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JPMorgan Chase review: beware payment and credit protector 67

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12:39 pm EDT
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Chase recently closed my account. My balance has been 0 for the past few months, and knowing CC companies are closing accounts due to inactivity...I assumed this was the reason. It was not! Chase is the sneakiest company I have ever dealt with.

This past December, I realized Chase had not sent me a renewal card, so I called them. This is where it all started. The rep with a heavy accent told me no problem, then proceeds to sell me "payment protector". He assures me that with no balance, there is no charge for this. Once I have a balance then only 1 percent of that balance will be applied to payment protection. Fine. He even assures me with a 0 balance there is no fee. Now, since I have not used my Chase card and have no balance I have not been opening my statements. Bad mistake!

February, I see a 10 dollar fee for "Credit protector" - Not! "Payment Protector" and it has been charged to my card -now payment protector applies a 1 cent fee! I'm confused...so I call Chase. They tell me both of these protection plans are 3rd party compaines and I must call them. I call both companies which are NOT related. I thought maybe with the reps heavy accent, he sold me both protection plans! Both companies deny how this could have happened without my consent. I have never wanted or ok'd this Credit Protection. Now due to me not paying the 10 dollars and 1 cent for 3 months...they have closed my account!

If Chase CC, Chase Credit protection, and Chase Payment protection are 3 seperate entities...how is it that when I called the CC company to send me a new card this is where they attached this fee!

I also had a Chase banking account for 6 months...their bank sucks worse than the CC. There is a fee for EVERYTHING! Transferring money, using your own money, getting your balance, overdraft protection goes on a seperate CC with a high interest rate! I even set up overdraft with my own savings account and there was a 25 dollar fee everytime money came out of my own savings! UGH!

I now use my Credit Union for banking which I LOVE and my Bank of America CC which I love...

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67 comments
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Marcella M. Garcia
El Mirage, US
Sep 25, 2009 2:30 am EDT

Chase bank cancelled my credit card stating that my risk was to high due to the fact that I had not had the card long enough and that my credit limit was not high enough. They also went back more than 6+ years on my credit history and found an old retail card account, that is ready to roll off my history, that had been seriously overdue nearly 7 yrs ago and has since been paid in full to add to their already assinine reasons for closing my account. This was all done at the time that my Washington Mutual card was to expire. I had been with Washington Mutual for nearly 3 years when Chase took over. They raised my interst rate from 19% to nearly 25% once they did. I had never been late so there was no reason that just because they took over another companies accounts that they should have done this. I made the mistake of making a payment less than 48 hours after the due date for which they charged me $39 for a late fee and when I made payment the next month, on time, without paying the whole late fee they charged me another late fee and then called me 10 days after the due date to inform me that my account was now past due and needed a payment made immediately. When I requested that they remove the second late fee I was told that they could not do that as it was not their policy and even though I had made a payment on time it was $9 short. I will be making complaints to the BBB as well as the AG until chase learns that they can't treat their customers like dirt and they don't even matter.

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Sarah
, US
Mar 31, 2009 7:07 am EDT

Chase credit cards are burying me slowly and ruining my credit by changing their rules and then charging me extra penalties, fees and higher interest rates according to these new rules. I will never be able to pay off the ridiculous amounts of money they are piling on me and I will have to file bankruptcy. They call me morning, noon and night and harass me about the amount I owe them, which is only so high because of their trickery and deceptive tactics.

They also recently bought out my bank and are adding all sorts of charges and fees to my accounts, which I have had forever. I am closing all of my accounts with them and if I ever pay off my credit cards with them I vow to never ever do business with such an evil empire ever again.

Be warned - those credit card offers seem great at first but that fine print can change on a whim - THEIR whim! Avoid this bank and this company at all costs. They do not care about the consumer, they only want to drain you of all of your money and trap you into their cycle of debt. Stay away!

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rescuelady
Dundalk, US
May 04, 2013 11:16 am EDT

Update! There was a Class Action Lawsuit against Chase for changing interests rates after stating 2.99% would be until the balance is paid off, then they changed it - READ ABOVE COMPLAINT-
I paid off my account because of how they tried to deceive their customers and screw them financially. Well, I got a check from the lawsuit attorneys for $75.00 because of Chase handling these accounts the way they did. I didn't have to file a thing, this was just automatically done by the attorneys who handled that lawsuit!

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justmyself01
Anytown, US
Jan 21, 2012 2:47 am EST

Chase is a rip off anyway like a lot of these banks.

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justmyself01
Anytown, US
Jan 21, 2012 2:47 am EST

Wow that is crazy. Sheesh.

Sydne70
Sydne70
Wacakamole, US
Jan 20, 2012 7:59 pm EST

i think there is a lemit
$15, 800 a year in total overdraft fees should do it

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Well Travelled
Aylesford, GB
May 17, 2010 7:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I so agree with you. Another reason is that the banks are really broke.

'The Economy' is knackered. I am not a doom and glloom merchant, but that Nostrodamus chap said that the markets would crash horribly... and most serious interpereters of his quatrains got 2017 spot on!

But the banks, the governments, everyone is living on edge because they are all actually broke! The economy is nothing ut a farce and their are gaping holes of fraud, corruption and deficit worldwide. The world is broke!

There may be some people with, some people without, but the fact is, there is more money electronically than there is in reality and the system has crashed... don't think the world will make any form of real recovery for several years to come!

Anyhow, you are spot on too, they are making up any reaosn to charge more. My mortgage rate suddenly had a whole different perspective after my two year deal was up. New charges recently introduced? -

Really, new charges recently introduced. Ok, that is fine. I would like to introduce some new borrowing...! lol

I have more than a 100, 000 in equity in the house, about 26% of the total value, I wanted to borrow 9, 000 to purchas e anew truck... I could not borrow 900.

I can of course purchase a new truck through a car showroom that sets up your credit at over 30% fand purchase truck at over inflated prices for heap of scrap!

anyhow, I am just ranting, but your point is a good one! I would pursue the banks tedious and often difficult process of compliant, for however much you may pay out to them.

It may take a while, but winning against the bank... it is a joyous moment! Pompous people!

Regards

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sjneft85
, US
May 07, 2010 7:06 pm EDT

why don't you just start using cash if you can't manage your account? you should know how much money you have and if you don't and go overdraft you should agree since you used bank's money they have all rights to charge you for using their money... try bank of america, they're even worse at that

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khloee04
ft wayne, US
May 01, 2010 6:43 am EDT

'Banking is a business that is about profit'. Most people forget that. A bank is a business...they do not care. I am sorry> But if you made the mistakes and admit fault then you cant really call them the devil...you admited fault

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cbostwick
El Cajon, US
Feb 28, 2010 4:39 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I made arrangements to pay off a small balance with a Wells Fargo credit card through electronic balance transfer. Chase REFUSED the payment on 3 separate occasions and then slapped me with a $39 LATE fee because the bill wasn't paid on time! Then had the nerve to say it was Wells fault, they should have 'called' me to say they refused it! This is why the banks are going down the tubes, crappy service and unfair shady business practices!

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tee pee
mobil, US
Feb 04, 2010 9:35 pm EST

I hate chase. They lie and give the run around whenthey stole 50 from me.

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damntheman2
Denville, US
Jan 26, 2010 2:22 pm EST

forgot to add they would not allow him to access his original $180 until the manager of the branch where he opened his account (when it was still WAMU) intervened on his behalf.

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pilishtaro
, BG
Dec 16, 2009 8:41 pm EST

International Payment Centre
580 South Research Place Central Islip, NY 11722, USA
Pay to:
ivan dimitrov

US $2, 741.88

The Maximum
amount up to:
Two Thousand Seven Hundred Fourty One Dollars and Eighty Eight Cents

Preapproved parcel ready to ship for ivan dimitrov

I have checked my address (below) and I authorise my merchandise #552584 or US $2, 741.88
cash alternative to be sent to me immediately.
Consignees are advised that the parcel contents described herein were pre-determined by specific criteria; consignees may determine parcel contents in advance by consulting the information listed as in the Terms & Conditions Approved executed by.
Warehouse Release Signature
Optional Payment Method
Frequently Asked Questions
Terms and Conditions
Privacy Policy

PERSONAL AGREEMENT:
I have checked my address (below) and I authorise my merchandise #552584 or US $2, 741.88 cash alternative to be sent to me immediately.
To receive my items, I only pay a modest release fee of just US $31.95

Card No.

Card Exp. Date
C.V.V No.
(The C.V.V No. appears on the signature strip of your credit card or could be 3 or 4 numbers above your credit card no. If your card no. does not have a CVV no., please use an alternate card with a CVV no.)
For your added security, and to prevent fraudulent use of credit cards, please provide the following: Card holder’s date of birth
Please confirm consignee name here:
FIRST NAME LAST NAME

Where do we deliver your merchandise and cash value up to US $2, 741, 88?
STREET ADDRESS
CITY PROV./ STATE COUNTRY ZIP/POST

PHONE EMAIL

VERIFICATION
Type your name below to verify and accept delivery of Package to name and address shown in "Shipping Name/Address".
x

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Gerard
New Rochelle, US
Dec 14, 2009 11:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Please read my blog a/b Chase Bank ATM's.. Very important information to know.

http://chaseyourmoneyaround.blogspot.com/

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Pria
Denver, US
Nov 03, 2009 5:55 pm EST

I'm also having a similar issue and dealing with jerks and wasting too much time. They stole my money! I had a business checking out that I wasn't using, just the savings where I made deposits. I almost accidentally opened the checking the other day when trying to deposit into my savings on-line from a personal account. I noticed they had been charging me $12/m - but the history didn't go beyond 3 months. I was being charged for not using my account! I got no verbal notice when I opened the account and it's not even in the fine print like they said! I went through everything they gave me. They literally took 1/2 my small checking balance of $200 for my start-up business. I dealt with 4 people at different levels and was treated poorly by all. I'm a great customer - no bounces, etc. How can theft be permitted?

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MAR3
, US
Oct 27, 2009 11:43 am EDT

Um, this doesn't work very well with home accounting programs that rely on the set due date system of company's that aren't trying to screw with you. This doesn't work very well for people who set up their bill payment calendar in January.

It doesn't work very well with automated payment systems -- which people rely on when they have to travel.

Playing "Where's Waldo?" with your due date is just another way credit cards are out to screw customers with as many fees as they can get shoved through via their buddies in Congress.

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MAR3
, US
Oct 16, 2009 5:06 pm EDT

Chase is a very evil company in my experience. I advice watching out for two new things, well, the first isn't so new: Chase will change your due date around to screw with your head -- actually, to get you to accidentally pay late. This is a known fact about credit cards.

Second, the banking industry is gangbanging customers with something new called recurring fees. Like, if you are out of town and someone wrongly debits your account, you will not only be charged a single bounced check fee. They start adding up any made up fee they get pushed through Congress with all of their evil Lobbyists (you know, those paid con artists who will give their adult children who can't find jobs $100k/yr fake jobs.)

Multile penalties? Recurring penalties for not catching an error right away? Or for not submitting to their American-family financial-rape tactics? Thank congress. They charge 'em because they can. Remember, 50% interest is perfectly legal (not usury) in our 'fine' country of the United States. That apparently worships corporations over their citizens. 666 indeed.

Chase is just another evil corporation working to screw American families out of what little money they have left. Guess what happens to Congress members? They are put on Chase's protected list to make sure nothing 'real' happens to them.

Good luck.

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rescuelady
Dundalk, US
Sep 18, 2009 1:41 pm EDT

I had received a letter stating my payments were being increased on a promotional balance transfer that was to be 2.99% until paid in full. What they did was kept the 2.99% interest rate, but my payments were $60.00 month, they changed them to $150.00 month, which was totally impossible for me to handle, I was laid off. So I had to accept their new agreement which was keep the payments at $60.00, but interest rate changed from 2.99%, new rate is 7.99% for the remainder of the balance until 2017. I was actually paying more than the actual payment for months, and two times they sent an invoice with $0 due, but I still paid the bill. So to me this is a very rotten thing to do, especially when they received stimulus money that we have to pay for eventually. So, I got screwed twice, by the bank and government.

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rescuelady
Dundalk, US
Sep 18, 2009 1:30 pm EDT

I had a similiar problem with Chase, but since they seen my payment history, and I asked to speak to a supervisor, they removed the charge because it was only over by less than $50.00

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Sick of Benig Ripped Off
, US
Sep 03, 2009 3:12 pm EDT

I experienced a very similar situation with Chase. When I received my statement and it said I had not made my payment, I immediately went online. The website shows the last time you logged on, and guess what? The last log on was the exact date I had in my bank register, but there is no record of my payment. I too have never missed a payment and requested a one time removal of the late payment fee and was told, "No." When I requested to speak with a supervisor, I was pretty much told I would be wasting my time, because the supervisor would not be able to waive the fee either. I had them close my account, and I will NEVER use CHASE again.

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randylkavnme
cushing, US
Sep 03, 2009 1:01 pm EDT

Chase Bank is the WORST credit card company to business with ...EVER!...I have had so many bad situations with them...This is one of the reasons that our country is in the [censored]ter!...When is the government going to step in and put at stop to interest rates that are unreasonable...29.9% ...I mean really!...needless to say, I have since paid off my card through them and will never get another credit card with anyone else...Thanks Chase for making me remember if u cant pay for it with cash, then u dont need it!

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jamiemuff36
18045, US
Aug 15, 2009 10:18 am EDT

I have never had a late payment with them and they doubled my finance charge to 28.44% so Id imagine they wont help you with 3 late payments.

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Pietro7050
E Meadow, US
Jun 25, 2009 6:16 pm EDT

Chase is nothing but a predatory loan-sharking operation. Tell all of your friends and family not to do business with Chase.

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Pietro7050
E Meadow, US
Jun 25, 2009 6:15 pm EDT

Chase is a dirty, vile, loan sharking operation. Do not do business with them. Tell your friends and family not to do business with them, If I find a class action against them I will let you know.

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Ann
San Jose, US
May 27, 2009 1:35 am EDT

"First they did not send me a statement for Feb 2017 or email alerts, so feeling suspicious I checked online. I was about 3 days late. I immediately paid my bill in full, but was still stuck with the finance charge.

Then the injustice doesn't stop there, I was charged a huge finance charge, something that I never experienced with WAMU."

I've been a good customer with WAMU, paid my account on time since it was opened and always paid off or more than double my minimum payment.

Basically, the same thing happened to me in March - I didn't receive a statement then they changed my payment date in April, no email notification and I was checking something else online and thought I'd verify when the payment was due. I was 3 days late and they hit me with a$39 fee. I called and sent them an email via my account and they said they wouldn't raise my 12.24% interest rate, but they couldn't reverse the fee.

Today I got a mailer offering to lower my interest rate to 24% if I sign up now for automated payment deduction. NO other "official" notification, just this ad mailer. So I called them... they raised the rate to 29%.

Goodbye Chase! I'm moving all of my accounts out this week!

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TRL
, US
May 21, 2009 3:21 am EDT

Got the same letter today. I was also a Washington Mutual card holder, and when they switched over to Chase in January, they hiked my rate from 14 to 23%. Now they want to raise it to over 25% to "maintain profitability". This is just a cash grab until they can't do things like this anymore once the legislation kicks in. Monstrous business practices.

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Raleigh Chase Customer
Raleigh, US
May 20, 2009 10:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My wife and I received an identical notice today. Our card is 2 years old and was originally a WaMu card. Prior to Chase taking over our account our APR remained around 10%. We have NEVER been late on our payments with WaMu or Chase. Our card balance has hovered around 50% of the total maximum value for the last 6 months. We have never gone above 80% of the total credit limit. Based on today's notice our APR is going from 10.25 to 13.24% Our notice stated the following...

"We are sending you this notice to let you know that we will be making some changes to your credit card in response to market conditions and to maintain profitability on your account."

The statement sited one of the summary key changes as...

"The standard Annual Percentage Rate (APR) for non-promotional purchases and balance transfers will change to: the Prime Rate plus 9.99%, which as of April 17, 2017 would be 13.24%"

We did a little research to determine if the prime rate had changed. Based on the Wall Street Journal the rate dropped to 3.25% in December 08 and has remained the same through April 09. We are baffled about why a rate increase is warranted. We are not credit experts but try to make an honest effort to stay on top of our payments and credit spending. Our opinion might be ignorant but it appears that Chase is only interested in squeezing as much out of their customers as possible regardless of the customer payment history or spending habits.

If anyone has any information about this APR hike we will be grateful. It might be time for Chase customers to settle their debts and start looking around for another lender. A lender that cares about their customers and wants to keep them long term. (If there is such a lender.)

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