Menu
Chaparral Motorsports
Chaparral Motorsports Customer Service Phone, Email, Contacts

Chaparral Motorsports
reviews & complaints

Learn how the rating is calculated

1.6 7 Reviews

Chaparral Motorsports Complaints Summary

1 Resolved
6 Unresolved
Our verdict: With Chaparral Motorsports's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Chaparral Motorsports has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Chaparral Motorsports. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Chaparral Motorsports reviews & complaints 7

Sort by:

Newest Chaparral Motorsports reviews & complaints

ComplaintsBoard
J
12:39 pm EDT

Chaparral Motorsports Lack of service to repair motorcycle

Took motorcycle there to have it repaired after an accident. My insurance company paid them up front for a 10 day turn around repair. It is now currently 5 months and counting. They tell me every time I call that it is one more part missing and a different part every time. The latest status they said there is more damage and another estimate has to be done. They are delaying for some reason it may be a tactic to keep raising the cost of repairs on the insurance company withe goal to ultimately total it. Then they expect insurance to pay me off and they buy the bike cheap and turn around and sell it for more to someone else. This place is a full on scam they are practically stealing from people and companies do not do business with them.

Desired outcome: Repair my motorcycle yesterday WTF give me my bike back

Read full review of Chaparral Motorsports
Hide full review
ComplaintsBoard
I
7:42 pm EDT

Chaparral Motorsports Can-Am LinQ 8 Gallon Cooler Box

Worst customer service,unprofessional workers that don’t know what going on..i get different excuse everytime i call..I bought a can am cooler on may 24 to pick up in store,i cancel it on the 26th since they didn’t want to give to my brother even though he had all information..since then I havent gotten my refund..im tired of calling and they all give me different stories but my money never refunded…its almost a month that’s ridiculous from a big company like chaparral…not even amazon i have those issues…

Desired outcome: Refund my money since I already paid interest on the credit card

Read full review of Chaparral Motorsports
Hide full review
ComplaintsBoard
C
3:42 pm EDT

Chaparral Motorsports Shinko 011 Verge Radial Front Tire [protected]/70ZR-18

I ordered a tire 3-23-21 have not see any shipping information or updates.I have noticed they have gotten paid.I tried email and have called several times only to be put on hold as long as i wanted until getting tire of waiting.A response would be appreciated.The order number is [protected].I dont know how you can stay in business with this type of custumer service.

Read full review of Chaparral Motorsports
Hide full review
ComplaintsBoard
W
1:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chaparral Motorsports ocelot tires

I ordered two 21x8x9 tires. I received one correct and the other 23x10x10. Ok mistakes happen. The problem is customer service. Since i ordered two and received only one that would fit i mounted the one i could use. They refused to correct there mistake because they wanted me to return both tires since i ordered two. Its classic robbery. Do not do business with these people. Customer service sucks and shipping department dont know one tire from another.

Read full review of Chaparral Motorsports
Hide full review
ComplaintsBoard
J
12:27 pm EDT

Chaparral Motorsports radiator fan

I bought radiator fan in the winter I live in Maine told the guy this he said it's ok and if any problems they'd fix it I put fan on wrong fan it was his fault I Gave right I could see if it was my fault not exchanging it well because it was o er 90 days no exchange that's [censored] it was your [censored] up not mine I hate ylu [censored]ers robbing me 200 bucks I hope that place burns to the ground with all ylu in it thanks for ripping me off you rats the guy selling the parts needs to stop bragging
about his Ktm and suspension [censored] cause he [censored]ed me hard well [censored]bags I wouldn't buy a spark plug form you rats if I was stranded drop dead

Read full review of Chaparral Motorsports
View 0 more photos
Hide full review
ComplaintsBoard
C
12:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chaparral Motorsports Poor Quality and Customer Service

Don't do business with, or waste your money with Chapparel! Unless, of course, you want to receive 4 year old tires for your bike while paying for new. Or you enjoy horrible customer service that tells you lies and then calls YOU a liar. I don't even know why they have a customer service department, because they flat out refuse to do anything except say they're sorry you disagree with them (that was Jennifer - the customer service "manager"). In over 30 years of riding I've never gotten a tire that was significantly older than the old worn out one I was replacing. They will rationalize it by saying the manufacturer says a tire has a shelf life of 5 (or 7 depending on who you talk to) years. Would you put a 7 year old tire on your bike? If you care about safety, performance, and tire life get your tires somewhere else! BTW - don't bother looking on their website for reviews, as they will only post 4 star or above.

Read full review of Chaparral Motorsports and 1 comment
Hide full review
1 comment
Add a comment
J
J
Jmagg
, US
Aug 30, 2019 12:35 pm EDT

The guy that told you to stop crying must work for them rats they rip everyone off and there a rotten business I hope everyone sees this amd puts them shot bags out of business how the [censored] could Jeremy McGrath ride for them rats back in the day there horrible people business whatever they just suck dealt with so many part stores like Aomc Rocky Mountain that have replaced [censored] no problem with the same circumstances

ComplaintsBoard
T
11:01 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chaparral Motorsports Poor Service and bad policies

On 11/15/08 I purchased a Joe Rocket RASP motorcycle jacket from the Chaparral Motorsports store. On 12/06/08 I returned the jacket because of a small defect in the right elbow (fabric came apart at the seam) expecting to get a replacement. They refused to replace or warranty the jacket and informed me that they had to send it to the manufacturer for an assessment before I could receive a replacement or my money back. They also informed me this process would take three weeks. After expressing my displeasure, they informed me that was their policy along with their manufacture’s and I would simply have to wait the three weeks.

I immediately went home, got online and found the exact same jacket at several online stores. I contacted each store and asked what their return policy was on this item if it was defective. Each store informed me I would receive a replacement immediately upon receipt of the defective item. One store informed me I would receive an immediate replacement for a defective item for up to one year. So obviously the assessment process is not the manufacture’s policy as Chaparral implied. I then purchased the jacket online so I would not have to do without a jacket for the three week assessment process.

On 12/26/08 I received a call from the Kevin, Chaparral’s sales manager. He informed me my jacket had been through the assessment process and that I now could receive a replacement. I informed him that I purchased the item elsewhere that I would no longer do business with Chaparral and I wanted my money back. He informed me I would have to come to the store order to have the money credited back to my credit card and that his approval and all pertinent information would be on file at their return desk. I could come to the store to do the transaction whenever it was convenient, is what he informed me.

On 12/28/08 I went the Chaparral’s return desk and of course the return approval information was not at the desk as promised. They started to give me the same story about the assessment process and they had not received word from the manufacturer. They also informed me this was their policy ON ALL ITEMS WITHIN THEIR STORE! I informed them that Kevin, the sales manager had contacted me and he informed me the assessment process had been done and I was to receive a credit back to my credit card. They informed me that a different sales manager was on duty and I would have to wait while they rummaged through Kevin’s desk looking for the info. Seeing how it is a 40 mile round trip to Chaparral from my home and suspecting this was a further waste of my time, I left the store. I then made a dispute with my credit card company over this transaction.

In short Chaparral Motorsports has lost a long time customer over a $200.00 jacket, bad policies and poor customer service. This is not the only bad experience a have had with Chaparral just the only significant problem. I hate to think what would have happened had this been an online purchase.

Please visit the link below, Chaparral Motorsports receives an Email every time this site is visited. Let’s show them their customers do have voice and we are not happy. You can also post a complaint if you wish, and please pass this info along.

http://www.thesqueakywheel.com/complaints/2008/DEC/complaint42650.cfm

Read full review of Chaparral Motorsports and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
T
T
tushonka13
Old Fort, US
Dec 15, 2021 5:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered XL gloves that were the same size as the L I ordered from Amazon. Love or hate Amazon, but they paid return shipping. I sent a photo of the two gloves, side by side- same/same. The manufacturer mislabeled them. Chaparral refunded for the gloves but not shipping. They will resell the gloves and not lose a dime, the manufacturer profits, but I have to pay shipping to return mislabeled merchandise. I have photos. This is the cost of doing business, don't penalize me, get with the manufacturer. Never again.

View 0 more photos
E
E
epicMX
Stockton, US
Aug 25, 2011 6:30 am EDT

CHAPARRAL IS A TERRIBLE STORE They have a weird and extremely arrogant attitude agaist the very people they should appreciate. THE CUSTOMER! If you can get anyone to help, they will be clueless and uninterested in making a sale. I have had horrible experiences with both the store and their mail order departments. The manager of the mail order is nuts and she is the rudest person I have ever dealt with. Never again, go to my local shop here in Stocktonwhere at least I am treated like they are grateful that I am spending my hard earned $$$ with them.
My advise, avoid Craparral and spend your money elsewhere.

L
L
Like 2 ride
, US
Aug 06, 2011 4:37 pm EDT

No one wins here. This outfit has created there own problem. There not interested in the customer only there bottom line. Putting off the customer is part of there business practice. Although I can't imagine working for an outfit that requires its employees to carrie out there policies and procedures. This is not a good business model to learn from. If your going to stay in this field I recommend not working for a bunch of crocks. I for one have spent a lot of time and money in there store going back to there early days. After my current nightmare on a return of a faulty rear tire. I too am waiting for the manufacture to respond, I think my tire is on a slow boat to Brazil to find the rubber tree that it was made from. I'll never return to this store again and I don't recommend it to you either. Unless you like getting burned. It's no wonder that Caltrans moved the off ramp to there store. They are sowing there on seeds.

R
R
rds40
, US
Jul 08, 2011 4:32 pm EDT

Just finished with a lousy experience with Chaparral. Screwed up and lost the first order yet billed the CC. Entered another one as the item is STILL listed as in stock. yet days later, no indication of shipment and they tell me "it's not in stock". Maybe two weeks. Yet days later, it's still listed IN STOCK and CC billed and not refunded after canceling the order. Customer Service didn't care and sounded bored.

They should farm it out to INDIA. Chaparralll is don't with me. Total waste of time.

M
M
MXRACER13
pamona, US
Mar 03, 2010 1:55 am EST

I think you need to stop crying! Different retail stores havent different company policies, its that simple! Some stores will replace defective items just out of good faith since most clothing items are a 100% direct mark up. Most of the time it will be either cut up and damaged out or possibly sent back to the mfg and restocked on the shelf or used as a credit towards another purchase. Online stores are sometimes different, they are basically like the middle man for companies and most of the time the product you recieve is coming straight from the company or going to the online retail store (SOMEONES HOME) and then getting sent out from there. They can offer replacments because its not sitting in a show room with everyone trying it on and touching it. Customers don't understand what it takes to work retail, manage retail or work under policies set forth by the company unless they have done it. With that said, Chaparral does enough buisness and they arent going to miss you, I promise you that.

N
N
nwman
Portland, US
Jun 22, 2009 6:11 pm EDT

Chapparral Motorsports sucks! They have the WORST service in the world, go figure it is in S. Cal.

N
N
nwman
Portland, US
Jun 22, 2009 6:11 pm EDT

I completely agree! I ordered through them for my first time in May of 09' and it was a nightmare. I WOULD NEVER, EVER do business with them again. What a joke of a company.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Chaparral Motorsports contacts

Phone number

1 909-889-2761

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Chaparral Motorsports?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Chaparral Motorsports Customer Service. Initial Chaparral Motorsports complaints should be directed to their team directly. You can find contact details for Chaparral Motorsports above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Chaparral Motorsports. Discuss the issues you have had with Chaparral Motorsports and work with their customer service team to find a resolution.