[Resolved] Cex.io Ltd. — pending deposit

ID up101001317 since 2013
I made a transfer to my CEX.IO account on 11/09/2017 and so far has not been credited to my balance.
I have already submitted my bank's proofs to CEX.iO suport and ther not shown interest in analyzing and solving the possible problem.
What is happening with CEX.IO?
After this event I am researching another company to migrate my investments.
I would like to resolve this passively CEX.IO
Please review my help request
My requests 420071, 392129

• Resolution Statement

  Here's a direct request from CEX.IO: Your deposit is completed, kindly let us know if you still face any issues. Yes it's ok . Thanks

• CEX.IO Customer Care's Response · Dec 04, 2017

  Hi,
  
  I have checked the concern in #392129the funds have been credited successfully. In case you have any issues please let us know.