Charging for fuel when returning carovercharging

I Aug 15, 2018

On returning my hired car on the 30th of March 2018 the fuel gauge was half a tank, I was in formed I would get a refund for the fuel not used, I received an E-Mail on the second of April stating a refund of £23. 90 would be refunded, unfortunately my credit card statement was lost, I have just received it, and the £23.90 was added on to my credit card account, not deducted.can please explain?

Mr M Degville, I do not have the booking information,

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