CheapOair
reviews and complaints

We were told that we would receive our refund by the end of May 2021 . It's been a year May 21st 2020 when our flight got cancelled because of COVID-19. We spoked with SAS airline and we were informed that CheapOair has been paid back . Cheopoair is holding our $2100 and not paying us back. I have tried calling and emailing with no results. Our booking number #[protected]. There should be a lawsuit against CheapOair for not paying people back.
Thanks,
Dorota and Kirk Lindner

My travel was on Spirit airline, 5/4/21 to 5/7/21 LAX round trip DTW

I was outraged when I saw on my AMX Bill Cheapoair charged me $25.10 to

make the reservation.

1. Please inform me where it is so stated ANYWHERE there is such a charge

2. I believe I have made other bookings in the past with Cheapoair never
a service charge.

Unless the $25.10 is refunded I will write a poor review and never use your company again

Marsha Vanover
[protected]@dslextreme.com

I booked tickets to fly to Norfolk island last year, as covid had closed borders, I applied for a credit for my flights, I recently found out that to use the credits I have to book by June 2021 and fly by October 2021, that is all good, I am wanting to use the credit to fly to Norfolk island in September 2021, the trouble is I am finding it almost impossible to get that organised with cheapoair, keep being given the run around, so far the flights have not been booked, have being ringing and emailing cheapoair for about a month, still with no progress or any answers to several emails I have sent. I would like this matter sorted ASAP.

Good Morning,
I called customer service for three weeks requesting to cancel and reschedule my tickets with Royal Jordanian to Jordan. I could not fly to Jordan since there are 10, 000 Covid-19 cases per day.

On March 29, 2021, Customer Service finally told me that I have to contact the airline directly to reschedule the tickets or get a refund. My flight was scheduled on March 30 at 6:00 AM; therefore, it was impossible to re-schedule the fligths and I lost more than $2, 000 thanks to CheapOair.

Calling customer services takes too much time. I have been waiting on the phone for hours and I still do not receive a proper answer. I only wanted to reschedule my trip to October or November 2021.

The service provided by some of the customer service representatives is unacceptable and the supervisor is never available.

I REQUEST THAT CHEAPOAIR RESCHEDULE MY FLIGHTS TO NOVEMBER OR GIVE A FULL REFUND.

I can provide a copy of the calls log and any other information to support my claim.

On february 25, 2020 i booked a flight from Lagos to Dubai to Ottawa on Cheapoair.com for myself and my fiancee. The first two pages below shows the booking confirmation. On March 26, i received an email confirming changes was made to the flight i booked for, page 3 shows the email received from Cheapoair.com this i believe was due to the COVID flight cancellations that began to increase. On April 21, i got an email again confirming that the airline has cancelled the flight and that i could request a refund. I contacted Cheapoaircom on April 24th and they never gave me the option of refund, they left me with only the option of future credit. The email received on April 24th confirmed that i will be getting a future credit of $2909.38 which i was mandated to use on or before 02.24.2022.
Due to the lock down rules in Canada, i have not been able to embark on this trip. I have disputed this transaction with my bank to get a refund for this money but it was declined. I contacted cheapoair.com to provide me a refund or extend the time i can use this travel credit but they did not extend it. Kindly assist review this complaint.

To whom it may concern,
Today is April 19, 2021, I received an email about a flight change, due to the listed changes I called the customer service line at 0754 HST. At this point the agent began helping me, he then put me on hold, and shortly after being on hold the phone was disconnected. I waited about 15 minutes to see if the rep would call back they did not so I called back at 0849HST. After finally getting some we continued to work on my booking from there I was told I needed to speak with another department and finally, after 20 min I was transferred and began dealing with the booking drama. after the woman took my info and then put me on hold, after being on hold for a few minutes the call was disconnected. by 0924HST I called back once again and after the almost 25 min wait I got a representative asked them to call me back if we got disconnected gave them my number then we proceeded. Once he heard my dilemma he said i needed to speak with the scheduling department. He tells me it will be a 2-3 min wait and puts me on hold. after 10 minutes someone takes me off hold and begins to work on my booking then they say I need to speak with the scheduling department and they need to put me on a brief hold for 2-3 minutes to reach someone. Now another 20 minutes later a woman named Sophia answers asks for my number in case we get disconnected and then proceeds to help with my booking. She tells me she needs to call Alaska airlines and has to put me on a hold. After being on hold for over 20 minutes my call went straight to the survey asking about my recent services received. I wait to see if this woman is going to return my call and she doesn't know once again I'm on hold waiting for someone to resolve my problems. After I have been sitting on the phone for over 3 hours and my main concern has yet to be resolved. I am still on hold waiting for someone to resolve my problems and no one has which is creating real anger. I would like for this situation to be rectified immediately and some form of compensation from you other than an apology. An apology for the first disconnect and failure to return a call is doable but not 3 and 4 times. That is absolutely ridiculous, uncalled for, and unprofessional.

Mrs. Mooney

Three us Paid for a round trip to Sal, Cape Verde on January, 2020 leaving on May, 2020. I flight got rebooked and change location at least 3 times. Here it is April 8, 2021 and still no booking for us and all other airlines is flying to cape Verde. We asked for a credit so we can flying somewhere else or book with another Airline. I paid my monies to CheapOair directly and they will not even give us credit to use. It been well over a year and still no form of booking or refunded. Seriously contemplating a class action as I'm connecting with other people with the same problem. COME ON cheapOir you can do better!
Booking # [protected] and #[protected]

I have called customer service for the last three weeks requesting to cancel and reschedule my tickets to Jordan. I cannot fly to Jordan since there are 10, 000 Covid-19 cases per day.

My flight is tomorrow and only today customer service is telling me that I have to contact the airline directly.

Calling customer services takes too much time. I have been waiting on the phone for hours and I still do not receive a proper answer. I only want to reschedule my trip to October or November 2021.

The service provided by some of the customer service representatives is unacceptable and the supervisor is never available.

I can provide a copy of the calls log and any other information to support my claim.

I book tickets last year To take my kids to see their Grandmother Aunty's and uncles cousins etc. we haven't seen our family since 2012. Due to the COVID-19 pandemic I was forced to cancel my ticket to go see my family in Boston. I call Cheapoair To redeem my tickets, but it seems they are giving me the runaround as to what's going on with my credit one moment I have credit the next moment I don't now I'm told I have no credit I still haven't flown I still haven't used my credit I don't know what's going on I felt like there's a fraud going on inside Cheapoair. I want to know what's going on, and I need my credit as soon as possible!

Extremely dissapointed that at booking my car rental price was 272 and my final bill was 700. My booking number is [protected]. What a rip off this was. I will never use your services again.

I will agree to pay the original booking fees and the additional two days I was added due to flight cancellation and the fuel fees, which is a scam too, but the other charges I want removed and credited back to my account.

FOR CLOSE TO ONE YEAR, I am trying to get my refund from CheapOair, and month after month, all refund-related communications are inevitably going in circles.

Without getting into too much detail of this endless story, which would make this post painfully long (though all the details are available on Booking No: [protected]), I just want to say that in November, 2020, a CheapOair representative reassured me that finally the refund would be processed within 2 billing cycles with no further action required on my part.

When two months later I did follow up, the "verification" started all over again. The Billing Dept suddenly needed to talk to their internal departments, then to Customer Support, then to Supervisor's Department, then to the airlines, then to Support Team, then to Customer Care, then to escalate it to other departments.. (does CheapOair really have that many customer-focused departments in their organizational chart?)

For almost a year, I was under the erroneous impression that the refund process was underway, until I suddenly realized that as soon as the process hits certain point, when there is nothing left to verify, call, talk, email, or follow-up about, the case would be forwarded to another lateral department, and CheapOair would reset the process and disregard all previous communications, starting a new round of vigorous running in circles and sending tons of useless, generic automated emails. No one would read your replies. ChepOair would make it look like there was no previous communication and no back-and-forth for a year, and as if they have just received your request.

I contacted the airline directly regarding my KLM Refundable Voucher (No: [protected] 9), and KLM issued a Note on the Billing for CheapOair to process my refund. Many companies in the same field, being equally affected by the pandemic, manage to operate ethically and without taking advantage of the clients. Instead of processing the refund, CheapOair sends me 9 (nine) generic emails in a row, with no relevance to my case whatsoever, just repeating "Kindly allow us some time".

CheapOair takes only a few seconds to process your purchase and literally forever to process your refund. CheapOair would process refunds as fast as it takes online payments, if it were required to pay credit card interest to clients -as we, clients, do - on the funds CheapOair is holding onto.

To any reasonable person this would look like manipulative and deceptive strategies, which should be fully investigated in the context of CheapOair operations. This makes it extremally stressful to deal with CheapOair.. I am still waiting for my refund.

And it's only about the money. All of this is highly unethical, not to say illegal. At this point, the best way to stop CheapOair from continuing its stalling practices will be adding credit card interest charges to the amount of the refund, and in addition to the financial and emotional distress damages. And it will be fair.

Randy M: book a flight April 2020 covid 19 arrive no flight out, change for later year Philippines was close for visit, change flight march 2021, waiting so I cancel in January of 2021 pay cancel service on ticket wait for refund, now airline stay that ticket was expire in 2020, agent holding ticket open, now airline say that they can't refund me, but every time agent change day and month they never make a new ticket so now I lost ticket and refunds due to agent not doing their job. And sad part the Philippines never open up for visitors they are still close, I just can't believe this.

I had bought tix to Hawaii from Santa Barbara for vacation April 2020. Because of Covid it was impossible. I tried to call, email and chat with the company to no avail. I ended up spending hours with two different airlines to get my money back. They finally paid me back what they owed me.

A few days before I was supposed to travel (I had cancelled my own flights many weeks earlier) I got an email from CheapOair saying they had cancelled my flight, which wasn't true, I did that. And they were charging me a fee. I called and go hold of a rep.

He said they charged the fee because they took time to cancel my flight, which was a lie. I finally asked for his supervisor. He HUNG UP on me!

He called back later and said he'd refund the money. I think he refunded $35. While doing my taxes I now see they charged me $80.90 more than that $35, so he LIED again. I'd like my money back and an apology from the man who lied to me! Booking number: # [protected]

They refused to talk to me, I wanted to speak to a supervisor and they would put me on hold until I gave up. They have ownership of the ticket but the money you paid for it is in the air flight company hands. So they basically play this game of I own your ticket but the money is already in the hands of the company so you go through all this process to get your flights cancelled over, over and over again and nobody give you a decent resolution. I want to travel or my money back.

(ONE) Faye E Nash ... Mon, Feb 1, 10:53 AM (20 hours ago) ... to cheapoair@cheapoair.com... Faye E Nash ... Thu, Jan 28, 10:01 AM (5 days ago)... RE CONTACT WITH CHEAPOAIR AND AFFIRM ... Booking# 70078753... I canceled the reservations. Affirm will charge even though my husband and I did not fly. CheapOair canceled the reservation but will not cancel the ticket order. CheapOair via Affirm Credit will charge a total of $665.21 in three installments, the first on 02/04/2021 for $221.73. Harvey is 89 and I am 83 years old; surging Covid-19 means and we will not be traveling this year nor any year. We want CheapOair to cancel the order. We want Affirm to refrain from charging my credit card 3 separate installments of $221.73
(TWO) From Affirm to Faye Nash ... "If CheapOair can cancel your order for loan ID: O9CD-05L8 and completes processing a refund, Affirm will credit your loan balance for the amount of the refund, which can take 3-5 business days for it to reflect in your Affirm account. You'll still be responsible for paying any remaining balance on your loan after the refund, including if the merchant subtracts shipping or restocking charges from your refund or issues the refund through future credit or cash...If the merchant completes processing a full refund before you've made any loan payments, you will no longer need to repay your Affirm loan. Any payments already made will be refunded to your original form of payment, less any accrued interest, within 3-10 business days."
(THREE) airconsumer@dot.gov ... Fri, Jan 29, 6:37 PM (4 days ago) to me... Thank you for contacting us concerning your air travel service issue. The U.S. Department of Transportation (DOT) seeks to ensure that airline passengers are treated fairly. Complaints and comments from consumers are helpful for determining whether airlines or ticket agents are complying with Federal aviation consumer protection and civil rights statutes and DOT regulations, and to track trends or spot areas of concern that warrant further action. Your complaint or inquiry will be assigned to an analyst for review and you will receive a more detailed acknowledgment... The Department is receiving a high volume of complaints given the unprecedented impact of the 2019 Novel Coronavirus (COVID-19) public health emergency on air travel. As a result, the time to process complaints is taking longer than normal. We are working hard to provide the best support we can, but it may take several weeks to process your complaint. We apologize for the delay... Thank you again for taking the time to contact us... Office of Aviation Consumer Protection
U.S. Department of Transportation.
(FOUR) CheapOair website includes an imbedded popup from Affirm Credit. Clicking to confirm the reservation means I inadvertently signed an agreement with Affirm Credit company to pay for airline ticket charges plus 29% interest, regardless of cancelations or other changes...CheapOair has an unholy alliance with Affirm related to charging unsuspecting applicants whether a service is provided or not. Can someone please stop CheapOair?

10/2019:
Purchased tickets for four passengers for travel in April 2020.

4/2/2020:
We did not travel due to the pandemic and were issued a credit by Cheapoair. Booking number: [protected]

October/November of 2020:
I tried searching Jet Blue flight options for travel in 2021. There were no Jet Blue flights listed for several combinations of departure and arrival cities that I tried. It was frustrating not to be able to filter airlines before choosing a destination. It left me with very little information on how to go about the rebooking process independently...finding the flights I wanted. I called and spoke with a representative that told me they were unable to access Jet Blue flights and I may need to wait a while longer until they were released. She also recommended I call Jet Blue directly to try to book flights. I did that and was told by Jet Blue I had to rebook with Cheapoair...makes sense since that 's where my money went originally.

11/19/20-11/21/20:
I inquired via email about rebooking. I exchanged a few emails with several representatives, but was ultimately left without a response about rebooking a Jet Blue flight.

12/28/20:
I called and talked with a Cheapoair representative that told me she was unable to book flights for me and that I would need to call Jet Blue and use the credit directly with them because she wasn't authorized to make any changes to the itinerary after 1/4/2021 (even though I had done this already and been referred back to Cheapoair because that's where I purchased the tickets). She also told me she would send an email that noted the dates of travel had been extended by Jet Blue. The email I received had the same dates as originally sent when the credit was given and said NOT to contact the airline directly as they would not be able to help me. Why had two representatives advised me to do this?
The Jet Blue website clearly states that dates have been extended both for booking and travel.

12/30/20:
I did contact Jet Blue and once again was told that I needed to call Cheapoair. The rep told me to read a section directly from their website to the Cheapoair rep (specifically for travel agents) about the status of open ticket. She told me that Cheapoair has the ability to book ANY available Jet Blue flight (even if not listed on Cheapoair's site) and all necessary waiver information is right on their site.

12/30/20: I called CheapoAir back and spoke with Mike. He told me there are no flights on 3/28/2021 from Newark to Orlando. I told him there are currently 18 flights listed on the Jet Blue's website on 3/28/21 and he put me on hold for several minutes. He came back to acknowledge there were indeed flights and asked which ones I wanted. I was placed on hold some more. He came back and said he still isn't able to get the flights and he needs to see about something else. He asked if he could call me back in 10-15 minutes. It's been 25 minutes and I have yet to receive a call back.

I don't know if the representatives at Cheapoair are really as incompetent as multiple encounters have indicated. Instead, I am inclined to believe that the company has their reps send people in circles as part of a scam. Reps are telling people flights are not available when indeed they are, in anticipation that customers will forfeit their credits or become so frustrated with the process they will give up trying. It is absurd the amount of time that I have put into trying to book a flight that is clearly available.

At this point, a refund would really be ideal so I didn't have to spend any more of my time trying to address this issue. However, rebooking one of the many available flights is also fine with me. I will be sure to purchase tickets directly from the airlines in the future to avoid such a disaster.

I bought a ticket from Dallas texas to Yaounde Cameroon from cheapoair. Departing Dec 17. For some reason Cameroon embassy refused to issue me a visa that the border is close. I was going for a burial. I called the first agent to cancel the ticket, she told me I will be getting $488 out of $799 or a credit of $799. I told her to give me some time to think about it. So today I decided to cancel the tickets. another agent told me there is nothing as $488 that I can only be credited. That sounds fishy and crooked for one company giving me 2 different answers just because they dont want to give my refund.. I'm ready for legal actions.

I purchased a round trip airline ticket for my son on November 21 at 11 am.
At that time, the agent told me that I can cancel within 24 hours without fees or penalty. And, the confirmation email also stated that I could cancel within 24 hours.
I did not realize at that time that they charged $24.95 so that I could cancel within 24 hours.
The next morning, 22nd, at 9 am, my son did not want to go on the trip, so I called them and told them I wanted to cancel.
However, they told me that the ticket I purchased was non-refundable. I took 5 more phone calls, spending 4 hours, talking on the phone, and the company finally agreed to refund.
However, out of $388, only 235 was refunded.
The $24.95 was not refunded, and I agree that.
But, another service and other charges of $127.16 was not refunded.
This is violating the agreement stated in the confirmation email.

I've been trying to get a refund for months now! This is beyond the worst website I have ever used, it is contradicting and never consistent. I have travel insurance and yet i'm told I can't get a refund. I will be filling a class action lawsuit as it is my fundamental right for a refund when I did not cancel the flight and simultaneously have insurance for things like covid.
It says in your travel protection plan under section 1: you or your traveling companion being hijacked, quarantined, required to serve on a jury (notice of jury duty must be received after your effective date), served with a court order to appear as a witness in a legal action in which you or your traveling companion is not a party (except law enforcement officers).
This is covid-19 and we are forced to quarantine.