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1.1 674 Reviews

Checkers & Rally's Complaints Summary

18 Resolved
656 Unresolved
Our verdict: If considering services from Checkers & Rally's with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Checkers & Rally's reviews & complaints 674

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T
11:03 am EDT

Checkers & Rally's service

Waited in drive thru for 10 min to no one answering the left rally speaker .we got to the window and the crew member was laughing while we were telling her we waited to long . We asked to speak w/ the GM she started with an attitude saying that it was broken. They had no sign or anything to block the drive thru. Couldn't order at the window. It was a customer behind us they answer them at the speaker. But they said earlier it was broken.

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6:48 pm EDT

Checkers & Rally's 4 bcn tx toast db lz

Went to rally's at 8:00 pm ordered our food, there was a little bit of a wait however they brought the food to our car. My wife & I then went home an sat down to eat around 9:00 pm. My wife was eating her burger but start to complain that something didn't taste right, so she wrapped her burger up & put it back in the bag little did we know that the food was contaminated. I had eaten one of the burgers but we still had two left, plus my wife, s partial burger. My wife started to complain of stomach pain & began going back an forth to the bathroom. Around 11:00 pm I began sweating profusely an throwing up all over the place... I repeatedly went back & forth to bathroom for about 3 hrs until it became necessary for me to be taken to the emergency room. An ekg and other test was done to determine what was the nature of my illness. Sad to say that it was food poisoning caused by the burgers that we had eaten. I would like a response immediately please... Loyal patron, s for years!

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T
5:58 pm EDT

Checkers & Rally's slow and terrible service

Man what happened to rally's? I live in Springfield Illinois and we only have one rally's here. it used to be quick good and cheap. Now it's slow the food sucks and it's become a lot more expensive let alone the fact that the service is horrible. Everyone there acts like they hate being there, maybe its because they do. All I know is that I'm starting to feel like I'm wasting my time money and effort to even go there anymore. When I hear about the rally's here in Springfield Illinois all I hear anymore is that its [censored], and has gone downhill fast and that's disappointing to me because I used to tell everyone that rally's was awesome food at awesome prices. Now it's just another [censored]hole in a sea of [censored]hole chain restaurants that only care about thier bottom dollar and how much profit they can make. Either way I would very much like you to address this problem so I can go back to enjoying one of my favorite places to grab a bite.
Thank you for your time.
Timothy cartwright
[protected]@gmail.com
[protected]

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M
2:37 pm EDT

Checkers & Rally's soda po

I purchased a large sprite for my son the top end up coming off the cup and I happened to look inside and there was a bunch of black I'm presuming mold in the bottom of the cup. My son could have gotten sick from drinking this product and if it was dark like pepsi we would have never knew I feel you need to train your personnell on ways to correctly clean and run a restaurant.

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8:50 pm EST

Checkers & Rally's service and food

I order to mushroom swiss burgers with extra mushroom barely got any mushrooms on there a bacon steak melt and a bacon American all American notes to chicken by boxes and a small fry all the fries were cold is sourdough sandwiches for cold and the chicken bites box was missing only had six pieces of chicken each the customer service was horrible and they acted like they didn't know what I was talking about

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C
7:20 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Checkers & Rally's employee intentionally contaminating food and laughing before serving it to customer. appalling!

To whom it may concern, are you aware of a video of one of your employees intentionally throwing a hamburger bun on the floor, smearing around, laughing and then putting mayonnaise on it as she finishes putting it together for one of you customers? This has gone viral. This is criminal and extremely detrimental to your reputation. I own my own small family restaurant myself in a small town, and I shutter at the thought of any of my employees ever doing something like this. You have a big problem here and it needs to be dealt with publicly. The people want some answeers and some resolution to this very disturbing video.

Sincerely

Carol Martin.

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H
2:45 pm EST

Checkers & Rally's hostile behavior and refusing refund

I visited this location on 02/01/19. I ordered 2 meals and 2 apple pies. I did not receive my pies. It was already pretty late so i choose to try to call them and not to WALK back to the location after dark. Upon trying to call i noticed the phone did not work. So i googled the number instead and it was the same not working number. I then I decided to wait until the following day to go back. When i went back to the walk up window the young lady was helpful. She was well mannered and did her best to help. Once she called the Manager on duty to help me things started to go South. I did not have my receipt and He stated that i could not get anything without the food. I told him that i
had the receipt at home and that if i was able to reach them at the time of the incident I wouldnt be an issuse. He then went on to say he was not going to Fu#*ing Argue with me and walked into the kitchen area while i was still talking and began to yell "Have a nice day Ma'am" until the young lady closed the window. I feel like that was wrong. So i loose out on my meal and money and no one has to answer for it? That man was entirely to Rude and disrespectful to be the leader of ANY establishment! I think he only did it because there is literally no way for the public to call and complain, Please have someone to call me. I should not be bad mouthed when i buy or return anything.

Thank you Kindly
Terrshauna Harris
[protected]
[protected]@icloud.com

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A
10:27 pm EST

Checkers & Rally's terrible customer service. rude managers

Yesterday night we ordered two big Beauford meals, both with bacon (we were told was an extra charge), along with two cokes. After getting home, we realized they did not give us our drinks and neither burgers had bacon. We were charged $23 and paid full in cash. They did not give a receipt. When we called back to rectify the order, no one answered the phone. Even though closing time is 12am and it was 10:30pm when we called. We called this morning and the shift manager, Debra, told us they closed at 10pm last night. Apparently they close whenever they want to and that she could not do anything for us. We had to call back later that night to speak with the same person who gave us our order. Debra was rude over the phone and then hung up on us. We called back at night and spoke with Crystal. The girl who gave us our wrong order. She remembered us. She remembered that we did not get our cokes but also said she did not charge us for the bacon. Which is incorrect as we were charged $23. She also hung up on us and was very rude. We are frequent checkers customers but have never had as terrible a customer service experience as at this location. We would like a corrected order or a refund but never received a receipt. Something has to be done as this location - all the managers are extremely rude.
We got our order yesterday 1/24 at around 10pm. The location phone number is [protected].

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S
12:44 pm EST

Checkers & Rally's workers and the time I spent there

I go to Rally's in Cullman to get me and my passengers food on 12/29 (Friday) cause it was 12 maybe a little before and Rally's is open till 1am I thought...
Needless to say I get told by the cashier who was taking my order they didn't have any "fried foods" so I asked for something different and then get told again about them not having any fried foods cooked at that moment or any hamburger meat ... So I finally was tired of hearing they didn't have this up or that cooked.. when they coul ord have easily cooked my order and was about to leave and the lady came back over and said she was informed they had 1 hamburger Patty up if I would like that. So I said why not..
I do not understand why the place is opened til 1am if they are going to turn away costumers because of their laziness not wanting to do the job they are there for! I've NEVER had a problem with anyone there making my food til last night! Sad and unnecessary... Hopefully this won't happen to anyone else or you need new employees

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M
7:13 pm EST

Checkers & Rally's the treatment of the employees at store # 9592 in south holland, illinois 60473

The general manager and assistant general manager I've seen for myself they could be there in their crew members could be coming outside with a order for a customer and then they could just be yelling at them as if they are their kids as if they are there little slaves I mean when I seen this for the first time I'm like okay maybe it's something else to this but I seen it again when I was ended ended in the Drive-Thru and she was yelling at one of the cashiers you know it just was not professional I think someone needs to get down there and mediately see what's going on I don't know hire somebody else in there you know how they do the Undercover Boss type thing so they can see for them self what's going on plus they're getting under minimum wage I mean minimum wage in Cook County anywhere Cook County should be I think began to be $12 an hour on July 1st of this year of 2018 that's about to go and these employees are still starting off with $8.50 an hour how can people they treat the the employees like that and under pay them at the same time and expect them to still work hard something needs to happen immediately

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12:21 am EST

Checkers & Rally's employee emily alvarado

I Ordered twice in drive through because the first time my order was not taken. Approached to pay and my order was incomplete. I asked the employee for the missing mozzerella cheese stix and she replied "you did not order them, you need to learn how to order" i asked her, her name and she said "Emily, don't wear it out" and alammed the window shut. I waived down Kye (manager) explained what Emily's horrible customer service and he grinned while she stuck out her tongue behind him. I am absolutely disgusted by such horrible customer service. I am a regular customer and PAY for my food yet do NOT expect to be treated in such a way.

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B
3:39 pm EST

Checkers & Rally's drive through guy taking order

I've tried to go to the rally's on south Emerson and interstate 464 here in Indianapolis... I think he's from another country because he never understands my order and wants me to pull to the window ... he's clueless and I refuse.. to go to that one..and it's the closest to my house.. I've used rally's many times before ..I will have to depend on another rally's or change to McDonald's! I hate to do that but if you keep that poor service, , I forced to do that! Very bad business from that store here lately..

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11:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Checkers & Rally's service issue

My daughter stopped at the Checkers located at Ulmerton Rd / 49th St, Clearwater, Fl last night on her way to work. Could you please review the security cameras (12/1/2018 @ 11:33pm) to verify the discrepancy where she gave Chris Glack $20 to pay for order, but he claims it was a $10. He abruptly closed the window on her. I tried to call at [protected] to speak with a manage concerning this incident but with no success! Your attention to this matter would be very much appreciated.

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WilIie J Hayes Jr
, US
Dec 02, 2018 1:21 pm EST

She is very sorry for what she did.

W
W
WilIie J Hayes Jr
, US
Dec 02, 2018 1:21 pm EST

I called back and they told me they could not refund the money until they counted the money at the end of the night and saw if they were $10 over. At this time my daughter broke down crying and told the truth. I informed her that they would return the money once they counted it to verify that they had an extra $10. This is when she confessed. She is scared that they will have her charged because I gave them a number to call.

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WilIie J Hayes Jr
, US
Dec 02, 2018 1:18 pm EST

Please ignore this complaint. My daughter just informed me that she really did pay with a $10 bill and she tried to claim she paid with a $20 bill so she can get an extra $10 back. Now she is afraid that since I posted this online that she will go to jail. I had no idea at the time when I posted this complaint that she was being dishonest. Please just forget about all of this as she is just a teen aged girl.

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C
1:47 pm EST

Checkers & Rally's customer service & food sanitation

My boyfriend and I arrived in the Rally's Drive through around 6:35pm on 11/24/2018. When the employee took the order she didn't gear anything we said because she was taking window orderds and talking to another employee at the same time so my boyfriend had to repeat himself serveral times on a simple order of two large fries and two spicy chicken sandwiches.
When we finally got to the window after a 25 min wait the guy at the window was sweating to the point his hair was wet, red in the face almost crying and drinking from a rally's cup. He walked away limping you could tell he was extremely sick. His appearance was sloppy dirty and had holes in his shirt. The other employee told him dont touch the food. (Assuming she did because he was sick) but he touch it anyway with no gloves.
We didnt even want the food at that point and I prayed no one get sick from that night.

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R
2:29 pm EST

Checkers & Rally's I am complaining about the rude worker at the reading location in ohio

My family and i were in the mood for rallys, we are very loyal and regular customers. We looked up on rallys website to see what we could get with the 4 dollar deal and on the website it said we could get a snack size shake so i asked for one and the lady acted like she didnt no what i was talking about so i explained to her we seen it on the internet on the rallys website and her exact words were" well this isn't the internet". I understand if u couldn't do it. I work at a restaurant myself but she was so rude and nasty and with that kind of employee working there no one will want to cone eat there. I'm sure I'm not the first person she was rude to. Thank u for taking the time to read this complaint and i hope something is done about her poor attitude and her poor manners.

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3:35 am EST

Checkers & Rally's my food and the cashier alone with the manger

i came to checkers around 3:30 am and i bought to2 checker burger and to 2 spicy chicken the 2for2 deal i came back because one of my spicy chicken sandwiches was still raw in the middle first off i never found out the girl name because she never gave me a receipt for my order i came back to bring the sandwich she ask for something i couldnt provide manger came up but didnt resolve my issues i really think u should take a look at the camera because someone is stealing the sandwich makers didnt have anything to do with the cashier

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12:54 pm EST

Checkers & Rally's management and my paycheck

My name is James Burton I used to work for checkers and got fired for my background not checking out I got sent to rhawn and the Blvd worked Oct 5 6 7 and didn't get paid for them days the next two weeks I worked for them I got paid for them days I've made complaints to the district manager Byronabout my pay he said he put it in but every week I call and check to see if I had a check they tell me no so I would call and text Byron but no reply then I got the owner talked to him in October he told me he would fix it but didn't now when I call or text him I get no reply either from him and he gave me his word that it was going to get fixed but I still haven't been paid yet I just want me money I worked for so until I get paid I'm going to make a complaint every day

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Update by Jamall Edwards
Nov 19, 2018 12:57 pm EST

Also for them days I've worked on the 5th 6till 5 6th 7till5 7th 8till 4

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S
1:42 am EST

Checkers & Rally's closing early at 1am but supposed to close at 2am

This is the 2nd night within a week that the Rallys on McCain Blvd in North Little Rock Arkansas has closed early at 1am. As soon as I drive up to the window, the automated voice informs me that the restaurant is closed. Has the hours changed? On Google it states closing is at 2am and not 1am. I am confused.This is unacceptable. Last time I am wasting time and money (gas in vehicle) to come to such an establishment. It is now 11/7/18 1:27 am. It has been closed for almost 30 mins.

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10:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Checkers & Rally's disgusting

Hi my name is Cierra Smith at 10:54 p.m on 11/04/2018 at Rally's on 1105 South illnois St Belleville il 62220 I came thru the passenger side and ordered 2 for 5 big bufords and a small fry I pulled up to the window to where a African American male employee was texting on his phone not acknowledge that me n my father was at the window he continued texting for at least 2 mins after that he approached to where the make food not washi g his hands or nothing and made the burgers with one glove on I took 2 pictures and was disgusted at the time he the other employee seen me taking a picture so I told him come to the window and I explained to him about what I seen n also what he seen too and said nothing to his team member about putting a glove on he liked straight to my face about him using a glove the guy that was making it with no glove then yelled to me he had one on also n I told him don't lie to me that I watched him make my food with one glove so I'm expecting him to ask can he make our food over but he insisted not too so I took my bag and left and now I'm not feeling well at all I need something done asap

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2:11 am EDT

Checkers & Rally's being overcharged and getting old products

i just recently passed by the checkers on 232 50 w lehigh ave philadelphia pa 19133 just coming on my way home to geab a bite to eat the customer service wasn't there i was over charged and i want my money back because i use to be a manger at checkers so i know how it is trying to meet projections but it's called suggestive upsale not put it in and think no one will notice i order a 10 pc boneless medium but was charged for and large fry and meduim drink then i order a 20 pc bonded wings just the wings was charged for a 5 pc combo then a 5 pc by itself like i said i worker for checkers as a manger for 2 years so i no wat buttons there are and that are not there and wanted a cheese frie was charged for a chilli cheese fry no chili then was charged for lettuce on it i no it wasn't a mistake because the women read back the order then when i got all the way home bit the wings they were hard and i threw the food away due to all this i need someone to contact me and i need a refund i have my recipe my number is [protected] someone contact me

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Checkers & Rally's contacts

Phone number

+1 (800) 800-8072

Website

www.checkers.com

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