The complaint has been investigated and
resolved to the customer's satisfactionResolved Charma Wells Financial Group — I was screwed out of my loan!
resolved to the customer's satisfaction
I was contacted by home phone about a $5000 loan I was approved on. That week I just so happened to fill out some online loan applications, so I proceeded to look into this phone call. I made the call back and was greeted and explained how my loan would be paid back, and how I soon I would receive the funds. All I had to do was wait for an email, in which they already had my email address, and call them when I got the email.
I received the email about an hour later, read through it and saw it to be legit, except for 1 small problem, They had instructed me to send them a premium payment of $618.64 through western union. I immediately called back and was reassured many times that this was a premium payment to a 3rd party lender and that my loan would be funded within 8-12 hours.
After more research through the internet and many more phone calls to these people, I saw this as a great chance to get myself out of the debt i was in, as there was nothing I could find wrong with this company. Well the next day came and my loan had yet to be funded. I called many times that day to reach my so called "loan officer", only to be told she was not in yet.
No one else was able to help me with my file, so they kept telling me there accounting services were temporarily down. I must have called about 10 separate times with each person I talked to more rude and useless than the previous.
I began to become very worried that I had been scammed out of my money, I gave it 1 more day however, that day was even worse. My so called "loan officer" was still not in, and there system was still down. I knew then that i was not getting my money. I finally got someone helpful on the phone, at least I thought so at the time, she replied to me that my loan would be funded by 5pm that day, however, I had to send another $399 thru western Union for what they called allocation fees.
Already knowing I was screwed out of my loan, and more importantly my initial western union costs, I took the information on where to send this money. I did not send anymore money and am looking for anyone who can help me against this company. This is so ridiculous that a company can do this to someone.