The complaint has been investigated and
resolved to the customer's satisfactionResolved Cheepoair.com — booked incorrect ticket
resolved to the customer's satisfaction
On January 17th My father and mother in-law asked me to please find them a flight to fly out to Pennsylvania so they could visit us. Because of circumstances beyond their control they didn't have access to internet at that time that is why they asked me to do it. I searched quite a few online travel search companies and somehow also found Cheepoair. You were the lowest at that time for a ROUND TRIP ticket from RDM to MDT and even though I had never used you before I thought I would try.
Again I did a search for round trip leaving on March 14th and returning March 21 on all the sites I checked. If I only did a search for one way I would not have had to enter my return date in your system! (I checked!) I saw that both flights were early in the morning and since I was not sure if that would work I called my in-laws to double check the times with them. They said that the early mornings were not a problem and to book their flights. I went ahead with the booking and used their email for this. They were not able to remedy their computer problems and Yesterday I got forward their info since they thought it best for me to get all the emails they couldn't. I then saw that your system booked a one way and NOT ROUND TRIP. I know this is past 24 hours, neither of us had access to their emails until now. After spending almost 20 min on hold at 12am eastern time this morning and talking to Verona at your customer service She says that all they show is that I wanted a one way ticket and that it was way past 24 hours.
At one point we were thinking about bringing my husbands grandparents out as well and about 2 weeks after the original flight was booked (when I still thought that I paid $909 for 2 round trip tickets) I did a search on all the sites again for round trip tickets from Sacramento to Harrisburg, PA and found that they were close to the same price as the ones I had gotten for my in-laws. And again your system was still the best deal on the ROUND TRIP even from this other location. I have booked many flights for my family online with many other sites and have never booked a one way when I wanted a round trip. If the return flight was no longer available I should have been notified and given the option of not accepting the ticket purchase! At that time I am sure I would have gone elsewhere! Your system booked me a one way when it should have been round trip and now the cost of flights has gone up!! I am extremely upset about this. I was as kind as possible with your customer service but she kept trying to say I just messed up on my booking from when I had done the initial search. I told her I think I would have noticed if I had done a search and then went to book it and found it half prince from what I had just seen.
I am not asking for much, I am not a scammer, I am a disgruntled customer who wants to know what you will do to make this right. If I can't get satisfaction from you I will also forward this letter to your CEO, Sam Jain, and the Oregon Attorney Generals office to see what can be done. After having my issue I did some searching online and found that your company is plagued with overcharging and mistakes. I will be advising my in-laws, if they haven't already, to check their credit card statement to make sure you didn't over charge them for this mistake as well.