was a minor issue, like a faulty fuel pump. The mechanic told me that there is no compression in the engine and that it needs to be replaced or rebuilt.

How does something like this happen with absolutely no warning? How can an engine go from running perfectly to failing in the blink of an eye with no indication that it is on the brink of failure? Is this a common issue among Equinox models?

Good afternoon, my last two oil changes have been at Vaden of Beaufort in SC. I came in recently because my last oil change, i saw a leak from my oil pain plug. I talked to a manager and we made an appt to get it inspected. He showed me that is wasn't from the oil pan but somewhere else. I would later PCS and take my vehicle to Marine chevy, they refused to work on my car because someone put the wrong drain plug in my oil pan. I am confused because the dealership was the only one to work on my vehicle.

My wife noticed that the window trim around the door windows of her 2019 Malibu, were beginning to peel and delaminate. This is happening on all 4 doors. Our dealership and GM says because or Bumper to Bumper warranty expired at 63,000 miles, we would need to pay for it. Our current odometer reads 63,900 miles. Seems really funny to us that this should start to happen just as the warranty expired.

This is my second chevrolet colorado I bought.. I had a 2015 with suspesion problems.. I traded it for a newer model... I bought a 2018 chevrolet colorado z71 with leaf springs that sound horrible... Pulleys that squeel but no dealer can help me get to the bottom of the problems... I have warranty but nothing helps... I have 3 kids and can afford to lose them in a wreck for low quallity build pick ups.. I always loved chevrolet pick up trucks but this is terrible and I see there is alot of people complaining about the colorado's quallity...

Brought my 2020 Colorado in for an oil change and to show them the center chrome piece is cracking. I expected them to replace it. The reason the service guy stated it may be cracking is from the heat. 38 grand for this truck and chevy is going to claim it is from the heat. I have purchased 3 cars from chevy and have lived in the same house with the same heat and not one had heat damage. My Silverado I purchased and had for many years is understandable that 18 years and the inside started showing old age, not a 2020 vehicle. When that service advisor used this excuse, I thought does he really think I am an idiot? Although he did say another car had come in with similar damage.

Two cars were bought in Carsiri LLC on 06/24/2022.

Sadly enough, too many shady ways to receive dishonesty and unfair practice. First, the car didn't have Buyers Guide in the window of each vehicle they offered for sale. Instead, documents of selling and warranty were signed. Because the car that was brought recently was not inspected and thoroughly checked or certified by a mechanic or the dealer. However, Jason, who made all the financial and selling documents, gave us his word to bring the car back on Monday to be inspected and checked by the mechanic and order to make an appointment with the salesperson on June 27, 2022, at 11 am; what we didn't do was get any promises made in writing, and charges for an inspection were include on the signed papers for 48 hours window however no name was placed only signature. We just trust the word of a man, and inspection never happens. June 27, 2022, came, and before heading to the dealer, decided to call first to ensure everything was okay. They excused themselves and shared that it would not be possible because all the bosses were out and there were no credit cards or staff to check the car. After that day, we called almost every day, and the same response was made until one day that we went personally to the dealership to bring the car for checked, and there was nobody there; one of the employers explained that the mechanic was not always there that is near to them and he recommended to continue calling after 11 to see if we can make an appointment. After that, the car broke on June 24, 2022, and it has been a nightmare working with insurance and looking for a certified mechanic that works with Chevrolet. On July 27, 2022, we decided to go to the dealer and spoke with AJ, who also gave us his word and provided a phone number for a mechanic; after speaking in front of us with the mechanic, he gave us the instructions to call him the next day in the morning, and he will be picking the car and taking it to them to check it. They will be paying for the tow truck miles additional cost not covered by the insurance. Once again, we believed in men's words and didn't make them in writing. What we only had was the mechanic number. I followed the instruction and wrote to him to identify myself and address where the car was, as AJ instructed. Someone else proceeded to call me, but he was requesting $200 for picking up the vehicle. The same day we tried to contact AJ and place to let him know about the additional cost as he told us, but only messages were left, and no calls were returned.

In the meantime, we continue looking for places ASE as Veritas warranty explained without giving a list, but no one was accepting the car. On August 01, 2022, try to reach back mechanic, and he shared that he didn't know anything about the mentioned above and had no idea who AJ or the mechanic was. So we called them again, and the dealer and messages continued to be left because AJ administrator never took calls or was out of the office. Today is 08/10/22 car has not been able to be fixed; Veritas insurance doesn't cover the car issue. The car was sold overpriced at 12,050 with no buyer guide, no inspection made and no charged in the papers after 48 hours disclosure and unable yo complete by Monday 06/27/22, predelivery service charges, sold with defects, and no contact from the dealer until today. We bought two cars the same day, and with both had issues. Please don't let the need or urgency to buy a car keep you away from reading everything, writing everything that is said verbally, requesting a complete guide on warranty insurance, and reading all the charges they made for stuff that never happened. I cry almost every day because I bought the cars. After all, for necessity. Currently, the car fix is more than 1000 because the warranty doesn't cover it, and I cannot believe that people are not their word. Also, please make sure the value that the administrator gives to employees because he never believed that bringing back the car was told by any of them, which is true was told by one of the superiors. I want to share the experience and encourage people to make sure to understand and don't believe in promises. An apology will not replace all the money, but people know that being prepared can make a difference in important life decisions like buying a car or a house. The supervisor to his employer could apologize after letting us know in his own words that they don't know what they do and don't have capacity.

I would like to get my car replaced.

when we purchased this car we were told it is not part of the battery recall.

Then after a month or two we were informed that it was.

I was told by the dealership that getting the batteries replaced is probably 2 more years away. This is unacceptable! I am making a car payment paying insurance only to be able to drive this car 100 miles between charges. This restriction sucks. Now I hear that you have lowered the price about 6k which makes selling impossible

Chevrolet

2021 6500

Hello, We bought a 2021 6500 Chevrolet Cab Chassis for work. Less than a year in this truck has managed to spend more time in the shop than on the road making our company money. We already have a case in works at our dealer.

andersonchevroletca.com

In Lake Elsinore, CA

+[protected] is the phone number. Mark Fradd is the service manager.

Service writers are Mario and Daniel. All 3 of these gentlemen know.

1,st alternator bolt broke

Had to replace the alternator and the batteries because the batteries were killed

2, had a coolant leak at 30,000 miles approximately , turned out to be the water pump , that was changed out. After that we’ve had nothing but coolant issues. You even had an engineer look into the repair. OK second water pump was authorized by GM +2 thermostats plus before that was the reservoir coolant reservoir with it sensors replaced and then when the second water pump was done another radiator cap , plus a tensioner that we paid for , plus another set of batteries that cost $600.

Every day this damn truck is down it LITERALLY cost me up to THOUSANDS a day. This is our lively hood and when a truck is down for repairs for DAYS at a time, it hurts the business and it hurts our employees! A few years ago we had a faulty Dodge. I didn’t need a lawyer with them to have my issues resolved, I have not contacted one as of yet. I hope to be able to come to a reasonable solution to the situation. Obviously it would be a numbers game at this point.

My husband and other owner of ESAAK Delivery INC can be contacted at [protected] and he can give you a more detailed situation of how much money has been put into that vehicle such as,aftermarket items and to the cost of the downtime.

Traded the 2017 truck i bought from Hendrick GMC in Doluth GA. Have spent the last 12 weeks trying to get my refunds back. Have called dozens of times Darrin the finance guy is either not there or in a meeting or with other customers and not once has he or his boss returned my calls. I have even gone back and still get nothing but run around have never been treated with so much disrespect from any other dealership or any of the other Hendrick locations I have delt with. I originally dropped forms off May 5th its now mid July

I have a 2021 Chevrolet truck I bought early last year. Sine November of last year when it broke down it has been sitting at a Chevrolet dealership in Firelands Ohio. It is still waiting on a part for 7 months. below is the information from the dealer:

Firelands Chevrolet [protected] I spoke to Shasta

Repair order# 6050006

They have the module, they are waiting on the tank Part# [protected]

SPAC number 9-G08888469

I am making payments on this truck and have also been renting a truck for 7 months just to keep my business open. I NEED THIS PART AND MY TRUCK REPAIRTED. GM is destroying my business. I need my truck or a new one to replace it waiting 7 months to get a truck repaired is totally unacceptable.

May 17, 2022 at 8:30am I took my wife’s 2017 Impala in to Sapaugh GM in Herculaneum, MO to have the evaporator core replaced on the AC. I was told I would be charged for 13.2 hours plus parts and the car would be finished the following day.

Each day after I called and was told us was not complete and would be another day. By that Saturday I called and asked for a rental due to my wife missing a full week of work at that point. The car was promised to be done that coming Monday. Monday came, I called, not finished. The manager said he’d make sure it was done on Tuesday. A full week later. But it was done on Tuesday. The car was returned to us in terrible condition, oil rags under the seat. Dust and dirt blowing out of the vents and all over the car and dirt smashed in the carpet. The worst part, my wife drove to the store that night and we had a storm move in. She went to turn her wipers on and now they didn’t work. She was stranded until the rain let up and made it home hours later. I took the car back and it was detailed and the wipers fixed. But I messaged GM customer care to seek reimbursement for the terrible service we received and also to compensate for the whole weeks pay my wife lost due to this.

GM denied me any reimbursement based on the car not being under warranty which makes no sense because I wasn’t making a warranty claim. I know the car isn’t under warranty. I just feel I should be reimbursed for our lost time and income that GM’s certified dealer cost us. It’s unethical to render such awful customer service, even putting customers lives at risk, and deny any compensation on grounds of no warranty.

I hope all is well with you and yours. I am writing to inform you that my husband Darius Pettigrew Jr. Dropped his financed 2018 Chevrolet Colorado at Miller Buick GMC in Woodbridge on Monday May 16. 2022. His pick-up cut off while he was on the highway twice and after one week with the dealership Chevrolet does not know why.

Today is May 23, 2022 and my husband continues to have no vehicle . Last week he was taken to work and returned home by his aging mother who has a failing kidney. This week we have had to rent a car at 55.00 dollars plus daily. Last Friday prior to me opening up my complaint I spoke with Matt who is reported to be the service manager at the dealership and who stated to me that they don't know what the problem is with the car and that my husband dropped off the car without an appointment. Please be advised that prior to the car being towed over twenty miles to the dealership, they were contacted that it was in route, so in other words Matt is saying there is no reason to provide him with optimum customer service. The same individual went on to inform me that if we had an extra car we would not be in this situation. I was totally appalled and blown away by this statement due to the fact that I do have a car however my husband and I have two different work schedules and he has to leave in the early hours of the morning.

The service manager went on to defend his stance. He continually stated that my husband would have to wait and find his own transportation to and from work. He stated that Chevrolet did not have any loner cars and that they would not assist us with securing a loaner or rental while his car was waiting over one week to be serviced.

To date my husband has had to initiate every communication between him and the dealership as it relates to his car being prepared and the estimated cost and duration of the required repairs still has not been provided.

I have never seen such poor customer service. This particular dealership should be investigated and restrained by the corporate office. My husband continues to finance a car that is not in his possession to drive while also having to pay for a rental. The inconvenience and total disregard to serve the customer is an abomination of the American way.. I will continue to forward this complaint until a solution is provided for my family and so that no other customer is treated with such disregard and disrespect as an American... We Are losing because we have lost the respect for common decency as a people of the great nation...

Saundra Curtain-Pettigrew

[protected]

[protected]

I purchased a new Chevy 2500 HD High Country 6.6 Duramax in March 2022. After only 200 miles on the truck, a "Service Emissions System" message appeared on the drivers information center. The truck had 278 miles when I was able to get it to John Thornton Chevrolet in Lithia Springs, GA where I purchased it. The service department diagnosed the problem as a bad throttle body and the truck is now not drivable. I was told that there were no parts available anywhere in the country, and they did not have any idea when a part would be available. My truck has sat in the back lot of the dealership since mid April 2022, and I am now making payments on the vehicle. There are no parts, but GM is still building and selling these trucks one after another. I purchased this truck in good faith, believing that GM was a reputable company. I have called Chevrolet Customer Service, but they are no help. Wow, what a company. Unbelievable!

Check engine light came on and blowing specific code referencing ignition coil/electrical.

Took to my local dealership in hopes of being treated honestly and fairly.

Paid almost $900 for ignition coil pack(electrical burnt smell+car won’t start), and labor with invoices specifying a coolant hose spraying onto engine computer and hose was fixed; also mentions connectors such as ECM being sprayed on. Less than 24 hours later, check engine light is back on so again have to have it towed to dealership. New invoice states ECM connector not reconnected all the way, all is good now so they claimed. This was beginning of March 2022. Over three weeks ago now, then electrical burnt smell, immediate loss of engine power, and engine light plus multiple others flashing. Car immediately towed to dealership, notified them of cars arrival.

Two days later, I’m told of the issue which was ECM plus two other connectors melted and due to previously hose spraying issue and after pulling teeth I’m told $2000 for labor to replace three connectors+wiring harness and not covered under service warranty given a month ago. Told me it’s because they fixed the hose issue and vehicle hadn’t blown codes after (not true as stated above) and that these issues weren’t a problem when they did hose repair… again, not true because my invoice clearly states information pertaining to these specific connectors, and have emails and voicemails from services advisor stating “unfortunately I had hoped we had got to the spraying of coolant in time, however now it appears we did not. These repairs will fix the issue once a for all now though.” They clearly acknowledged this to be a previous problem and just they had just hoped this wouldn’t happen due to previous issue and damage….

The second trip after that was less than 24 hours after the $900 repairs again specified the ECM connector. I’ve sent multiple emails regarding this matter to not only the service department manager, but also to the Location’s Director and I’ve waited a full week w/o even an acknowledgment of my email.

I’ve taken amazing care of my vehicle and this 2012 Chevy has not had this type of issue let alone recurring issues since I’ve had it (bought 11/2020) and within a matter of just a couple of months and only dealership mechanics hands have touch it…. I’m a single mother who’s looking for honesty and honoring of what I’ve paid for in terms of efficient repairs to the extent needed to be able to say $900 “total repairs,” and NOT a selected amount of repairs based on service advisor’s private opinion, private opinion until his hopes didn’t ring true, that is!

To whom ever receives this hope you and your family are doing well Im the owner of a Sonic 2014 (blue) I've own this car now 5yr and just reached 100 mile so with that being said i work from home i don't travel much. My car is park in the garage or the car port. The paint on the car as you will see very much faded which never in my years(as a owner,/leased)cars have i seen this happen and according to others no-one has seen this happen. The prices they want to charge is a lot, but in this case i feel i shouldn't be the one to make this repair, because its the defective paint that was used on the car when car was being made my Chevy as well as my handle on the drivers side peels also. I love my car and its paid in full but its a eye sore. Please Chevy repaint my car, so i can really be please to see my car at its best look. The i will be sent shows the dull look from the hood to the top of the trunk at the trunk you can see there's still a shine below the trunk area minus the pollen.