Cheeburger Cheeburger Restaurants, Inc.

We order online on a regular basis, pretty much the same items every time. Normally I don't post reviews for a mixed-up order, but this particular one (may, 2019) was medically serious; they mistakenly added peanut butter topping in the junior burger (which we've never ask for). My child who is allergic to peanut took several bites before realizing what was in it. We called the restaurant to inform this serious issue, although the manager on duty was apologetic and put in a right order to send to us asap, it was not the resolve we were looking for as we had a medical emergency on hand. Make the long story short (skipping the pains and vomiting details), she was placed in an ambulance and sent to the hospital emergency room.

While peanut butter is listed on the toppings menu, they need to make an effort or protocol when it comes to preparing food with peanut; labels, markings, or something on the packaging that indicates peanut to avoid a potentially fatal mistake. Some readers may say that it's a consumer negligence, but as a regular customer with certain trust and expectations from the restaurant, they need to be held accountable (seeking a resolve at the moment). Fortunately this happened to someone whose allergic reaction was not fatal, but it can be to others with more severe conditions. We like their food, but no longer trust them.