Menu
Chaturbate Customer Service Phone, Email, Contacts

Chaturbate
reviews and complaints

chaturbate.com
chaturbate.com

Learn how the rating is calculated

1.5 402 Reviews
Claimed
Chaturbate has claimed their business profile
Share
Write a review File a complaint

Chaturbate complaints 398

ComplaintsBoard
K
6:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate being harassed

Date: January 15, 2020.
_tittiesofdoom, who came back as, revengetitties, asked how much it was for a private message. I gave them the token range and they tipped two tokens (the range was 5-10). They then proceeded to tip 23 and say that they were going to report me for lying, even though in the beginning they didn't tip enough. They then proceeded to be continuously rude. Saying that my token range for a pm was "[censored]" and continuing to harass me over how I was doing my live stream. I then kicked them because they were being rude and they came back as the second name listed above and proceeded to continue the harassment. I also kicked/banned them as well. I'm just here to report them. I think it is highly unfair for a user to treat a streamer this way. That is all, thank you.

Read full review of Chaturbate
Hide full review
ComplaintsBoard
G
4:30 am EST

Chaturbate cam

I am complaining about a video that is being displayed all models monitor when I enter The there Room I think it's when I just enter the site I have not given any permission for anybody to use any of my videos and also I'm pretty sure that you are being taken from my hard drive without my my say. This is starting to affect my life I am being humiliated and disrespected I would like something done heard this before I take it any further

Read full review of Chaturbate
Hide full review
ComplaintsBoard
S
8:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate Model unmoderated me & bans me from room because i was not able to tip her.

I went in this models room and interacted with the chat ( room was dead) I chatted with the model and long story short I tipped over 1, 000 tokens and etc her time menu states 999 tokens for lush control which I never received but that's okay because i let it go because I'm her mod at the time. But I'm just writing to say this model is very insincere and very unprofessional and I think that the model should be penalized or receive some sort of punishment. For unprofessionalism yes you have the freedom to unmod me it is your room but to act in the manner she has is disrespectful. She un added me from a snap that I paid for etc all because I could not tip once. If the model is not penalized I'm not sure but would it be possible for a refund of tokens due to all the things I paid for being taken back? The models name is ( _andrestarr_ ). If there's anything that can be done please let me know if not... at least I tried hopefully she doesn't get anymore people to do this kind of thing to.

Read full review of Chaturbate
View 0 more photos
Hide full review
ComplaintsBoard
N
4:46 am EST

Chaturbate Scammer/ banned without reason

Model Name: Champaigncork

Date and time: 01/12/2020 at 4:00am

I was in a private with this model and I asked her if she was part of a studio and she said yes she was, so I asked how much for extra girls to come on cam with her and she said 100 tokens each so i paid here 300 tokens for 3 more girls. without any warning she banned my account from her room. I thought, initially, it was a mistake so i logged out and hopped on an alt account on the same site and i explained that it was the people she banned just a couple minutes ago. WITHOUT any warning again she silenced me and banned that account as well. I spent $40-$50 on her and her only, and now im pissed! I would like a full refund of my money i sent her because I liked her before maybe 5-6 months ago and she like my company but now she scammed me! She is very rude even to people who tip her and im not sure what happened but she has been hopping from one account to the next for at least a year or 2 and this is her most recent account. I need full refund of the money sent to her. I would be happy for partial refund just as long as this model does not receive any ill gotten gains. Thank you!

Read full review of Chaturbate
Hide full review
ComplaintsBoard
A
8:36 am EST

Chaturbate Users

What to report a cam model and her users for being rude, bullying and over use of moderator power. They start by bullying other users and then either silence them or model bans users for no apparent reason. Model is cyanide_candys model name Megan. The user cannot even enjoy the room without being bullied or being rude by her moderators and fan club members.

Read full review of Chaturbate
Hide full review
ComplaintsBoard
J
11:15 pm EST

Chaturbate Unethical behavior

Model account name: BinkieBear. Date and time: 12/21/19 - around 11:00pm. I paid her 35 tokens for a song request, and she cut it off halfway through because she personally didn't like it. If someone PAYS MONEY to have a song played, then you're obligated to play it all the way through. I want those 35 tokens removed from her account and returned to mine.

Read full review of Chaturbate
Hide full review
ComplaintsBoard
I
9:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate Complaint about the user associated with a fraudulent performer account molli_xiim

Hi there,

I wish to bring to your attention the actions of a user of your Chaturbate service, who has been using the site fraudulently. This user currently performs under two accounts (Molli_Xiim and Rokki_Z) on Chaturbate.

The performer Molli_Xiim lists her sex on Chaturbate as a Trans performer. However, she is Female. When other users in her chatroom ask her why she lists as a Trans performer, or tell her that she is not a Trans performer or tell her that she is a Female performer, she bans them from her room. From my observation, many such users were banned by Molli_Xiim from her chatroom in this way on 19 December 2019.

I have attached a screenshot of Molli_Xiim's chatroom from this date, showing an example of another user commenting on Molli_Xiim's fraudulent use of Chaturbate. Further photographic evidence of the sex status of Molli_Xiim as being Female instead of Trans can be seen at https://www.camshowhub.to/model/chaturbate-molli_xiim/1 .

Molli_Xiim should be banned permanently from Chaturbate for providing false information in the creation of this account. She has broken clause 4(g)(ii) of the Chaturbate Terms & Conditions Agreement:

4 (g) You will not post any message, picture or recording, or use the Service in any way that:
(ii) Is fraudulent or otherwise constitutes unlawful conduct in connection with your use of the Service, or violates any law.

Molli_Xiim lists her account as Trans, but she is Female. This is "fraudulent" behaviour, as described by clause 4(g)(ii) above.

This performer has another Chaturbate account, also performing under the name Rokki_Z, where she lists her sex as Female. I have also attached a screenshot of Rokki_Z's chatroom, so that her identity as the owner of both accounts can be verified. Again, further photographic evidence of Rokki_Z's identity, in order that the same user can be identified as performing under both accounts (Molli_Xiim and Rokki_Z), which are currently listed under different sexes, can be seen at https://www.camshowhub.to/model/chaturbate-rokki_z/1 .

According to clause 19 of the Chaturbate Terms & Conditions Agreement, both accounts for this user (Molli_Xiim and Rokki_Z) should be banned permanently from Chaturbate, as the user who created both of these accounts has provided false and misleading information to Chaturbate, in direct and flagrant contravention of the site's Terms & Conditions Agreement:

19 Termination of Access to the Service. We may, in our sole discretion, terminate or suspend your access to all or part of the Service at any time, with or without notice, for any reason or no reason at all, including, without limitation, breach of this Agreement. Without limiting the generality of the foregoing, any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your access to all or part of the Service at our sole discretion, and we reserve the right to refer any such activity to any appropriate law enforcement agencies.

As shown above, the user who performs under the accounts Molli_Xiim and Rokki_Z has been proven to be fraudulent in her dealings with Chaturbate. Hence, both of these accounts and the creator of these accounts should be banned permanently from the Chaturbate service, as she is flagrantly breaking the Terms & Conditions Agreement of the site, and in the process she is abusing the goodwill of other users of the site.

I would appreciate your immediate and urgent action in relation to this matter, to prevent ill-will from being generated amongst other users of the Chaturbate community who interact with this user in either of her accounts.

Regards,

Incognito Vindictae

Read full review of Chaturbate
View 0 more photos
Hide full review
ComplaintsBoard
J
2:26 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chaturbate Chat

I was kicked out of and banned from jbaby6's room for a simple joke (said she had a nice set of lungs...she was singing as she was teasing, btw) . Other's were saying things just as cavalier but she decided I was worth kicking out for some reason. Seems like an abuse of power, if you ask me. I know people have the power to ban whomever but this seems egregious.

Read full review of Chaturbate
Resolved

just forget it

Hide full review
ComplaintsBoard
P
11:42 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

i am submitting complain against Ehotlovea's bio web cam broadcaster she is making fool of the tippers many tippers wasted their money and thousands of token but this girl doesn't full filled her promise when she got enough tokens and money after that she went offline daily i request you to banned this broadcaster from chaturbate i have uploaded her image also banned her as soon as possible.

View 0 more photos
Read full review of Chaturbate and 40 comments
ComplaintsBoard
P
10:47 am EST

Chaturbate Broadcaster not getting the earned tokens

Good morning,

In the last days we have been contacting chaturbate support Center in order to get help with 3056 earned tokens by the broadcaster melissajones_ since it is a subaccount all the tokens are supposed to be converted to the studio account prestige_studio29, however all the tokens earned from Nov 1st to Nov 15th do not appear anywhere and there is not a resolution. The same situation was faced before and the support staff got the situation solved quickly but now they are refusing to assist us. Attached is the screenshot where it shows that previously were manually added the missing tokens. It also includes the screenshot of the sub account melissajones_ where the earned tokens are displayed from Nov 1st to Nov 15 and the studio account prestige_studio29 in the same period of time where those are not reflected.

Please note that we faced the same situation back on October when the earned tokens from Sept 15th to Sept 30th were not reflected on the studio account and after contacting support it was manually added by the administrator.

Thanks!

Read full review of Chaturbate
View 0 more photos
Hide full review
ComplaintsBoard
B
2:40 am EST

Chaturbate A performing girl by the name of tyshaschutz

Above girl didn't perform and had to get her stuff ready, which took about 6 minutes of my time and when told about that she did poorly, she then blocked my access to her room! And that was unethical behavior in my view. I also was unable to leave an evaluation on her site, because it didn't let me, and I think that it was intentional, because I wanted to give her thumbs down. Now it isn't even any longer possible. Sincerely, Wolfram Hinkel M.D.

Ps: I have her poor performance in my collection Recorded Private Shows
Nov 21, 2019 12:07AM Private with tyshaschutz tyshaschutz
Replay Private Show enclosed here!

Read full review of Chaturbate
Hide full review
ComplaintsBoard
P
11:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate Candie roxley

One of your employees is harassing me and trashing my name, I think she has actually shared sexual videos of me without my permission and shown them to her customers. She has reached out to my boss, and all my friends telling them lies and generally trying to make my life hell. I tried to help her, and I thought I wanted her to teach me the web cam business but I chickened out, and her response has been to slander my name, products, and show naked videos of me on your site. Ive begged her to stop, threw away the product that she was talking about and now she has video of product that she stole that she says I tainted. She definitely tainted it. Please make her stop. Ive deleted social media and venmo because of her drama. I can send screenshots from my phone or email.
[protected]@gmail.com
Thank you
Shannon Miles [protected]

Read full review of Chaturbate
Hide full review
ComplaintsBoard
A
8:29 am EST

Chaturbate Your cam service model jane-coy

this morning i requested private c2c communication with a model and live streamer
Jane-coy
she had me on a 10 minute timer so i could not leave her stream earlier
i found this model very dis respectful none complyant with my requests and asking me about personal information
i was very dissatified with her attitude and approach to customers i believe she is very rude and should not be allowed to broadcast she cost me 60 tokens which was not good and i am very upset with chaterbate over this
there is a video in my collection of our conversation if you would like to review it

Read full review of Chaturbate
Hide full review
ComplaintsBoard
O
12:54 pm EST

Chaturbate Model scammed me.

I want a full refund of a scam that a model committed on me, i spent a lot of tokens as we agreed on before hand for her to do what i wanted in private. After giving her all the requested tokens then she immediately banned me from her room. I'm pretty sure she has done this so someone else before.
Her name on chaturbate is:
Vanillachocolax

https://chaturbate.com/vanillachocolax/

Read full review of Chaturbate
Hide full review
ComplaintsBoard
N
6:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate Account banned

I am a website performer. I have been using this website over a year. A week ago, my account was suddenly banned. Then I sent lots email to the website, but the website never responded to me. and don't unlock my account, have 34, 428 tokens in my account. It took me a long time to get it. I tried many ways to contact the website, but they didn't succeed. I hope that people who can help me here . Thank you very much, my website account is: nole_china

Read full review of Chaturbate
View 0 more photos
Hide full review
ComplaintsBoard
S
12:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate Unreceived tokens

I purchased 550 tokens for 49.99. Never got them. The showed up for only a couple hours and disappeared. I want what I paid for. Please add those tokens to my account A.S.A.P I've been battling with this for at least three days now. I've purchased 1000's of tokens before and never had a problem before. Please check my account and you will see that they were purchased. How in the world can I have 550 tokens and then minutes later their gone. What the hell is going on over their. I feel like I'm being ripped off.

Read full review of Chaturbate
Hide full review
ComplaintsBoard
R
2:17 am EDT

Chaturbate Videos

I asked sexy_team19 when they were broadcasting how much would a video for all four girls squirting and I was told 1000tks for 10 mins I was fine with that. They said send tokens now and you'll get your video. so I paid the price and said can I get the video tomorrow and they said sure. This was all on chaturbate messages, so they asked me do I have WhatsApp and I said yes so I asked them to send it there, we exchanged numbers and then continued the conversation on WhatsApp. As in the picture you see below what was said. I never got my video they said they would send it but never did, now they just read my messages and don't answer. this was Saturday September 7, 2019 I want my money back the $80 dollars I spent for nothing this happened to me before I'm disgusted that the cam models would stoop this low they put on a show and get paid I shouldn't be getting ripped off I'm paying for what I asked for it's not like I wanted it for free if I can get my money back it would mean a lot but I would not waste my time on there anymore.

Read full review of Chaturbate
View 0 more photos
Hide full review
ComplaintsBoard
M
9:34 pm EDT

Chaturbate Broadcaster uktorontoguy fraudulently took my money

In early April, the user UKtorontoguy was sent money through paypal by myself for his underwear, which he never sent. I received a few emails in late April/ early May, saying he was sending them. I received nothing .i waited until i saw him again on chaturbate, then when he was online, i asked to have the $60 returned to me...he then banned me fron his room.

Read full review of Chaturbate
View 0 more photos
Hide full review
ComplaintsBoard
N
11:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate Went private with user who took 180 tokens and did nothing

At approximately 11:30pm on Monday, July 22, user Countrygurl10292 took 180 tokens from me in a private and did nothing. I entered users name and she sent me a pm telling me to go private. User stated she would do all these things in private but did nothing at all other then ask for me for more tokens, I then complained to the user and she blocked me.

Read full review of Chaturbate
Update by niggy123
Jul 22, 2019 11:53 pm EDT

I'm asking chaturbate for a refund of my 180 tokens so i can use it on a user who is not a fraud. Ive been a loyal customer.

Hide full review
ComplaintsBoard
S
4:52 pm EDT

Chaturbate Complaint against model: allholesbuttone

I have a conversation with your model
"Allholesbuttone" he agreed to mail me a pair of his underwear for $35. I sent him the money immediately to his PayPal account
"Kingedward125@gmail.com. He received the money July 16, 2019. I have emailed him to find out when he sent out the item I purchased and he is Not responding to my emails and I have yet to receive the item.
I've purchased many items from other models and they all sent me their item without a problem. I feel he scammed me and I want to repost him and get my $35 sent back to me as soon as possible. Please contact me at:
[protected]@yahoo.com

Read full review of Chaturbate
View 0 more photos
Hide full review
How to file a complaint about Chaturbate?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chaturbate. Make it specific and clear, such as "Unauthorized Charges from Chaturbate" or "Poor Customer Service on Chaturbate."

4. Detailing the experience: Describe your experience in detail. Include key areas such as:

  • The nature of the problem with Chaturbate, whether it's about billing, account access, service quality, or any other relevant issue.
  • Specific details about any transactions you had with Chaturbate, including dates, amounts, and the expected service.
  • Steps you have taken to resolve the issue with Chaturbate, including any communication with their customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as financial loss, stress, or time wasted.
This information will help others understand your situation and the severity of the issue.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Chaturbate. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the facts are correct to avoid any misunderstandings.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Chaturbate on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint for any responses or updates. Regularly check your account on ComplaintsBoard.com to see if there has been any follow-up or resolution offered by Chaturbate or other community members.

Overview of Chaturbate complaint handling

Chaturbate reviews first appeared on Complaints Board on Jan 30, 2016. The latest review I assure if I did wrong ban is my justice - but I was banned without any mistake for now was posted on Apr 17, 2024. The latest complaint Account ban was resolved on Apr 02, 2024. Chaturbate has an average consumer rating of 2 stars from 402 reviews. Chaturbate has resolved 52 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Chaturbate contacts

  2. Chaturbate phone numbers
    +1 (949) 274-7960
    +1 (949) 274-7960
    Click up if you have successfully reached Chaturbate by calling +1 (949) 274-7960 phone number 0 0 users reported that they have successfully reached Chaturbate by calling +1 (949) 274-7960 phone number Click up if you have UNsuccessfully reached Chaturbate by calling +1 (949) 274-7960 phone number 0 0 users reported that they have UNsuccessfully reached Chaturbate by calling +1 (949) 274-7960 phone number
  3. Chaturbate emails
  4. Chaturbate headquarters
    23615 El Toro Rd № X344, Lake Forest, California, 92630, United States
  5. Chaturbate social media
Chaturbate Category
Chaturbate is related to the Websites category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.