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1.8 143 Reviews

Chegg Complaints Summary

28 Resolved
105 Unresolved
Our verdict: When using services from Chegg with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Chegg reviews & complaints 143

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K
11:23 pm EDT

Chegg chegg quality-math

You pay a monthly fee to help you with learn from their questions and math examples but 80% of them are WRONG. I love the idea of this website but honestly why am I paying so much money so that I can be taught the wrong way? I used to There math section to work on a review sheet and my real life tutor graded it and only 7 out of 40 questions were right. Ridiculous. Maybe hire someone to quality check or something. We shouldn't have to pay this much money to be given wrong lessons and wrong examples.

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S
4:23 am EDT

Chegg coordinators and website functionality

The coordinators are very greedy and not helpful at all to their subject matter experts.
They don't perform their duty of honest and correct review of experts' answers. Some coordinators even give 0 score without reading what question ask. They never reply to questions or doubts asked by subject matter experts in the official WhatsApp group or via email.

Chegg websites also fail sometimes. Submitting a question's solution after 1.5 hours it says you already skipped it even though I clicked on ANSWER button and clock start ticking.

Chegg authority needs to take stern action against their Subject matter expert coordinators or the whole Chegg community will suffer for their deeds.

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Update by Shivam Maurya
Apr 05, 2019 4:36 am EDT

It is all about Subject Matter Expert Coordinators. They are greedy and don't perform their duty honestly and correctly.

Coordinators at Chegg never reply to Experts's question either in official Whatsapp group or via mail. The coordinators at Chegg are making students' and experts' experiences worst and it will cause loss directly to whole chegg community.

One of the worst example of coordinators lazyness is they review expert answers and score it 0 without reading what is being asked in question. Experts need to remind them to read whole question and then score correctly.

Chegg websites also fail sometimes to meet user expectation. After solving student question for 1.5 hours, at the time of submit the site respond that you have skip this question even when the question is never skipped and answer clock is ticking.

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K
7:34 am EST

Chegg pandora advertisement

Just want to report that I found the Chegg advertisement that I keep hearing on Pandora inappropriate due to its obvious sexual innuendo (i.e. the woman is speaking in a seductive tone, talking about "oh there was bonding" "stripped of all" "finally exposed" Clearly meant to appeal to college students, I just dont think we should be encouraging sexual promiscuity while attempting to advertise for tutoring and textbook rentals. Surely, we can get more creative than this and find a way to advertise in a way that is not inappropriate.

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C
2:14 pm EST

Chegg false charges

I purchased one item for my daughter early fall 2018. Chegg has repeatedly charged my card for "Chegg Study" which we never signed up for. There is no record of it on our account and somehow
the Chegg representative specialist who returned my call insisted there was activity. Which is impossible. He refused to refund my money and assured me that there would be no further charges. Until next month when there were. When I sign into the account I can see the purchase made and I can see there were no subscriptions ever but somehow they insist that some phantom used a different email and accessed the account. When I asked if they accessed my account and my card was charged why can I NOT see the order? He had no answer and told me to contact my bank. I am furious at the thought of how many young college students new to checking and debit cards that they rip off every single month. BUYER BEWARE! Get your books elsewhere!

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C
5:16 pm EDT

Chegg sold non working code to college student and refuses to refund money

Entire family did business with chegg for years.
Then they sold a non working book code
$86.49
They refused to refund the money
Now a college student is stuck without a book needed for class
Called them
Asked to speak with a manager

They did not care
Basically said
Eat it

Word to the wise
DO NOT USE CHEGG

Had similar issue with other sites and they had no problem refunding.

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Update by Collegekidcheggfrauded
Sep 12, 2018 5:04 pm EDT

Bought E book code from chegg for $86.49
Doesn't work
They refuse to refund the money

Do not use chegg

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R
10:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chegg the registration process

Hi Team,

The link that is provided in the email for statistics test is not a private one and iOS and Android are not allowing that link to be opened to protect privacy and avoid leakage of important information.

And when I am sending emails to the address provided in the email, it is not being received by the sender.

Kindly look into the matter with outmost importance. I would be registering your website name and link to the Cyber Crime cell to take action so that this can be noted if someone is trying to use undue means.

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L
10:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chegg online tutor job on chegg

I joined as a tutor for chegg last Friday after completing all my guidelines as per their instructions but yesterday I was all of a sudden removed from the chegg team without my knowledge.

I had not even started working properly as my work started only mid Friday and weekends are off. I got a mail saying that I am completely revoked from chegg and henceforth I can't answer anything.

I dint have any coordinator support or higher team when I had queries to be asked. They neither replied to my mails nor to my watsapp messages. I have sent plenty of messages from my end.

Still upon this somehow I answered 1-2 questions and skipped few as the questions asked by students were messy and not properly understandable.

Please help me in regards to this. Worst experience I had with chegg. I was very much interested to work on it as I had chosen the subject as computer science.

Please take further action on this and provide me a chance to work again.

Thanks in advance :-)

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S
3:07 pm EDT

Chegg textbook

I bought my books from chegg two weeks into the semester. I watched the price go down on them. Then I ordered and paid for them. At the end of the semester I get these messages about my rental expiring. I messaged them back and said I did not rent my books. I purchased them. I did not hear back until They charged fees to my mothers credit card. I contacted chegg and they said I must've done this somehow without knowing what I was doing. I went back on the site and acted as if I was ordering the books and it says right on the book Rent. You can't miss it. I have never rented my books and would not start now. I don't know how this happened but I did not rent my books and yet I have to send them back to chegg after I paid for them. This is not right. And instead of fixing it they blamed me and said it was on the invoice. I would have had no reason to check the invoice. I have NEVER rented a book. When I received the books I ordered that was the end or so I thought. I cannot believe this. I will never use this site again.

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M
8:46 pm EDT

Chegg I am complaining about my book being late

My order number is PXWYZZQ7, I placed this order and paid $17 for shipping to have it here today and it won't get here until tomorrow. I needed it here today which is why I paid the charge, if I didn't then I wouldn't have wasted almost 20 bucks. I am very unsatisfied and will probably start getting books from somewhere else who can be on time. I haven't had a problem with this company before, but this time I feel like I paid for something that was pointless when I could have easily used it for something else.

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G
11:12 am EDT

Chegg chegg account hacked. chegg won't refund my money

I just discovered that my Chegg account was hacked. I closed my subscription over a month ago and saw that my debit card was charged for this month. I called Chegg to request a refund which they are refusing. They said the account has been used. I told them that this was not me and that I can see someone has hacked my account. They still will not refund my money. Beware and do not use this company!

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C
C
College Mom 226
, US
Nov 28, 2018 6:00 pm EST

You were NOT hacked the same exact thing happened to us. Chegg is not being honest.

C
C
College Mom 226
, US
Nov 28, 2018 1:55 pm EST

You did not get hacked. They did the same exact thing to us and no one used the account. This is a scam on their part I believe and I am online to see how many others they have done this too. They keep charging for something my daughter never signed up for and never used. BUYER BEWARE! Get your textbooks elsewhere!

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B
4:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chegg “customer service”

I called on April 3, 2018 & spoke w/Jamal starting at 3:39 PM CST. I asked for a return address label as I hadn't received it since my call in late Jan. Initially, Jamal was trying to be helpful, however, he became condescending and haughty during the conversation which put me on the defensive. Once Jamal started treating me that way, I asked to speak to his manager. He refused, saying there is no one of a higher level for me to speak to. This behavior is completely unacceptable for anyone in a "service" role. My initial call in Jan. Was with Ronald, who was kind and helpful. However, I did not receive all the pertinent information in regards to returning my son's books apparently.
Additionally, I cancelled all services with Chegg during my conversation with Jamal. I do not want to see any more charges from Chegg on my account in the future. I was also told that my account would be reimbursed for $14.95 that was charged March 19, 2018.

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A
12:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Chegg expert login error

Hello,

My self Anshul Singh i was worked in chegg india pvt ltd as chegg expert (ME) from last two months.

Due to low volume or zero volume of questions on portal there is gap of few days to login on portal after taht when i was again login with the Expert ID : ([protected]@gmail.com) student Q/A page gets open.

Then i tried to contact my chegg team members no of time but they did not response.after that i contact one of them using my another no. Then she gives me reftence of Mr.Rakesh kumar (my T.L).

Then he replied on my mail that Quality team decided to remove your account due to low Quality.

Now I want to ask on which basis you decided the quality of questions or how can you remove my account before any communication.

When i get the salary of the prev month then the 98% quality of question was good then suddenly what happened that he removed my account preor any information.

I asked the same Question to Mr.Rakesh but they did not reply.

Request from the Complaint Board members, Please provide your feedback on this?

As an expert or the member of the chegg team how any one can trust on you ?

Looking forwarded ti your prompt action

Email Id: [protected]@gmail.com
Ph.no. : [protected]

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K
12:40 pm EST

Chegg order number - t8r0q3r5

I am writing as I am very upset right now. I rented a book for my son - Chinese Link for 36.99. I was sent the incorrect book from Chegg. When I called the support line, the student advocate advised that she could return the book, issue a refund and I could re-rent the book and she would waive the expedited fee. When I went online to rent the book it was now 85.99 for rent. When I advised that I should not be penalized because Chegg sent me the incorrect book, she advised she could send me a 10% percent coupon. Well, the coupon would still have me paying much more to rent the book. I think that since Chegg made the mistake, they should have resent me the book and sent it with expedited shipping for the same price that I paid for it. I feel that your advocate did not have my best interest when assisting me. She should have advised me that is she returns the book, that it may be a different rental rate...and I would have told her not to return the book. As a repeat customer, and with 3 more years of college I feel that Chegg would have wanted to make their mistake right...and by charging me 50.00 additional dollars because of a warehouse error was not making the situation right. I attempted to speak with a supervisor, but they were all too busy to speak with me...I stayed on the line with the student advocate for almost 30 minutes and no resolution. If your supervisors are not going to be available for me to voice my complaints, the student advocate should at least be able to provide me with a number to speak with someone in the complaints department. I was going to make a complaint online...but I see that there are so many complaints against the company already.

I feel like the student advocates should be trained to make the consumer aware the book may be more if we cancel prior to offering it as an option...and I feel that if Chegg makes a mistake they should not overcharge the consumer due to their error. I think the correct resolution would have been to provide me with the correct book at the original rental rate. This would have satisfied me as a customer.

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8:53 am EST

Chegg sell

I created an account with Chegg on 12/8/2017 in order to sell a textbook. I mailed my book and was given the estimate of 12/18 for payment. On 12/26 I received an email stating that we will not accept my book and I can either donate the book or have the book returned at no cost. I request for the book to be returned. On 1/4 I called customer service to get an update. The lady on the phone was friendly and sounded helpful. She said she would make the request with the warehouse to have it mailed back. A week later I didn't get an update so I made another phone call on 1/11, once again the customer agent sounded friendly but according to him there was no record of my previous call and he promised that he will reach out to the warehouse and have my book sent back.

I am writing this complaint for these reasons:

1.This has been a frustrating and time consuming process that has normally been efficient and easy with other companies.
2. Chegg has my property and the way things are going I most likely won't get it back.
3.I have this weird feeling that this is a con in which Chegg gets to keep my book for free.
4. There seems to be a breakdown in service and communication in this company.
5. The company is lacking in accountability and do not trust this company.
6. I feel helpless and have no right to my property or compensation for potentially missing book.
7. Most importantly, I want other potential consumer to not waste their time or money and go elsewhere for service.

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V
3:48 am EST

Chegg Overpriced textbooks

Why do they think that students are rich?
Yes, we pay money for our education because it's necessary to be educated in this world reality.
Why don't they want to find any compromise?
The textbooks are overpriced. Some books are essential to have, but I, for example, can't afford to buy them.
The exact book I need was found only on this website, I looked for it in different places, but didn't find. What am I to do then?
Please, Chegg, think of it.

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M
3:42 pm EST

Chegg sold two books to chegg. paid me for one but told me the other book was in bad shape and would not pay me for it.

The book I sent was never opened or used. They said maybe was damaged during delivery. Which I don't believe. I used the criteria that they described to evaluate the condition of the book and was in good condition. If they didn't want the book should have said so. Wonder if they are going to sell the book which they didn't pay for. After reading other reviews I understand the problem with this company.

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Y
4:01 am EST

Chegg very very bad

Here's my awkward story.
I ordered a Human Anatomy & Physiology Book.
They send me a book about Elementary Statistics...
I would understand if they sent me a different book about anatomy, but I wonder what the statistics have to do with the anatomy & physiology?
I contacted them and said they made a stupid mistake.
Two weeks later I got the right book but had to ship the wrong one back at my expense.
This is great, isn't it?

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Y
5:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chegg Compensation ISBN [protected] Delivery

Hello,
I ordered a book on the 21st of August and still have not received it. I understand about the delay due to the hurricane occurred last Friday. So I called customer service to see if is possible to give me access to an online book for at least a couple of days until I receive my book. they said no that they only could buy the e-book, now the book was ordered 5 days prior the hurricanes and I have friends that ordered the book after me through different websites and already received.
is there any solutions you guys can offer or at least give me access to an online book until my book arrives, I always buy with yall.
thank you

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M
11:24 am EDT
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Chegg won't buy back book they sent me 2 days prior saying it was in terrible condition

I bought a book and receive it and literally 2 days later turned around to sell it back to them in the exact same condition they sent it to me in and they said it was in no condition to be bought back and wouldn't 'give me one cent back. they said the book was in poor condition (which it wasn't and didn't fall into one of the criteria they categorize as poor condition) and even if it really was in poor condition then why did they sell it to me in that condition?

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L
3:51 am EDT

Chegg I returned both of my books but still being charged

On May 17, 2017, I returned "Perspectives on Arguments" and "They Say/ I Say" within the same box. The two books were due on June 2, 2017. I even clicked on the "get a return label" link for both of the books. However, I only got an email consisting of tracking information on the "Perspectives on Arguments" book. I don't have either books and I'm still getting charged for it.

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Chegg Customer Reviews Overview

Chegg is a popular online learning platform that offers a wide range of services to students. The website has received numerous positive reviews from users who have found the platform to be helpful in their academic pursuits. One of the most appreciated features of Chegg is its textbook rental service, which allows students to save money on expensive textbooks. The platform also offers online tutoring services, study resources, and a Q&A forum where students can get help with their homework.

Chegg's user-friendly interface and easy-to-navigate website have also received praise from users. The platform is designed to be intuitive and user-friendly, making it easy for students to find the resources they need. Additionally, Chegg's customer service has been commended for its responsiveness and helpfulness.

Another positive aspect of Chegg is its affordability. The platform offers a variety of subscription plans that are priced competitively, making it accessible to students on a budget. Chegg's commitment to social responsibility and sustainability has also been appreciated by users.

Overall, Chegg has received overwhelmingly positive reviews from users who have found the platform to be helpful, affordable, and user-friendly. With its wide range of services and commitment to student success, Chegg is a valuable resource for students looking to excel academically.

Chegg In-depth Review

Website Design and User Experience: The website design of Chegg is clean and user-friendly, making it easy to navigate and find the necessary information. The interface is intuitive, allowing users to quickly access the services they need.

Range of Services and Offerings: Chegg offers a wide range of services and offerings for students. From textbook rentals and purchases to online tutoring and study resources, they have everything a student may need to succeed academically.

Pricing and Subscription Options: Chegg provides affordable pricing options for their services. They offer various subscription plans, allowing students to choose the one that best fits their needs and budget. The pricing is transparent, with no hidden fees or surprises.

Quality of Study Materials: The study materials provided by Chegg are of high quality. Their textbooks are in excellent condition, and their online resources are comprehensive and well-organized. Students can rely on Chegg for accurate and reliable study materials.

Tutoring and Academic Support: Chegg offers tutoring and academic support services to help students with their studies. Their tutors are knowledgeable and experienced, providing valuable guidance and assistance. Students can schedule sessions at their convenience and receive personalized help.

Customer Service and Support: Chegg's customer service is top-notch. They are responsive and helpful, addressing any concerns or issues promptly. Their support team is available 24/7, ensuring that students receive the assistance they need whenever they need it.

Ease of Navigation and Search Functionality: Chegg's website has a user-friendly interface with easy navigation and efficient search functionality. Users can quickly find the information or resources they are looking for, saving them time and effort.

Mobile App Experience: Chegg's mobile app provides a seamless experience for users on the go. It is well-designed and offers all the features and functionalities of the website. Students can access their study materials, schedule tutoring sessions, and more, all from their mobile devices.

Availability and Accessibility: Chegg is available to students worldwide, making it accessible to a wide range of users. Their services can be accessed online, ensuring that students can benefit from them regardless of their location.

Reputation and Trustworthiness: Chegg has built a strong reputation for being trustworthy and reliable. They have been in the industry for years and have gained the trust of millions of students. Their commitment to providing quality services has earned them a positive reputation.

User Reviews and Ratings: Chegg has received positive user reviews and ratings. Students appreciate the convenience and effectiveness of their services, often praising their study materials and tutoring support. The reviews reflect the satisfaction and success of many users.

Additional Features and Benefits: In addition to their core services, Chegg offers additional features and benefits. These include textbook solutions, internship and job search assistance, and scholarship opportunities. These extras enhance the overall value and usefulness of Chegg for students.

Return and Refund Policy: Chegg has a fair return and refund policy. If a student is not satisfied with a textbook purchase or rental, they can return it within a specified timeframe for a refund. This policy gives students peace of mind when using Chegg's services.

Privacy and Security Measures: Chegg prioritizes the privacy and security of its users. They have robust measures in place to protect personal information and ensure secure transactions. Students can trust that their data is safe when using Chegg's services.

Overall Rating and Recommendation: Overall, Chegg is a highly recommended platform for students. With its user-friendly website, wide range of services, affordable pricing, and excellent customer support, it provides everything a student needs to succeed academically. Whether you need textbooks, tutoring, or study resources, Chegg is a reliable and trustworthy choice.

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Contact Chegg customer service

Phone numbers

+1 (855) 581-9873 +1 (888) 364-8596 More phone numbers

Website

www.chegg.com

Most discussed Chegg complaints

Worst service ever
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