Chevrolet
reviews and complaints

Sunday may 30 had truck towed to sawyer chevrolet in catskill NY. Truck will not go into any gear, selector moves but does nothing. Dealer was unable to detect the problem i was told gm engineering is now involved. This is the 13th week since purchasing the truck that is at a dealer with problems. I would like to know how long i will be without a vehicle again, and if gm is going to cover a loaner truck or a rental at there expense while i am without my vehicle?

I priced a new Corvette on Chevrolet web site. I called Jake Sweeney Chevrolet iin Cincinnati, Ohio on route 747.
I taled to a salesman Ricky Steed phone [protected].
He told me the price I get off the web site does not include the "Up Charges."
I asked how much they were and he told me $20, 000.00 in a Corvette,
I find it hard t believe Chevrolet condones this type of sales.

Russell Pick
7266 Dimmick Road
West Chester, Ohio 45069
e-mail [protected]@gmail.com

monument chevrolet in Pasadena Texas, I took my truck to the dealor ship four weeks ago My ignition switch was hanging up . They keep my truck three weeks before they finally got the right part number . I cannot talk to anyone, they will not return calls.I was told last monday the part was ordered, I have not heard from anyone at all. There is no way it should take a full month for a minor repair

Kevin P. Moran
1503 E. Centre Ave., #208
Portage, MI 49002
[protected]
2015 Chevy Cruze
VIN: 1G1PC5SB5 F7278029
Miles: 101, 001

RE: The Trials And Tribulations Of Dealing With Chevrolet and A Service Bulletin

Dear Chevrolet:

On 12/26/2020 I started the car and many caution lights engaged, including anti-lock brakes, service traction system, service stabilitrak, power steering…. This was a first and I turned off the ignition, checked for broken belts and leaking fluids. All appeared fine. I started the car and all the same indicators came on. This time I attempted to drive and there was no power steering. I went inside to attempt some detective work on youtube and found the GM Service Bulletin 14311B, Special Coverage. The bulletin described my issues and indicated my Cruze was within the parameters of the "Special Coverage". Thirty minutes had passed and I went to start the car. It started perfectly, no caution lights and the power steering was working well.

The problem is, what will happen if this occurs while my wife has the car?

The negative terminal, per your Bulletin and common sense, needs to be replaced. That's what your experts have diagnosed the solution to be, which must be a common occurrence or there would be no Bulletin No. 14311B.

This next part is where things took an unanticipated twist. I phone the local Chevrolet dealer, (John Tapper, Paw Paw, MI 49069), and their service department, Megan, had never heard of or had access to the Bulletin. She gave me the [protected] number and told to give them a try. I was eventually connected with Samantha. After 70 minutes her advice was to go to my. gm.com/recalls, which I already found talking with Samantha. I explained I'd been there already and recalls are not special bulletins and could I please have either the email to file a formal complaint or give me a supervisor. Samantha gave me to Gee, Samantha's supervisor (horrible connection and heavy accent). Same playbook routine and I asked for a person in the technical department [protected]). Same playbook and was given to Arnal who sent me to Crystal. It has now been 195 minutes. Chrystal told me to talk to Taper and tell them she sent me (this was another 44 minutes). I told her we should call them together and I was sure it would mean something coming from her. (Prelude: I did obtain this email address from Gee using, "Is there an email address for complaints, yes or no." Also, Gee explained to me that by using the last 8 alphanumeric symbols of my VIN on the 2015 Cruze, she could ascertain it did not qualify for the Special Coverage Adjustment. When I questioned Gee as to why not it was a 4 minute spin that could have saved us both 3 minutes and 57 seconds if she would have said, "I haven't a clue".) After much time, Chrystal said she had Tapper on the line and was it OK to have a three way so she could get them up to speed, (Which I thought was the point prior to her phone call to them.), and I said "Certainly". I was now talking to Zach at Tapper's in Paw Paw who was kind, considerate and professional. I asked Zach where Chrystal was and he informed me Chrystal had asked for his manager and he informed her that she had that day off. When I asked Zach if Crystal explained the situation he said no but how could he help me.

Almost 240 minutes and all I could do was admire pure profligacy, (Never saw it before). That is not the term William Durant envisioned someone in 2020 would be using to describe one of GM's stronger attributes.

All the above leads up to this simple question: If my 2015 Cruze is using the same negative battery cable as the Cruzes that qualify for the replacement per your Bulletin and my 2015 Cruze is experiencing the exact same symptoms described in your Service Bulletin, why don't you cover it?

Sincerely,
Kevin P. Moran

P.S.: My mother Passed on 1-3-2021 and I was engaged in the funeral and estate requirements which explains the lapse in time from 12/26/20 to 1/26/21.

I'd like to inform Chevrolet of a flaw in their system that has led to a lost sale; me. I am in the market for a new full-size pickup truck and it seemed like an easy answer to me; Silverado 1500. This will be my first time purchasing a new vehicle, and a truck nonetheless. I wanted it to be exactly what I needed, so I built it on your website.
Following the completion of the build, the website sent my contact information to a nearby dealership. Premier Chevrolet of Carlsbad, California, and Cumming Chevrolet, are both dealerships that have failed me.
In both scenarios, I was contacted by a sales representative. In each case, I informed the representative of what I was trying to do, and conversations ceased entirely after this point. A manager from Premier even reached out to ensure I was being taken care of, and when I informed him I wasn't and what I wanted, again conversation ceased. All conversations occurred between December 1st and 3rd, 2020.
Needless to say, my money is going to Ford. I'm not sure where the disconnect is, but it is disheartening, especially for someone who had money on GM stocks. I'm currently deployed and this situation was unnecessarily frustrating. Hopefully, you can amend the process in the future, for a different customer.
-Tom

My Truck has shaken since the day I bought it. it seems to happen from 70-80mph. i have new tire and rims on my truck thinking it was that and it not. Its terrible and almost to the point of getting a new vehicle and it defiantly wont be a Chevy

Dear sir,

It's been a while that i've been trying to access your contact details but to no avail, despite the fact that the ministry of justice is the last hope and resort of the masses. Kindly oblige me an audience with meaningful response concerning the following message involving two notable companies both in nigeria and in uk respectively;

I'll like to use this medium to solicit your support concerning the charges including the january deadline also in forwarding this message to the necessary authorities in uk concerning my chevrolet automobile company winning fund which I have been paying charges upon charges endlessly since last year.

The first charges which I could say might be acceptable was the bank charges which I paid the naira denomination through their agent here in nigeria, the second charges was the transfer authorization code (tac) the code I never recieve, third one was for the ofac which I do not know the meaning or its uses, and now the non resident certificate (nrc) as claimed by their agent that have been contacting me since 2014.

I contacted the national lottery help desk for support when I was sending the fund verification form last year, and now i'm in need of your absolute support in either getting my fund or receiving my charges payments back since.

Another issue of paying fifty thousand naira came up again after paying 20, 000 naira for one nrc (non resident certificate which I cannot guarantee their trust upon and waiting for my fund to be paid as promised by chevrolet's promo chief executive officer, thomas schoewe and waiting for my fund to be sent but afterwards, it is another money they are requesting for, which is fifty thousand naira.

I've spent lot of time and effort on this but kindly assist in forwarding my plight to the necessary authorities in the uk, thank you sir
The second company involved is the gtb bank that the operation manger from uk sent a message to me online some weeks ago that my fund has been deposited by chevrolet and I am expected to pay for some charges and after that i'll receive my fund in my account here in nigeria where I reside. After making the payment and scanning the teller copy to gtb in london, I tried to verify the document of deposit of fund by chevrolet into gtb in uk but these documents were denied by the gtb bank branches here in nigeria
Gtb bank is demanding for another charges which I never bargain with them before and the bamk is not sending my money as expected.
I am not suppose to be running around for what I desrve after paying all the necessary charges and the bank is coming up with endless and unprecedented charges.
Kindly oblige me your assistance on this sir.

Nb. They're giving another deadline with threat messages of not even receving the monetary charges i've paid to raise the sum but kindly persuade the company to stop this unnecessary charges, thank you sir.

The equinox I have is not drivable due to the oil problems and metal in the engine and I refuse to put a new engine in when the vehicle has less than 100000 miles on it and you recognize that there are problems with the engineering of this engine . I will never purchase another GM made vehicle again. You should replace these engines under warranty knowing they are poorly engineered. Your commercials certainly do not entice the owner who has had nothing but trouble with your product.

Ordered brand new 2020 hd truck with navigation... And the truck does not have navigation. Dealership claims the chip was not with the truck... Well we paid for it, have called customer service multiple times... We still do not have navigation on our truck... We took delivery on november 27, 2019! We purchase a new chevrolet truck every year! A new diesel truck 3500 hd every year! That is about to change folks!

Not seeing any customer service here at all! They don't even call on the day they say they are going to... We are at a loss...

Hmmmm maybe time for a ford or dodge truck!

While driving home 12-13-19 I smelled burning wires and there was smoke in the cab.
Quickly shut off truck opened doors to let smoke out and the rear window exploded. I called GM to report the incident and after 7 weeks and two dealer visits I was told that I was on my own.
My truck is still under the 3 year 36k bumper to bumper warranty and should be covered under warranty.
I have purchased over 30 new GM vehicles but with this shotty customer service this will be my last!
New rear window is $1000 seems like a small price to pay to loose a previously brand loyal customer. Worst customer service ever!

The August 2018 purchase of this SUV was record-breaking in that it was my first SUV and the newest vehicle I had ever owned.

Within a year and a half, in January of 2020, I learned that GM believes that the engines in their vehicles can only be expected to last 5 years and that it is too bad, so sad that the engine in my vehicle stopped working.

Anyone I spoke to found it inconceivable that a properly serviced vehicle would need to have the engine replaced at less than 100K miles.

GM believes that since I did not have one of their dealers handle the repairs for my vehicles, there is nothing they can do as only their dealership can accurately diagnosis the cause of the engine failure and due to the age of the vehicle (barely 6 years old) it is solely my responsibility.

The non-GM explanation as to the cause of the engine needing to be replaced was that the number one cylinder had grenaded damaging the electrode on spark plug.

12/30/2019.
Driving my 2017 equinox the blower was cutting out one day and working the next. I googled the possible issue thinking it was a bad fuse. Turns out there are know issues with blowers going out. I have 124, 000 miles on the vehicle and it is out of warranty now. The bill with my GM discount as I was a former GM employee and my family works there. 386.00 dollars. This is unacceptable. If the company has known issues with blower motors on cars they need to get the issue fixed and should offer to replace them if they fail. I am sure there is a alert bulletin on the internal side of GM.

On 12/2/2019 the front ujoint on the rear axle of my 2009 Chevy Silverado pickup failed and the axle dropped. I had the truck towed to Pritchard's Auto in Ithaca, NY for repair. On 12/3 they ordered a replacement axle from Chevrolet and were told that it should arrive in 3-5 days. As of Friday 12/27 the part has not arrived. When Maguire Chevrolet parts is called the only reply has been "in transit" . A call has been made every day since it was ordered. Evidently, there is no ability to track the package so there is no way to know when it will arrive. In this day and age, I find this impossible to believe and can only conclude that Chevrolet and the people working for the company do not give a [censored] about customer service. This is the truck I use for snow plowing. It is winter in upstate NY. It is impossible to find someone to take over my plowing. It is impossible to find a rental truck with a snow plow. It is a months delay to get a plow installed on a new truck. This is not just a headache . It is a knife in the back. I really don't expect anything to come of this complaint and have given up on being able to repair the vehicle .
Carl Peterson

My 2015 Chevy Silverado truck has been in the dealership repair shop since October. We were origionally under the impression that the Transmission would need to be replaced. It took about a month to get the dealership to pull the transmission and find out what the issues were and at that time they ordered the parts. We have been told that GM is out of our parts and they are not able to repair our vehicle. We were told that they do not have an estimated date of completion because it is a parts issue. We have been without our vehicle for months.I am feeling infuriated that this is taking so long. We have 2 chevy vehicles and at one point both were in the shop and we had no vehicle. This has created a mental and financial hardship for our family. We have 2 adults and 3 children in this house. We have even asked for a loaner vehicle. The dealership does not have one for us. have a real problem with this. We live in the town of Ramona and I work 45 minutes to 1 hour from our home. One of the kids missed the bus and we could not get there to pick them up. We do not have the money to rent a vehicle. The hardship that this has created it ridiculous. We still have a few years to pay on this vehicle and so now we have had to pay for the last 3 months for a vehicle that we dont even know when we can drive it again. This is our 6th new chevy. Were did the comparison for the consumers so. I get that parts are not available but no loaner all we get is a big f... you. They laugh and joke and wish us a happy holidays bus after 33 years of marriage we are having such a mental and financial hardship that this lack of having our vehicle is actually ruining our life.

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Good Morning,
My name is Xochitl Rios on 10/26/2019 at Chapman Chevrolet in Tempe ( 1717 E Baseline Rd, Tempe, AZ 85283) I went in as a first buyer with my sister looking at a 2018 Chevy Colorado. i am having issues with them fixing my windshield Keth Darden was my sales rep. When we took the truck for a spin everything was okay after me signing forms he took it for a car wash and it back with a crack on my windshield and a scratch on the right side of the truck. I notice it right there and right then. My exact words to keth was " why is there a crack on the windshield and a scratch?" At first he ignore me I had to repeat my self. when he looked at it his exact words were
( That crack was not there! I will talk to manger Jim about fixing it. Just go home and I will contact you. I got you) I came back the next day with my friend with the truck keep in mind I live in Casa Grande 1 hour away. I asked him for a update and he didn't even talk to manger Jim. The same day we went to Jim office and he told Jim the crack was not there. He came outside to looked at it and told me" we will replace your windshield when your forms are complete. on 11/01/2019 they asked me to come in to sign forms I went in around 7pm because of work coming from Eloy. Once I got there they took me to sign the contract I had told one of the employee " I don't want to sign with out knowing what's going to happen with the windshield. His response was " I am only in charge of forms I will take you to Keth they will take care of that problem after you sign" After signing he took me to Keth Darden office and he had no idea why i was there. After I told him he sat down and his response was ( Xochitl, You came the next day maybe a rock cracked the windshield.) I explain to him he was the reason I went home because he told me too. He knew it was cracked and he was going to talk to Jim. Then he told me( you are right let me talk to Jim) 10mins later he comes back to his office trying to tell me I came back the next day that it was my fought why there is a crack and a scratch on my truck.
I asked him " let me speak with Jim" 20 mins later he comes into Keth office he was already Mad I can tell from his tone. He kept telling me " I came back the next day. It seem they had made up a story to save them from replacing my windshield even though they both have already told me they will replace it. He even told me" the price of the truck went down by $1700 I should be happy about that". He kept throwing that to my face my response was ( I would of went somewhere else and got something different if the price wasn't what it was.) After he went outside to look at my truck and told me he can probably fix it so it doesn't spread. when it has already got bigger!. He told me to bring it Monday either replace it or fix it because he's not a glass expert as he told me. I came on on 11/05/2019 with my dad at 8:00AM I talked to a different Manger and he told me " No problem I will replace it today" Then they told me it will take couple hours because they have to older the windshield it will come in at 12:00pm and wont be ready till 3-4pm. I told him no problem I will try to find a ride and come back for the truck. I went to the break room trying to find a ride back to Casa Grande plus called off work to get this over with and fixed already. Around 11Am I finally found a ride. I came back at 5pm with no call back and nothing was done! NOTHING AT ALL! His response was " they didn't have the right windshield we have to older in through " GM". I told him " And no one couldn't contact me all day?" his response was "we just found out" what if I have waited in the break room all day! I had to call of work those are hours I wont get and a day I wont get pay for! He told me he will contact me when it comes in. I am very tired of the way they are treating me. I feel like they are taking advantage of me because im a first time buyer. I am tired of driving a hour away when its not even my fought in the first place. I worked with them when they needed me to sign contracts I had to go right after work when it was already dark outside and busy traffic. Why cant they work with me?. At this point I don't trust anyone at this dealer ship I feel like they want to waist my millage and my tires! I already have to buy new ones in a month! I have a picture of the crack the day I got it witch shows the location and time i have a note from Jim saying they will fix it. I have a paper showing the windshield is getting order. I have all this proof but no windshield fixed and a scratch on the side of the truck. im more concern with the windshield at this point. I am tired of wasting gas money, Giving people money for rides, Calling off work. If there is any way to replace my windshield ASAP in Casa Grande. Please contact me at [protected] or email at [protected]@gmail.com